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市場調查報告書
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1963871

全球合約清潔服務市場－產業規模、佔有率、趨勢、機會和預測：按服務類型、最終用戶、地區和競爭格局分類，2021-2031年

Contract Cleaning Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Service Type, By End User, By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球合約清潔服務市場預計將從 2025 年的 3,831.5 億美元大幅成長至 2031 年的 6,292.6 億美元，複合年成長率為 8.62%。

該行業的核心是將商業、工業和住宅物業的衛生管理服務外包給專業的外部公司，主要集中在清潔和設施維護外包方面。推動此產業擴張的關鍵因素包括全球健康危機後人們對衛生標準的日益重視，以及企業透過外包降低營運成本的策略性措施。此外，商業不動產產業的持續成長也需要可靠的維護解決方案，從而維持了各行各業對專業清潔服務的需求。

市場概覽
預測期 2027-2031
市場規模：2025年 3831.5億美元
市場規模：2031年 6292.6億美元
複合年成長率：2026-2031年 8.62%
成長最快的細分市場 住宅
最大的市場 北美洲

根據國際建築服務承包商協會 (BSCAI) 的數據，2024 年清潔承包商管理的平均合約數量年增約 12%。然而，儘管產業規模有所擴張，仍面臨許多挑戰，包括嚴重的勞動力短缺和高員工離職率。勞動力市場的波動給招聘預算和營運穩定性帶來了相當大的壓力，可能會阻礙服務提供者有效擴大規模並維持高品質的服務。

市場促進因素

自動化清潔技術和物聯網解決方案的採用正在從根本上改變全球合約清潔服務市場，緩解勞動力短缺問題並最佳化營運效率。服務提供者正積極利用自主移動機器人和智慧感測器來處理諸如地板清洗和吸塵等重複性任務，使員工能夠專注於更高價值、更細緻的清潔工作。這項技術進步正從實驗階段邁向商業和工業設施中可擴展部署的階段。為了象徵這一轉變，坦能公司於2025年6月宣布，其自主移動機器人的銷售量已突破1萬台，標誌著設施管理自動化已超越初步部署階段。

同時，在企業環境目標和監管壓力的推動下，對永續和環保型清潔服務調查方法的需求日益成長，並推動市場發展。客戶越來越傾向於將使用環保產品和透明的永續發展報告作為續約條件，而服務提供者則必須遵守環境、社會和管治(ESG) 標準才能保持競爭力。根據《清潔與維護管理》雜誌2025年7月刊的一項分析，使用ESG報告來吸引客戶和員工的建築服務承包商比例將上升至41%。這些趨勢的經濟影響在市場領導的業績中得到了清晰的體現，例如ABM Industries，該公司2024年的年收入達到84億美元，透過在不斷變化的環境中進行策略調整，實現了3.2%的成長。

市場挑戰

嚴重的勞動力短缺和高員工離職率是全球合約清潔服務市場擴張的重大障礙。面對不穩定的勞動力，服務提供者被迫將資金和經營團隊精力集中於持續的招募和培訓，而非策略性業務發展。這種不穩定性造成了服務交付的瓶頸。缺乏可靠的勞動力，清潔公司往往無法承接新契約或拓展新市場，從而有效限制了收入成長。此外，頻繁的員工流動會損害服務品質的穩定性，導致客戶滿意度下降，並增加失去現有合約的風險，直接破壞市場穩定。

《2024年清潔與維護管理建築服務承包商基準調查》凸顯了這個問題的嚴重性，其中76%的承包商將「員工招募與留任」列為一項重大業務挑戰。這項數據表明，市場參與企業都面臨嚴重的勞動力短缺問題。由於承包商難以招募足夠的人員來履行其現有的營運義務，他們利用商業房地產領域日益成長的需求的能力受到嚴重限制，從而導致整體市場成長放緩。

