2024 年至 2031 年全球零售 POS 軟體市場規模（按類型、功能、最終用戶和地區分類）

零售 POS 軟體市場評估 - 2024-2031

零售 POS 軟體市場規模預計在 2024 年達到 56.6 億美元，預計到 2031 年將達到 98.7 億美元，2024 年至 2031 年的複合年成長率為 7.2%。

這一成長受到多種因素的推動，例如雲端基礎的POS 系統的採用率不斷提高、零售業的擴張以及對庫存管理、客戶關係管理等高級功能的需求不斷成長。提高效率和與其他業務無縫整合的需求進一步推動了各個行業和地區對 POS 軟體解決方案的需求。

零售 POS 軟體市場定義/概述

零售 POS（銷售點）軟體是一種用於管理收銀台銷售交易的技術系統。它可以自動執行付款處理、庫存追蹤和收據生成等任務。您可以根據行業需求自訂功能，從而簡化營運。庫存資料管理更加精準，進而改善庫存管理並減少損耗。銷售交易處理更加高效，最大限度地減少等待時間並提升客戶體驗。全面的銷售報告提供寶貴的業務洞察，協助您做出明智的決策。

哪些因素推動了零售 POS 軟體市場的成長？

雲端基礎的POS 系統的日益普及正在推動市場擴張。雲端基礎的解決方案提供靈活性、擴充性和可訪問性，使零售商能夠更有效率、更經濟地管理其營運。這一趨勢是由對即時數據存取、遠端管理功能和降低基礎設施成本日益成長的需求所驅動的。此外，全球零售業的擴張也為市場成長做出了重大貢獻。隨著電子商務和全通路零售的興起，零售商擴大投資於先進的 POS 解決方案，以改善客戶體驗、簡化營運並在數位時代保持競爭力。這種擴張在新興市場尤其明顯，這些市場的可支配收入不斷增加和消費者偏好的變化正在推動最新零售技術的採用。

零售POS軟體對進階功能的需求日益成長，例如庫存管理和客戶關係管理 (CRM)。零售商正在尋找不僅能促進交易，還能幫助他們追蹤存量基準、分析銷售數據和個人化客戶互動的解決方案。因此，POS軟體供應商不斷創新，提供更複雜的功能，以滿足不同產業和經營模式的零售商不斷變化的需求。此外，提高效率和與其他業務無縫整合的需求也推動了對POS軟體解決方案的需求。零售商正在尋求能夠與現有基礎設施（例如ERP系統、會計軟體和電子商務平台）整合的系統，以簡化流程並改善決策。這種整合使零售商能夠整體情況其營運情況，最佳化庫存管理，並為客戶提供無縫的全通路體驗。隨著零售業務日益全球化，對支援國際業務營運的POS軟體解決方案的需求也日益成長。隨著零售商跨境擴張，他們需要擴充性、多語言和多幣種的POS系統來服務不同的市場並遵守當地法規。跨境電商的興起進一步加速了這一趨勢，要求零售商擁有強大的POS解決方案，能夠安全且有效率地處理國際交易。這些因素正在重塑零售格局，迫使零售商投資最新的POS技術，以保持競爭力並滿足不斷變化的客戶需求。

景氣衰退將如何影響零售 POS 軟體的需求？

全球經濟景氣衰退或區域金融危機等景氣衰退和不確定性會對消費者支出行為和商業投資產生重大影響。在經濟不確定時期，零售商可能會推遲或縮減對 POS 軟體解決方案的投資，因為他們會優先考慮削減成本的措施並專注於保持盈利。此外，市場上充斥著許多 POS 軟體供應商和解決方案，競爭日益激烈，導致價格戰和利潤率下降。零售商面臨的眾多選擇促使他們協商降價或尋求更具成本績效的替代解決方案。這種激烈的競爭不僅影響 POS 軟體供應商的盈利，還會減緩市場成長，因為新參與企業難以獲得市場佔有率。

