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市場調查報告書
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1971432

呼叫控制市場 - 全球產業規模、佔有率、趨勢、機會、預測：按產品、應用、地區和競爭對手分類，2021-2031 年

Call Control Market - Global Industry Size, Share, Trends, Opportunity, and Forecast Segmented By Product (IP Extensions, TDM Extensions), By Application (Commercial, Industrial, Others), By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 182 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球呼叫控制市場預計將從 2025 年的 191.5 億美元大幅成長至 2031 年的 407 億美元，複合年成長率達 13.39%。

該市場涵蓋通訊網路中負責訊號處理、路由以及多媒體和語音會話管理的關鍵硬體和軟體基礎設施。這些技術支援呼叫建立、終止和策略執行等關鍵操作，適用於傳統的公共交換電話網路 (PSTN) 和現代基於 IP 的環境。該市場的成長趨勢主要受全球向 VoIP（IP 語音）和 VoLTE（LTE 語音）架構的轉型以及企業對需要靈活且可擴展信令功能的雲端原生整合通訊解決方案日益成長的需求所驅動。

市場概覽
預測期 2027-2031
市場規模：2025年 191.5億美元
市場規模：2031年 407億美元
複合年成長率：2026-2031年 13.39%
成長最快的細分市場 TDM擴充
最大的市場 北美洲

儘管這些成長前景令人鼓舞，但快速演進的下一代架構與傳統基礎架構之間複雜的互通性帶來了重大挑戰，可能會減緩部署速度。此外，諸如通話費用詐騙和信令攻擊等嚴重的安全威脅也對網路擴展構成嚴重阻礙。根據 5G Americas 的數據，到 2024 年，全球 5G 連線數將達到 22.5 億這一里程碑式的數字，如此龐大的成長將需要更複雜、更強大的呼叫控制系統來有效處理大量的高速數據和語音流量。

市場促進因素

全球呼叫控制市場的主要驅動力是託管式和雲端語音通訊解決方案的快速普及。隨著企業逐步淘汰傳統的公共交換電話網路 (PSTN) 硬體，會話邊界控制器 (SBC) 和軟交換設備的應用日益廣泛，這些設備旨在處理虛擬化環境中的基於 IP 的信令。這種轉變使得將語音服務整合到全面的整合通訊平台變得更加容易，但也需要強大的呼叫控制架構來管理跨分散式端點的複雜策略執行和會話管理。微軟在 2024 年 4 月發布的報告也印證了這一趨勢，報告顯示 Teams Phone PSTN 用戶已超過 2000 萬，這表明企業將語音工作負載遷移到雲端生態系的規模之大。

同時，高速 5G 網路的普及正在重新定義呼叫控制基礎設施的技術要求。部署 5G 獨立網路架構需要先進的 IP 多媒體子系統 (IMS) 核心網路來維護新空口語音 (VoNR) 並確保高清影像和音訊會話的服務品質 (QoS)。這種網路演進推動了對可擴展訊號解決方案的需求，這些解決方案能夠處理對延遲敏感的應用和高吞吐量。正如愛立信在 2024 年 6 月發布的《行動報告》中所述，2024 年第一季5G 用戶數量增加 1.6 億，凸顯了基礎設施擴展的迫切性。此外，GSMA 預測，行動技術將在 2024 年為全球經濟貢獻超過 5 兆美元，這表明可靠的通訊基礎設施具有巨大的經濟價值。

市場挑戰

全球呼叫控制市場正受到日益嚴重的安全威脅的嚴重阻礙，尤其是呼叫費用詐騙和訊號攻擊。隨著通訊網路向開放的基於IP的通訊協定轉型，惡意活動的潛在入口點不斷增加，使系統更容易遭受複雜的攻擊。這些安全漏洞迫使網路營運商將重心從擴張轉向防禦策略，導致用於基礎設施升級和創新的技術資源和資金被轉移。此類攻擊造成的經濟損失十分嚴重，直接消耗了技術應用和市場發展所需的收入來源。

