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市場調查報告書
商品編碼
1914667
託管列印服務市場 - 全球產業規模、佔有率、趨勢、機會和預測:按部署模式、類型、組織規模、通路類型、最終用戶產業、地區和競爭格局預測,2021-2031 年Managed Print Service, Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment Mode, By Type, By Organization Size, By Channel Type, By End User Industry, By Region & Competition, 2021-2031F |
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全球託管列印服務 (MPS) 市場預計將從 2025 年的 473.1 億美元成長到 2031 年的 847.8 億美元,複合年成長率達到 10.21%。
該市場代表企業對其紙本庫和文件工作流程的外部管理,旨在最大限度地提高生產力、提升效率並降低營運成本。推動這一市場成長的關鍵因素包括數位轉型的迫切性、支持分散式混合辦公模式的需求,以及企業為最大限度減少紙張廢棄物和能源消耗而提出的嚴格永續性要求。這些因素促使企業採用集中式列印管理解決方案,以便對其整個文件基礎架構進行詳細的可視性和控制。
| 市場概覽 | |
|---|---|
| 預測期 | 2027-2031 |
| 市場規模:2025年 | 473.1億美元 |
| 市場規模:2031年 | 847.8億美元 |
| 複合年成長率:2026-2031年 | 10.21% |
| 成長最快的細分市場 | 雲 |
| 最大的市場 | 亞太地區 |
市場擴張的主要障礙之一是針對連網列印設備的網路安全威脅日益複雜,這使得這些設備成為物聯網終端,極易遭受資料外洩。這些安全風險通常迫使供應商實施嚴格的身份驗證和監控通訊協定,從而增加了部署難度。根據商業機器和資訊系統工業協會 (JBMIA) 預測,2024 年第一季影印機和多功能印表機的出貨量將達到 851,602 台,這凸顯了在管理列印服務 (MPS) 合約中,對硬體進行強大且安全的管理的需求將持續成長。
全球託管列印服務 (MPS) 市場正經歷根本性的重塑,這主要得益於企業加速向雲端和混合列印基礎設施的轉型。這種轉型源自於企業在支援分散式辦公室的同時,努力降低本地部署成本。企業正擴大採用雲端原生列印管理解決方案,實現隨時隨地安全列印,幾乎無需複雜的 VPN 和維護成本高的本地伺服器。這種轉變提高了營運柔軟性,並提升了整合數位工作流程服務提供者的收入。例如,根據理光集團於 2024 年 10 月發布的《2024 年綜合報告》,理光辦公服務部門的經常性收入預計將達到 3975 億日元,同比成長 14%,凸顯了從傳統硬體模式向靈活的雲端中心架構的快速轉變。
第二個關鍵促進因素是企業日益重視資料安全性和合規性,迫使其利用管理列印服務 (MPS) 來強化易受攻擊的列印終端,抵禦進階網路威脅。隨著連網印表機成為常見的攻擊途徑,供應商在其合約中強制要求採用嚴格的零信任架構和自動威脅偵測,以降低自身責任風險。惠普公司於 2024 年 5 月發布的《HP Wolf 安全威脅洞察報告 2024 年第一季》凸顯了這一重要性的迫切性。該報告發現,11% 的已識別惡意軟體威脅是透過 PDF 文件傳播的,因此強大的內容分析至關重要。在此背景下,由 MPS主導的大規模硬體市場得以維持。佳能印刷部門預計 2024 年淨銷售額將達到 2.5227 兆日元,這證實了龐大的基礎設施需要專業管理。
全球託管列印服務 (MPS) 市場的擴張面臨許多挑戰,其中最主要的原因是針對連網列印設備的網路安全威脅日益複雜。隨著多功能印表機向先進的物聯網 (IoT) 終端演進,它們也越來越容易成為惡意攻擊者入侵企業網路的潛在入口。漏洞的增加迫使企業對 MPS 提供者進行嚴格的安全審查,導致銷售週期顯著延長,合約執行也隨之延遲。提供者必須展現出強大的防禦能力,以抵禦韌體入侵和資料洩露,這項需求已超越了傳統的效率優勢,令那些規避風險的企業猶豫不決。
近期產業數據印證了這項擔憂,凸顯了互聯基礎設施面臨的威脅之嚴重性。根據電腦產業協會 (CompTIA) 發布的《2024 年網路安全狀況報告》,31% 的企業認為基於物聯網的攻擊和韌體破解是威脅其安全態勢的主要領域。這項數據強化了人們對網路連接印表機等設備的具體擔憂,迫使企業優先考慮風險緩解而非託管列印解決方案的成本節約效益,從而直接阻礙了市場成長。因此,由於潛在客戶在將第三方託管設備整合到其生態系統之前要求獲得全面的安全保障,市場成長舉步維艱。
