Product Code: TMRGL80769
The report provides revenue of the global call center outsourcing market for the period 2017-2031, considering 2021 as the base year and 2031 as the forecast year. The report also provides the compound annual growth rate (CAGR %) of the global call center outsourcing market from 2022 to 2031.
The report has been prepared after an extensive research. Primary research involved bulk of the research efforts, wherein analysts carried out interviews with key opinion leaders, industry leaders, and opinion makers. Secondary research involved referring to key players' product literature, annual reports, press releases, and relevant documents to understand the call center outsourcing market.
The report delves into the competitive landscape of the global call center outsourcing market. Key players operating in the global call center outsourcing market have been identified and each one of these has been profiled, in terms of various attributes. Company overview, financial standings, recent developments, and SWOT are attributes of players in the global call center outsourcing market profiled in this report.
Table of Contents
1. Preface
- 1.1. Market Introduction
- 1.2. Market Segmentation
- 1.3. Key Research Objectives
2. Assumptions and Research Methodology
- 2.1. Research Methodology
- 2.1.1. List of Primary and Secondary Sources
- 2.2. Key Assumptions for Data Modelling
3. Executive Summary: Global Call Center Outsourcing Market
4. Market Overview
- 4.1. Market Definition
- 4.2. Technology/ Product Roadmap
- 4.3. Market Factor Analysis
- 4.3.1. Forecast Factors
- 4.3.2. Ecosystem/ Value Chain Analysis
- 4.3.3. Market Dynamics (Growth Influencers)
- 4.3.3.1. Drivers
- 4.3.3.2. Restraints
- 4.3.3.3. Opportunities
- 4.3.3.4. Impact Analysis of Drivers and Restraints
- 4.4. COVID-19 Impact Analysis
- 4.4.1. Impact of COVID-19 on Call Center Outsourcing Market
- 4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
- 4.4.2.1. Increase in Spending
- 4.4.2.2. Decrease in Spending
- 4.4.3. Short Term and Long Term Impact on the Market
- 4.5. Market Opportunity Assessment - by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
- 4.5.1. By Type
- 4.5.2. By Service Type
- 4.5.3. By Enterprise Size
- 4.5.4. By End-user
5. Global Call Center Outsourcing Market Analysis and Forecast
- 5.1. Market Revenue Analysis (US$ Bn), 2016-2031
- 5.1.1. Historic Growth Trends, 2016-2021
- 5.1.2. Forecast Trends, 2022-2031
- 5.2. Pricing Model Analysis/ Price Trend Analysis
- 5.2.1. Prevalent Pricing Models
- 5.2.2. Pricing Range/ Average Costing
6. Global Call Center Outsourcing Market Analysis, by Type
- 6.1. Overview and Definitions
- 6.2. Key Segment Analysis
- 6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031
- 6.3.1. Inbound Service
- 6.3.2. Outbound Service
7. Global Call Center Outsourcing Market Analysis, by Service Type
- 7.1. Overview and Definitions
- 7.2. Key Segment Analysis
- 7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031
- 7.3.1. Email Support
- 7.3.2. Chat Support
- 7.3.3. Voice Support
- 7.3.4. Video Support
- 7.3.5. Social Media Support
- 7.3.6. Others
8. Global Call Center Outsourcing Market Analysis, by Enterprise Size
- 8.1. Overview and Definitions
- 8.2. Key Segment Analysis
- 8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031
- 8.3.1. Small & Medium Enterprises (SMEs)
- 8.3.2. Large Enterprise
9. Global Call Center Outsourcing Market Analysis, by End-user
- 9.1. Key Segment Analysis
- 9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031
- 9.2.1. BFSI
- 9.2.2. Retail & E-commerce
- 9.2.3. IT & Telecom
- 9.2.4. Healthcare
- 9.2.5. Travel & Hospitality
- 9.2.6. Media & Entertainment
- 9.2.7. Energy & Utilities
- 9.2.8. Education
- 9.2.9. Transportation
- 9.2.10. EdTech
- 9.2.11. HealthTech
- 9.2.12. FinTech
- 9.2.13. Others
10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region
- 10.1. Key Findings
- 10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031
- 10.2.1. North America
- 10.2.2. Europe
- 10.2.3. Asia Pacific
- 10.2.4. Middle East & Africa
- 10.2.5. South America
11. North America Call Center Outsourcing Market Analysis and Forecast
- 11.1. Regional Outlook
- 11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 11.2.1. By Type
- 11.2.2. By Service Type
- 11.2.3. By Enterprise Size
- 11.2.4. By End-user
- 11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031
- 11.3.1. U.S.
