協作軟體市場（2026-2032）：依軟體類型、部署模式、應用程式和地區分類

協作軟體市場評估-2026-2032

雲端基礎的服務日益普及，使得團隊無論身處何地都能實現無縫溝通和協作，而對遠距工作解決方案的需求也日益成長，這些都是協作軟體市場的主要驅動力。根據 Verified Market Research 分析師預測，協作軟體市場規模預計在 2024 年下降約 84.1 億美元，並在預測期內達到 201.7 億美元的估值。

對有效且安全的資料共用平台的需求、對自帶設備 (BYOD) 政策的接受，以及對即時協作和計劃管理解決方案日益成長的興趣（這些解決方案使團隊能夠高效協作並根據共用資訊做出合理的決策）都是有望推動協作軟體市場成長的因素。預計這將有助於市場在 2026 年至 2032 年期間以 12.75% 的複合年成長率成長。

協作軟體市場定義/概述

協作軟體，也稱為群組軟體，是一種允許用戶即時交換資訊、互動和共同開展計劃的應用程式，無論用戶身處何處。該軟體結合了文件共用、任務管理和通訊等功能，營造協作氛圍，加速業務。協作軟體用途廣泛，包括計劃管理、遠端團隊協調、內容創建和客戶關係管理，使團隊能夠有效率地管理任務和工作流程，同時提高生產力、改善溝通並推動創新。

推動協作軟體市場成長的關鍵因素有哪些？

遠距工作的興起是協作軟體採用的關鍵促進因素。根據 Gartner 的一項調查，82% 的企業領導者希望在 COVID-19 疫情爆發後至少在部分時間內允許遠距工作。根據美國勞工統計局的數據，到 2022 年，37.2% 的工人將在家中完成部分或全部工作，高於 2019 年的 22%。這種向遠端和混合工作的轉變增加了對協作技術的需求，這些技術能夠實現分散式團隊之間的無縫溝通和計劃管理。

許多領域的數位轉型正在推動協作軟體的採用。 IDC 預測，到 2026 年，全球數位轉型的投資將達到 3.4 兆美元，2022 年至 2026 年的累積年成長率 (CAGR) 為 16.3%。這種廣泛的數位化增加了對能夠在企業內部實現高效協作和資訊交流的解決方案的需求，從而推動了協作軟體市場的成長。

此外，企業越來越重視生產力和效率，這推動了協作軟體的採用。麥肯錫世界研究所的分析預測，協作工具和技術可以將員工生產力提高 20% 至 30%。此外，德勤的一項研究發現，具有強大協作文化的組織實現高績效的可能性高出 5.5 倍。效率和效能方面的潛在提升正在鼓勵企業投資協作軟體，從而推動市場成長。

哪些因素阻礙了協作軟體的需求？

協作軟體的使用者體驗 (UX) 和介面設計對使用者參與度和採用率有重大影響。介面設計不良、佈局擁擠、導航不清晰，使得用戶難以使用和瀏覽程序，從而阻礙了採用，並最終降低了生產力和協作。

協作軟體市場競爭非常激烈，眾多供應商提供各種各樣的解決方案。大量的選擇和市場的飽和度可能會讓使用者不知所措，很難選擇最適合您特定需求的軟體。其結果是猶豫不決、採用緩慢、市場成長受阻。

此外，疫情後業務的正常化以及軟體實施和人力資源訓練相關成本的增加，也限制協作軟體市場的發展。高昂的維護成本以及需要訓練有素的人員才能有效地操作程序，增加了溝通不良和工作受損的可能性，阻礙了市場成長。