技術顛覆和消費者偏好的轉變給傳統 POS 軟體供應商帶來了挑戰。行動支付系統、區塊鏈和人工智慧等顛覆性技術的興起正在顛覆零售格局，迫使零售商重新思考其 POS 軟體投資，並尋求更具創新性的解決方案。因此，傳統 POS 供應商可能難以適應不斷變化的市場動態並滿足零售商不斷變化的需求。

此外，安全隱患和資料外洩也是 POS 軟體解決方案應用的重大障礙。隨著針對零售商的網路攻擊頻率和複雜程度不斷提升，企業對 POS 系統的安全風險也愈發警覺。高調的資料外洩不僅損害了 POS 軟體供應商的聲譽，還會削弱客戶的信任，導致產品銷售和採用率下降。

目錄

第 1 章 全球零售 POS 軟體市場簡介

• 市場概況
• 調查範圍
• 先決條件

第2章執行摘要

第3章：已驗證的市場研究調查方法

• 資料探勘
• 驗證
• 第一手資料
• 資料來源列表

第4章：全球零售 POS 軟體市場展望

• 概述
• 市場動態
  • 驅動程式
  • 抑制因素
  • 機會
• 波特五力模型
• 價值鏈分析

第5章全球零售 POS 軟體市場（按產品）

• 概述
• 基於網路
• 雲端基礎

6. 全球零售POS軟體市場（依最終用戶）

• 概述
• 超級市場/大賣場
• 零售店
• 專賣店
• 其他

7. 全球零售POS軟體市場（按地區）

• 概述
• 北美洲
  • 美國
  • 加拿大
  • 墨西哥
• 歐洲
  • 德國
  • 英國
  • 法國
  • 其他歐洲國家
• 亞太地區
  • 中國
  • 日本
  • 印度
  • 其他亞太地區
• 世界其他地區
  • 拉丁美洲
  • 中東和非洲

第 8 章：全球零售 POS 軟體市場的競爭格局

• 概述
• 各公司市場排名
• 主要發展策略

第9章：公司簡介

• Vend Ltd.
• ePOSnow
• Shopkeep
• Lightspeed
• Revel System
• POS Nation
• Shopify
• Square
• Verifone
• Springboard Retail

第10章 附錄

• 相關調查

Retail POS Software Market Valuation - 2024-2031

The retail POS software market size was estimated to be USD 5.66 Billion in 2024 and is projected to reach USD 9.87 Billion by 2031, experiencing a CAGR of 7.2% from 2024 to 2031.

This growth is being driven by factors such as the increasing adoption of cloud-based POS systems, the expansion of the retail sector, and the rising demand for advanced features such as inventory management and customer relationship management. The need for enhanced efficiency and seamless integration with other business operations is further fueling the demand for POS software solutions across various industries and geographical regions.

Retail POS Software Market: Definition/Overview

Retail point-of-sale (POS) software is a technology system used to manage sales transactions at the checkout counter. It automates tasks like processing payments, tracking inventory, and generating receipts. Businesses are empowered to streamline operations through functionalities that can be customized for their industry. Inventory data is maintained with greater accuracy, leading to improved stock management and reduced shrinkage. Sales transactions are processed efficiently, minimizing wait times and enhancing customer experience. Valuable business insights can be gleaned from comprehensive sales reports, allowing for informed decision-making.

What Factors are Driving the Growth of the Retail POS Software Market?

The increasing adoption of cloud-based POS systems is driving market expansion. Cloud-based solutions offer greater flexibility, scalability, and accessibility, allowing retailers to manage their operations more efficiently and cost-effectively. This trend is driven by the growing demand for real-time data access, remote management capabilities, and reduced infrastructure costs. Additionally, the expansion of the retail sector worldwide contributes significantly to market growth. With the rise of e-commerce and omnichannel retailing, retailers are increasingly investing in advanced POS solutions to enhance customer experience, streamline operations, and stay competitive in the digital age. This expansion is particularly pronounced in emerging markets, where rising disposable incomes and changing consumer preferences are driving the adoption of modern retail technologies.