這種防禦性策略需要實施嚴格的檢驗程序，這可能會導致服務交付和互聯互通流程的延遲。據全球領導者論壇（Global Leaders Forum）稱，到2024年，64%的通訊業者將把防範詐騙列為首要戰略目標，這表明其營運重點已顯著轉向降低風險。因此，保護網路免受這些持續威脅的需求已成為一個功能瓶頸，減緩了先進呼叫控制架構的普及，並限制了市場的整體成長速度。營運商在沒有全面安全保障的情況下，仍然對開放新的介面持謹慎態度。

市場趨勢

目前，語音流量管理方式正經歷著一場根本性的變革，人工智慧驅動的預測分析和呼叫路由技術的整合正在推動這項變革。變革的重點在於從靜態規則轉向動態的、意圖感知的會話處理。透過利用生成式人工智慧，現代呼叫控制平台能夠評估歷史通話資料和即時情境，從而實現高度精準的呼叫路由，最終降低營運成本和傳輸率。隨著企業越來越傾向於採用智慧自動化而非傳統交換系統，這項功能正迅速成為平台供應商的主要收入來源。例如，Five9在2025年2月發布的報告顯示，其企業級人工智慧營收在2024年第四季成長了46%，顯示市場正朝著智慧主導的訊號解決方案方向發生明確的轉變。

同時，語音生物識別作為一種先進的認證方式，正迅速在市場上普及，以應對人工智慧在通訊領域的濫用。由於深度造假技術和語音合成技術使傳統的基於知識的認證失效，網路營運商正將生物識別指紋識別和高級生物特徵檢測功能直接整合到呼叫控制層，以確保會話開始時的安全。這一趨勢正成為應對日益複雜的詐騙攻擊的直接手段，這些攻擊利用了標準信令中的漏洞。根據Sumsub 2025年6月發布的報告，全球深度造假詐騙案件預計將年增1100%，凸顯了生物識別保護在呼叫管理工作流程中的重要性。

目錄

第1章概述

第2章：調查方法

第3章執行摘要

第4章：客戶心聲

第5章：全球呼叫控制市場展望

  • 市場規模及預測
    • 按金額
  • 市佔率及預測
    • 產品特定（IP擴充、TDM擴充）
    • 按應用領域（商業、工業、其他）
    • 按地區
    • 按公司（2025 年）
  • 市場地圖

第6章：北美呼叫控制市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國別分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲呼叫控制市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國別分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區呼叫控制市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國別分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲呼叫控制市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東與非洲：國別分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美呼叫控制市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國別分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章 市場動態

  • 促進因素
  • 任務

第12章 市場趨勢與發展

  • 併購
  • 產品發布
  • 近期趨勢

第13章：全球呼叫控制市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商的議價能力
  • 顧客權力
  • 替代品的威脅

第15章 競爭格局

  • NEC Corporation
  • Cisco Systems, Inc.
  • Avaya Inc.
  • Mitel Networks Corporation
  • Alcatel-Lucent Enterprise
  • Panasonic Corporation
  • 3CX Ltd.
  • Content Guru Ltd.
  • Enghouse Interactive
  • Five9, Inc.

第16章 策略建議

第17章：關於研究公司及免責聲明

簡介目錄
Product Code: 20812

The Global Call Control Market is projected to expand significantly, rising from USD 19.15 billion in 2025 to USD 40.70 billion by 2031, reflecting a compound annual growth rate of 13.39%. This market encompasses the essential hardware and software infrastructure tasked with signaling, routing, and managing multimedia and voice sessions across telecommunications networks. These technologies enable critical operations, including call establishment, termination, and policy application, within both traditional Public Switched Telephone Networks and contemporary IP-based environments. The market's upward trajectory is primarily fueled by the widespread global shift toward Voice over IP and Voice over LTE architectures, alongside growing enterprise requirements for cloud-native Unified Communications solutions that demand flexible and scalable signaling capacities.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 19.15 Billion
Market Size 2031USD 40.70 Billion
CAGR 2026-203113.39%
Fastest Growing SegmentTDM Extensions
Largest MarketNorth America

