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商品編碼

1739630

2026 年至 2032 年公用事業收費計費軟體市場（按類型、應用、最終用戶和地區分類）

Utility Billing Software Market By Type (Cloud-Based, On-Premises), Application (Small and Medium Enterprises (SMEs), Large Enterprises), End-User (Electric Utilities, Water Utilities), & Region For 2026-2032

出版日期: 2025年05月12日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

公用事業收費計費軟體市場評估（2026-2032）

都市區的成長推動了對高效公用事業收費計費解決方案的需求，以滿足日益成長的服務需求和複雜的基礎設施需求，預計這將推動市場規模在 2024 年超過 61.3 億美元，到 2032 年達到約 140.7 億美元。

此外，雲端運算和數據分析等軟體技術的創新正在增強公用事業收費計費系統的功能，使其更加高效、方便用戶使用，從而促進了公用事業收費計費軟體的普及。與客戶關係管理 (CRM) 和企業資源規劃 (ERP) 等其他系統無縫整合的需求日益成長，推動市場在 2026 年至 2032 年期間的複合年成長率達到 12.07%。

公用事業收費計費軟體市場定義/概述

公用事業收費計費軟體是一款專用應用程式，旨在管理和簡化水、電、氣和廢棄物管理等公共服務的計費流程。它可以自動執行與計量、開立發票、付款和帳戶管理相關的任務，從而提供準確及時的發票，同時確保符合監管要求。該軟體整合了公用事業收費電錶和客戶帳戶數據，可產生詳細且準確的發票、管理收款並處理客戶查詢。

公用事業收費計費軟體被電力公司廣泛用於高效管理計費和收益收集流程。實際上，它處理諸如讀取電錶資料、根據消費量計算費用、開立發票和處理付款等任務。此外，該軟體還包含管理客戶帳戶、處理服務請求以及產生用於合規性和內部分析的報告等功能。這種自動化流程可以減少人為錯誤，提高業務效率，並改善客戶服務。

智慧電錶和先進的計量基礎設施將如何提高公用事業收費計費軟體的採用率？

由於智慧電錶和先進計量基礎設施的普及，公用事業收費計費軟體市場正在經歷顯著成長。根據美國能源資訊署的數據，截至2021年，美國已安裝約1.03億個智慧電錶，佔所有住宅電力用戶的60%。如此廣泛的應用催生了對先進計費軟體的需求，這些軟體能夠處理來自這些設備的複雜數據，從而提高主要企業的計費流程的準確性和效率。

日益成長的環境問題和永續性的動力也促進了市場擴張。公用事業收費計費軟體擴大包含追蹤和報告能源消費量和碳排放的功能，以符合政府法規和消費者對環保商業實踐的需求。歐盟的目標是到2030年將溫室氣體排放減少至少55%，促使公用事業公司投資於能夠支援能源效率工作和可再生能源整合的先進計費系統。

新冠疫情加速了公共產業產業的數位轉型，並催生了對更穩健、更靈活的計費解決方案的需求。近期消息稱，甲骨文公用事業公司 (Oracle Utilities) 將於 2024 年 6 月推出下一代雲端基礎計費平台，旨在幫助公共產業管理複雜的現代能源系統並提升客戶參與。這一發展體現了市場持續創新，在日益數位化和分散化的能源格局中，主要企業正努力滿足公用事業公司及其客戶不斷變化的需求。

對公用事業收費計費軟體的資料安全疑慮是否會限制其採用？

整合挑戰是公用事業收費計費軟體市場面臨巨大障礙的主要因素。許多公共產業公司使用的舊有系統難以與現代軟體解決方案相容。將新的計費軟體整合到這些舊系統中可能非常複雜，需要大量的客製化和資料遷移工作，從而減慢採用速度並增加整體成本。

另一個關鍵問題是需要遵守不斷變化的監管要求。公用事業收費計費軟體必須定期更新，以符合地方、國家和國際法規，這既昂貴又耗時。確保您的軟體符合這些法規至關重要，以避免法律問題和潛在的罰款，這又增加了軟體管理的複雜性。

資料安全問題也會影響公用事業收費計費軟體的採用。保護敏感的客戶資訊免於外洩和網路攻擊是一項重大挑戰。實施並維護強大的安全措施來保護這些資料對公共產業公司來說可能是一項負擔，因為這些資料需要耗費大量資源，並且需要持續的警覺。

The increasing population in urban areas drives the demand for efficient utility billing solutions to manage the complexities of growing service demands and infrastructure needs are driving the market size surpass USD 6.13 Billion valued in 2024 to reach a valuation of around USD 14.07 Billion by 2032.

