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全球醫療保健市場中的勞動力管理 (WFM) 軟體（按部署、類型、區域範圍和預測）

Global Workforce Management (WFM) Software In Healthcare Market By Deployment (On Premise, Cloud Based), By Type (Software, Services), By Geographic Scope And Forecast

出版日期: 2025年05月13日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

醫療保健勞動力管理（WFM）軟體市場規模與預測

2024 年醫療保健勞動力管理 (WFM) 軟體市場規模價值 19 億美元，預計到 2032 年將達到 51.2 億美元，在 2026-2032 年預測期內的複合年成長率為 13.2%。

醫療保健勞動力管理 (WFM) 軟體是一系列解決方案，旨在最佳化員工調度、簡化管理業務並提高醫療保健組織的業務效率。

這些軟體解決方案通常包括輪班計劃、考勤管理、勞動力預測和合規管理等功能，使醫療保健組織能夠有效地管理其勞動力，同時保持充足的人員配備和法規遵從性。隨著對醫療保健服務的需求不斷增加，醫療保健組織需要使用 WFM 軟體來改善患者照護、降低成本並提高員工幸福感。

隨著人工智慧和預測分析等技術的進步進一步擴展了這些系統的功能並實現了更精確的業務管理，WFM 軟體在醫療保健領域的未來看起來很樂觀。

醫療保健領域勞動力管理 (WFM) 軟體的全球市場動態

影響全球醫療保健勞動力管理 (WFM) 軟體市場的關鍵市場動態是：

關鍵市場促進因素

醫療保健服務需求不斷增加：醫療保健服務需求不斷增加：全球人口的成長加上許多國家人口老化導致醫療保健服務需求不斷增加。這種不斷成長的需求給醫療機構帶來了壓力，要求其簡化人力資源管理系統，以有效滿足患者的需求。

監管合規要求：醫療保健行業受到嚴格監管，並有嚴格的合規要求，包括員工排班、勞動法規和患者照護標準。 WFM 軟體透過自動執行時間監控、調度和維持適當的人員配備比例等活動，幫助醫療保健公司遵守這些要求，從而降低因違規受到處罰和法律問題的風險。

專注於降低成本和提高業務效率：醫療保健組織在提供優質患者照護的同時，繼續面臨降低成本的壓力。 WFM 軟體可讓您最佳化人員配置、減少加班成本並簡化管理業務，從而顯著節省成本並提高業務效率。

向基於價值的護理和以患者為中心的模式轉變：隨著向基於價值的護理和以患者為中心的模式轉變，醫療保健提供者越來越注重改善患者的治療效果和滿意度。有效的勞動力管理對於實現這些目標至關重要。因為擁有合適的人才意味著您可以在患者需要時提供優質的護理，從而使患者更快樂、更忠誠。

主要問題

與現有系統整合：許多醫療保健公司都有現有的人力資源、薪資和排班系統。由於相容性挑戰、資料遷移複雜性和互通性問題，將 WFM 軟體與這些現有系統整合可能會很困難。無縫整合對於確保整個醫療保健組織的順利運作和數據準確性至關重要。

遵守監管要求：醫療保健是一個受到嚴格監管的行業，對勞動法、醫療法規和 HIPAA 等病患隱私法有嚴格的遵守要求。 WFM 軟體應遵循這些準則，並確保在勞動力調度、時間追蹤和資料安全等領域的合規性。不遵守這些規定可能會導致法律後果和聲譽損害。

抵制變革和員工引入新的 WFM 軟體的引入經常會遇到習慣於傳統手動流程和舊系統的員工的抵制。抵制變革可能會阻礙 WFM 軟體的採用，並導致其功能未被充分利用或濫用。克服阻力並成功實施 WFM 需要適當的培訓、溝通和變革管理技術。

醫療保健勞動力管理的複雜性：處理如此多樣化的勞動力帶來了許多挑戰，包括為各個部門和班次提供合適的人才、處理多項認證和資格、以及適應最後一刻的日程安排變化。為了有效應對這些挑戰，WFM 軟體需要具有適應性和可自訂性。

主要趨勢

轉向雲端基礎的解決方案：醫療保健產業擴大轉向雲端基礎的WFM 解決方案。雲端基礎的軟體具有可擴展性、靈活性和可訪問性，允許醫療保健公司從任何具有網際網路連接的設備存取勞動力管理功能。這種趨勢使得與現有系統的整合更加容易，降低了前期基礎設施成本，並提供即時數據存取以便更好地做出決策。