目錄

第1章 引言

• 市場定義
• 市場區隔
• 調查方法

第2章執行摘要

• 主要發現
• 市場概覽
• 市場亮點

第3章市場概述

• 市場規模和成長潛力
• 市場趨勢
• 市場促進因素
• 市場限制
• 市場機會
• 波特五力分析

第4章 協作軟體市場（依軟體類型）

• 通訊和會議工具
• 文件協作
• 計劃管理
• 工作流程與任務管理
• 社會協作
• 知識管理
• 整合和 API

第5章協作軟體市場（依部署模式）

• 雲端基礎
• 本地

第6章協作軟體市場（按應用）

• 內部協作
• 外部合作
• 跨職能協作
• 遠距工作和虛擬團隊

第7章區域分析

• 北美洲
• 美國
• 加拿大
• 墨西哥
• 歐洲
• 英國
• 德國
• 法國
• 義大利
• 亞太地區
• 中國
• 日本
• 印度
• 澳洲
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中東和非洲
• 南非
• 沙烏地阿拉伯
• 阿拉伯聯合大公國

第8章市場動態

• 市場促進因素
• 市場限制
• 市場機會
• COVID-19 市場影響

第9章 競爭態勢

• 主要企業
• 市場佔有率分析

第10章 公司簡介

• Microsoft Corporation
• Google LLC
• Cisco Systems Inc.
• Zoom Video Communications Inc.
• Slack Technologies Inc.
• Citrix Systems Inc.
• IBM Corporation
• Oracle Corporation
• AT&T Inc.
• BOX Inc.
• TeamViewer GmbH
• LogMeIn Inc.
• SMART Technologies Inc.

第11章 市場展望與機會

• 新興技術
• 未來市場趨勢
• 投資機會

第12章 附錄

• 簡稱列表
• 來源和參考文獻

Collaboration Software Market Valuation - 2026-2032

The growing popularity of cloud-based services that enable seamless communication and collaboration between teams regardless of physical location, together with the rising need for remote work solutions, are the primary drivers of the collaboration software market. According to the analyst from Verified Market Research, the collaboration software market is estimated to reach a valuation of USD 20.17 Billion over the forecast subjugating around USD 8.41 Billion valued in 2024.

The demand for effective and safe data-sharing platforms, the acceptance of bring-your-own-device (BYOD) policies, and the growing focus on real-time collaboration and project management solutions, which allow teams to collaborate productively and make defensible decisions based on shared information, are all factors that are expected to propel the growth of the collaboration software market. It enables the market to grow at a CAGR of 12.75% from 2026 to 2032.

Collaboration Software Market: Definition/ Overview

Collaboration software, also known as groupware, is a type of application that allows users to exchange information, interact, and collaborate on projects in real-time, regardless of physical location. The software accelerates operations by combining capabilities for document sharing, task management, and communication, enabling a collaborative work atmosphere. Collaboration software has a wide range of applications, including project management, remote team coordination, content creation, and customer relationship management, allowing teams to increase productivity, improve communication, and drive innovation while efficiently managing tasks and workflows.

What are the Primary Factors Driving the Growth of the Collaboration Software Market?

The growing incidence of remote work is a significant driver of collaboration software adoption. According to a Gartner survey, 82% of business leaders want to allow workers to work remotely at least some of the time following the COVID-19 epidemic. According to the US Bureau of Labor Statistics, 37.2% of workers completed some or all of their jobs from home in 2022, an increase from 22% in 2019. This move to remote and hybrid work methods is increasing the demand for collaboration technologies that allow for smooth communication and project management among scattered teams.

The growing digital transformation in numerous areas is driving the adoption of collaboration software. IDC projects that global investment in digital transformation will reach USD 3.4 Trillion by 2026, with a cumulative annual growth rate (CAGR) of 16.3% between 2022 and 2026. This extensive digitalization is raising the demand for solutions that enable efficient collaboration and information exchange inside enterprises, hence driving the growth of the collaboration software market.

Furthermore, organizations are increasingly prioritizing productivity and efficiency, which is driving the adoption of collaboration software. A McKinsey Global Institute analysis predicts that collaboration tools and technologies could increase worker productivity by 20 to 30%. Also, a Deloitte study discovered that organizations with strong collaborative cultures are 5.5 times more likely to achieve high performance. These potential increases in efficiency and performance are encouraging firms to invest in collaboration software, hence boosting market growth.