There is a growing demand for advanced features such as inventory management and customer relationship management (CRM) in retail POS software. Retailers are seeking solutions that not only facilitate transactions but also help them track inventory levels, analyze sales data, and personalize customer interactions. As a result, POS software providers are innovating to offer more sophisticated functionalities that address the evolving needs of retailers across different industries and business models. Moreover, the need for enhanced efficiency and seamless integration with other business operations is fueling the demand for POS software solutions. Retailers are looking for systems that can integrate with their existing infrastructure, including ERP systems, accounting software, and e-commerce platforms, to streamline processes and improve decision-making. This integration enables retailers to gain a holistic view of their operations, optimize inventory management, and deliver a seamless omnichannel experience to customers. The increasing globalization of retail operations is driving the demand for POS software solutions that can support international business operations. Retailers are expanding their footprint across borders, and they require scalable, multi-lingual, and multi-currency POS systems to cater to diverse markets and comply with local regulations. This trend is further accelerated by the rise of cross-border e-commerce, which requires retailers to have robust POS solutions that can handle international transactions securely and efficiently. These factors are reshaping the retail landscape and driving retailers to invest in modern POS technologies to stay competitive and meet the evolving needs of their customers.

How Does an Economic Downturn Impact the Demand for Retail POS Software?

Economic downturns and uncertainties, such as global recessions or regional financial crises, have a significant impact on consumer spending behavior and business investments. During periods of economic instability, retailers may postpone or scale back their investments in POS software solutions as they prioritize cost-cutting measures and focus on maintaining profitability. Additionally, the saturation of the market with numerous POS software providers and solutions has intensified competition, leading to price wars and margin pressures. With a plethora of options available to retailers, they have the leverage to negotiate for lower prices or seek alternative solutions that offer better value for money. This intense competition not only affects the profitability of POS software vendors but also contributes to slower market growth as new entrants struggle to gain market share.

Technological disruptions and shifts in consumer preferences pose challenges to traditional POS software vendors. The emergence of disruptive technologies such as mobile payment systems, blockchain, and artificial intelligence has transformed the retail landscape, prompting retailers to reconsider their POS software investments and explore more innovative solutions. As a result, legacy POS vendors may face difficulties in adapting to changing market dynamics and meeting the evolving needs of retailers.

Furthermore, security concerns and data breaches present a significant deterrent to the adoption of POS software solutions. With the increasing frequency and sophistication of cyberattacks targeting retailers, businesses are becoming increasingly cautious about the security risks associated with POS systems. High-profile data breaches not only damage the reputation of POS software vendors but also erode customer trust, leading to decreased sales and adoption of their products.

Category-Wise Acumens

What Advantages Does Cloud-Based POS Software Segment Offer Compared to Others in the Retail POS Software Market?

Cloud-based POS software offers several advantages compared to other segments in the retail POS software market. Greater flexibility is provided by cloud-based solutions, enabling retailers to access their POS system from any location with internet connectivity. This flexibility allows businesses to adapt to changing market conditions and customer demands more efficiently, as they can manage their operations remotely without being tied to a physical location. Cloud-based POS software offers scalability, allowing retailers to easily scale their operations up or down in response to changes in business volume or seasonal fluctuations. With cloud-based solutions, retailers can quickly add new users, locations, or features to their POS system without the need for costly hardware upgrades or IT infrastructure investments. This scalability enables businesses to grow at their own pace and remain agile in a competitive marketplace.