將人工智慧 (AI) 整合到預測性車隊分析中,正在革新全球管理維護服務 (MPS) 市場,將維護模式從被動式轉變為主動式。供應商正在部署 AI 驅動的演算法,以即時監控設備健康狀況,在組件故障影響營運之前進行預測,並自動觸發維修工作流程。這項技術進步顯著減少了設備停機時間和與現場服務介入相關的營運成本,從而提升了管理合約的整體價值。根據全錄公司於 2024 年 9 月發布的《2024 年全球企業社會責任 (CSR) 報告》,該公司利用 AI 驅動的遠端支援和預測分析,在 2023 年避免了 93,400 次現場技術人員訪問,直接最佳化了車隊的運作和效率。
同時,永續性和綠色列印方式的興起正在重塑服務等級協定 (SLA)。企業要求其列印基礎設施遵循循環經濟原則,而管理列印服務 (MPS) 供應商則優先採用翻新硬體、節能設備和閉合迴路回收計劃,以配合客戶的脫碳目標。這一趨勢不僅限於簡單的節能,還涵蓋了全面的生命週期管理以及在設備製造中大量整合消費後回收材料 (PCR)。根據惠普公司於 2024 年 8 月發布的《2024 年永續發展影響報告》,該公司在 2023 年在其產品中使用了 34,400 公噸消費後塑膠。這表明,供應商正在大力採用永續材料,以滿足不斷變化的市場需求。
The Global Managed Print Service (MPS) Market is projected to expand from USD 47.31 Billion in 2025 to USD 84.78 Billion by 2031, achieving a CAGR of 10.21%. This market involves the external administration of an organization's hardcopy device fleet and document workflows, designed to maximize output, enhance efficiency, and lower operational expenses. Key drivers supporting this growth include the urgent need for digital transformation, the necessity to support distributed hybrid workforces, and strict corporate sustainability mandates focused on minimizing paper waste and energy use. These factors compel enterprises to implement centralized print management solutions that provide detailed visibility and control over their entire document infrastructure.
| Market Overview | |
|---|---|
| Forecast Period | 2027-2031 |
| Market Size 2025 | USD 47.31 Billion |
| Market Size 2031 | USD 84.78 Billion |
| CAGR 2026-2031 | 10.21% |
| Fastest Growing Segment | Cloud |
| Largest Market | Asia Pacific |
One significant obstacle hindering market expansion is the rising complexity of cybersecurity threats aimed at network-connected print devices, which have become vulnerable IoT endpoints for potential data breaches. These security risks oblige providers to enforce strict authentication and monitoring protocols, often complicating deployment processes. According to the Japan Business Machine and Information System Industries Association (JBMIA), copier and multifunction device shipments reached 851,602 units in the first quarter of 2024, highlighting the massive and continuous influx of hardware that requires robust, secure management within MPS contracts.