What are the Drivers Hindering the Demand for Collaboration Software?

The user experience (UX) and interface design of collaborative software have a significant impact on user engagement and adoption. Poorly designed interfaces, congested layouts, and unclear navigation all impede adoption since users find the program difficult to use and navigate, resulting in diminished productivity and collaboration.

The collaboration software market is very competitive, with numerous manufacturers offering a diverse set of solutions. The number of options and market saturation overwhelm users, making it difficult for them to select the best software for their specific needs. This resulted in indecision and delayed acceptance, hindering market growth.

Furthermore, the normalization of operations following the epidemic, as well as the higher costs associated with software implementation and personnel training, limit the collaborative software market. The high maintenance costs and the necessity for educated staff to efficiently operate the program raise the possibility of miscommunication and work damage, thus impeding market growth.

Category-Wise Acumens

How Does the Communication & Conferencing Tools Segment Contribute to the Dominance of the Market?

According to VMR analysis, the communication & conferencing tools segment is estimated to hold the largest market share during the forecast period. The rise in remote work arrangements has boosted the demand for communication and conferencing tools. Organizations want dependable platforms that enable flawless virtual meetings and real-time collaboration across geographically distributed teams, making these solutions critical for ensuring productivity and connectivity in a remote work environment.

Continuous advances in communication technologies, such as high-definition video conferencing, screen sharing, and integrated messaging tools, improve user experience and engagement. These advancements not only increase the quality of virtual interactions but also make it easier for teams to communicate efficiently, resulting in the widespread adoption of communication and conferencing tools across industries.

Furthermore, communication and conferencing tools are rapidly being integrated into other types of collaboration software, such as project management and document-sharing apps. This integration results in a unified platform that streamlines workflows, improves collaboration, and simplifies communication procedures, making these solutions essential for enterprises aiming to maximize their collaborative efforts.

What Factors Influence the Application for Internal Collaboration in the Market?

The internal collaboration segment is estimated to dominate the collaboration software market during the forecast period. Organizations are increasingly focusing on internal cooperation to improve team efficiency and production. Collaboration software includes tools that improve communication, project management, and real-time document sharing, all of which are required for teams to work together effectively. This emphasis on optimizing internal procedures and minimizing operational silos has resulted in a strong demand for internal collaboration solutions.

The transition to remote and hybrid work styles has increased the demand for effective internal collaboration solutions. As teams become more globally scattered, organizations need technologies that enable seamless communication and collaboration among employees. Internal collaboration software allows teams to stay connected, share information, and collaborate on projects, making it an essential tool in today's workplace.

Furthermore, internal collaboration solutions interact smoothly with current corporate systems, such as project management and customer relationship management software. This integration enables enterprises to capitalize on their existing technology investments while improving collaborative capabilities. The ability to combine many technologies into a single platform promotes a more productive atmosphere, reinforcing the internal collaboration segment's market dominance.

Country/Region-wise Acumens

How does North America Maintain its Dominance in the Collaboration Software Market?

According to VMR Analyst, North America is estimated to dominate the collaboration software market during the forecast period. North America, particularly the United States, has a high rate of technological adoption and a strong digital infrastructure, which fuels the collaboration software market. According to the United States Census Bureau, 91.9% of American households will own a computer or smartphone in 2021, with 85.2% owning a broadband internet connection. This ubiquitous access to technology lays a solid foundation for the use of collaborative tools. Also, the Information Technology and Innovation Foundation claims that the United States ranks third in the world in its digital economy and society index, indicating a high level of readiness for digital collaboration tools.

Furthermore, North America has a high concentration of knowledge-intensive businesses that rely significantly on collaborative tools. According to the Bureau of Labor Statistics, professional and business services employed 14.3% of the US workforce in 2020. These industries have been quick to adopt remote working strategies. According to an Owl Labs survey, 56% of US professionals were working remotely at least part of the time by 2021. This shift toward remote and hybrid work patterns is pushing up demand for sophisticated collaboration tools in the region.

