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市場調查報告書
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1965997

清潔服務市場－全球產業規模、佔有率、趨勢、機會、預測：按應用、最終用途、地區和競爭格局分類，2021-2031年

Janitorial Service Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Application, By End Use, By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球清潔服務市場預計將從 2025 年的 3,211.2 億美元成長到 2031 年的 4,002.6 億美元，複合年成長率為 3.74%。

這些服務涵蓋工業、公共和商業設施的各種清潔和維護工作，對於維持安全衛生的環境至關重要。主要成長要素包括全球對公共衛生日益成長的關注，這要求採取更頻繁、更嚴格的衛生通訊協定；以及將設施管理外包的策略趨勢，使企業能夠在滿足監管標準的同時專注於核心業務。

市場概覽
預測期 2027-2031
市場規模：2025年 3211.2億美元
市場規模：2031年 4002.6億美元
複合年成長率：2026-2031年 3.74%
成長最快的細分市場 住宅
最大的市場 北美洲

然而，勞動市場的不穩定性，特別是人手不足和工資成本上漲，給市場擴張帶來了重大障礙，並擠壓了利潤空間。離職率率高往往會影響服務的穩定性，並導致招募成本增加。儘管面臨這些挑戰，但產業財務前景依然樂觀。國際建築服務承包商協會 (IASBCC) 2024 年的一項市場調查顯示，34% 的受訪承包商預計其 2025 年的收入將顯著高於上年度。

市場促進因素

自動化和智慧技術的應用正在改變市場格局，有效應對勞動效率挑戰，提升服務精準度。服務提供者正積極利用自主移動機器人 (AMR) 和資料驅動系統來處理重複性任務，使員工能夠專注於更複雜的衛生管理需求。這一轉變也體現在產業發展歷程中的里程碑事件。例如，坦能公司宣布其自主移動機器人的累計銷售量將在 2025 年 6 月達到 1 萬台，這表明業界正大力轉向機械化清潔解決方案，以確保營運的一致性。

此外，商業房地產和企業基礎設施的擴張是需求的主要驅動力，尤其是在航空和技術設施等專業領域。隨著這些行業的規模不斷擴大，為滿足安全標準而進行的嚴格維護需求也日益成長，從而推高了服務提供者的收入。 ABM Industries 2024年12月的報告證實了這一趨勢，該報告顯示其航空業務收入增加了11%。 Ecolab 2025年2月的報告也指出，該公司“第四季度和2024年業績創歷史新高”，其中Ecolab的報告還提到，在對專業維護的持續需求支撐下，其有機銷售額成長了4%。

市場挑戰

全球清潔服務市場成長的主要障礙是勞動市場的不穩定性，其特徵是勞動力嚴重短缺和工資成本不斷上漲。這種波動迫使服務提供者投入大量資源招募和培訓以填補離職員工的空缺，從而侵蝕了原本可以支撐業務擴張的利潤率。此外，無法維持穩定的勞動力隊伍會損害服務質量，對客戶維繫產生負面影響，並限制服務提供者獲取新契約的能力，從而有效地阻礙市場擴張。

勞動力市場動態變化帶來的財務影響在近期的行業策略調整中得到了明確體現。根據國際建築服務承包商協會 (BSCAI) 2024 年的一項調查，70% 的建築服務承包商計劃提價以抵消不斷上漲的人事費用和材料成本。這種被迫與通膨掛鉤的定價策略可能會降低供應商的競爭力，並疏遠注重成本的客戶，從而對價格調整的廣泛應用和整個行業的成長構成重大障礙。

市場趨勢

採用永續且環保的清潔方法正日益影響合約的取得。隨著企業客戶要求遵守環境、社會和管治(ESG) 標準，服務提供者不再僅限於採用綠色產品，而是實施全面的碳減排策略，例如與客戶淨零排放目標相符的節能通訊協定。例如，ABM​​ Industries 於 2025 年 9 月發布的《2024 年企業責任報告》強調，其永續性幫助客戶在上一會計年度減少了約 102,200 噸二氧化碳當量排放。

同時，物聯網 (IoT) 和智慧感測器技術的整合正在革新營運模式，使清潔工作從靜態的日程安排轉變為動態的、按需的。安裝在高人流量區域的感測器使服務提供者能夠即時監控人流量和設備使用情況，從而最佳化勞動力利用率，並透過在需要時精準部署人員來確保設施的運作。根據 Tork 公司在 2025 年 6 月發布的一項數據驅動技術突破性成果，使用物聯網賦能的視覺清潔系統的設施管理人員透過利用即時數據指導團隊工作，將與清潔相關的申訴減少了 75%。