宣佈人工智慧和預測分析醫療保健公司擴大使用 WFM 軟體中的人工智慧 (AI) 和預測分析功能來最佳化人員配備水平、預測患者需求並提高業務效率。人工智慧演算法可以查看歷史數據、員工偏好、患者流動模式和外部因素，以做出準確的預測、自動執行調度業務並在出現潛在的人員短缺或過剩之前檢測到它們。

強調員工敬業度和工作與生活的平衡：員工敬業度和工作與生活的平衡正成為醫療保健領域勞動力管理中越來越重要的面向。 WFM 軟體已發展到包括自助服務入口網站、行動應用程式和靈活的排程選項，讓員工可以輕鬆管理日曆、更改工作時間和申請休假。這些屬性有助於提高醫療保健企業員工的幸福感、減少倦怠感和提高員工的留任率。

與遠端醫療和遠距工作的整合：隨著遠端保健和遠距工作在醫療保健領域變得越來越普遍，對支援虛擬護理交付模式和遠距勞動力管理的 WFM 軟體的需求也在增加。 WFM 系統包括電話會議工具、虛擬協作平台和遠端監控功能等功能，以促進分散的醫療團隊之間的溝通和協調。這一趨勢將使醫療保健組織能夠最大限度地利用其人才資源，改善患者獲得醫療服務的機會，並適應混合和遠距工作等不斷變化的工作環境。

These software solutions typically include features like shift planning, time and attendance tracking, labor forecasting, and compliance management, allowing healthcare organizations to effectively manage their workforce while maintaining adequate staffing levels and regulatory compliance. With rising demand for healthcare services, healthcare providers must use WFM software to improve patient care, cut costs, and increase employee happiness.

Looking forward, the future scope of WFM software in healthcare is optimistic, as improvements in technology, such as artificial intelligence and predictive analytics, will further expand the capabilities of these systems, allowing more precise

Global Workforce Management (WFM) Software In Healthcare Market Dynamics

The key market dynamics that are shaping the global workforce management (WFM) software in healthcare market include:

Key Market Drivers:

Increasing Demand for Healthcare Services: The growing global population, combined with aging demographics in many nations, is driving up demand for healthcare services. This increase in demand puts pressure on healthcare facilities to streamline their personnel management systems in order to satisfy patient needs efficiently.

Regulatory Compliance Requirements: The healthcare industry is highly regulated, with strict compliance requirements for staff scheduling, labor regulations, and patient care standards. WFM software assists healthcare firms in adhering to these requirements by automating activities such as time monitoring, scheduling, and maintaining suitable staffing ratios, lowering the risk of noncompliance penalties and legal concerns.

Focus on Cost Reduction and Operational Efficiency: Healthcare firms face ongoing pressure to save costs while providing high-quality patient care. WFM software allows businesses to optimize workforce numbers, reduce overtime charges, and streamline administrative duties, resulting in considerable cost savings and increased operational efficiency.

Shift to Value-Based Care and Patient-Centric Models: With the shift to value-based care and patient-centric models, healthcare providers are putting more emphasis on improving patient outcomes and satisfaction. Effective workforce management is critical in attaining these objectives because it ensures that the right people with the right abilities are available to provide quality care to patients when they need it, hence increasing patient happiness and loyalty.

Key Challenges:

Integration with Existing Systems: Many healthcare firms have existing HR, payroll, and scheduling systems. Integrating WFM software with these historical systems can be difficult due to compatibility challenges, data migration complications, and interoperability concerns. Seamless integration is critical for ensuring smooth operations and data accuracy throughout the firm.

Compliance with Regulatory Requirements: Healthcare is a highly regulated sector, with stringent compliance requirements for labor laws, healthcare regulations, and patient privacy laws like HIPAA. WFM software must follow these guidelines and assure compliance in areas such as personnel scheduling, time tracking, and data security. Failure to comply with these regulations can lead to legal consequences and reputational harm.

esistance to Change and Staff Adoption: Implementing new WFM software frequently encounters resistance from employees who are used to traditional manual methods or older systems. Resistance to change might impede the adoption of WFM software, resulting in underutilization or misuse of its features. Proper training, communication, and change management methods are necessary to overcome resistance and ensure the successful implementation of WFM.

Complexity of Healthcare Workforce Management: The healthcare workforce is broad and complicated, with multiple positions, specialties, and skill levels. handling this heterogeneous workforce presents several issues, including providing appropriate personnel across departments and shifts, handling multiple certificates and credentials, and accommodating last-minute scheduling changes. To effectively address these challenges, WFM software must be both adaptable and customizable.

