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1618415

全球案例管理市場規模：按組件、按交付方式、按最終用戶、按應用、按行業、按地區、範圍和預測

Global Case Management Market Size By Component, By Delivery Mode, By End User, By Application, By Vertical, By Geographic Scope And Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

個案管理市場規模與預測

2024 年，個案管理市場規模為 75.3167 億美元，預計到 2031 年將達到 163.8115 億美元，預計 2024-2031 年複合年增長率為 10.2%。醫療保健行業由於其行業增長和採用案例管理原則來及時簡化患者投訴、詢問或問題，從而顯著推動了案例管理的需求，從而推動了整個市場的發展。全球病例管理市場研究報告提供了整個預測期內收入方面的市場發展前景。全球案例管理市場報告提供了對市場的整體評估。該報告包括對各個細分市場以及在市場中發揮重要作用的趨勢和因素的分析。

個案管理的全球市場定義

案例管理（也稱為高階案例管理、動態案例管理和自適應案例管理）是對與案例相關的所有相關數據、機會和工作的管理，以案例本身為核心、工作流程、組織與合作夥伴關係、分析、程序、活動/內容歷史和其他資訊相關的案例的各個方面。案例管理是指必須管理和優化案例（通常與個人相關）的各個領域。個案管理始終是團隊的努力。

專注於流程數位化和最佳化、從不同來源和案例處理的多個階段獲取的資訊、跨不同可能實例執行的操作以及知識工作者的關鍵作用這是一種開發方法，重點關注個案管理的確切意義因個案所在的領域而異，例如資訊管理、醫療保健、法律服務或保險。企業經常面臨越來越多的計劃外、臨時和動態事件，這些事件被歸類為案例，例如客戶升級、流程排除、詐欺、錯誤存款以及拒絕清晰的健康保險索賠。

這些是非結構化案例，業務流程管理 (BPM) 通常無法且受限於處理這些案例。從長遠來看，組織內出現此類事件可能會影響生產力、限制獲利能力，並導致長期的法律責任。因此，世界各地的組織正在實施案例管理解決方案並設計半結構化的動態流程來處理與案例相關的信息、通信和文檔，同時遵守監管標準。

全球個案管理市場概述

近年來，由於技術創新的增加以及與醫療設施整體擴張相關的公共和私人投資的增加，醫療領域不斷擴大。這些趨勢，加上患者群體的老化、慢性病的增加以及抗藥性細菌的增加，給全球醫療保健系統帶來了沉重的負擔。醫療保健需要很多東西，從預約、檢查、治療到保險索賠以及與這些階段相關的問題，包括日程安排、文書工作、計費以及其他計劃內和計劃外的活動。

醫療保健提供者正在利用技術來簡化這些流程並提高其效率。例如，註冊和管理患者資訊、處理處方、追蹤診斷以及在整個患者生命週期中觀察流程，以便與臨床環境中的患者建立聯繫。隨著人工智慧和自動化在該領域的採用，對自動化案例管理工具的需求預計將進一步增加。個案管理傳統上圍繞著以客戶為導向的問題解決。銀行業案件管理的實施變得更加順暢和快速。事件管理、調查管理、詐欺偵測和反洗錢等個案管理功能正在幫助銀行業改善工作流程，同時最大限度地減少詐欺和其他損失。銀行現在在更複雜的決策程序中使用個案管理技術。

個案管理市場的成長在很大程度上受到旅遊、政府、教育、媒體和娛樂、能源和公用事業等各行業組織對個案管理解決方案認知度較低的限制。儘管這個概念並不新鮮，但案件管理的自動化和數位化近年來不斷擴大，並已成為一個利基市場。組織在採用產品自動化數位解決方案方面進展緩慢。這阻礙了高級市場的採用。雖然北美和歐洲是案例管理工具廣泛使用的強勢地區，但亞太地區的產業成長速度也更快，為市場成長提供了更大的機會。印度、中國、泰國和韓國等亞太地區經濟體在IT、製造業、BFSI、教育、電信和零售等領域的成長速度較快。

