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1733601

全球智慧酒店市場規模（按類型、應用、部署模式、地區和預測）

Global Smart Hospitality Market Size By Type (Business Hotels, Heritage and Boutique Hotels), By Application (Hotels, Cruise), By Component (Solution, Services), By Deployment Mode (Cloud-Based, On-premise), By Geographic Scope And Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

智慧酒店市場規模及預測

2024 年智慧飯店市場規模價值 272.8 億美元，預計到 2032 年將達到 1,816.4 億美元，在 2026-2032 年預測期內的複合年成長率為 29.50%。

智慧酒店是在酒店營運中使用先進技術來增強客人體驗、簡化營運並提高整體效率。這個概念融合了廣泛的技術突破，包括物聯網設備、人工智慧、行動應用程式和巨量資料分析。

它由各種應用程式組成，旨在透過使用技術來改善遊客體驗和業務效率。智慧客房控制系統讓住宿可以使用行動應用程式或語音命令控制照明、溫度和娛樂系統，有助於營造個人化和舒適的氛圍。

人工智慧 (AI)、機器學習和擴增實境(AR) 的進步有望改變智慧酒店業務。人工智慧聊天機器人和虛擬助理旨在全天候提供客戶服務，即時回答問題、安排預約等。旅遊應用程式中使用擴增實境可以讓客戶參與飯店設施和附近的景點，從而有可能改善整體體驗。

全球智慧酒店市場動態

影響全球智慧酒店市場的關鍵市場動態是：

關鍵市場促進因素

技術進步：物聯網 (IoT)、人工智慧 (AI) 和雲端運算等先進技術正在改變飯店業。這些技術提供跨裝置的無縫連接、自動化流程並透過個人化服務增強客戶體驗。

對增強賓客體驗的需求不斷增加：旅客越來越尋求旅行時獨特而難忘的體驗。智慧型手機入住、虛擬門房服務和非接觸式付款等智慧飯店解決方案滿足了這些需求並顯著提高了客戶滿意度。

注重永續性：隨著消費者環保意識的增強，飯店正在採用更永續的做法。智慧飯店解決方案可透過有效管理照明、暖氣和冷氣系統顯著減少能源使用。這不僅可以降低營運成本，而且還能吸引那些喜歡致力於永續性的住宿設施的環保意識的旅客。

主要挑戰

實施成本高：將智慧技術融入飯店業務需要大量的前期投資。先進的管理軟體、物聯網設備和基礎設施變更的成本可能過高，尤其是對於小型企業而言。許多酒店和度假村將難以獲得足夠的資金來支持這些技術，這可能會減緩整個行業的採用。

資料安全和隱私問題：隨著智慧技術變得越來越普遍，資料安全成為一個主要問題。酒店業從住宿那裡獲取了大量的個人資訊，這意味著資料外洩是可能的。確保遵守 GDPR 等資料保護要求至關重要，但通常很困難且成本高昂。網路安全是一個重大問題，因為資料外洩可能會損害飯店的聲譽並產生法律影響。

員工培訓和適應：隨著智慧技術的引入，員工需要接受有關如何使用新系統和工具的適當培訓。員工對變革的抵制可能是成功實施的重大障礙。如果員工不懂技術，可能會導致營運效率低落和客戶體驗不佳。

主要趨勢

物聯網設備整合：物聯網 (IoT) 透過實現設備和系統之間的無縫互動正在改變飯店業務。智慧酒店正在加速使用智慧恆溫器、照明控制和能源管理系統等物聯網設備，以提高客人舒適度和業務效率。

非接觸式服務和行動解決方案：對非接觸式服務的需求正在增加，尤其是在 COVID-19 疫情爆發之後。飯店正在推出行動應用程式，讓客人可以透過行動電話辦理入住、進入房間、預訂客房服務以及控制房間內的電子設備。這項變更不僅提高了客人的便利性，而且透過限制身體接觸也提高了安全性。