Key Trends:

Shift Towards Cloud-Based Solutions: In the healthcare industry, there is a rising preference for cloud-based WFM solutions. Cloud-based software is scalable, flexible, and accessible, allowing healthcare firms to access workforce management capabilities from any device with an internet connection. This trend facilitates integration with existing systems, lowers upfront infrastructure costs, and allows real-time access to data for better decision-making.

Adoption of Artificial Intelligence and Predictive Analytics: Healthcare firms are increasingly using WFM software's artificial intelligence (AI) and predictive analytics capabilities to optimize staffing levels, forecast patient demand, and increase operational efficiency. AI-powered algorithms can examine historical data, staff preferences, patient flow patterns, and external factors to provide accurate projections, automate scheduling operations, and detect potential staffing gaps or surpluses in advance.

Focus on Employee Engagement and Work-Life Balance: Employee engagement and work-life balance are becoming increasingly essential factors in workforce management in healthcare. WFM software is growing to include self-service portals, mobile apps, and flexible scheduling options, allowing employees to easily manage their calendars, switch hours, and request leave. These attributes contribute to increasing employee happiness, less burnout, and higher retention rates in healthcare businesses.

Integration with Telehealth and Remote Work: As telehealth and remote work become more prevalent in healthcare, there is an increasing demand for WFM software to enable virtual care delivery models and remote workforce management. WFM systems include features like teleconferencing tools, virtual collaboration platforms, and remote monitoring capabilities to promote communication and coordination among scattered healthcare teams. This trend enables healthcare firms to maximize staffing resources, increase patient access to care, and adapt to changing work environments, such as hybrid or remote work arrangements.

Global Workforce Management (WFM) Software In Healthcare Market Regional Analysis

Here is a more detailed regional analysis of the global workforce management (WFM) software in healthcare market:

North America:

North America emerges as the leading force in the workforce management (WFM) software sector of the healthcare business. This supremacy is based on a number of key factors that distinguish the region.

North American healthcare providers have adopted WFM software as a key component of their organizational plans, thanks to a mix of strong technology infrastructure, a mature healthcare ecosystem, and a tireless quest of operational efficiency. This software allows them to maximize labor resources, streamline processes, and comply with tight regulatory requirements.

Furthermore, North America's proactive approach to incorporating cutting-edge technologies and its steadfast dedication to improving patient care further strengthen its leading position in the worldwide WFM software market within the healthcare domain.

Asia Pacific:

The Asia Pacific area emerges as the fastest-growing sector in the healthcare workforce management (WFM) software industry. This dynamic growth trajectory is supported by a number of regionally specific characteristics.

Healthcare demand in Asia Pacific is on the rise due to rising economies, increased urbanization, and an increasingly affluent middle class. Furthermore, governments around the area are actively investing in healthcare infrastructure and technology, accelerating the adoption of WFM software solutions.

Furthermore, the region's broad healthcare landscape, which ranges from highly developed markets like Japan and Australia to rising nations like India and China, provides a large canvas for WFM software companies to extend their presence.

This rise is further fueled by rising awareness among healthcare professionals about the benefits of WFM software in Increasing operational efficiency, optimizing resource allocation, and increasing patient outcomes. As a result, the Asia Pacific region is well-positioned to drive the worldwide expansion of the WFM software market in the healthcare industry.

Global Workforce Management (WFM) Software In Healthcare Market:

Segmentation Analysis

The Global Workforce Management (WFM) Software In Healthcare Market is segmented on the basis of By Deployment, By Type and Geography.

Workforce Management (WFM) Software In Healthcare Market Segmentation Analysis

Based on Deployment

the Global Workforce Management (WFM) Software in Healthcare Market is segmented into On-Premise and Cloud Based. The Cloud-Based sector dominates due to its scalability, flexibility, and cost-effectiveness, allowing healthcare businesses to use WFM solutions remotely and manage their staff more efficiently. Meanwhile, the On-Premise market is expanding the quickest, driven by sustained demand from healthcare facilities with unique data security or regulatory compliance needs that necessitate local data storage and management.

Workforce Management (WFM) Software In Healthcare Market, By Type

Software
Services

Based on the Type, the Global Workforce Management (WFM) Software in Healthcare Market is segmented into Software, Services. The software market leads, thanks to the growing use of digital solutions for staff scheduling, time tracking, and compliance monitoring. Meanwhile, the Services segment is expanding the fastest, driven by increased demand for implementation, training, consulting, and support services to improve healthcare providers' use and efficacy of WFM software.