- 11.3.2. Canada
- 11.3.3. Mexico
12. Europe Call Center Outsourcing Market Analysis and Forecast
- 12.1. Regional Outlook
- 12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 12.2.1. By Type
- 12.2.2. By Service Type
- 12.2.3. By Enterprise Size
- 12.2.4. By End-user
- 12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 12.3.1. Germany
- 12.3.2. UK
- 12.3.3. France
- 12.3.4. Italy
- 12.3.5. Spain
- 12.3.6. Albania
- 12.3.7. Kosovo
- 12.3.8. Rest of Europe
13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast
- 13.1. Regional Outlook
- 13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 13.2.1. By Type
- 13.2.2. By Service Type
- 13.2.3. By Enterprise Size
- 13.2.4. By End-user
- 13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 13.3.1. China
- 13.3.2. India
- 13.3.3. Japan
- 13.3.4. Philippines
- 13.3.5. Thailand
- 13.3.6. Indonesia
- 13.3.7. Malaysia
- 13.3.8. Rest of Asia Pacific
14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast
- 14.1. Regional Outlook
- 14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 14.2.1. By Type
- 14.2.2. By Service Type
- 14.2.3. By Enterprise Size
- 14.2.4. By End-user
- 14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 14.3.1. Saudi Arabia
- 14.3.2. United Arab Emirates
- 14.3.3. South Africa
- 14.3.4. Morocco
- 14.3.5. Rest of Middle East & Africa
15. South America Call Center Outsourcing Market Analysis and Forecast
- 15.1. Regional Outlook
- 15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 15.2.1. By Type
- 15.2.2. By Service Type
- 15.2.3. By Enterprise Size
- 15.2.4. By End-user
- 15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 15.3.1. Brazil
- 15.3.2. Argentina
- 15.3.3. Colombia
- 15.3.4. El Salvador
- 15.3.5. Jamaica
- 15.3.6. Rest of South America
16. Competition Landscape
- 16.1. Market Competition Matrix, by Leading Players
- 16.2. Market Revenue Share Analysis (%), by Leading Players (2021)
- 16.3. Competitive Scenario
- 16.3.1. List of Emerging, Prominent and Leading Players
- 16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.
17. Company Profiles
- 17.1. Accenture Plc
- 17.1.1. Business Overview
- 17.1.2. Company Revenue
- 17.1.3. Product Portfolio
- 17.1.4. Geographic Footprint
- 17.1.5. Strategic Partnership
- 17.1.6. Merger & Acquisition
- 17.1.7. Business Expansion
- 17.1.8. New Product Launch
- 17.1.9. Innovation etc.
- 17.2. Teleperformance SE
- 17.2.1. Business Overview
- 17.2.2. Company Revenue
- 17.2.3. Product Portfolio
- 17.2.4. Geographic Footprint
- 17.2.5. Strategic Partnership
- 17.2.6. Merger & Acquisition
- 17.2.7. Business Expansion
- 17.2.8. New Product Launch
- 17.2.9. Innovation etc.
- 17.3. Atento SA
- 17.3.1. Business Overview
- 17.3.2. Company Revenue
- 17.3.3. Product Portfolio
- 17.3.4. Geographic Footprint
- 17.3.5. Strategic Partnership
- 17.3.6. Merger & Acquisition
- 17.3.7. Business Expansion
- 17.3.8. New Product Launch
- 17.3.9. Innovation etc.