目錄

第1章概述

第2章：調查方法

第3章執行摘要

第4章：客戶心聲

第5章：全球清潔服務市場展望

  • 市場規模及預測
    • 按金額
  • 市佔率及預測
    • 按用途（住宅、商業）
    • 依服務項目（標準清潔、災害復原清潔、外窗清潔、地板護理服務等）
    • 按地區
    • 按公司（2025 年）
  • 市場地圖

第6章：北美清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國別分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國別分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國別分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東與非洲：國別分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國別分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章 市場動態

  • 促進因素
  • 任務

第12章 市場趨勢與發展

  • 併購
  • 產品發布
  • 近期趨勢

第13章：全球清潔服務市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商的議價能力
  • 顧客權力
  • 替代品的威脅

第15章 競爭格局

  • ABM Industries Inc.
  • The ServiceMaster Company, LLC
  • Coverall North America, Inc.
  • Jani-King International, Inc.
  • Stanley Steemer International, Inc.
  • Aeon Delight Co., Ltd.
  • CNS Consorzio Nazionale Servizi Soc. Coop.
  • ISS World Services A/S
  • Mitie Group plc
  • WISAG Facility Service Holding GmbH

第16章 策略建議

第17章：關於研究公司及免責聲明

簡介目錄
Product Code: 22250

The Global Janitorial Service Market is projected to expand from USD 321.12 Billion in 2025 to USD 400.26 Billion by 2031, reflecting a compound annual growth rate of 3.74%. These services, which cover the extensive cleaning and maintenance of industrial, institutional, and commercial facilities, are essential for maintaining safe and sanitary environments. Key growth drivers include a heightened global focus on public health, necessitating more frequent and strict hygiene protocols, alongside a strategic trend toward outsourcing facility management to help organizations meet regulatory standards while focusing on core business functions.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 321.12 Billion
Market Size 2031USD 400.26 Billion
CAGR 2026-20313.74%
Fastest Growing SegmentResidential
Largest MarketNorth America

However, market expansion faces significant hurdles due to workforce instability, specifically labor shortages and increasing wage costs that pressure profit margins. High turnover rates frequently interrupt service consistency and drive up recruitment expenses. Despite these challenges, industry sentiment regarding financial performance remains positive; a 2024 market study by the 'Building Service Contractors Association International' noted that 34 percent of surveyed contractors anticipated their 2025 sales results to significantly exceed the prior year's figures.

Market Driver

The incorporation of automation and smart technologies is transforming the market by resolving labor inefficiencies and improving service accuracy. Providers are increasingly utilizing autonomous mobile robots (AMRs) and data-driven systems for repetitive tasks, enabling human staff to address more complex sanitation needs. This shift is highlighted by industry milestones, such as Tennant Company's June 2025 announcement that it had sold its 10,000th autonomous mobile robot, indicating a strong move toward mechanized cleaning solutions for operational consistency.

Additionally, the growth of commercial real estate and corporate infrastructure serves as a major catalyst for demand, especially in specialized sectors like aviation and technical facilities. As these industries expand physically, they require rigorous maintenance to meet safety standards, boosting revenue for providers. This trend is confirmed by ABM Industries' December 2024 report showing an 11 percent revenue increase in its Aviation segment, and Ecolab's February 2025 report regarding 'Fourth Quarter and Record 2024 Performance,' which cited 4 percent organic sales growth driven by sustained demand for professional maintenance.

Market Challenge

The main obstacle to the growth of the Global Janitorial Service Market is workforce instability, marked by severe labor shortages and rising wage costs. This volatility compels providers to spend significant resources on recruitment and training to replace departing staff, which erodes margins that could otherwise support expansion. Furthermore, the inability to maintain a reliable workforce disrupts service quality, harming client retention and limiting providers' ability to take on new contracts, effectively stalling market reach.

The financial impact of these labor dynamics is clear in recent industry strategic adjustments. A 2024 study by the 'Building Service Contractors Association International' found that 70 percent of building service contractors intended to raise prices to offset rising labor and material costs. This forced inflationary pricing strategy diminishes provider competitiveness and may discourage cost-sensitive clients, presenting a substantial barrier to broader adoption and overall sector growth.

Market Trends

The widespread adoption of sustainable and eco-friendly cleaning practices is increasingly determining contract wins, as corporate clients demand compliance with Environmental, Social, and Governance (ESG) standards. Providers are moving beyond simple green products to adopt comprehensive carbon reduction strategies, such as energy-efficient protocols aligning with client net-zero goals. For instance, ABM Industries' September 2025 '2024 Corporate Responsibility Report' highlighted that its sustainability initiatives helped clients avoid approximately 102,200 tonnes of carbon dioxide equivalent emissions during the fiscal year.