數據主導的個人化：數據分析在智慧酒店業中變得越來越普遍。飯店正在利用遊客互動和偏好數據來提供個人化服務，包括客製化房間設置、客製化推薦和有針對性的促銷。這種數據主導策略使飯店能夠根據個人偏好提供更有意義的體驗，提高客人的滿意度和忠誠度。

目錄

第1章 引言

  • 市場定義
  • 市場區隔
  • 調查時間表
  • 先決條件
  • 限制

第2章：已驗證的市場研究調查方法

  • 資料探勘
  • 數據三角測量
  • 自下而上的方法
  • 自上而下的方法
  • 調查流程
  • 業界專家的重要見解
  • 資料來源

第3章執行摘要

  • 市場概覽
  • 生態測繪
  • 絕對的商機
  • 市場吸引力
  • 未來市場機會
  • 全球市場區隔
  • 產品生命線

第4章 市場概述

  • 全球智慧酒店市場的成長
  • 驅動程式
  • 限制因素
  • 機會
  • 波特五力模型
  • 價值鏈分析
  • 定價分析
  • 宏觀經濟分析

第5章 智慧飯店市場類型

  • 概述
  • 商務旅館
  • 文化遺產及精品飯店
  • 度假村和水療中心
  • 其他

第6章 智慧飯店市場（按應用）

  • 概述
  • 飯店
  • 巡航
  • 豪華遊艇
  • 其他

第7章 智慧飯店市場（依部署模式）

  • 雲端基礎
  • 本地

第8章 智慧飯店市場（按地區）

  • 概述
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 法國
    • 義大利
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 其他亞太地區
  • 拉丁美洲
    • 巴西
    • 阿根廷
    • 其他拉丁美洲
  • 中東和非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • 南非
    • 其他中東和非洲地區

第9章 競爭態勢

  • 概述
  • 各公司市場排名
  • 主要進展
  • 公司地理分佈
  • 公司產業足跡
  • ACE矩陣

第10章 公司簡介

  • Schneider Electric
  • Siemens AG
  • IBM Corporation
  • Honeywell International
  • Winhotel Solutions
  • Cisco Systems
  • Oracle Corporation
  • Huawei Technologies
  • Johnson Controls
  • NEC Corporation

第 11 章 已驗證的市場情報

  • 關於已驗證的市場情報
  • 動態資料視覺化
簡介目錄
Product Code: 75141

Smart Hospitality Market Size and Forecast

Smart Hospitality Market size was valued at USD 27.28 Billion in 2024 and is projected to reach USD 181.64 Billion by 2032, growing at a CAGR of 29.50% from 2026 to 2032.

Smart hospitality is the use of sophisticated technologies in the hotel business to improve visitor experiences, streamline operations, and increase overall service efficiency. This notion incorporates a wide range of technology breakthroughs such as IoT devices, AI, mobile applications, and big data analytics.

It comprises a variety of applications designed to improve visitor experiences and operational efficiency via the use of technology. Smart room controls which allow guests to control lighting, temperature, and entertainment systems using mobile apps or voice commands help to create a personalized and comfortable atmosphere.

Advancements in artificial intelligence (AI), machine learning, and augmented reality (AR) are expected to transform the smart hospitality business. AI-powered chatbots and virtual assistants are intended to provide 24-hour customer service, answering questions and making bookings in real-time. The usage of augmented reality in tourism apps could allow customers to engage with hotel facilities and nearby attractions increasing their overall experience.

Global Smart Hospitality Market Dynamics

The key market dynamics that are shaping the global smart hospitality market include:

Key Market Drivers:

Technological Advancements: Advanced technologies such as the Internet of Things (IoT), artificial intelligence (AI), and cloud computing are transforming the hospitality industry. These technologies offer seamless connectivity between devices, automating processes and improving guest experiences through personalized services.

Rising Demand for Enhanced Guest Experiences: Modern travelers are increasingly looking for unique and memorable experiences during their visits. Smart hospitality solutions such as smartphone check-ins, virtual concierge services, and contactless payments address these desires, considerably increasing client satisfaction.