市場趨勢

服務日益集中化的綜合設施管理 (IFM) 解決方案正在重塑籌資策略。設施業主越來越傾向於採用整合模式，而非分散的單一服務合約。客戶選擇能夠提供清潔和維護等綜合解決方案的大型供應商，以追求更高的管理營運效率和規模經濟效益。這種整合不僅透過業務量的成長，也透過服務範圍的擴展來提升收入。產業業績也印證了這一趨勢的強勁勢頭。根據仲量聯行 (JLL) 於 2024 年 11 月發布的第三季財報，由於市場對整合式工作場所管理的需求不斷成長，該公司旗下 Work Dynamics 業務的收入同比成長了 20%。

同時，利用數據分析實現營運透明度和自動化報告對於檢驗以結果為導向的服務交付至關重要。承包商正在部署數位化平台，即時追蹤員工活動，並透過詳細的合規性儀錶板彌合與客戶之間的信任差距。這種數位轉型最佳化了人力資源配置，並透過展示服務品質來證明合約價值。市場數據也印證了這項方法的成功。根據Mitty集團截至2024年6月的會計年度全年業績報告，該公司營收創下45億英鎊的紀錄，年增11%，這主要歸功於其向技術主導設施轉型策略的轉變。

目錄

第1章概述

第2章：調查方法

第3章執行摘要

第4章：客戶心聲

第5章：全球合約清潔服務市場展望

  • 市場規模及預測
    • 按金額
  • 市佔率及預測
    • 服務類型（專業清潔服務、窗戶清潔、地毯和家具清潔）
    • 依最終使用者（商業設施、住宅、工業設施、醫療設施、教育機構）分類
    • 按地區
    • 按公司（2025 年）
  • 市場地圖

第6章：北美合約清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國別分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲合約清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國別分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區合約清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國別分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲合約清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東與非洲：國別分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲合約清潔服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國別分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章 市場動態

  • 促進因素
  • 任務

第12章 市場趨勢與發展

  • 併購
  • 產品發布
  • 近期趨勢

第13章：全球合約清潔服務市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商的議價能力
  • 顧客權力
  • 替代品的威脅

第15章 競爭格局

  • ABM Industries Incorporated
  • Jani-King International, Inc.
  • Anago Cleaning Systems, Inc
  • Vanguard Cleaning Systems, Inc.
  • Pritchard Industries, Inc.
  • Duraclean Corporation
  • ServiceMaster OpCo Holdings LLC
  • OCS Group Holdings Ltd
  • Cintas Corporation
  • HCS Group GmbH

第16章 策略建議

第17章：關於研究公司及免責聲明

簡介目錄
Product Code: 24695

The Global Contract Cleaning Services Market is projected to experience substantial growth, rising from a valuation of USD 383.15 Billion in 2025 to USD 629.26 Billion by 2031, reflecting a CAGR of 8.62%. This industry centers on the outsourcing of janitorial and facility maintenance duties to professional external providers responsible for managing sanitary operations across commercial, industrial, and residential properties. Key drivers fueling this expansion include a heightened focus on hygiene standards following the global health crisis and the strategic move by organizations to lower operational overhead through outsourcing. Additionally, the continuous growth of the commercial real estate sector demands reliable maintenance solutions, sustaining the need for professional cleaning engagements across diverse industries.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 383.15 Billion
Market Size 2031USD 629.26 Billion
CAGR 2026-20318.62%
Fastest Growing SegmentResidential
Largest MarketNorth America

Data from the Building Service Contractors Association International indicates that in 2024, the average number of accounts managed by cleaning contractors grew by approximately 12 percent compared to the previous year. However, despite this expansion, the industry faces a major hurdle regarding severe labor shortages and high rates of employee turnover. This workforce volatility exerts significant pressure on recruitment budgets and operational stability, which potentially hampers the ability of service providers to scale effectively and sustain high levels of service quality.