Moreover, cloud-based POS software provides enhanced accessibility, allowing retailers to access real-time data and analytics from any device with an internet connection. This accessibility enables businesses to make data-driven decisions more effectively, as they can access sales reports, inventory levels, and customer insights in real time. By having access to up-to-date information at their fingertips, retailers can better understand their business performance and identify areas for improvement. Cloud-based POS software offers improved security compared to traditional on-premise solutions. Cloud-based providers typically invest heavily in cybersecurity measures to protect sensitive customer data and ensure compliance with industry regulations. With features such as data encryption, regular security updates, and multi-factor authentication, cloud-based POS software offers retailers peace of mind knowing that their business data is secure and protected from cyber threats.

In conclusion, cloud-based POS software offers several advantages compared to other segments in the retail POS software market, including greater flexibility, scalability, accessibility, and improved security. These benefits enable retailers to streamline their operations, make data-driven decisions, and adapt to changing market conditions more effectively, ultimately driving business growth and success.

Will the Customer Relationship Management Segment Turn into an Epicenter of Growth in the Retail POS Software Market?

Increasing recognition of the importance of customer retention and loyalty is driving demand for robust CRM functionalities within POS systems. Retailers are seeking solutions that enable them to build meaningful relationships with their customers, personalize interactions, and deliver exceptional shopping experiences. As a result, POS software providers are innovating to offer advanced CRM features such as customer profiling, segmentation, and targeted marketing capabilities, to meet the evolving needs of retailers. The rise of omnichannel retailing is fueling the demand for integrated CRM solutions within POS software. With consumers increasingly expecting seamless shopping experiences across online, mobile, and physical channels, retailers need comprehensive CRM tools that can unify customer data and interactions across multiple touchpoints. Integrated CRM functionalities within POS systems enable retailers to track customer journeys, analyze purchase behavior, and deliver consistent messaging and promotions, enhancing customer engagement and driving sales.

The growing emphasis on data-driven decision-making is driving the adoption of CRM analytics within retail POS software. Retailers are leveraging CRM analytics tools to gain actionable insights into customer preferences, trends, and patterns, enabling them to optimize marketing strategies, inventory management, and product offerings. By harnessing the power of CRM analytics, retailers can identify high-value customers, forecast demand, and tailor promotions and discounts to maximize sales and profitability.

Moreover, the increasing focus on customer experience differentiation is propelling investment in CRM capabilities within POS systems. Retailers recognize that delivering exceptional customer experiences is crucial for building brand loyalty and driving repeat business. As a result, they are prioritizing investments in CRM functionalities that enable personalized recommendations, efficient customer service, and seamless loyalty programs. By leveraging CRM capabilities within POS software, retailers can create memorable shopping experiences that resonate with customers and differentiate their brands in a competitive marketplace. Therefore, As retailers seek to build deeper connections with their customers and drive sustainable growth, CRM functionalities within POS systems will play a pivotal role in shaping the future of retail.

Country/Region Wise Acumens

Could North America Drive an Increase in Sales within the Retail POS Software Market?

North America is characterized by a robust retail sector with a high degree of technological adoption, making it a fertile ground for POS software sales growth. The region's mature economy, coupled with strong consumer purchasing power, creates favorable conditions for retailers to invest in advanced POS solutions to enhance operational efficiency and customer experience. North America is witnessing a surge in demand for omnichannel retailing, with consumers increasingly expecting seamless shopping experiences across online, mobile, and physical channels. This trend is driving retailers in the region to adopt integrated POS software solutions that can unify customer data and interactions across multiple touchpoints. By leveraging comprehensive POS systems, retailers can track customer journeys, analyze purchase behavior, and deliver personalized promotions and messaging, thereby driving sales and enhancing customer loyalty.

The growing emphasis on data-driven decision-making in North American retail is fueling the adoption of POS software with advanced analytics capabilities. Retailers in the region are leveraging POS analytics tools to gain actionable insights into customer preferences, market trends, and operational performance. By harnessing the power of data analytics, retailers can optimize inventory management, pricing strategies, and promotional campaigns, ultimately driving revenue growth and profitability.