市場吸引力

透過提供市場吸引力的形象，提供有關領先全球案例管理市場的地區的資訊。我們涵蓋了推動特定地區產業成長的主要影響因素。

波特的五力

波特的五力是一個用來瞭解每個產業的競爭對手行為和策略定位的框架。波特五力模型可用於評估全球競爭格局、衡量特定產業的吸引力以及評估投資潛力。

目錄

第 1 章全球個案管理市場：簡介

  • 市場概覽
  • 調查範圍
  • 先決條件

第 2 章執行摘要

第三章驗證市場研究研究方法

  • 資料探勘
  • 驗證
  • 初步面試
  • 資料來源列表

第 4 章案例管理的全球市場展望

  • 摘要
  • 市場動態
    • 促進因素
    • 阻礙因素
    • 機會
  • 波特的五力模型
  • 價值鏈分析

第 5 章全球個案管理市場：按組成部分

  • 摘要
  • 軟體
  • 服務

第 6 章全球案例管理市場：依交付格式劃分

  • 摘要
  • 基於雲端
  • 本地

第 7 章全球個案管理市場：依最終使用者劃分

  • 摘要
  • 大型公司
  • 中小企業

第 8 章全球個案管理市場：按行業

  • 摘要
  • 醫療保健
  • 政府機構
  • 銀行、金融服務、保險
  • 資訊科技與電信
  • 非營利組織

第 9 章全球個案管理市場：按應用劃分

  • 摘要
  • 服務請求
  • 事件管理
  • 調查管理
  • 詐欺偵測與反洗錢
  • 法律工作流程管理

第 10 章全球個案管理市場：按地區

  • 摘要
  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 法國
    • 歐洲其他地區
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 其他亞太地區
  • 拉丁美洲
    • 巴西
    • 阿根廷
    • 其他拉丁美洲地區
  • 中東/非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非
    • 其他中東和非洲地區

第 11 章全球個案管理市場：競爭格局

  • 摘要
  • 各公司的市場排名
  • 主要發展策略
  • 公司的產業足跡
  • 區域足跡
  • 艾斯馬蒂斯

第十二章公司簡介

  • Appian
  • Ains
  • Dell Technologies
  • SS&C Technologies, INC
  • IBM
  • Kofax
  • Harris Corporation
  • Tyler Technologies
  • Newgen Software
  • Pegasystems
  • Pulpstream

第13章附錄

  • 相關報告
簡介目錄
Product Code: 8925

Case Management Market Size And Forecast

Case Management Market size was valued at USD 7531.67 Million in 2024 and is projected to reach USD 16381.15 Million by 2031, growing at a CAGR of 10.2 % during the forecast period 2024-2031. The healthcare sector has been prominently driving the demand for the case management driving its overall market spontaneously on account of its sectorial growth and adoption of case management principles to streamline the patient complaints, queries, or issues in a timely manner. The Global Case Management Market study provides an outlook on the development of the market in terms of revenue throughout the prognosis period. The Global Case Management Market report provides a holistic evaluation of the market. The report comprises various segments as well as an analysis of the trends and factors that are playing a substantial role in the market.

Global Case Management Market Definition

Case management (also known as advanced, dynamic, or adaptive case management) is the management of all relevant data, occasions, and work related to a case, with the case itself at the core and workflows, partnership, analytics, procedures, activity/content history, and other information-related case aspects organised around it. Case management refers to a variety of domains in which cases, which are often associated with an individual, must be managed and optimised. Case management is always a team effort.

It is a developing approach that focuses on the digitalization and optimization of processes, information that is taken from different sources and across multiple phases of case handling, actions taken across various probable instances, and a vital role for knowledge workers. The precise meaning of case management varies depending on the context, for instance, information management, healthcare, legal work, insurance, or any other subject wherein cases occupy centre stage. Businesses are continually confronted with an increasing number of unplanned and ad hoc, dynamic events that are classified as cases, such as customer escalations, process exclusions, frauds, erroneously credited payments, and refusal of legible health claims.

