Product Code: VMR11219199
Value Market Research deeply researched the Global Contact Center as a Service (CCaaS) Market to foresee a significant growth in the industry over the upcoming years. The global contact center as a service (ccaas) market report provides a complete industry analysis, market size, market share, growth trends, and forecasts for 2023 to 2028. The report starts with a detailed market introduction and an executive summary that highlights the report's key growth numbers. The subsequent chapters discuss the value chain of the market, Porter's Five Forces Model, and market attractiveness analysis. An exclusive chapter on COVID-19 impact analysis has been added to understand how the market has responded to the pandemic.
The market dynamics section of the report elaborates the current market drivers, restraints along with the challenges/risks and upcoming opportunities. This section can be of high interest for any company's strategists and new product development department. The global contact center as a service (ccaas) market study segments the market and provides the market size in terms of revenue and/ or sales. This data is bifurcated by region and later by countries. The data is collected through detailed primary interviews and industry experts across the world. The detailed methodology can be seen in our sample reports. These market estimates are also influenced by the latest social, political and economic changes along with the current market dynamics that are affecting this contact center as a service (ccaas) market.
The next sections of the contact center as a service (ccaas) market report studies the market competitiveness and profiles some key market players/manufacturers. These sections are knowledgeable for understanding the competitor's product-line, their financials, recent developments and the top market share owners in the industry.
Countries Covered in the report are as below:
North America - United States, Canada, and Mexico
Europe - United Kingdom, Germany, France, Italy, Russia, Spain & Rest of Europe
Asia-Pacific - China, India, Japan, South Korea, Australia & Rest of APAC
Latin America - Brazil, Argentina, Peru, Chile & Rest of Latin America
Middle East and Africa - Saudi Arabia, UAE, Israel, South Africa
Market Segmentation in the report is as below-
By Solution
Automatic Call Distribution
Call Recording
Computer Telephony Integration
Customer Collaboration
Dialer
Interactive Voice Response
Reporting & Analytics
Workforce Optimization
Others
By Service
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
By Enterprise Size
Large Enterprises
Small & Medium Enterprises
By End-Use
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others
TABLE OF CONTENTS
1 . PREFACE
- 1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
- 1.2. Research Scope
- 1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology
2 . EXECUTIVE SUMMARY
- 2.1. Highlights of Market
- 2.2. Global Market Snapshot
3 . CONTACT CENTER AS A SERVICE (CCAAS) - INDUSTRY ANALYSIS
- 3.1. Introduction - Market Dynamics
- 3.2. Market Drivers
- 3.3. Market Restraints
- 3.4. Opportunities
- 3.5. Industry Trends
- 3.6. Porter's Five Force Analysis
- 3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Solution
- 3.7.2 Market Attractiveness Analysis By Service
- 3.7.3 Market Attractiveness Analysis By Enterprise Size
- 3.7.4 Market Attractiveness Analysis By End-Use
- 3.7.5 Market Attractiveness Analysis By Region
4 . VALUE CHAIN ANALYSIS
- 4.1. Value Chain Analysis
- 4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
- 4.3. List of Potential Buyers
- 4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
- 5.1. Impact Analysis of Covid-19 Outbreak
- 5.1.1. Direct Impact on Production
- 5.1.2. Supply Chain and Market Disruption
- 5.1.3. Financial Impact on Firms and Financial Markets
- 5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
- 5.3. Market: Pre V/S Post COVID-19
- 5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
- 5.5. COVID-19: Micro and Macro Factor Analysis
6 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SOLUTION
- 6.1 Overview by Solution
- 6.2 Historical and Forecast Data
- 6.3 Analysis by Solution
- 6.4 Automatic Call Distribution Historic and Forecast Sales by Regions
- 6.5 Call Recording Historic and Forecast Sales by Regions