Furthermore, the increasing focus on enhancing the customer experience in North American retail is driving investment in POS software that enables personalized interactions and efficient service delivery. Retailers recognize the importance of delivering exceptional shopping experiences to differentiate themselves in a competitive market landscape. By investing in POS software solutions that facilitate personalized recommendations, streamlined checkout processes, and seamless loyalty programs, retailers can create memorable experiences that resonate with customers and drive repeat business. Therefore, North America has the potential to drive an increase in sales within the retail POS software market, driven by factors such as a robust retail sector, growing demand for omnichannel retailing, emphasis on data-driven decision-making, and focus on enhancing the customer experience. As retailers in the region continue to prioritize technology investments to stay competitive and meet evolving consumer expectations, the demand for advanced POS software solutions is expected to rise, contributing to sales growth in the market.

Will the Sales of the Retail POS Software Market Fare well in Asia Pacific?

Asia Pacific is witnessing rapid economic growth and urbanization, leading to an expansion of the retail sector across the region. This growth is fueled by rising disposable incomes, changing consumer lifestyles, and increasing adoption of technology in retail operations. As a result, retailers in Asia Pacific are increasingly investing in POS software solutions to enhance efficiency, improve customer service, and stay competitive in a dynamic market environment. Additionally, the rise of e-commerce and digital payments is driving demand for advanced POS software in Asia Pacific. With the proliferation of smartphones and internet connectivity, consumers in the region are increasingly turning to online shopping and mobile payments for their convenience and accessibility. This trend is driving retailers to adopt integrated POS solutions that can support omnichannel retailing, enabling seamless transactions and customer experiences across online and offline channels.

The diverse and fragmented nature of retail markets in Asia Pacific presents significant opportunities for POS software providers. With a wide range of retail formats, from traditional markets and independent stores to modern malls and chain stores, retailers in the region have diverse requirements and preferences when it comes to POS solutions. This diversity creates a fertile ground for innovation and customization, as POS software providers tailor their offerings to meet the specific needs of retailers in different markets and segments. Government initiatives and regulatory reforms aimed at promoting digitalization and financial inclusion are driving the adoption of POS software in Asia Pacific.

Governments across the region are implementing policies to encourage the use of electronic payments and digital technologies in retail transactions, creating a conducive environment for POS software adoption. As a result, retailers are increasingly adopting POS solutions to comply with regulations, enhance transparency, and improve business efficiency. In conclusion, the sales of the retail POS software market are expected to fare well in Asia Pacific, driven by factors such as rapid economic growth, the rise of e-commerce, diverse retail markets, and government initiatives promoting digitalization.

Competitive Landscape

Analyzing the competitive landscape of the retail POS software market is crucial for gaining insights into the industry's dynamics. This research aims to delve into the competitive landscape, focusing on key players, market trends, innovations, and strategies. By conducting this analysis, valuable insights will be provided to industry stakeholders, assisting them in navigating the competitive environment adeptly and seizing emerging opportunities. Understanding the competitive landscape will enable stakeholders to make informed decisions, align with market trends, and formulate strategies to strengthen their market position and competitiveness in the retail POS software market.

Some of the prominent players operating in the retail POS software market include:

Vend

ePOSnow

Shopkeep

Lightspeed

Revel

POS Nation

Square

Verifone

Shopify

Springboard Retail

Latest Developments

In May 2022, services were offered by Blaze Solutions, Inc. to acquire a Vancouver-originated POS software, serving the U.S. and Canada. The acquisition aims to serve international clients while enabling clients to gain experience in the Canadian and U.S. marketplace.

In May 2023, Sarathi, an innovative digital onboarding system, was launched by Axis Bank, allowing merchants to utilize electronic data capture (EDC) or POS services. By incorporating real-time database checks and live video verification, the application process is streamlined, enabling paperless onboarding for merchants and facilitating the quick installation of POS devices. The solutions aim to complete the application processing and provide speedy installations within 45 minutes.