These are unstructured cases, and business process management (BPM) are generally incompetent and constrained in dealing with them. In the long run, the presence of these incidents in the organisation has the potential to impact productivity, limit profitability, and cause liability in longer run. As a result, organizations worldwide are implementing case management solutions to collaborate and respond to real-time opportunities as well as unexpected situations, all while abiding to regulatory standards by handling case-related information, communications, and documents, through the design of semi-structured and dynamic processes.

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Global Case Management Market Overview

In recent years, the rising technological innovations, increased public and private investment with an overall expansion of the medical facilities have expanded the medical sector. Along with these trends, rising ageing patient populations, increasing prevalence of the chronic diseases and drug resistant bacteria have put a greater strain on the healthcare systems globally. A case in the healthcare setting may involve a number of things, scheduling, paperwork, billing, and other planned and unplanned activities, from the appointment, to the check-up to treatment to insurance claims, to the any pertaining issues relating to these stages.

Healthcare providers are utilizing technology to simplify these processes and make them more efficient. They utilize the technology to improve a wide range functions such as registering and maintaining patient information, handling prescriptions, tracing diagnoses, and observing the overall patient lifecycle process of correlating with patients in clinical settings. Already, the demand for the automated case management tools is expected to be further driven by the adoption of the AI and automation in the sector. As case management has traditionally revolved around resolving customer-oriented issues. Its adoption the banking industry has been smoother and faster. The case management functions such as Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering has provided the banking industry to improve their workflow while minimising frauds and other losses. Case management technologies are now used by banks in more complicated decision-making procedures.

The growth of the case management market is largely limited by the limited awareness regarding the case management solutions among the organizations from a variety of sectors such as travel, government, education, media and entertainment, energy, and utilities, among others. The concept though is not new, the automations and digitalization of the case management has grown in recent years, making it a niche market. A wide range of organizations are is slowing progressing in adopting digital solutions for automating their products. It has hindered the progressive adoption of the market. Though the North America and Europe are a strong regions where the case management tools are largely used, the industries in the Asia Pacific region are also growing at a faster rate, providing a greater opportunity for the growth of the market. Economies of the Asia Pacific, such as India, China, Thailand, and Korea are growing at a speedier rate, with sectors such as IT, Manufacturing, BFSI, Education, Telecom, and Retail.

Market Attractiveness

The image of market attractiveness provided would further help to get information about the region that is majorly leading in the global Case Management Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.

Porter's Five Forces

The image provided would further help to get information about Porter's five forces framework providing a blueprint for understanding the behavior of competitors and a player's strategic positioning in the respective industry. The porter's five forces model can be used to assess the competitive landscape in global Case Management Market, gauge the attractiveness of a certain sector, and assess investment possibilities.

Global Case Management Market Segmentation Analysis

The Global Case Management Market is bifurcated on the basis of By Component, Delivery Mode, End-User Vertical, Application, and Geography.

Case Management Market, By Component

  • Airport Equipment
  • Remote Tower Modules
  • Network Solutions

Based on Component, the market is segmented into Airport Equipment, Remote Tower Modules, and Network Solutions. Software accounted for the largest market share in 2021. Case management is a software-based approach to helping people accomplish daily work and automating work from end to end. Case management is a major component of building business applications. On an enterprise level, it manages complex human and machine work from start to finish, deliver and drive outcomes that businesses and their customers demand.

Case Management Market, By Delivery Mode

  • Cloud-Based
  • On-Premise

Based on Delivery Mode, the market is segmented Cloud-Based, and On-Premise. Cloud-Based accounted for the largest market share in 2021. By managing different cases on cloud-based software, law firm's lawyers and paralegals can access key case information faster and with more flexibility. Cloud-based case management gives businesses fast and flexible access to the latest versions of key case files. This certainly saves time spent on searching for files, further reducing the risk of losing a file, owing to the cloud's built-in backup system.