- 6.6 Computer Telephony Integration Historic and Forecast Sales by Regions
- 6.7 Customer Collaboration Historic and Forecast Sales by Regions
- 6.8 Dialer Historic and Forecast Sales by Regions
- 6.9 Interactive Voice Response Historic and Forecast Sales by Regions
- 6.10. Reporting & Analytics Historic and Forecast Sales by Regions
- 6.11 Workforce Optimization Historic and Forecast Sales by Regions
- 6.12 Others Historic and Forecast Sales by Regions
7 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SERVICE
- 7.1 Overview by Service
- 7.2 Historical and Forecast Data
- 7.3 Analysis by Service
- 7.4 Integration & Deployment Historic and Forecast Sales by Regions
- 7.5 Support & Maintenance Historic and Forecast Sales by Regions
- 7.6 Training & Consulting Historic and Forecast Sales by Regions
- 7.7 Managed Services Historic and Forecast Sales by Regions
8 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY ENTERPRISE SIZE
- 8.1 Overview by Enterprise Size
- 8.2 Historical and Forecast Data
- 8.3 Analysis by Enterprise Size
- 8.4 Large Enterprises Historic and Forecast Sales by Regions
- 8.5 Small & Medium Enterprises Historic and Forecast Sales by Regions
9 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY END-USE
- 9.1 Overview by End-Use
- 9.2 Historical and Forecast Data
- 9.3 Analysis by End-Use
- 9.4 BFSI Historic and Forecast Sales by Regions
- 9.5 Consumer Goods & Retail Historic and Forecast Sales by Regions
- 9.6 Government Historic and Forecast Sales by Regions
- 9.7 Healthcare Historic and Forecast Sales by Regions
- 9.8 IT & Telecom Historic and Forecast Sales by Regions
- 9.9 Travel & Hospitality Historic and Forecast Sales by Regions
- 9.10. Others Historic and Forecast Sales by Regions
10 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY GEOGRAPHY
- 10.1. Regional Outlook
- 10.2. Introduction
- 10.3. North America Sales Analysis
- 10.3.1. Overview, Historic and Forecast Sales Analysis
- 10.3.2. North America By Segment Sales Analysis
- 10.3.3. North America By Country Sales Analysis
- 10.3.4. United State Sales Analysis
- 10.3.5. Canada Sales Analysis
- 10.3.6. Mexico Sales Analysis
- 10.4. Europe Sales Analysis
- 10.4.1. Overview, Historic and Forecast Sales Analysis
- 10.4.2. Europe by Segment Sales Analysis
- 10.4.3. Europe by Country Sales Analysis
- 10.4.4. United Kingdom Sales Analysis
- 10.4.5. France Sales Analysis
- 10.4.6. Germany Sales Analysis
- 10.4.7. Italy Sales Analysis
- 10.4.8. Russia Sales Analysis
- 10.4.9. Rest Of Europe Sales Analysis
- 10.5. Asia Pacific Sales Analysis
- 10.5.1. Overview, Historic and Forecast Sales Analysis
- 10.5.2. Asia Pacific by Segment Sales Analysis
- 10.5.3. Asia Pacific by Country Sales Analysis
- 10.5.4. China Sales Analysis
- 10.5.5. India Sales Analysis
- 10.5.6. Japan Sales Analysis
- 10.5.7. South Korea Sales Analysis
- 10.5.8. Australia Sales Analysis
- 10.5.9. Rest Of Asia Pacific Sales Analysis
- 10.6. Latin America Sales Analysis
- 10.6.1. Overview, Historic and Forecast Sales Analysis
- 10.6.2. Latin America by Segment Sales Analysis
- 10.6.3. Latin America by Country Sales Analysis
- 10.6.4. Brazil Sales Analysis
- 10.6.5. Argentina Sales Analysis
- 10.6.6. Peru Sales Analysis
- 10.6.7. Chile Sales Analysis
- 10.6.8. Rest of Latin America Sales Analysis
- 10.7. Middle East & Africa Sales Analysis
- 10.7.1. Overview, Historic and Forecast Sales Analysis
- 10.7.2. Middle East & Africa by Segment Sales Analysis
- 10.7.3. Middle East & Africa by Country Sales Analysis
- 10.7.4. Saudi Arabia Sales Analysis
- 10.7.5. UAE Sales Analysis
- 10.7.6. Israel Sales Analysis
- 10.7.7. South Africa Sales Analysis
- 10.7.8. Rest Of Middle East And Africa Sales Analysis
11 . COMPETITIVE LANDSCAPE OF THE CONTACT CENTER AS A SERVICE (CCAAS) COMPANIES
- 11.1. Contact Center As A Service (Ccaas) Market Competition
- 11.2. Partnership/Collaboration/Agreement
- 11.3. Merger And Acquisitions
- 11.4. New Product Launch
- 11.5. Other Developments
12 . COMPANY PROFILES OF CONTACT CENTER AS A SERVICE (CCAAS) INDUSTRY
- 12.1. Top Company Share Analysis
- 12.2. Market Concentration Rate
- 12.3. Alcatel Lucent Enterprise
- 12.3.1. Company Overview
- 12.3.2. Company Revenue
- 12.3.3. Products
- 12.3.4. Recent Developments
- 12.4. Avaya Inc.