Despite these growth prospects, the sector faces substantial hurdles regarding the complex interoperability between rapidly advancing next-generation architectures and older legacy infrastructure, which can slow down deployment. Additionally, significant security threats, such as toll fraud and signaling attacks, pose serious barriers to network expansion. According to data from 5G Americas, global 5G connections hit a landmark of 2.25 billion in 2024, a surge that demands increasingly sophisticated and robust call control systems to effectively handle the immense volume of high-speed data and voice traffic.

Market Driver

A primary engine for the Global Call Control Market is the rapid adoption of hosted and cloud-based telephony solutions. As organizations phase out legacy Public Switched Telephone Network hardware, they are actively deploying Session Border Controllers and softswitches designed to handle IP-based signaling within virtualized environments. This shift facilitates the incorporation of voice services into comprehensive Unified Communications platforms, necessitating sturdy call control architectures to manage intricate policy enforcement and session management across dispersed endpoints. Highlighting this trend, Microsoft reported in April 2024 that Teams Phone had exceeded 20 million PSTN users, demonstrating the vast scale at which enterprises are transferring voice workloads to cloud ecosystems.

In parallel, the proliferation of high-speed 5G networks is redefining the technical prerequisites for call control infrastructure. The rollout of 5G Standalone architectures requires advanced IP Multimedia Subsystem cores to sustain Voice over New Radio and guarantee Quality of Service for high-definition video and voice sessions. This evolution in networking fuels the need for scalable signaling solutions capable of handling latency-sensitive applications and higher throughput. As noted in the Ericsson Mobility Report from June 2024, 5G subscriptions increased by 160 million in the first quarter of 2024, emphasizing the urgent need for infrastructure scaling. Furthermore, the GSMA projected that mobile technologies would contribute over $5 trillion to the global economy in 2024, illustrating the economic necessity of reliable telecommunications infrastructure.

Market Challenge

The progression of the Global Call Control Market is notably hindered by intensified security dangers, particularly toll fraud and signaling attacks. As telecommunications networks shift toward open, IP-based protocols, the potential entry points for malicious activities increase, leaving systems exposed to complex breaches. These security vulnerabilities compel network operators to focus heavily on defensive strategies rather than expansion efforts, thereby redirecting essential technical resources and capital away from infrastructure upgrades and innovation. The monetary consequences of such breaches are severe, directly depleting revenue streams that are needed to finance technology deployment and market development.

This defensive approach requires the enforcement of strict verification procedures, which can retard service provisioning and interconnection processes. According to the Global Leaders' Forum, 64% of carriers listed fraud prevention as a primary strategic objective in 2024, indicating a significant pivot in operational priorities toward risk reduction. Consequently, the necessity to secure networks against these enduring threats acts as a functional bottleneck, slowing the uptake of advanced call control architectures and limiting the overall speed of market growth as operators remain cautious about exposing new interfaces without comprehensive security guarantees.

Market Trends

The industry is currently experiencing a fundamental transformation in how voice traffic is managed through the integration of AI-driven predictive analytics and call routing, shifting away from static rules toward dynamic, intent-aware session handling. By utilizing Generative AI, contemporary call control platforms are able to assess historical interaction data and real-time context to route calls with high precision, thereby lowering operational costs and reducing transfer rates. This functionality is fast becoming a key revenue generator for platform providers as businesses favor intelligent automation over traditional switching systems. For instance, Five9 reported in February 2025 that enterprise AI revenue grew to 46% in the fourth quarter of 2024, highlighting the market's decisive move toward intelligence-led signaling solutions.