What Drivers Lead to the Quick Expansion of the Collaboration Software in Asia Pacific?

The Asia Pacific region is estimated to exhibit the highest growth within the market during the forecast period. The Asia Pacific region is witnessing a rapid digital transition, which is accelerating the usage of collaborative software. According to the Asian Development Bank, Asia's digital economy is predicted to reach USD 1.16 Trillion by 2025, with a CAGR of 24.3% between 2020 and 2025. Also, internet access in the region is rapidly expanding. The International Telecommunication Union (ITU) forecasts that internet usage in Asia and the Pacific increased from 37.1% in 2015 to 54.9% in 2021. This digital growth creates an ideal environment for the adoption of collaboration software across a wide range of businesses.

Furthermore, the Asia Pacific region boasts a thriving startup ecosystem and a sizable SME sector, both of which are rapidly embracing collaborative tools. According to a KPMG and HSBC analysis, Asia Pacific has 6,472 IT firms valued at USD 1 Billion or more, with China and India leading the way. These companies, together with the region's SMEs, are driving demand for low-cost and efficient collaboration solutions. According to the Asia-Pacific Economic Cooperation (APEC), SMEs account for more than 97% of all firms in the APEC region, suggesting a massive market opportunity for collaboration software.

Competitive Landscape

The collaboration software market is extremely competitive, with multiple manufacturers providing a wide range of solutions to meet the different demands of companies. The market is characterized by ongoing innovation, with competitors always improving their product offerings to stay ahead of the competition.

Some of the prominent players operating in the collaboration software market include:

Microsoft Corporation

Google LLC

Cisco Systems, Inc.

Zoom Video Communications, Inc.

Slack Technologies, Inc.

Citrix Systems, Inc.

IBM Corporation

Oracle Corporation

AT&T, Inc.

BOX, Inc.

TeamViewer GmbH

LogMeIn, Inc.

SMART Technologies, Inc.

Latest Developments

In July 2023, Microsoft announced the release of Microsoft Viva, a new employee experience platform that connects with Microsoft 365 and Teams to deliver features for learning, well-being, knowledge sharing, and collaboration. This initiative attempts to boost employee engagement and productivity in the age of hybrid work.

In August 2023, Zoom Video Communications launched Zoom Notes, a collaborative workspace that can be used before, during, and after meetings. Zoom Notes, which is free of charge for all users, streamlines collaboration by allowing them to create and share information within Zoom Meetings, removing the need to switch between Zoom and external documents or tools during sessions.

Collaboration Software Market, By Category

• Software Type:
• Communication and Conferencing Tools
• Document Collaboration
• Project Management
• Workflow and Task Management
• Social Collaboration
• Knowledge Management
• Integration and APIs
• Deployment Model:
• Cloud-based
• On-Premises
• Application:
• Internal Collaboration
• External Collaboration
• Cross-Functional Collaboration
• Remote Work and Virtual Teams
• Region:
• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Collaboration Software Market, By Type of Software

• Communication and Conferencing Tools
• Document Collaboration
• Project Management
• Workflow and Task Management
• Social Collaboration
• Knowledge Management
• Integration and APIs

5. Collaboration Software Market, By Deployment Model

• Cloud-Based
• On-Premises

6. Collaboration Software Market, By Application

• Internal Collaboration
• External Collaboration
• Cross-Functional Collaboration
• Remote Work and Virtual Teams

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Microsoft Corporation
• Google LLC
• Cisco Systems Inc.
• Zoom Video Communications Inc.
• Slack Technologies Inc.
• Citrix Systems Inc.
• IBM Corporation
• Oracle Corporation
• AT&T Inc.
• BOX Inc.
• TeamViewer GmbH
• LogMeIn Inc.
• SMART Technologies Inc.

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References