Retail POS Software Market, By Category

• Type
• Traditional
• Mobile
• Cloud-Based
• Self-Service Kiosks
• Hybrid
• Features
• Inventory Management
• Customer Relationship Management
• Reporting & Analytics
• Loyalty Programs
• Payment Processing
• Employee Management
• Multi-Store Support
• Integration with Third-Party Applications
• Offline Mode Capability
• Customization & Scalability
• End-Users
• Grocery Stores
• Apparel & Fashion Retailers
• Electronics & Appliance Retailers
• Restaurants & Food Service
• Hospitality
• Healthcare
• Convenience Stores
• Entertainment
• Region
• North America
• Europe
• Asia Pacific
• Latin America
• Middle East & Africaa

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL RETAIL POS SOFTWARE MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL RETAIL POS SOFTWARE MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL RETAIL POS SOFTWARE MARKET, BY PRODUCT

• 5.1 Overview
• 5.2 Web-Based
• 5.3 Cloud-Based

6 GLOBAL RETAIL POS SOFTWARE MARKET, BY END USER

• 6.1 Overview
• 6.2 Supermarkets/Hypermarkets
• 6.3 Retail Stores
• 6.4 Specialty Stores
• 6.5 Others

7 GLOBAL RETAIL POS SOFTWARE MARKET, BY GEOGRAPHY

• 7.1 Overview
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
  • 7.2.3 Mexico
• 7.3 Europe
  • 7.3.1 Germany
  • 7.3.2 U.K.
  • 7.3.3 France
  • 7.3.4 Rest of Europe
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 Japan
  • 7.4.3 India
  • 7.4.4 Rest of Asia Pacific
• 7.5 Rest of the World
  • 7.5.1 Latin America
  • 7.5.2 Middle East & Africa

8 GLOBAL RETAIL POS SOFTWARE MARKET COMPETITIVE LANDSCAPE

• 8.1 Overview
• 8.2 Company Market Ranking
• 8.3 Key Development Strategies

9 COMPANY PROFILES

• 9.1 Vend Ltd.
  • 9.1.1 Overview
  • 9.1.2 Financial Performance
  • 9.1.3 Product Outlook
  • 9.1.4 Key Developments
• 9.2 ePOSnow
  • 9.2.1 Overview
  • 9.2.2 Financial Performance
  • 9.2.3 Product Outlook
  • 9.2.4 Key Developments
• 9.3 Shopkeep
  • 9.3.1 Overview
  • 9.3.2 Financial Performance
  • 9.3.3 Product Outlook
  • 9.3.4 Key Developments
• 9.4 Lightspeed
  • 9.4.1 Overview
  • 9.4.2 Financial Performance
  • 9.4.3 Product Outlook
  • 9.4.4 Key Developments
• 9.5 Revel System
  • 9.5.1 Overview
  • 9.5.2 Financial Performance
  • 9.5.3 Product Outlook
  • 9.5.4 Key Developments
• 9.6 POS Nation
  • 9.6.1 Overview
  • 9.6.2 Financial Performance
  • 9.6.3 Product Outlook
  • 9.6.4 Key Developments
• 9.7 Shopify
  • 9.7.1 Overview
  • 9.7.2 Financial Performance
  • 9.7.3 Product Outlook
  • 9.7.4 Key Developments
• 9.8 Square
  • 9.8.1 Overview
  • 9.8.2 Financial Performance
  • 9.8.3 Product Outlook
  • 9.8.4 Key Developments
• 9.9 Verifone
  • 9.9.1 Overview
  • 9.9.2 Financial Performance
  • 9.9.3 Product Outlook
  • 9.9.4 Key Developments
• 9.10 Springboard Retail
  • 9.10.1 Overview
  • 9.10.2 Financial Performance
  • 9.10.3 Product Outlook
  • 9.10.4 Key Developments

10 Appendix

• 10.1 Related Research