Key Players

The "Global Workforce Management (WFM) Software In Healthcare Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are IBM Corporation, Infor, Inc, Oracle Corporation, Kronos Inc, SAP AG, McKesson Corporation, Automatic Data Processing Inc, NICE Systems, Active Operations Management International, and General Electric.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Global Workforce Management (WFM) Software In Healthcare Market: Recent Developments
In April 2024, Zebra Technologies Corporation (NASDAQ: ZBRA), a global digital solution provided that helps businesses intelligently link data, assets, and people, said today that it has been named a Leader by Nucleus Research . Workforce Management (WFM) Technology Value Matrix. This is Zebra's sixth consecutive year in the Leader's quadrant, demonstrating the company's dedication to assisting clients in driving efficient retail operations and front-line interaction in order to provide a modern shop experience.
In February 2024, QGenda, a major provider of healthcare workforce management solutions, was ranked first for Nurse and Staff Scheduling in the 2024 Best in KLAS: Software & Services survey. This is the third year in a row that QGenda has led the nurse category, highlighting the company's efforts to guarantee healthcare clients properly deploy their care teams, maximizing resources and enhancing retention.
In January 2023, Accenture (NYSE: ACN) and UKG, a leading provider of HR, payroll, and workforce management solutions for all people, are partnered to assist Ardent Health Services improve workforce visibility and agility across its network of 30 hospitals and 200 places of care. From timekeeping to scheduling, Ardent is modernizing workforce operations to provide frontline professionals with more flexible scheduling solutions that support work-life balance, while maintaining committed to providing high-quality healthcare services. Accenture collaborated with Ardent to use UKG Dimensions, an AI-powered workforce management solution, to better manage scheduling, payroll, and attendance across its healthcare locations.

1 INTRODUCTION OF GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET

1.1 Overview of the Market
1.2 Scope of Report
1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET OUTLOOK

4.1 Overview
4.2 Market Dynamics
- 4.2.1 Drivers
- 4.2.2 Restraints
- 4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis

5 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY DEPLOYMENT

5.1 Overview
5.2 On Premise
5.3 Cloud Based

6 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY TYPE

6.1 Overview
6.2 Software
6.3 Services

7 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY GEOGRAPHY

7.1 Overview
7.2 North America
- 7.2.1 U.S.
- 7.2.2 Canada
- 7.2.3 Mexico
7.3 Europe
- 7.3.1 Germany
- 7.3.2 U.K.
- 7.3.3 France
- 7.3.4 Rest of Europe
7.4 Asia Pacific
- 7.4.1 China
- 7.4.2 Japan
- 7.4.3 India
- 7.4.4 Rest of Asia Pacific
7.5 Rest of the World
- 7.5.1 Latin America
- 7.5.2 Middle East and Africa

8 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET COMPETITIVE LANDSCAPE

8.1 Overview
8.2 Company Market Ranking
8.3 Key Development Strategies

9 COMPANY PROFILES

9.1 IBM Corporation
- 9.1.1 Overview
- 9.1.2 Financial Performance
- 9.1.3 Product Outlook
- 9.1.4 Key Developments
9.2 Infor, Inc
- 9.2.1 Overview
- 9.2.2 Financial Performance
- 9.2.3 Product Outlook
- 9.2.4 Key Developments
9.3 Oracle Corporation
- 9.3.1 Overview
- 9.3.2 Financial Performance
- 9.3.3 Product Outlook
- 9.3.4 Key Developments
9.4 Kronos Inc
- 9.4.1 Overview
- 9.4.2 Financial Performance
- 9.4.3 Product Outlook
- 9.4.4 Key Developments
9.5 SAP AG
- 9.5.1 Overview
- 9.5.2 Financial Performance
- 9.5.3 Product Outlook
- 9.5.4 Key Developments
9.6 McKasson Corporation
- 9.6.1 Overview
- 9.6.2 Financial Performance
- 9.6.3 Product Outlook
- 9.6.4 Key Developments
9.7 NICE Systems
- 9.7.1 Overview
- 9.7.2 Financial Performance
- 9.7.3 Product Outlook
- 9.7.4 Key Developments
9.8 Automatic Data Processing
- 9.8.1 Overview
- 9.8.2 Financial Performance
- 9.8.3 Product Outlook
- 9.8.4 Key Developments
9.9 Active Operations Management International
- 9.9.1 Overview
- 9.9.2 Financial Performance
- 9.9.3 Product Outlook
- 9.9.4 Key Developments
9.10 General Electric
- 9.10.1 Overview
- 9.10.2 Financial Performance
- 9.10.3 Product Outlook
- 9.10.4 Key Developments