Focus on Sustainability: As consumers become more environmentally sensitive, hotels are adopting sustainable practices. Smart hospitality solutions can drastically cut energy use by efficiently managing lighting, heating, and cooling systems. This not only reduces operational expenses but also appeals to environmentally aware travelers who prefer accommodations that show a dedication to sustainability.

Key Challenges:

High Implementation Costs: Integrating smart technologies into hospitality operations necessitates a considerable initial investment. The expenses of advanced management software, IoT devices, and infrastructure changes might be too expensive, particularly for small businesses. Many hotels and resorts may struggle to appropriate finances for these technologies, thus slowing adoption throughout the industry.

Data Security and Privacy Concerns: As smart technologies grow more prevalent, data security becomes a significant concern. Hospitality organizations acquire massive amounts of personal information from guests which is prone to breaches. Ensuring compliance with data protection requirements such as GDPR is vital but often difficult and expensive. A data breach can harm a hotel's reputation and have legal implications, therefore cybersecurity is a primary issue.

Staff Training and Adaptation: As smart technologies are introduced, employees must be properly taught to use new systems and tools. Employees' resistance to change can be a substantial impediment to successful adoption. If employees are not well-versed in technology, it can lead to operational inefficiencies and poor guest experiences.

Key Trends:

Integration of IoT Devices: The Internet of Things (IoT) is transforming the hotel business by allowing for seamless interaction between devices and systems. Smart hotels are increasingly using IoT devices like smart thermostats, lighting controls, and energy management systems to improve guest comfort and operational efficiency.

Contactless Services and Mobile Solutions: Demand for contactless services has increased, particularly in the aftermath of the COVID-19 outbreak. Hotels are implementing mobile applications that enable customers to check in, access their rooms, order room service, and manage in-room electronics using their cell phones. This change not only improves guest convenience but also increases safety by limiting physical touch.

Data-Driven Personalization: Data analytics is becoming more popular in smart hospitality. Hotels are using data from visitor interactions and preferences to provide personalized services including customized room settings, tailored recommendations, and targeted promotions. This data-driven strategy improves guest satisfaction and loyalty by allowing hotels to provide more meaningful experiences tailored to individual tastes.

Global Smart Hospitality Market Regional Analysis

Here is a more detailed regional analysis of the global smart hospitality market:

North America:

The North American region dominates the smart hotel market owing to its superior technological infrastructure and high acceptance rate of new solutions in the hotel industry. This dominance is supported by the region's thriving tourism economy, rising customer demand for personalized experiences, and the hotel industry's emphasis on operational efficiency.

According to the U.S. Travel Association, domestic and international visitors spent USD 1.1 Trillion in the United States in 2019, directly supporting 9 million employment in the travel industry. Although the COVID-19 pandemic caused a substantial downturn, the business is recuperating, with domestic leisure travel spending exceeding pre-pandemic levels by 2022.

Another significant driving force is the need for energy efficiency in the hospitality industry. According to the US Energy Information Administration, lodging facilities account for roughly 4% of total commercial building energy consumption. The American Hotel & Lodging Association reports that smart energy management systems in hotels can reduce energy use by 20-30%. Furthermore, the growing popularity of mobile devices is driving demand for mobile-based hospitality services.

Asia Pacific:

The tourism industry's rapid expansion combined with increased acceptance of digital technology is the fastest-growing driver for the Asia Pacific smart hospitality market. Rising disposable incomes, government tourist initiatives, and a tech-savvy population embracing smart hotel concepts all contribute to this increased rise.

The tourism industry in Asia Pacific has expanded dramatically, thereby affecting the smart hospitality business. According to the World Tourism Organization (UNWTO), international tourist arrivals in Asia and the Pacific totaled 360 million in 2019, up 4% from the previous year.