Concurrently, the market is undergoing a significant shift toward employing voice biometrics for advanced authentication to combat the weaponization of AI within telecommunications. With deepfake technologies and synthetic voice generation rendering conventional knowledge-based verification ineffective, network operators are integrating biometric fingerprinting and advanced liveness detection directly into the call control layer to secure session initiation. This trend emerges as a direct countermeasure to the increasing complexity of fraud attacks that leverage standard signaling weaknesses. According to a June 2025 report by Sumsub, global deepfake fraud incidents skyrocketed by 1,100% compared to the prior year, emphasizing the critical need for biometric defenses in call management workflows.

Key Market Players

  • NEC Corporation
  • Cisco Systems, Inc.
  • Avaya Inc.
  • Mitel Networks Corporation
  • Alcatel-Lucent Enterprise
  • Panasonic Corporation
  • 3CX Ltd.
  • Content Guru Ltd.
  • Enghouse Interactive
  • Five9, Inc.

Report Scope

In this report, the Global Call Control Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Call Control Market, By Product

  • IP Extensions
  • TDM Extensions

Call Control Market, By Application

  • Commercial
  • Industrial
  • Others

Call Control Market, By Region

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Call Control Market.

Available Customizations:

Global Call Control Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Call Control Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Product (IP Extensions, TDM Extensions)
    • 5.2.2. By Application (Commercial, Industrial, Others)
    • 5.2.3. By Region
    • 5.2.4. By Company (2025)
  • 5.3. Market Map

6. North America Call Control Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Product
    • 6.2.2. By Application
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Call Control Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Product
        • 6.3.1.2.2. By Application
    • 6.3.2. Canada Call Control Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Product
        • 6.3.2.2.2. By Application
    • 6.3.3. Mexico Call Control Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Product
        • 6.3.3.2.2. By Application

7. Europe Call Control Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Product
    • 7.2.2. By Application
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Call Control Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Product
        • 7.3.1.2.2. By Application
    • 7.3.2. France Call Control Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Product
        • 7.3.2.2.2. By Application
    • 7.3.3. United Kingdom Call Control Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Product
        • 7.3.3.2.2. By Application
    • 7.3.4. Italy Call Control Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Product
        • 7.3.4.2.2. By Application
    • 7.3.5. Spain Call Control Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Product
        • 7.3.5.2.2. By Application

8. Asia Pacific Call Control Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Product
    • 8.2.2. By Application
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Call Control Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Product
        • 8.3.1.2.2. By Application
    • 8.3.2. India Call Control Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Product
        • 8.3.2.2.2. By Application
    • 8.3.3. Japan Call Control Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Product
        • 8.3.3.2.2. By Application
    • 8.3.4. South Korea Call Control Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Product
        • 8.3.4.2.2. By Application
    • 8.3.5. Australia Call Control Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Product
        • 8.3.5.2.2. By Application

9. Middle East & Africa Call Control Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Product
    • 9.2.2. By Application
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Call Control Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Product
        • 9.3.1.2.2. By Application
    • 9.3.2. UAE Call Control Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Product
        • 9.3.2.2.2. By Application
    • 9.3.3. South Africa Call Control Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Product
        • 9.3.3.2.2. By Application

10. South America Call Control Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Product
    • 10.2.2. By Application
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Call Control Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Product
        • 10.3.1.2.2. By Application
    • 10.3.2. Colombia Call Control Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Product
        • 10.3.2.2.2. By Application
    • 10.3.3. Argentina Call Control Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Product
        • 10.3.3.2.2. By Application

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Call Control Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. NEC Corporation
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Cisco Systems, Inc.
  • 15.3. Avaya Inc.
  • 15.4. Mitel Networks Corporation
  • 15.5. Alcatel-Lucent Enterprise
  • 15.6. Panasonic Corporation
  • 15.7. 3CX Ltd.
  • 15.8. Content Guru Ltd.
  • 15.9. Enghouse Interactive
  • 15.10. Five9, Inc.

16. Strategic Recommendations

17. About Us & Disclaimer