- 17.4. Concentrix Corporation
- 17.4.1. Business Overview
- 17.4.2. Company Revenue
- 17.4.3. Product Portfolio
- 17.4.4. Geographic Footprint
- 17.4.5. Strategic Partnership
- 17.4.6. Merger & Acquisition
- 17.4.7. Business Expansion
- 17.4.8. New Product Launch
- 17.4.9. Innovation etc.
- 17.5. Sitel Group
- 17.5.1. Business Overview
- 17.5.2. Company Revenue
- 17.5.3. Product Portfolio
- 17.5.4. Geographic Footprint
- 17.5.5. Strategic Partnership
- 17.5.6. Merger & Acquisition
- 17.5.7. Business Expansion
- 17.5.8. New Product Launch
- 17.5.9. Innovation etc.
- 17.6. Capgemini SE
- 17.6.1. Business Overview
- 17.6.2. Company Revenue
- 17.6.3. Product Portfolio
- 17.6.4. Geographic Footprint
- 17.6.5. Strategic Partnership
- 17.6.6. Merger & Acquisition
- 17.6.7. Business Expansion
- 17.6.8. New Product Launch
- 17.6.9. Innovation etc.
- 17.7. Cognizant Technology Solutions Corporation
- 17.7.1. Business Overview
- 17.7.2. Company Revenue
- 17.7.3. Product Portfolio
- 17.7.4. Geographic Footprint
- 17.7.5. Strategic Partnership
- 17.7.6. Merger & Acquisition
- 17.7.7. Business Expansion
- 17.7.8. New Product Launch
- 17.7.9. Innovation etc.
- 17.8. Sutherland Global Services, Inc.
- 17.8.1. Business Overview
- 17.8.2. Company Revenue
- 17.8.3. Product Portfolio
- 17.8.4. Geographic Footprint
- 17.8.5. Strategic Partnership
- 17.8.6. Merger & Acquisition
- 17.8.7. Business Expansion
- 17.8.8. New Product Launch
- 17.8.9. Innovation etc.
- 17.9. TTEC Holdings, Inc.
- 17.9.1. Business Overview
- 17.9.2. Company Revenue
- 17.9.3. Product Portfolio
- 17.9.4. Geographic Footprint
- 17.9.5. Strategic Partnership
- 17.9.6. Merger & Acquisition
- 17.9.7. Business Expansion
- 17.9.8. New Product Launch
- 17.9.9. Innovation etc.
- 17.10. HCL Technologies
- 17.10.1. Business Overview
- 17.10.2. Company Revenue
- 17.10.3. Product Portfolio
- 17.10.4. Geographic Footprint
- 17.10.5. Strategic Partnership
- 17.10.6. Merger & Acquisition
- 17.10.7. Business Expansion
- 17.10.8. New Product Launch
- 17.10.9. Innovation etc.
- 17.11. Wipro Limited
- 17.11.1. Business Overview
- 17.11.2. Company Revenue
- 17.11.3. Product Portfolio
- 17.11.4. Geographic Footprint
- 17.11.5. Strategic Partnership
- 17.11.6. Merger & Acquisition
- 17.11.7. Business Expansion
- 17.11.8. New Product Launch
- 17.11.9. Innovation etc.
- 17.12. Infosys Limited
- 17.12.1. Business Overview
- 17.12.2. Company Revenue
- 17.12.3. Product Portfolio
- 17.12.4. Geographic Footprint
- 17.12.5. Strategic Partnership
- 17.12.6. Merger & Acquisition
- 17.12.7. Business Expansion
- 17.12.8. New Product Launch
- 17.12.9. Innovation etc.