Case Management Market, By End-User

  • Large Enterprise
  • SMEs

Based on End-User, the market is segmented Large Enterprise, and SMEs. Large Enterprise accounted for the largest market share in 2021. Large enterprises usually control and manage complex systems and software, collecting a vast amount of data, leading to increased focus on managing large volumes of enterprise data is a leading factor that has boosted the adoption of case Management Software in large enterprises.

Case Management Market, By Vertical

  • Healthcare
  • Government
  • Banking, Financial Services and Insurance
  • IT and Telecom
  • Non-Profit Organizations
  • Others

Based on vertical, the market is segmented into Healthcare, Government, Banking, Financial Services and Insurance, IT and Telecom, Non-Profit Organizations, and Others. Healthcare accounted for the largest market share in 2021. Demand for healthcare medical case management services is expected to grow significantly across the globe by the end of this decade. However, currently, the demand is only expected to be observed in the developed economies. The lack of awareness in the underdeveloped economies is majorly hindering the growth of the case management solution and services industry. The proliferation of technology is majorly changing the healthcare industry landscape.

Case Management Market, By Application

  • Service Request
  • Incident Management
  • Investigation Management
  • Fraud Detection and Anti-Money Laundering
  • Legal Workflow Management

Based on Application, the market is segmented Service Request, Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering, and Legal Workflow Management. Service Request accounted for the largest market share in 2021. Service requests usually require a balance of control and facilitation to ensure both consistency and efficiency. Service requests usually involve multiple roles, and when cases are handed off, continuity must be insured. They don't often involve a lot of information or require a lot of steps to reach fulfillment. Some steps can be automated, for instance, with pre-approval when the request complies with a pre-established condition. The main purpose of service request management is to support the agreed quality of service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

Case Management Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa
  • On the basis of Geography, the Global Case Management Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. North America accounted for the largest market share in 2021 followed by Europe. The U.S. is a significant market for medical case management services and this can be attributed to the massive healthcare infrastructure in the nation. The demand for medical case management services in the U.S. is more due to the rising need for healthcare management, the prevalence of diseases, the complex nature of the healthcare system, and high spending potential of the patients. In North America region, the U.S. market is dominant in terms of size as well as revenue. The demand for personal medical case management services is expected to see a rise in the nation.

Key Players

  • The "Global Case Management Market" study report will provide valuable insight with an emphasis on the global market including some of the major players
  • Appian, Ains, Dell Technologies, SS&C Technologies, INC., IBM, Kofax, Tyler Technologies, Newgen Software, Pegasystems, and Pulpstream.

Our market analysis also entails a section solely among others. Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

  • Key Development
  • In February 2022, IBM, announced it has acquired Sentaca, a leading Telco consulting services and solutions provider. The acquisition will accelerate IBM's hybrid cloud consulting business, adding critical skills to help communications service providers (CSPs) and media giants modernize on multiple cloud platforms, innovate, and transform their businesses.
  • In January 2022, Appian APPN, announced the availability of Appian Process Mining. Appian Process Mining has been termed as the easiest way to identify and address workflow bottlenecks. Through this process, mining organizations will be able to identify process inefficiencies as well as design and automate those flawed workflows in a unified platform. With the addition of native process mining to its list of offerings, Appian will deliver the most complete low-code platform in the world.
  • In January 2022, * Kofax, announced the latest release of Kofax TotalAgility, Kofax's intelligent automation platform. Kofax delivers the only platform with content intensive document capture, business process and dynamic case management, RPA task automation, the generation of personalized communications with or without embedded e-signature capabilities and analytics for monitoring and reporting workflow performance delivered on premise or via the Kofax Cloud or an organization's cloud of choice. The new release makes it easier for professional and citizen developers to quickly develop, deploy and manage automated workflows, helping organizations deliver a superior customer experience and optimize internal processes.
  • In November 2021, Gemspring Capital, a middle-market private equity firm, is pleased to announce that an affiliate has acquired a majority interest in AINS Inc. ("AINS"), a provider of case management software and IT services, primarily for government customers. With this partnership AINS, is looking forward to continuing to grow its product portfolio and customer base through expansion of its go-to-market, implementation, and support organizations.
  • Ace Matrix Analysis
  • The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as
  • Active, Cutting Edge, Emerging, and Innovators.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL CASE MANAGEMENT MARKET