Simultaneously, the integration of Internet of Things (IoT) and smart sensor technologies is revolutionizing operations by shifting from static schedules to dynamic, needs-based cleaning. Sensors in high-traffic areas allow providers to monitor footfall and supply levels in real-time, dispatching staff exactly when needed to optimize labor and ensure facility readiness. According to a June 2025 announcement by Tork regarding its milestone in data-driven technology, facility managers using the IoT-enabled Vision Cleaning system achieved a 75 percent reduction in cleaning-related complaints by using real-time data to guide teams.

Key Market Players

  • ABM Industries Inc.
  • The ServiceMaster Company, LLC
  • Coverall North America, Inc.
  • Jani-King International, Inc.
  • Stanley Steemer International, Inc.
  • Aeon Delight Co., Ltd.
  • CNS Consorzio Nazionale Servizi Soc. Coop.
  • ISS World Services A/S
  • Mitie Group plc
  • WISAG Facility Service Holding GmbH

Report Scope

In this report, the Global Janitorial Service Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Janitorial Service Market, By Application

  • Residential
  • Commercial

Janitorial Service Market, By End Use

  • Standard Cleaning
  • Damage Restoration Cleaning
  • Exterior Window Cleaning
  • Floor Care Services
  • Others

Janitorial Service Market, By Region

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Janitorial Service Market.

Available Customizations:

Global Janitorial Service Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Janitorial Service Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Application (Residential, Commercial)
    • 5.2.2. By End Use (Standard Cleaning, Damage Restoration Cleaning, Exterior Window Cleaning, Floor Care Services, Others)
    • 5.2.3. By Region
    • 5.2.4. By Company (2025)
  • 5.3. Market Map

6. North America Janitorial Service Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Application
    • 6.2.2. By End Use
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Janitorial Service Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Application
        • 6.3.1.2.2. By End Use
    • 6.3.2. Canada Janitorial Service Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Application
        • 6.3.2.2.2. By End Use
    • 6.3.3. Mexico Janitorial Service Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Application
        • 6.3.3.2.2. By End Use

7. Europe Janitorial Service Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Application
    • 7.2.2. By End Use
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Janitorial Service Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Application
        • 7.3.1.2.2. By End Use
    • 7.3.2. France Janitorial Service Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Application
        • 7.3.2.2.2. By End Use
    • 7.3.3. United Kingdom Janitorial Service Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Application
        • 7.3.3.2.2. By End Use
    • 7.3.4. Italy Janitorial Service Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Application
        • 7.3.4.2.2. By End Use
    • 7.3.5. Spain Janitorial Service Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Application
        • 7.3.5.2.2. By End Use

8. Asia Pacific Janitorial Service Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Application
    • 8.2.2. By End Use
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Janitorial Service Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Application
        • 8.3.1.2.2. By End Use
    • 8.3.2. India Janitorial Service Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Application
        • 8.3.2.2.2. By End Use
    • 8.3.3. Japan Janitorial Service Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Application
        • 8.3.3.2.2. By End Use
    • 8.3.4. South Korea Janitorial Service Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Application
        • 8.3.4.2.2. By End Use
    • 8.3.5. Australia Janitorial Service Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Application
        • 8.3.5.2.2. By End Use

9. Middle East & Africa Janitorial Service Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Application
    • 9.2.2. By End Use
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Janitorial Service Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Application
        • 9.3.1.2.2. By End Use
    • 9.3.2. UAE Janitorial Service Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Application
        • 9.3.2.2.2. By End Use
    • 9.3.3. South Africa Janitorial Service Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Application
        • 9.3.3.2.2. By End Use

10. South America Janitorial Service Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Application
    • 10.2.2. By End Use
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Janitorial Service Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Application
        • 10.3.1.2.2. By End Use
    • 10.3.2. Colombia Janitorial Service Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Application
        • 10.3.2.2.2. By End Use
    • 10.3.3. Argentina Janitorial Service Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Application
        • 10.3.3.2.2. By End Use

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Janitorial Service Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. ABM Industries Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. The ServiceMaster Company, LLC
  • 15.3. Coverall North America, Inc.
  • 15.4. Jani-King International, Inc.
  • 15.5. Stanley Steemer International, Inc.
  • 15.6. Aeon Delight Co., Ltd.
  • 15.7. CNS Consorzio Nazionale Servizi Soc. Coop.
  • 15.8. ISS World Services A/S
  • 15.9. Mitie Group plc
  • 15.10. WISAG Facility Service Holding GmbH

16. Strategic Recommendations

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