In addition to this, innovations in software technology, such as cloud computing and data analytics, enhance the capabilities of utility billing systems, making them more efficient and user-friendly, this is spurring up the adoption of utility billing software. The rising need for seamless integration with other systems, such as customer relationship management (CRM) and enterprise resource planning (ERP) is enabling the market grow at a CAGR of 12.07% from 2026 to 2032.

Utility Billing Software Market: Definition/ Overview

Utility billing software is a specialized application designed to manage and streamline the billing processes for utility services such as water, electricity, gas, and waste management. It automates tasks related to metering, invoicing, payments, and account management, providing accurate and timely billing while ensuring compliance with regulatory requirements. The software integrates data from utility meters and customer accounts to generate detailed and precise bills, manage collections, and handle customer inquiries.

Utility billing software is widely used by utility companies to efficiently manage billing and revenue collection processes. In practice, it handles tasks such as reading meter data, calculating charges based on consumption, issuing invoices, and processing payments. Additionally, the software often includes features for managing customer accounts, handling service requests, and generating reports for regulatory compliance and internal analysis. This automation reduces manual errors, enhances operational efficiency, and improves customer service.

How will Smart Meters and Advanced Metering Infrastructure Increase Adoption of Utility Billing Software?

The utility billing software market is experiencing significant growth, driven by the increasing adoption of smart meters and advanced metering infrastructure. According to the U.S. Energy Information Administration, as of 2021, nearly 103 million smart meters were installed in the United States, representing 60% of all residential electricity customers. This widespread implementation has created a demand for sophisticated billing software capable of handling complex data from these devices, leading to more accurate and efficient billing processes for utility companies.

Rising environmental concerns and the push for sustainability have also fueled the market's expansion. Utility billing software now often includes features for tracking and reporting on energy consumption and carbon emissions, aligning with government regulations and consumer demand for greener practices. The European Union's goal to reduce greenhouse gas emissions by at least 55% by 2030 has spurred utility companies to invest in advanced billing systems that can support energy efficiency initiatives and renewable energy integration.

The COVID-19 pandemic has accelerated the digital transformation of the utility sector, driving the need for more robust and flexible billing solutions. In recent news, Oracle Utilities announced in June 2024 the launch of its next-generation cloud-based billing platform, designed to help utilities manage the complexities of modern energy systems and improve customer engagement. This development reflects the ongoing innovation in the market as key players strive to meet the evolving needs of utility companies and their customers in an increasingly digital and decentralized energy landscape.

Will Data Security Concerns of Utility Billing Software Restrain Its Application?

Integration challenges are major factors for posing a considerable barrier to the utility billing software market. Many utility companies operate with legacy systems that are not easily compatible with modern software solutions. Integrating new billing software with these outdated systems can be complex, requiring extensive customization and data migration efforts, which can delay deployment and increase overall costs.

Another key issue is the need for compliance with ever-evolving regulatory requirements. Utility billing software must be updated regularly to adhere to local, national, and international regulations, which can be both costly and time-consuming. Ensuring that the software remains compliant with these regulations is crucial to avoid legal issues and potential fines, adding another layer of complexity to its management.

Data security concerns also affect the adoption of utility billing software. Protecting sensitive customer information from breaches and cyberattacks is a significant challenge. Implementing and maintaining robust security measures to safeguard this data can be resource-intensive and requires ongoing vigilance, which can be a burden for utility companies.

Category-Wise Acumens

Which Factors are Contributing to the Dominance of Electric Utilities Segment in Utility Billing Software Market?

Electric utilities are at dominating the utility billing software market, driven by the rapid adoption of smart grid technologies and the increasing complexity of electricity distribution systems. The U.S. Department of Energy reported that as of 2023, investments in grid modernization reached USD 7.8 Billion, a significant portion of which was allocated to advance metering and billing systems. This substantial investment underscores the critical role of sophisticated billing software in managing the intricate data flows and transactions within modern electric utility operations, enabling more accurate billing, improved customer service, and enhanced grid management capabilities.

The shift towards renewable energy sources and distributed generation has further solidified the dominance of electric utilities in the billing software market. As grid operators grapple with integrating variable energy sources and implementing time-of-use pricing, advanced billing systems have become essential for managing these complexities. The International Energy Agency projects that renewable energy capacity will expand by over 60% between 2020 and 2026, necessitating billing solutions capable of handling dynamic pricing models and prosumer arrangements.

Which Factors Enhance the Use of Utility Billing Software in Small and Medium Enterprises (SMEs)?