- 12.4.1. Company Overview
- 12.4.2. Company Revenue
- 12.4.3. Products
- 12.4.4. Recent Developments
- 12.5. Cisco Systems Inc.
- 12.5.1. Company Overview
- 12.5.2. Company Revenue
- 12.5.3. Products
- 12.5.4. Recent Developments
- 12.6. Enghouse Interactive Inc.
- 12.6.1. Company Overview
- 12.6.2. Company Revenue
- 12.6.3. Products
- 12.6.4. Recent Developments
- 12.7. Five9 Inc.
- 12.7.1. Company Overview
- 12.7.2. Company Revenue
- 12.7.3. Products
- 12.7.4. Recent Developments
- 12.8. Genesys
- 12.8.1. Company Overview
- 12.8.2. Company Revenue
- 12.8.3. Products
- 12.8.4. Recent Developments
- 12.9. Microsoft Corporation
- 12.9.1. Company Overview
- 12.9.2. Company Revenue
- 12.9.3. Products
- 12.9.4. Recent Developments
- 12.10. NICE inContact
- 12.10.1. Company Overview
- 12.10.2. Company Revenue
- 12.10.3. Products
- 12.10.4. Recent Developments
- 12.11. SAP SE
- 12.11.1. Company Overview
- 12.11.2. Company Revenue
- 12.11.3. Products
- 12.11.4. Recent Developments
- 12.12. Unify Inc.
- 12.12.1. Company Overview
- 12.12.2. Company Revenue
- 12.12.3. Products
- 12.12.4. Recent Developments
Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
LIST OF TABLES
- Market Snapshot
- Drivers : Impact Analysis
- Restraints : Impact Analysis
- List of Raw Material
- List of Raw Material Manufactures
- List of Potential Buyers
- COVID-19 Impact Analysis by Production, Import, Export and Demand
- Pre V/S Post COVID-19
- Estimated Impact Of The Coronavirus (Covid-19) Epidemic
- COVID-19: Micro and Macro Factor Analysis
- Analysis by Solution (USD MN)
- Automatic Call Distribution Market Sales by Geography (USD MN)
- Call Recording Market Sales by Geography (USD MN)
- Computer Telephony Integration Market Sales by Geography (USD MN)
- Customer Collaboration Market Sales by Geography (USD MN)
- Dialer Market Sales by Geography (USD MN)
- Interactive Voice Response Market Sales by Geography (USD MN)
- Reporting & Analytics Market Sales by Geography (USD MN)
- Workforce Optimization Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Analysis Market by Service (USD MN)
- Integration & Deployment Market Sales by Geography (USD MN)
- Support & Maintenance Market Sales by Geography (USD MN)
- Training & Consulting Market Sales by Geography (USD MN)
- Managed Services Market Sales by Geography (USD MN)
- Analysis by Enterprise Size (USD MN)
- Large Enterprises Market Sales by Geography (USD MN)
- Small & Medium Enterprises Market Sales by Geography (USD MN)
- Analysis by End-Use (USD MN)
- BFSI Market Sales by Geography (USD MN)
- Consumer Goods & Retail Market Sales by Geography (USD MN)
- Government Market Sales by Geography (USD MN)
- Healthcare Market Sales by Geography (USD MN)
- IT & Telecom Market Sales by Geography (USD MN)
- Travel & Hospitality Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Contact Center As A Service (Ccaas) Market Sales by Geography (USD MN)
- North America Market Analysis (USD MN)
- United State Market Analysis (USD MN)
- Canada Market Analysis (USD MN)
- Mexico Market Analysis (USD MN)
- Europe Market Analysis (USD MN)
- Europe Market Estimate by Country (USD MN)
- United Kingdom Market Analysis (USD MN)