Market Driver

The adoption of Automated Cleaning Technologies and IoT Solutions is fundamentally transforming the Global Contract Cleaning Services Market by mitigating labor shortages and optimizing operational efficiency. Service providers are increasingly utilizing autonomous mobile robots and smart sensors to handle repetitive tasks such as floor scrubbing and vacuuming, enabling human staff to concentrate on high-value, detailed sanitation work. This technological evolution has moved beyond the experimental phase to scalable implementation within commercial and industrial facilities. Highlighting this shift, Tennant Company announced in June 2025 that it had surpassed a major milestone by selling its 10,000th autonomous mobile robot, marking a transition beyond early adoption for facility management automation.

In parallel, the market is being driven by a rising demand for Sustainable and Green Cleaning Methodologies, influenced by corporate environmental goals and regulatory pressures. Clients are increasingly mandating the use of eco-friendly products and transparent sustainability reporting as conditions for contract renewals, compelling providers to align with Environmental, Social, and Governance criteria to remain competitive. According to an analysis by Cleaning & Maintenance Management in July 2025, the percentage of building service contractors using ESG reporting to attract clients and employees increased to 41 percent. The financial benefits of these trends are evident in the performance of market leaders; for instance, ABM Industries reported annual revenue of $8.4 billion in 2024, a 3.2 percent increase driven by its strategic adaptability in a changing landscape.

Market Challenge

Severe labor shortages and high employee turnover rates pose a significant obstacle to the expansion of the Global Contract Cleaning Services Market. Faced with a volatile workforce, service providers are forced to redirect capital and management attention toward continuous recruitment and training cycles rather than strategic business development. This instability creates bottlenecks in service delivery; without a dependable labor pool, cleaning companies often lack the capacity to accept new contracts or enter new territories, effectively placing an artificial limit on revenue growth. Furthermore, frequent staff turnover disrupts the consistency of service quality, leading to client dissatisfaction and the potential loss of existing accounts, which directly undermines market stability.

The severity of this issue is highlighted by the Cleaning & Maintenance Management 2024 Building Service Contractor Benchmarking Survey, in which 76 percent of contractors identified recruiting and retaining staff as their primary business challenge. This statistic reveals that the majority of market participants are operating under significant labor constraints. As contractors struggle to staff their existing obligations, their ability to capitalize on the rising demand from the commercial real estate sector is severely restricted, thereby slowing the overall growth trajectory of the market.

Market Trends

The consolidation of services into Integrated Facility Management (IFM) solutions is reshaping procurement strategies, as facility owners increasingly prefer unified models over fragmented, single-service contracts. Clients are choosing to bundle janitorial tasks with maintenance to streamline governance and leverage economies of scale, favoring large-scale providers capable of delivering comprehensive solutions. This aggregation boosts revenue through expanded service scope rather than volume alone. The momentum of this trend is illustrated by sector performance; according to JLL's November 2024 Q3 earnings release, revenue for the firm's Work Dynamics segment grew by 20 percent year-over-year, driven by integrated workplace management mandates.

Simultaneously, the utilization of data analytics for operational transparency and automated reporting has become critical for validating outcome-based service delivery. Contractors are adopting digital platforms to track workforce activity in real-time, bridging the trust gap with clients through granular compliance dashboards. This digital pivot optimizes labor deployment and justifies contract value by proving service quality. The success of this approach is evident in market data; according to Mitie Group plc's June 2024 full-year results, the company reported record revenue of £4.5 billion, an 11 percent increase attributed to its strategic pivot toward technology-led facilities transformation.