Small and medium enterprises (SMEs) are increasingly dominating the utility billing software market, driven by their need for cost-effective, scalable solutions to manage utility expenses and improve operational efficiency. According to the U.S. Small Business Administration, SMEs account for 44% of U.S. economic activity as of 2023, highlighting their significant role in adopting and shaping technology trends. This growing market segment is attracting software providers to develop tailored billing solutions that address the unique challenges faced by smaller utility companies and multi-tenant property managers, including limited IT resources and budget constraints.

The rise of cloud-based and Software-as-a-Service (SaaS) models has made advanced utility billing software more accessible to SMEs, allowing them to compete with larger enterprises in terms of billing accuracy and customer service. The European Commission reported that by 2022, 41% of EU enterprises were using cloud computing, with a higher adoption rate among SMEs in sectors requiring sophisticated data management. This trend has spurred innovation in the utility billing software market, with providers focusing on user-friendly interfaces, automated meter reading integration, and flexible pricing models that cater to the diverse needs of SMEs across various utility sectors.

Country/Region-wise Acumens

Will Early Adoption of Technologies in North America Drive Utility Billing Software Market Growth?

North America stands at the forefront of the utility billing software market, driven by advanced infrastructure, regulatory support, and a strong emphasis on technological innovation in the utility sector. According to the U.S. Energy Information Administration, as of 2023, over 80% of U.S. electric utilities had implemented advanced metering infrastructure (AMI), necessitating sophisticated billing software to handle the vast amounts of data generated. This high adoption rate of smart meters and grid modernization efforts has created a robust market for utility billing solutions, with North American companies leading in both development and implementation of cutting-edge billing technologies.

The region's dominance is further reinforced by the push for renewable energy integration and the need for flexible billing systems to accommodate complex rate structures and demand response programs. The National Renewable Energy Laboratory reported that renewable energy sources accounted for 21% of total U.S. electricity generation in 2022, a figure expected to grow significantly in the coming years. This shift towards a more diverse energy mix has spurred demand for billing software capable of managing intricate tariff structures, net metering, and time-of-use pricing, positioning North America as a key driver of innovation in the global utility billing software market.

Recent developments underscore North America's leading role in shaping the utility billing software landscape. In August 2024, Oracle Utilities announced a major upgrade to its Customer Cloud Service, incorporating AI-driven predictive analytics and enhanced customer engagement features tailored for the North American market.

Will Digital Transformation and Smart City Development Enhance Adoption of Utility Billing Software in Asia Pacific?

The Asia-Pacific region is experiencing rapid growth in the utility billing software market, driven by urbanization, population growth, and increasing energy demand. According to the Asian Development Bank, energy consumption in the Asia-Pacific region is projected to grow by about 50% from 2019 to 2035, necessitating more efficient utility management systems. This surge in demand has sparked a wave of investments in smart grid technologies and advanced metering infrastructure, creating a fertile ground for utility billing software adoption across the region's diverse markets.

Government initiatives promoting digital transformation and smart city development are further accelerating market growth. China's State Grid Corporation announced plans to invest USD 350 Billion in smart grid technologies between 2021 and 2025, highlighting the region's commitment to modernizing utility infrastructure. This massive investment is driving demand for sophisticated billing solutions capable of handling complex data from smart meters, enabling accurate billing, and supporting dynamic pricing models. As utilities across the Asia-Pacific region upgrade their systems, the market for advanced billing software is expanding rapidly to meet the evolving needs of both providers and consumers.

Competitive Landscape

The utility billing software market is a dynamic and competitive space, characterized by a diverse range of players vying for market share. These players are on the run for solidifying their presence through the adoption of strategic plans such as collaborations, mergers, acquisitions, and political support.

The organizations are focusing on innovating their product line to serve the vast population in diverse regions. Some of the prominent players operating in the utility billing software market include:

Oracle Corporation
SAP SE
Itron, Inc.
Schneider Electric
Sage Group plc
MuSigma, Inc.
Aclara Technologies LLC
Accenture plc
Honeywell International, Inc.
Oracle Utilities
GE Digital
Landis+Gyr
Trimble, Inc.
Enersoft
NaviBilling
Clevest Solutions, Inc.
Horizon Utilities
Elster Group
BillingTree
Verisae, Inc.

Latest Developments

In November 2023, Siemens launched its new utility billing solution, Siemens Utility Suite 2024, which integrates advanced AI-driven analytics and real-time data processing to enhance billing accuracy and customer service efficiency.
In September 2023, Oracle announced the release of Oracle Utilities Billing Cloud, featuring enhanced multi-channel support and automated billing reconciliation to streamline utility billing processes and improve customer engagement.
In July 2023, SAP introduced SAP Convergent Charging 2023, which includes new features for dynamic pricing and advanced billing integration, aimed at helping utility providers better manage complex billing scenarios and optimize revenue collection.