  • 1.1 Overview of the Market
  • 1.2 Scope of Report
  • 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

  • 3.1 Data Mining
  • 3.2 Validation
  • 3.3 Primary Interviews
  • 3.4 List of Data Sources

4 GLOBAL CASE MANAGEMENT MARKET OUTLOOK

  • 4.1 Overview
  • 4.2 Market Dynamics
    • 4.2.1 Drivers
    • 4.2.2 Restraints
    • 4.2.3 Opportunities
  • 4.3 Porters Five Force Model
  • 4.4 Value Chain Analysis

5 GLOBAL CASE MANAGEMENT MARKET, BY COMPONENT

  • 5.1 Overview
  • 5.2 Software
  • 5.3 Services

6 GLOBAL CASE MANAGEMENT MARKET, BY DELIVERY MODE

  • 6.1 Overview
  • 6.2 Cloud-Based
  • 6.3 On-Premise

7 GLOBAL CASE MANAGEMENT MARKET, BY END-USER

  • 7.1 Overview
  • 7.2 Large Enterprise
  • 7.3 SMEs

8 GLOBAL CASE MANAGEMENT MARKET, BY VERTICAL

  • 8.1 Overview
  • 8.2 Healthcare
  • 8.3 Government
  • 8.4 Banking, Financial Services and Insurance
  • 8.5 IT and Telecom
  • 8.6 Non-Profit Organizations

9 GLOBAL CASE MANAGEMENT MARKET, BY APPLICATION

  • 9.1 Overview
  • 9.2 Service Request
  • 9.3 Incident Management
  • 9.4 Investigation Management
  • 9.5 Fraud Detection and Anti-Money Laundering
  • 9.6 Legal Workflow Management

10 GLOBAL CASE MANAGEMENT MARKET, BY GEOGRAPHY

  • 10.1 Overview
  • 10.2 North America
    • 10.2.1 U.S.
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 U.K.
    • 10.3.3 France
    • 10.3.4 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 China
    • 10.4.2 Japan
    • 10.4.3 India
    • 10.4.4 Rest of Asia Pacific
  • 10.5 Latin America
    • 10.5.1 Brazil
    • 10.5.2 Argentina
    • 10.5.3 Rest of Latin America
  • 10.6 Middle East and Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 South Africa
    • 10.6.4 Rest of Middle East and Africa

11 GLOBAL CASE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

  • 11.1 Overview
  • 11.2 Company Market Ranking
  • 11.3 Key Development Strategies
  • 11.4 Company Industry Footprint
  • 11.5 Company Regional Footprint
  • 11.6 Ace Martix