Key Market Players

  • ABM Industries Incorporated
  • Jani-King International, Inc.
  • Anago Cleaning Systems, Inc
  • Vanguard Cleaning Systems, Inc.
  • Pritchard Industries, Inc.
  • Duraclean Corporation
  • ServiceMaster OpCo Holdings LLC
  • OCS Group Holdings Ltd
  • Cintas Corporation
  • HCS Group GmbH

Report Scope

In this report, the Global Contract Cleaning Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Contract Cleaning Services Market, By Service Type

  • Specialized Cleaning Services
  • Window Cleaning
  • Carpet
  • Upholstery Cleaning

Contract Cleaning Services Market, By End User

  • Commercial
  • Residential
  • Industrial
  • Healthcare
  • Educational Institutions

Contract Cleaning Services Market, By Region

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Contract Cleaning Services Market.

Available Customizations:

Global Contract Cleaning Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Contract Cleaning Services Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Service Type (Specialized Cleaning Services, Window Cleaning, Carpet, Upholstery Cleaning)
    • 5.2.2. By End User (Commercial, Residential, Industrial, Healthcare, Educational Institutions)
    • 5.2.3. By Region
    • 5.2.4. By Company (2025)
  • 5.3. Market Map

6. North America Contract Cleaning Services Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Service Type
    • 6.2.2. By End User
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Contract Cleaning Services Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Service Type
        • 6.3.1.2.2. By End User
    • 6.3.2. Canada Contract Cleaning Services Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Service Type
        • 6.3.2.2.2. By End User
    • 6.3.3. Mexico Contract Cleaning Services Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Service Type
        • 6.3.3.2.2. By End User

7. Europe Contract Cleaning Services Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Service Type
    • 7.2.2. By End User
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Contract Cleaning Services Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Service Type
        • 7.3.1.2.2. By End User
    • 7.3.2. France Contract Cleaning Services Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Service Type
        • 7.3.2.2.2. By End User
    • 7.3.3. United Kingdom Contract Cleaning Services Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Service Type
        • 7.3.3.2.2. By End User
    • 7.3.4. Italy Contract Cleaning Services Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Service Type
        • 7.3.4.2.2. By End User
    • 7.3.5. Spain Contract Cleaning Services Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Service Type
        • 7.3.5.2.2. By End User

8. Asia Pacific Contract Cleaning Services Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Service Type
    • 8.2.2. By End User
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Contract Cleaning Services Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Service Type
        • 8.3.1.2.2. By End User
    • 8.3.2. India Contract Cleaning Services Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Service Type
        • 8.3.2.2.2. By End User
    • 8.3.3. Japan Contract Cleaning Services Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Service Type
        • 8.3.3.2.2. By End User
    • 8.3.4. South Korea Contract Cleaning Services Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Service Type
        • 8.3.4.2.2. By End User
    • 8.3.5. Australia Contract Cleaning Services Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Service Type
        • 8.3.5.2.2. By End User

9. Middle East & Africa Contract Cleaning Services Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Service Type
    • 9.2.2. By End User
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Contract Cleaning Services Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Service Type
        • 9.3.1.2.2. By End User
    • 9.3.2. UAE Contract Cleaning Services Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Service Type
        • 9.3.2.2.2. By End User
    • 9.3.3. South Africa Contract Cleaning Services Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Service Type
        • 9.3.3.2.2. By End User

10. South America Contract Cleaning Services Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Service Type
    • 10.2.2. By End User
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Contract Cleaning Services Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Service Type
        • 10.3.1.2.2. By End User
    • 10.3.2. Colombia Contract Cleaning Services Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Service Type
        • 10.3.2.2.2. By End User
    • 10.3.3. Argentina Contract Cleaning Services Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Service Type
        • 10.3.3.2.2. By End User

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Contract Cleaning Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. ABM Industries Incorporated
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Jani-King International, Inc.
  • 15.3. Anago Cleaning Systems, Inc
  • 15.4. Vanguard Cleaning Systems, Inc.
  • 15.5. Pritchard Industries, Inc.
  • 15.6. Duraclean Corporation
  • 15.7. ServiceMaster OpCo Holdings LLC
  • 15.8. OCS Group Holdings Ltd
  • 15.9. Cintas Corporation
  • 15.10. HCS Group GmbH

16. Strategic Recommendations

17. About Us & Disclaimer