The adoption of digital technologies in the hospitality industry is fast increasing. According to Austrade, 88% of Australian hotels have integrated smart technology, with 72% planning additional investments within the next three years. In Singapore, the Singapore Tourism Board's Tourism Innovation Challenge observed a 30% surge in hospitality technology businesses between 2018 and 2020. The South Korean Ministry of Science and ICT has announced intentions to invest $5.3 billion in artificial intelligence by 2022, with a sizable part going toward smart cities and hospitality.

Global Smart Hospitality Market: Segmentation Analysis

The Global Smart Hospitality Market is segmented based on Type, Application, Component, Deployment Mode, and Geography.

Smart Hospitality Market, By Type

  • Business Hotels
  • Heritage and Boutique Hotels
  • Resorts and Spas

Based on the Type, the Global Smart Hospitality Market is bifurcated into Business Hotels, Heritage and Boutique Hotels, Resorts and Spas. In the smart hospitality market, business hotels dominate due to their strong demand driven by the increasing number of business travelers and corporate events. Business hotels are increasingly adopting smart technologies such as keyless entry, mobile check-in, and integrated communication systems to enhance guest experiences and operational efficiency. This segment's growth is further supported by the need for seamless connectivity and advanced amenities that cater to the requirements of business professionals.

Smart Hospitality Market, By Application

  • Hotels
  • Cruise
  • Luxury Yachts

Based on the Application, the Global Smart Hospitality Market is bifurcated into Hotels, Cruise, and Luxury Yachts. In the smart hospitality market, the hotel segment is the dominant application primarily due to the increasing integration of technology in the hotel experience to enhance guest satisfaction and operational efficiency. Hotels are increasingly adopting smart technologies such as IoT devices, mobile check-ins, and smart room controls to provide personalized services and streamline operations. This demand is fueled by the rising expectations of tech-savvy travelers who seek convenience and seamless experiences during their stays.

Smart Hospitality Market, By Component

  • Solution
  • Services

Based on the Component, the Global Smart Hospitality Market is Solutions and Services. In the global smart hospitality market, solutions dominate the market share. This is primarily due to the increasing adoption of advanced technologies such as the Internet of Things (IoT), artificial intelligence (AI), and cloud computing which enhance guest experiences and operational efficiency. Solutions like property management systems, smart room technologies, and mobile applications are essential for automating various processes improving communication, and personalizing services for guests.

Smart Hospitality Market, By Deployment Mode

  • Cloud-Based
  • On-premise

Based on the Deployment Mode, the Global Smart Hospitality Market is bifurcated into Cloud-Based and On-Premise. In the smart hospitality market, cloud-based deployment is the dominant mode primarily due to its flexibility, scalability, and cost-effectiveness. Cloud-based solutions enable hotels and hospitality businesses to easily manage operations, customer data, and analytics from a centralized platform without the need for extensive on-site infrastructure. This deployment mode allows for seamless updates and integrations with other systems enhancing operational efficiency and guest experiences. Additionally, the rise in mobile technology and the increasing demand for real-time data access contribute to the preference for cloud solutions as they facilitate better communication and service delivery.

Smart Hospitality Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

Based on Geography, the Global Smart Hospitality Market is classified into North America, Europe, Asia Pacific, and the Rest of the World. In the smart hospitality market, North America holds the dominant position. This dominance can be attributed to the early adoption of advanced technologies, a strong focus on enhancing guest experiences, and substantial investments in smart infrastructure. The region's established hospitality industry characterized by major hotel chains and luxury resorts drives the demand for integrated solutions such as IoT, AI, and mobile applications to streamline operations and improve customer satisfaction.