- 17.13. Tata Consultancy Services (TCS)
- 17.13.1. Business Overview
- 17.13.2. Company Revenue
- 17.13.3. Product Portfolio
- 17.13.4. Geographic Footprint
- 17.13.5. Strategic Partnership
- 17.13.6. Merger & Acquisition
- 17.13.7. Business Expansion
- 17.13.8. New Product Launch
- 17.13.9. Innovation etc.
- 17.14. Tech Mahindra
- 17.14.1. Business Overview
- 17.14.2. Company Revenue
- 17.14.3. Product Portfolio
- 17.14.4. Geographic Footprint
- 17.14.5. Strategic Partnership
- 17.14.6. Merger & Acquisition
- 17.14.7. Business Expansion
- 17.14.8. New Product Launch
- 17.14.9. Innovation etc.
- 17.15. StarTek Inc.
- 17.15.1. Business Overview
- 17.15.2. Company Revenue
- 17.15.3. Product Portfolio
- 17.15.4. Geographic Footprint
- 17.15.5. Strategic Partnership
- 17.15.6. Merger & Acquisition
- 17.15.7. Business Expansion
- 17.15.8. New Product Launch
- 17.15.9. Innovation etc.
- 17.16. WNS Global Services
- 17.16.1. Business Overview
- 17.16.2. Company Revenue
- 17.16.3. Product Portfolio
- 17.16.4. Geographic Footprint
- 17.16.5. Strategic Partnership
- 17.16.6. Merger & Acquisition
- 17.16.7. Business Expansion
- 17.16.8. New Product Launch
- 17.16.9. Innovation etc.
- 17.17. TaskUs, Inc.
- 17.17.1. Business Overview
- 17.17.2. Company Revenue
- 17.17.3. Product Portfolio
- 17.17.4. Geographic Footprint
- 17.17.5. Strategic Partnership
- 17.17.6. Merger & Acquisition
- 17.17.7. Business Expansion
- 17.17.8. New Product Launch
- 17.17.9. Innovation etc.
- 17.18. Firstsource Solutions Limited
- 17.18.1. Business Overview
- 17.18.2. Company Revenue
- 17.18.3. Product Portfolio
- 17.18.4. Geographic Footprint
- 17.18.5. Strategic Partnership
- 17.18.6. Merger & Acquisition
- 17.18.7. Business Expansion
- 17.18.8. New Product Launch
- 17.18.9. Innovation etc.
- 17.19. Cogent E-Services Limited
- 17.19.1. Business Overview
- 17.19.2. Company Revenue
- 17.19.3. Product Portfolio
- 17.19.4. Geographic Footprint
- 17.19.5. Strategic Partnership
- 17.19.6. Merger & Acquisition
- 17.19.7. Business Expansion
- 17.19.8. New Product Launch
- 17.19.9. Innovation etc.
- 17.20. eClerx
- 17.20.1. Business Overview
- 17.20.2. Company Revenue
- 17.20.3. Product Portfolio
- 17.20.4. Geographic Footprint
- 17.20.5. Strategic Partnership
- 17.20.6. Merger & Acquisition
- 17.20.7. Business Expansion
- 17.20.8. New Product Launch
- 17.20.9. Innovation etc.
- 17.21. Fusion BPO Services
- 17.21.1. Business Overview
- 17.21.2. Company Revenue
- 17.21.3. Product Portfolio
- 17.21.4. Geographic Footprint
- 17.21.5. Strategic Partnership
- 17.21.6. Merger & Acquisition
- 17.21.7. Business Expansion
- 17.21.8. New Product Launch
- 17.21.9. Innovation etc.
- 17.22. Others
- 17.22.1. Business Overview
- 17.22.2. Company Revenue
- 17.22.3. Product Portfolio
- 17.22.4. Geographic Footprint
- 17.22.5. Strategic Partnership
- 17.22.6. Merger & Acquisition
- 17.22.7. Business Expansion
- 17.22.8. New Product Launch
- 17.22.9. Innovation etc.
18. Key Takeaways