Market Driver
The Global Managed Print Service (MPS) Market is being fundamentally reshaped by an accelerating shift toward cloud-based and hybrid print infrastructures, as organizations seek to support distributed workforces while minimizing on-premises costs. Enterprises are increasingly embracing cloud-native print management solutions that enable secure printing from any location, effectively removing the need for complex VPNs and high-maintenance local servers. This transition improves operational flexibility and boosts revenue for providers offering integrated digital workflow services. For instance, the 'Ricoh Group Integrated Report 2024' from October 2024 noted that recurring revenues for Ricoh's Office Services segment rose by 14% year-on-year to 397.5 billion yen, underscoring the rapid pace at which businesses are replacing legacy hardware models with flexible, cloud-centric architectures.
A second critical driver is the heightened focus on data security and regulatory compliance, which pushes organizations to leverage MPS to fortify vulnerable print endpoints against sophisticated cyber threats. As network-connected printers become common entry points for attacks, providers are mandating rigorous zero-trust architectures and automated threat detection within contracts to mitigate liability. The urgency of this imperative is highlighted by HP's 'HP Wolf Security Threat Insights Report Q1 2024' from May 2024, which found that 11% of identified malware threats were delivered via PDF documents, requiring robust content analysis. This environment sustains the large-scale hardware market governed by MPS, evidenced by Canon's Printing Business Unit generating net sales of 2,522.7 billion yen in 2024, affirming the massive infrastructure base necessitating professional management.
Market Challenge
The expansion of the Global Managed Print Service (MPS) Market faces a significant barrier due to the complexity of cybersecurity threats targeting network-connected print devices. As multifunction printers evolve into sophisticated Internet of Things (IoT) endpoints, they increasingly serve as potential entry points for malicious actors to infiltrate corporate networks. This escalated vulnerability compels organizations to subject MPS providers to rigorous security scrutiny, significantly prolonging sales cycles and delaying contract implementation. The necessity for providers to demonstrate impenetrable defenses against firmware breaches and data exfiltration often overrides traditional efficiency arguments, causing hesitation among risk-averse enterprises.
This apprehension is supported by recent industry data highlighting the severity of the threat landscape surrounding connected infrastructure. According to the Computing Technology Industry Association (CompTIA) in its 'State of Cybersecurity 2024' report, 31% of organizations identified IoT-based attacks and firmware hacking as key threat areas challenging their security posture. This statistic validates the specific anxiety regarding devices like networked printers, directly impeding market growth by forcing businesses to prioritize risk mitigation over the cost-saving benefits of managed print solutions. Consequently, the market struggles to accelerate as potential clients pause to demand exhaustive security guarantees before integrating third-party managed devices into their ecosystems.
Market Trends
The integration of artificial intelligence (AI) for predictive fleet analytics is revolutionizing the Global Managed Print Service (MPS) Market by shifting maintenance models from reactive to proactive. Providers are deploying AI-driven algorithms to monitor device health in real-time, forecasting component failures before they disrupt operations and automatically triggering remediation workflows. This technological advancement significantly reduces device downtime and operational costs associated with physical service interventions, enhancing the overall value of managed contracts. According to Xerox's '2024 Global Corporate Social Responsibility (CSR) Report' from September 2024, the use of AI-driven remote support and predictive analytics enabled the company to avoid 93,400 engineer site visits in 2023, directly optimizing fleet uptime and efficiency.
Simultaneously, the proliferation of sustainability-centric green printing practices is reshaping service level agreements as enterprises demand circular economy principles within their print infrastructure. MPS providers are increasingly prioritizing the deployment of remanufactured hardware, energy-efficient devices, and closed-loop recycling programs to align with client decarbonization goals. This trend extends beyond simple energy savings to include comprehensive lifecycle management and the mass integration of post-consumer recycled (PCR) materials into device manufacturing. As reported in HP's '2024 Sustainable Impact Report' in August 2024, the organization incorporated 34,400 tonnes of post-consumer recycled plastic into its products in 2023, illustrating the scale at which vendors are embedding sustainable materials to meet evolving market expectations.
Report Scope
In this report, the Global Managed Print Service (MPS) Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Company Profiles: Detailed analysis of the major companies present in the Global Managed Print Service (MPS) Market.
Global Managed Print Service (MPS) Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report: