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1739632

IP 電話市場：按 IP 電話類型、最終用戶、部署方法和地區分類（2026-2032 年）

IP Phone Market By IP Phones (Hardware-based IP Phones, Softphones, Wireless IP Phones), End-User (Residential User, Business Users, Government and Public Sector), Deployment Type (On-Premise, Cloud-based), Region For 2026-2032

出版日期: 2025年05月12日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

IP電話市場評估（2026-2032）

設備融合是 IP 電話市場的主要驅動力。傳統上，電話網路和數據網路獨立營運，各自需要獨立的基礎設施。 IP 電話透過將語音和資料整合到單一網路上，解決了這種低效率的問題。這種整合不僅簡化了基礎設施管理，也降低了相關成本。透過單一 IP 網路整合通訊和資訊服務，企業可以簡化業務，並最大限度地降低維護獨立系統的複雜性。因此，設備整合和最大限度地降低維護獨立系統的複雜性，正在推動市場規模在 2024 年超過 403 億美元，並呈指數級成長，到 2032 年達到 896 億美元。

IP 電話的易用性和維護性進一步鞏固了其廣泛的應用。與傳統電話系統相比，IP 電話通常更易於安裝、設定和管理。這對於 IT 資源有限的企業尤其有利，因為它減少了對大量技術支援和培訓的需求。對於希望提升通訊能力而又無需承擔複雜安裝和維護負擔的企業來說，IP 電話的簡單設定和使用者友善介面極具吸引力。因此，現代 VoIP 技術帶來的網路整合和營運效率將推動市場在 2026 年至 2032 年期間以 11% 的複合年成長率成長。

IP電話市場的定義/摘要

IP 電話，也稱為網際網路協定語音 (VoIP) 電話，繞過了傳統電話線，使用網路撥打和接聽電話。與依賴公共交換電話網路 (PSTN) 傳輸類比訊號的傳統電話不同，IP 電話利用網路連線將通話內容以資料封包的形式傳輸。

IP 電話專為 VoIP 環境而設計，讓使用者可以透過 IP 網路撥打電話。透過同一連接即可同時傳輸語音和數據，這是其優於標準 PSTN 的一大優勢。 IP 電話的數位特性意味著通話以數位形式傳輸，而不是像傳統電話那樣以類比形式傳輸。

IP 電話功能可以透過專為 VoIP 設計的硬體設備來實現，也可以透過安裝在個人電腦或行動裝置上的軟體電話應用程式實現。無論外形規格如何，這兩種類型的 IP 電話都將語音訊號編碼為數位資料包，並透過網路或公司專用 IP 網路進行傳輸。

IP 電話具有許多優勢，包括避免與傳統通訊相關的費用，從而節省成本，尤其是在遠距和國際通話方面。此外，IP 電話還提供傳輸、語音信箱、來電顯示、音訊會議以及與其他通訊和協作工具整合等進階功能。這些功能使 IP 電話成為滿足個人和企業通訊需求的多功能高效解決方案。

VoIP 技術的日益普及和對 UC（整合通訊）需求的不斷成長是否會推動 IP 電話市場的成長？

IP 電話的支柱是網際網路協定語音 (VoIP) 技術，該技術促進了語音資料在網際網路上的傳輸。 VoIP 技術的日益普及推動了對 IP 電話的需求。語音通訊處理方式的這種根本性變革是市場成長的主要催化劑。越來越多的企業正在尋找能夠將語音通話、視訊會議、即時訊息和其他通訊管道無縫整合到單一平台上的 UC 解決方案。 IP 電話通常充當這些功能的中心樞紐，從而簡化通訊並提高整體效率。對全面通訊解決方案的需求正在推動 IP 電話的普及。

遠距辦公和彈性辦公模式的興起加速了對不受實體位置限制的通訊解決方案的需求。由於 IP 電話可以連接到網際網路，員工幾乎可以在任何有穩定網際網路連接的地方工作。這種靈活性支援遠距辦公，並促進了對 IP 電話解決方案日益成長的需求。與傳統電話系統相比，IP 電話具有顯著的成本優勢。 VoIP 通話，尤其是遠距和國際通訊，通常比傳統電話便宜得多。這種成本優勢對於希望最佳化通訊成本並提高收益的公司來說是一個極大的獎勵。

IP 電話提供各種超越基本語音通話的高級功能，例如語音信箱、傳輸、視訊會議以及與其他業務應用程式的整合。這些功能提高了通訊效率、生產力和整體使用者體驗，使 IP 電話成為企業的理想選擇。雲端基礎的IP 電話系統具有擴充性，使企業能夠根據自身需求輕鬆調整其通訊基礎架構。企業可以在不造成重大中斷的情況下新增或刪除用戶，這使得 IP 電話成為一種靈活的解決方案，能夠伴隨組織發展壯大。

光纖等高速網路連線的擴展為流暢可靠的 IP 電話運行提供了必要的頻寬。這種基礎設施的改進支援 IP 電話的無縫性能，進一步加速了其普及。圍繞 VoIP 技術的安全問題正透過加密和身份驗證通訊協定的改進不斷解決。隨著安全措施日益完善，企業對採用 IP 電話解決方案的信心也日益增強，因為他們知道通訊將受到保護，免受潛在威脅的侵害。

為什麼網路安全問題和對網路連線的依賴會阻礙 IP 電話市場的成長？

網路安全問題是 IP 電話面臨的一大挑戰。作為網路連線設備，IP 電話容易受到駭客攻擊和竊聽等安全威脅。企業必須投資強大的安全措施來保護語音通訊，這會增加部署 IP 電話系統的總成本。對網路連線的依賴也是 IP 電話市場發展的一大障礙。 IP 電話需要穩定、高速的網路連線才能發揮最佳功能。對於網路連線不穩定地區的企業來說，這是一個主要問題，因為糟糕的網路連線會嚴重影響通話品質。這種依賴性會限制 IP 電話在網路基礎設施薄弱地區的有效性。

基本型號功能有限也是缺點。基本款 IP 電話性價比高，但通常缺乏高階型號的高級功能，例如視訊會議和 CRM 整合。需要這些功能的企業必須投資更昂貴的設備，這可能會造成經濟負擔。缺乏緊急服務能力也是限制因素。傳統電話線路通常內建緊急呼叫和位置識別功能，而 IP 電話系統可能僅提供有限的功能，甚至完全不提供。這通常需要額外配置或依賴特定服務提供者來確保適當的緊急應變能力。與現有傳統電話系統的整合挑戰也阻礙了 IP 電話的普及。將 IP 電話整合到現有通訊基礎設施中的過程非常複雜，需要大量的技術專業知識。對於那些不願對其通訊系統進行重大改造的企業來說，這可能是一個採用的障礙。

用戶抵制變革也是一個挑戰。習慣了傳統電話系統的員工可能不願意過渡到新技術。為了確保順利過渡，需要提供全面的培訓和支持，以鼓勵使用者採用新技術並最大程度地減少干擾。來自軟體電話和行動應用程式的競爭將進一步影響IP電話市場。在電腦和行動裝置上運行的軟體電話軟體應用程式和行動呼叫應用程式的日益普及，為VoIP提供了替代解決方案。由於企業和個人可能會選擇功能更豐富、更具成本效益的通訊方式，這種競爭可能會對專用IP電話硬體的需求造成下行壓力。

The convergence of devices represents a significant driver for the IP phone market. Traditionally, phone lines and data networks have operated separately, necessitating distinct infrastructures for each. IP phones address this inefficiency by integrating voice and data onto a single network. This convergence not only simplifies infrastructure management but also reduces associated costs. By unifying communication and data services over a single IP network, organizations streamline their operations and minimize the complexity of maintaining separate systems. Thus, the convergence of devices and minimizing the complexity of maintaining separate systems surge the growth of market size surpassing USD 40.3 Billion in 2024 to reach the valuation of USD 89.6 Billion by 2032.

The ease of use and maintenance of IP phones further drives their adoption. Compared to traditional phone systems, IP phones are generally simpler to install, configure, and manage. This is particularly advantageous for businesses with limited IT resources, as it reduces the need for extensive technical support and training. The straightforward setup and user-friendly interfaces of IP phones make them an attractive option for companies seeking to enhance their communication capabilities without the burden of complex installation and maintenance processes. Thus, the network convergence and the operational efficiencies offered by modern VoIP technology enable the market to grow at a CAGR of 11% from 2026 to 2032.

IP Phone Market: Definition/ Overview

An IP phone, also known as a VoIP (Voice over Internet Protocol) phone, utilizes the internet to make and receive calls, bypassing traditional phone lines. Unlike conventional telephony, which relies on analog signals transmitted over the Public Switched Telephone Network (PSTN), IP telephony leverages an internet connection to transmit conversations as data packets.

IP phones are designed to operate within the VoIP environment, enabling users to make telephone calls over an IP network. This convergence of voice and data over the same connection offers a significant advantage, providing an alternative to the standard PSTN. The digital nature of IP phones means that conversations are conveyed in digital form, not analog, which is typical of classic phones.

The functionality of an IP phone can be implemented through hardware devices specifically designed for VoIP, or through softphones software applications installed on personal computers or mobile devices. Regardless of the form factor, both types of IP phones encode voice signals into digital data packets that are transmitted over the internet or a company's private IP network.

IP phones offer numerous benefits, including cost savings, especially for long-distance and international calls, as they bypass the charges associated with traditional telephony. Additionally, they provide advanced features such as call forwarding, voicemail, caller ID, conference calling, and integration with other communication and collaboration tools. These features make IP phones a versatile and efficient solution for both personal and business communication needs.

How the Growing Use of VoIP Technology and the Increasing Need for Unified Communications Foster the Growth of IP Phone Market?

The backbone of IP phones is voice over internet protocol (VoIP) technology, which facilitates the transmission of voice data over the Internet. Increasing adoption of VoIP technology fuels the demand for IP phones, which serve as the essential endpoints for making and receiving calls. This foundational shift in how voice communications are handled is a primary catalyst for market growth. Businesses increasingly seek unified communication solutions that seamlessly integrate voice calls, video conferencing, instant messaging, and other communication channels into a single platform. IP phones often serve as a central hub for these functionalities, streamlining communication and enhancing overall efficiency. This demand for comprehensive communication solutions drives the adoption of IP phones.

The rise of remote and flexible work arrangements has accelerated the need for communication solutions that are not constrained by physical location. IP phones, with their internet connectivity, enable employees to work from virtually anywhere with a stable internet connection. This flexibility supports remote work and contributes to the growing demand for IP phone solutions. IP phones offer significant cost advantages compared to traditional phone systems. VoIP calls, particularly for long-distance or international communication, are often much cheaper than conventional phone calls. This cost benefit is a major incentive for businesses looking to optimize their communication expenses and improve their bottom line.

IP phones provide a range of advanced features that go beyond basic voice calling. These include voicemail-to-email, call forwarding, video conferencing, and integration with other business applications. Such features enhance communication efficiency, productivity, and overall user experience, making IP phones an attractive option for businesses. Cloud-based IP phone systems are highly scalable, allowing organizations to easily adjust their communication infrastructure according to their needs. Businesses can add or remove users without significant disruption, making IP phones a flexible solution that can grow with the organization.

The expansion of high-speed internet connections, such as fiber optic cables, provides the necessary bandwidth for smooth and reliable IP phone operation. This infrastructure improvement supports the seamless performance of IP phones and further accelerates their adoption. Security concerns surrounding VoIP technology are continuously addressed through improved encryption and authentication protocols. As security measures become more robust, businesses are increasingly confident in adopting IP phone solutions, knowing their communications are protected against potential threats.

How the Network Security Concerns and Reliance on Internet Connectivity Impede the Growth of IP Phone Market?

Network security concerns represent a significant challenge for IP phones. As internet-connected devices, IP phones are vulnerable to security threats such as hacking and eavesdropping. Businesses must invest in robust security measures to safeguard their voice communications, which can increase the overall cost of deploying IP phone systems. Also, reliance on internet connectivity acts as a hurdle for the IP phone market. IP phones require a stable and high-speed internet connection to function optimally. Poor internet connectivity can severely affect call quality, posing a major concern for businesses in areas with unreliable internet access. This dependency may limit the effectiveness of IP phones in regions with subpar network infrastructure.

Limited features in basic models is also a drawback. While basic IP phones may be cost-effective, they often lack advanced features such as video conferencing or CRM integration found in higher-end models. Businesses requiring these functionalities may need to invest in more expensive devices, which can be a financial strain. The lack of emergency services functionality is another constraint. Unlike traditional phone lines, which typically include built-in functionality for emergency calls and location identification, IP phone systems may have limited or no such features. This often requires additional configuration or reliance on specific service providers to ensure adequate emergency response capabilities. Integration challenges with existing legacy phone systems can also hinder the adoption of IP phones. The process of integrating IP phones into established communication infrastructures is complex and requires significant technical expertise. Businesses reluctant to undertake a major overhaul of their communication systems might find this a barrier to adoption.

User resistance to change presents another challenge. Employees accustomed to traditional phone systems may be hesitant to transition to new technology. Ensuring a smooth changeover requires comprehensive training and support to facilitate user adoption and minimize disruptions. Competition from softphones and mobile apps further impacts the IP phone market. The increasing popularity of softphone software applications that operate on computers or mobile devices and mobile calling apps offer alternative VoIP solutions. This competition can exert downward pressure on the demand for dedicated IP phone hardware, as businesses and individuals may opt for more versatile and cost-effective communication options.

Category-Wise Acumens

How the Increasing User Mobility and Enhanced Battery Life Foster the Growth of Wireless IP Phones Segment?

The wireless IP Phone segment shows significant growth in the IP phone market driven by increasing user mobility. The freedom to move around while on a call is particularly beneficial for businesses where employees are frequently on the move. This mobility is invaluable in dynamic environments such as warehouses, hospitals, or large office spaces, where personnel need to stay connected without being tethered to a desk. Improved battery life is another key development in wireless IP phone technology. Advances in battery technology have enabled these devices to operate for extended periods on a single charge. This improvement reduces the need for frequent recharging, which enhances convenience and ensures that users remain accessible throughout their workday without interruptions.

The convenience and flexibility offered by wireless IP phones also contribute to their appeal. Eliminating the need for physical phone lines and dedicated desks, phones simplify office layouts and enhance workplace flexibility. Organizations can redesign their office spaces to better accommodate collaborative work environments and hot-desking arrangements, without the constraints of traditional wired connections. Technological advancements in Wi-Fi technology further support the effectiveness of wireless IP phones. Increased bandwidth and an extended range of modern Wi-Fi networks ensure reliable call quality, minimizing disruptions and maintaining clarity even as users move within the coverage area. This technological progress makes wireless IP phones a reliable option for businesses seeking seamless communication solutions.

How do the Cost Saving and the Advanced Features of the Business IP Phones Foster the Growth of the Business Users Segment?

The business users segment showing significant growth in the IP phone market owing to the cost savings systems, particularly through VoIP technology. By leveraging VoIP, businesses reduce their expenses on long-distance and international calls, which are often much cheaper compared to traditional phone lines. This cost efficiency is especially beneficial for organizations with extensive communication needs across different regions or countries, allowing them to optimize their telecommunications budget. Advanced features available with business IP phones further enhance their appeal. These phones often come equipped with functionalities such as call forwarding, voicemail-to-email, and video conferencing, which contribute to improved communication efficiency and productivity. Integration with Customer Relationship Management (CRM) systems allow businesses to streamline their operations and manage customer interactions more effectively, facilitating better service and support.

Scalability is another key benefit of cloud-based IP phone systems. These systems can be easily adjusted to accommodate changes in business size or needs, whether a company is expanding or downsizing. This flexibility ensures that IP phone solutions remain relevant and cost-effective over time, catering to the evolving requirements of organizations of all sizes. Unified communication is a growing trend among businesses seeking to integrate various communication channels into a single platform. IP phones often serve as a central hub for voice, video, messaging, and other communication tools, simplifying workflows and enhancing overall communication efficiency. By consolidating different modes of communication into one system, businesses can achieve a more cohesive and streamlined approach to managing their interactions, leading to improved collaboration and productivity across the organization.

Country/Region-wise Acumens

How do the Major IP Phone Manufacturers in the Region Contribute to the Growth of the IP Phone Market in North America?

North America substantially dominates the IP phone market owing to the presence of major IP phone manufacturers and service providers in North America further contributes to a competitive and dynamic market environment. Several leading companies are headquartered in the region, driving innovation and setting industry standards. Their continuous investment in research and development ensures that North American businesses have access to the latest advancements in IP phone technology. Moreover, North America is home to a significant number of large enterprises with complex communication needs. IP phones cater to these needs with features such as scalability, advanced functionalities, and seamless integration capabilities. This adaptability makes IP phones an attractive option for large organizations seeking efficient and flexible communication solutions.

The growing adoption of unified communication platforms is also a key driver. Businesses are increasingly looking for solutions that integrate voice, video, messaging, and other communication channels. IP phones often serve as a central hub for these unified communication systems, streamlining workflows and enhancing overall communication efficiency. The shift towards cloud-based solutions is another factor contributing to the market's growth. Cloud-based IP phone systems offer flexibility and scalability, making them suitable for businesses of all sizes. This shift allows organizations to scale their communication infrastructure easily and adapt to changing needs without significant upfront investments. Additionally, the BYOD (Bring Your Device) trend is influencing the IP phone market. Employees increasingly use their smartphones or tablets as IP phones, reducing hardware costs for businesses and offering more convenience and flexibility.

North American companies place a high priority on data security, which drives the adoption of IP phones with advanced security protocols. As security concerns are addressed with improved encryption and authentication measures, businesses are more confident in adopting IP phone solutions, further boosting market growth.

How the Rapid Economic Growth and Efficient Communication Solution Surge the Growth of the IP Phone Market in the Asia Pacific?

Asia Pacific is anticipated to witness the fastest growth in the IP phone market during the forecast period. The Asia-Pacific region is experiencing rapid economic growth, which is driving the demand for efficient communication solutions such as IP phones. As businesses expand and develop, there is an increasing need for cost-effective and feature-rich communication tools, making IP phones an attractive option. The widespread expansion of high-speed internet access further supports the adoption of IP phone technology, providing the necessary infrastructure for smooth operation. Government initiatives in the APAC region, focused on infrastructure development and digital adoption, are creating a favorable environment for IP phone technology. Investments in these areas are paving the way for increased deployment and use of advanced communication solutions. Additionally, the region's large and growing workforce is contributing to the rise of remote and flexible work arrangements, with IP phones playing a crucial role in facilitating effective communication in these scenarios.

IP phones offer significant cost savings, particularly on long-distance calls, which is advantageous for businesses in the APAC region with an expanding international presence. The shift towards cloud-based solutions is also notable, as these systems provide scalability and cost-efficiency, appealing to the increasing number of small and medium-sized businesses (SMBs) in the region. Furthermore, the demand for unified communications is rising as businesses seek to streamline their communication workflows. IP phones can act as a central hub for voice, video, and messaging, enhancing overall efficiency. The high mobile phone penetration rate in APAC is also influencing the market, with solutions that integrate IP phones with mobile devices becoming more popular.

Emerging markets within APAC present significant opportunities for IP phone adoption due to the relatively undeveloped traditional phone infrastructure. This lack of established systems allows for a smoother transition to IP-based communication solutions, further driving market growth in the region.

Competitive Landscape

The IP phone market is a moderately competitive space with a mix of established players and emerging companies vying for market share. These companies leverage their broader technology expertise to offer competitive IP phone solutions at various price points.

The organizations are focusing on innovating their product line to serve the vast population in diverse regions. Some of the prominent players operating in the IP phone market include:

Cisco
Avaya
NEC
Polycom
Grandstream
Yealink
Mitel
Fanvil
Spectralink
Jabra
Alcatel-Lucent
D-Link
Snom

Latest Developments:

In March 2022, Snom Technology will respond to customer requests by adding three more entry-level IP phone models to its D3XX and D7XX product lines.
In November 2024, Openreach has chosen as the commercial launch date for the Single Order Transitional Access Product (SOTAP), which is aimed to assist UK ISPs in ordering standalone ADSL broadband lines with optional IP-based (digital) phone services. BT and Communication Providers who use the Openreach countrywide network are presently planning for the final analog PSTN switch-off date specified by Ofcom for December 2025, as part of a larger industry shift toward All-IP-based solutions.