- France Market Analysis (USD MN)
- Germany Market Analysis (USD MN)
- Italy Market Analysis (USD MN)
- Russia Market Analysis (USD MN)
- Spain Market Analysis (USD MN)
- Rest of Europe Market Analysis (USD MN)
- Asia Pacific Market Analysis (USD MN)
- China Market Analysis (USD MN)
- Japan Market Analysis (USD MN)
- India Market Analysis (USD MN)
- South Korea Market Analysis (USD MN)
- Australia Market Analysis (USD MN)
- Rest of Asia Pacific Market Analysis (USD MN)
- Latin America Market Analysis (USD MN)
- Brazil Market Analysis (USD MN)
- Argentina Market Analysis (USD MN)
- Peru Market Analysis (USD MN)
- Chile Market Analysis (USD MN)
- Rest of Latin America Market Analysis (USD MN)
- Middle East & Africa Market Analysis (USD MN)
- Saudi Arabia Market Analysis (USD MN)
- UAE Market Analysis (USD MN)
- Israel Market Analysis (USD MN)
- South Africa Market Analysis (USD MN)
- Rest of Middle East and Africa Market Analysis (USD MN)
- Partnership/Collaboration/Agreement
- Mergers And Acquisition
LIST OF FIGURES
- Research Scope of Contact Center As A Service (Ccaas) Report
- Market Research Process
- Market Research Methodology
- Global Contact Center As A Service (Ccaas) Market Size, by Region (USD MN)
- Porters Five Forces Analysis
- Market Attractiveness Analysis by Solution
- Market Attractiveness Analysis by Service
- Market Attractiveness Analysis by Enterprise Size
- Market Attractiveness Analysis by End-Use
- Market Attractiveness Analysis by Region
- Value Chain Analysis
- Global Market Analysis by Solution (USD MN)
- Automatic Call Distribution Market Sales by Geography (USD MN)
- Call Recording Market Sales by Geography (USD MN)
- Computer Telephony Integration Market Sales by Geography (USD MN)
- Customer Collaboration Market Sales by Geography (USD MN)
- Dialer Market Sales by Geography (USD MN)
- Interactive Voice Response Market Sales by Geography (USD MN)
- Reporting & Analytics Market Sales by Geography (USD MN)
- Workforce Optimization Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Market Analysis by Service (USD MN)
- Integration & Deployment Market Sales by Geography (USD MN)
- Support & Maintenance Market Sales by Geography (USD MN)
- Training & Consulting Market Sales by Geography (USD MN)
- Managed Services Market Sales by Geography (USD MN)
- Global Market Analysis by Enterprise Size (USD MN)
- Large Enterprises Market Sales by Geography (USD MN)
- Small & Medium Enterprises Market Sales by Geography (USD MN)
- Global Market Analysis by End-Use (USD MN)
- BFSI Market Sales by Geography (USD MN)
- Consumer Goods & Retail Market Sales by Geography (USD MN)
- Government Market Sales by Geography (USD MN)
- Healthcare Market Sales by Geography (USD MN)
- IT & Telecom Market Sales by Geography (USD MN)
- Travel & Hospitality Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Market by Revenue
- North America Market by Revenue
- Europe Market by Revenue
- Asia Pacific Market by Revenue
- Latin America Market by Revenue
- Middle East & Africa Market by Revenue
- Recent Development in Industry
- Top Company Share Analysis
Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.