Key Players

The "Global Smart Hospitality Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Schneider Electric, Siemens AG, IBM Corporation, Honeywell International, Winhotel Solutions, Cisco Systems, Oracle Corporation, Huawei Technologies, Johnson Controls, and NEC Corporation.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Global Smart Hospitality Market Key Developments

  • In August 2022, the Republic of Indonesia's Ministry of Education, Culture, Research, and Technology (MoECRT) and Oracle Indonesia confirmed their agreement on safety concerns. Over the next four years, this agreement will include the Oracle Academy curriculum and technical resources in MoECRT's Directorate General of Vocational Education (DGVE) activities. The collaboration aims to teach 2,000 educators and 50,000 students across Indonesia.
  • In November 2022, Infor and Rosen Hotels & Resorts announced a cooperation to create crucial back-of-house hospitality solutions. This collaboration encompasses the automation of critical company functions such as accounting, human resources, talent management, analytics, and workforce management.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL SMART HOSPITALITY MARKET

  • 1.1 Market Definition
  • 1.2 Market Segmentation
  • 1.3 Research Timelines
  • 1.4 Assumptions
  • 1.5 Limitations

2 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

  • 2.1 Data Mining
  • 2.2 Data Triangulation
  • 2.3 Bottom-Up Approach
  • 2.4 Top-Down Approach
  • 2.5 Research Flow
  • 2.6 Key Insights from Industry Experts
  • 2.7 Data Sources

3 EXECUTIVE SUMMARY

  • 3.1 Market Overview
  • 3.2 Ecology Mapping
  • 3.3 Absolute Market Opportunity
  • 3.4 Market Attractiveness
  • 3.5 Global Smart Hospitality Market Geographical Analysis (CAGR %)
  • 3.6 Global Smart Hospitality Market, By Type (USD Million)
  • 3.7 Global Smart Hospitality Market, By Application (USD Million)
  • 3.8 Future Market Opportunities
  • 3.9 Global Market Split
  • 3.10 Product Life Line

4 GLOBAL SMART HOSPITALITY MARKET OUTLOOK

  • 4.1 Global Smart Hospitality Evolution
  • 4.2 Drivers
    • 4.2.1 Driver1
    • 4.2.2 Driver 2
  • 4.3 Restraints
    • 4.3.1 Restraint1
    • 4.3.2 Restraint 2
  • 4.4 Opportunities
    • 4.4.1 Opportunity1
    • 4.4.2 Opportunity 2
  • 4.5 Porters Five Force Model
  • 4.6 Value Chain Analysis
  • 4.7 Pricing Analysis
  • 4.8 Macroeconomic Analysis

5 GLOBAL SMART HOSPITALITY MARKET, BY TYPE

  • 5.1 Overview
  • 5.2 Business Hotels
  • 5.3 Heritage and Boutique Hotels
  • 5.4 Resorts and Spas
  • 5.5 Others

6 GLOBAL SMART HOSPITALITY MARKET, BY APPLICATION

  • 6.1 Overview
  • 6.2 Hotels
  • 6.3 Cruise
  • 6.4 Luxury Yachts
  • 6.5 Others

7 Smart Hospitality Market, By Deployment Mode

  • 7.1 Cloud-Based
  • 7.2 On-premise

8 GLOBAL SMART HOSPITALITY MARKET, BY GEOGRAPHY

  • 8.1 Overview
  • 8.2 North America
    • 8.2.1 U.S.
    • 8.2.2 Canada
    • 8.2.3 Mexico
  • 8.3 Europe
    • 8.3.1 Germany
    • 8.3.2 U.K.
    • 8.3.3 France
    • 8.3.4 Italy
    • 8.3.5 Spain
    • 8.3.6 Rest of Europe
  • 8.4 Asia Pacific
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 India
    • 8.4.4 Rest of Asia Pacific
  • 8.5 Latin America
    • 8.5.1 Brazil
    • 8.5.2 Argentina
    • 8.5.3 Rest of Latin America
  • 8.6 Middle-East and Africa
    • 8.6.1 UAE
    • 8.6.2 Saudi Arabia
    • 8.6.3 South Africa
    • 8.6.4 Rest of Middle-East and Africa

9 GLOBAL SMART HOSPITALITY MARKET COMPETITIVE LANDSCAPE

  • 9.1 Overview
  • 9.2 Company Market Ranking
  • 9.3 Key Developments
  • 9.4 Company Regional Footprint
  • 9.5 Company Industry Footprint
  • 9.6 ACE Matrix