12 COMPANY PROFILES

  • 12.1 Appian
    • 12.1.1 Overview
    • 12.1.2 Company Insights
    • 12.1.3 Business Breakdown
    • 12.1.4 Product Outlook
    • 12.1.5 Key Developments
    • 12.1.6 Winning Imperatives
    • 12.1.7 Current Focuse and Strategies
    • 12.1.8 Threat From Competition
    • 12.1.9 Swot Analysis
  • 12.2 Ains
    • 12.2.1 Overview
    • 12.2.2 Company Insights
    • 12.2.3 Business Breakdown
    • 12.2.4 Product Outlook
    • 12.2.5 Key Developments
    • 12.2.6 Winning Imperatives
    • 12.2.7 Current Focuse and Strategies
    • 12.2.8 Threat From Competition
    • 12.2.9 Swot Analysis
  • 12.3 Dell Technologies
    • 12.3.1 Overview
    • 12.3.2 Company Insights
    • 12.3.3 Business Breakdown
    • 12.3.4 Product Outlook
    • 12.3.5 Key Developments
    • 12.3.6 Winning Imperatives
    • 12.3.7 Current Focuse and Strategies
    • 12.3.8 Threat From Competition
    • 12.3.9 Swot Analysis
  • 12.4 SS&C Technologies, INC
    • 12.4.1 Overview
    • 12.4.2 Company Insights
    • 12.4.3 Business Breakdown
    • 12.4.4 Product Outlook
    • 12.4.5 Key Developments
    • 12.4.6 Winning Imperatives
    • 12.4.7 Current Focuse and Strategies
    • 12.4.8 Threat From Competition
    • 12.4.9 Swot Analysis
  • 12.5 IBM
    • 12.5.1 Overview
    • 12.5.2 Company Insights
    • 12.5.3 Business Breakdown
    • 12.5.4 Product Outlook
    • 12.5.5 Key Developments
    • 12.5.6 Winning Imperatives
    • 12.5.7 Current Focuse and Strategies
    • 12.5.8 Threat From Competition
    • 12.5.9 Swot Analysis
  • 12.6 Kofax
    • 12.6.1 Overview
    • 12.6.2 Company Insights
    • 12.6.3 Business Breakdown
    • 12.6.4 Product Outlook
    • 12.6.5 Key Developments
    • 12.6.6 Winning Imperatives
    • 12.6.7 Current Focuse and Strategies
    • 12.6.8 Threat From Competition
    • 12.6.9 Swot Analysis
  • 12.7 Harris Corporation
    • 12.7.1 Overview
    • 12.7.2 Company Insights
    • 12.7.3 Business Breakdown
    • 12.7.4 Product Outlook
    • 12.7.5 Key Developments
    • 12.7.6 Winning Imperatives
    • 12.7.7 Current Focuse and Strategies
    • 12.7.8 Threat From Competition
    • 12.7.9 Swot Analysis
  • 12.8 Tyler Technologies
    • 12.8.1 Overview
    • 12.8.2 Company Insights
    • 12.8.3 Business Breakdown
    • 12.8.4 Product Outlook
    • 12.8.5 Key Developments
    • 12.8.6 Winning Imperatives
    • 12.8.7 Current Focuse and Strategies
    • 12.8.8 Threat From Competition
    • 12.8.9 Swot Analysis
  • 12.9 Newgen Software
    • 12.9.1 Overview
    • 12.9.2 Company Insights
    • 12.9.3 Business Breakdown
    • 12.9.4 Product Outlook
    • 12.9.5 Key Developments
    • 12.9.6 Winning Imperatives
    • 12.9.7 Current Focuse and Strategies
    • 12.9.8 Threat From Competition
    • 12.9.9 Swot Analysis
  • 12.10 Pegasystems
    • 12.10.1 Overview
    • 12.10.2 Company Insights
    • 12.10.3 Business Breakdown
    • 12.10.4 Product Outlook
    • 12.10.5 Key Developments
    • 12.10.6 Winning Imperatives
    • 12.10.7 Current Focuse and Strategies
    • 12.10.8 Threat From Competition
    • 12.10.9 Swot Analysis
  • 12.11 Pulpstream
    • 12.11.1 Overview
    • 12.11.2 Company Insights
    • 12.11.3 Business Breakdown
    • 12.11.4 Product Outlook
    • 12.11.5 Key Developments
    • 12.11.6 Winning Imperatives
    • 12.11.7 Current Focuse and Strategies
    • 12.11.8 Threat From Competition
    • 12.11.9 Swot Analysis

13 Appendix

    • 13.1.1 Related Reports