10 COMPANY PROFILES

  • 10.1 Schneider Electric
    • 10.1.1 Company Overview
    • 10.1.2 Company Insights
    • 10.1.3 Product Benchmarking
    • 10.1.4 Key Developments
    • 10.1.5 Winning Imperatives
    • 10.1.6 Current Focus & Strategies
    • 10.1.7 Threat from Competition
    • 10.1.8 SWOT Analysis
  • 10.2 Siemens AG
    • 10.2.1 Company Overview
    • 10.2.2 Company Insights
    • 10.2.3 Product Benchmarking
    • 10.2.4 Key Developments
    • 10.2.5 Winning Imperatives
    • 10.2.6 Current Focus & Strategies
    • 10.2.7 Threat from Competition
    • 10.2.8 SWOT Analysis
  • 10.3 IBM Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Company Insights
    • 10.3.3 Product Benchmarking
    • 10.3.4 Key Developments
    • 10.3.5 Winning Imperatives
    • 10.3.6 Current Focus & Strategies
    • 10.3.7 Threat from Competition
    • 10.3.8 SWOT Analysis
  • 10.4 Honeywell International
    • 10.4.1 Company Overview
    • 10.4.2 Company Insights
    • 10.4.3 Product Benchmarking
    • 10.4.4 Key Developments
    • 10.4.5 Winning Imperatives
    • 10.4.6 Current Focus & Strategies
    • 10.4.7 Threat from Competition
    • 10.4.8 SWOT Analysis
  • 10.5 Winhotel Solutions
    • 10.5.1 Company Overview
    • 10.5.2 Company Insights
    • 10.5.3 Product Benchmarking
    • 10.5.4 Key Developments
    • 10.5.5 Winning Imperatives
    • 10.5.6 Current Focus & Strategies
    • 10.5.7 Threat from Competition
    • 10.5.8 SWOT Analysis
  • 10.6 Cisco Systems
    • 10.6.1 Company Overview
    • 10.6.2 Company Insights
    • 10.6.3 Product Benchmarking
    • 10.6.4 Key Developments
    • 10.6.5 Winning Imperatives
    • 10.6.6 Current Focus & Strategies
    • 10.6.7 Threat from Competition
    • 10.6.8 SWOT Analysis
  • 10.7 Oracle Corporation
    • 10.7.1 Company Overview
    • 10.7.2 Company Insights
    • 10.7.3 Product Benchmarking
    • 10.7.4 Key Developments
    • 10.7.5 Winning Imperatives
    • 10.7.6 Current Focus & Strategies
    • 10.7.7 Threat from Competition
    • 10.7.8 SWOT Analysis
  • 10.8 Huawei Technologies
    • 10.8.1 Company Overview
    • 10.8.2 Company Insights
    • 10.8.3 Product Benchmarking
    • 10.8.4 Key Developments
    • 10.8.5 Winning Imperatives
    • 10.8.6 Current Focus & Strategies
    • 10.8.7 Threat from Competition
    • 10.8.8 SWOT Analysis
  • 10.9 Johnson Controls
    • 10.9.1 Company Overview
    • 10.9.2 Company Insights
    • 10.9.3 Product Benchmarking
    • 10.9.4 Key Developments
    • 10.9.5 Winning Imperatives
    • 10.9.6 Current Focus & Strategies
    • 10.9.7 Threat from Competition
    • 10.9.8 SWOT Analysis
  • 10.10 NEC Corporation
    • 10.10.1 Company Overview
    • 10.10.2 Company Insights
    • 10.10.3 Product Benchmarking
    • 10.10.4 Key Developments
    • 10.10.5 Winning Imperatives
    • 10.10.6 Current Focus & Strategies
    • 10.10.7 Threat from Competition
    • 10.10.8 SWOT Analysis

11. VERIFIED MARKET INTELLIGENCE

  • 11.1 About Verified Market Intelligence
  • 11.2 Dynamic Data Visualization