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市場調查報告書
商品編碼
1881603

公民服務市場－全球產業規模、佔有率、趨勢、機會和預測，依技術、應用、地區和競爭格局分類，2020-2030年預測

Citizen Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Technology, By Application, By Region, By Competition, 2020-2030F
出版日期: | 出版商: TechSci Research | 英文 181 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球公民服務市場規模將從2024年的113.7億美元成長到2030年的292.4億美元，年複合成長率達17.05%。該市場涵蓋政府機構向居民提供的各種公共服務和設施，並利用數位技術增強公民互動和服務交付。人工智慧解決方案的整合日益成為該市場的重要組成部分，旨在最佳化公共部門的運作。

市場概覽
預測期 2026-2030
2024年市場規模 113.7億美元
2030年市場規模 292.4億美元
2025-2030年複合年成長率 17.05%
成長最快的細分市場 公安
最大的市場 北美洲

主要市場促進因素

主要市場挑戰

主要市場趨勢

目錄

第1章：產品概述

第2章：研究方法

第3章：執行概要

第4章：顧客之聲

第5章：全球公民服務市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 依技術分類（機器學習、自然語言處理、影像處理、臉部辨識）
    • 按應用領域（醫療保健、公共安全、交通、運輸管理、公用事業、一般服務）
    • 按地區
    • 按公司（2024 年）
  • 市場地圖

第6章：北美公民服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲公民服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太公民服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國家分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲公民服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲公民服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章：市場動態

  • 促進要素
  • 挑戰

第12章：市場趨勢與發展

  • 併購（如有）
  • 產品發布（如有）
  • 最新進展

第13章：全球公民服務市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商議價能力
  • 顧客的力量
  • 替代產品的威脅

第15章：競爭格局

  • Accenture Plc
  • Microsoft Corporation
  • Oracle Corporation
  • Amazon Web Services Inc.
  • IBM Corporation
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • Wipro Limited
  • Capgemini Services SAS
  • Sopra Steria Group

第16章：策略建議

第17章調查會社について,免責事項

簡介目錄
Product Code: 21584

The Global Citizen Services Market will grow from USD 11.37 Billion in 2024 to USD 29.24 Billion by 2030 at a 17.05% CAGR. The Global Citizen Services Market encompasses the provision of various public services and amenities by governmental entities to residents, leveraging digital technologies to enhance citizen interactions and service delivery. This market is increasingly defined by the integration of artificial intelligence solutions aimed at optimizing public sector operations.

Market Overview
Forecast Period2026-2030
Market Size 2024USD 11.37 Billion
Market Size 2030USD 29.24 Billion
CAGR 2025-203017.05%
Fastest Growing SegmentPublic Safety
Largest MarketNorth America

Key Market Drivers

Government Digital Transformation Initiatives and Investments significantly drive the Global Citizen Services Market. Public administrations worldwide are committing substantial resources to overhaul legacy systems and embrace digital-first strategies, aiming to streamline operations and enhance service delivery. For instance, according to GOV.UK, in January 2025, the UK public sector spent approximately £26 billion on technology in 2023, reflecting a dedicated push towards modernization. This significant financial commitment extends to developing robust digital infrastructure, implementing cloud-based solutions, and creating integrated platforms that facilitate seamless citizen interactions. This transformation is driven by a necessity to meet contemporary demands for efficiency and accessibility, fundamentally reshaping public service operations.

Key Market Challenges

The persistent lack of specialized expertise and robust infrastructure within government organizations poses a significant impediment to the expansion of the Global Citizen Services Market. This deficiency directly hinders the effective development and deployment of advanced digital solutions essential for modern public service delivery. Without adequate technical skills, governmental entities struggle to leverage technologies such as artificial intelligence and advanced data analytics, which are increasingly crucial for optimizing operations and meeting evolving citizen expectations.

Key Market Trends

The shift towards citizen-centric service design represents a fundamental reorientation in how public services are conceived and delivered. This trend moves beyond merely digitizing existing processes, focusing instead on a deep understanding of citizens' needs, preferences, and complete service journeys. Governments are increasingly investing in methodologies that prioritize user experience, aiming for intuitive, accessible, and efficient digital interactions that build public trust and satisfaction. This approach necessitates specialized expertise and platforms for user research, co-creation, and iterative service development.

Key Market Players

  • Accenture Plc
  • Microsoft Corporation
  • Oracle Corporation
  • Amazon Web Services Inc.
  • IBM Corporation
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • Wipro Limited
  • Capgemini Services SAS
  • Sopra Steria Group

Report Scope:

In this report, the Global Citizen Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Citizen Services Market, By Technology:

  • Machine Learning
  • Natural Language Processing
  • Image Processing
  • Face Recognition

Citizen Services Market, By Application:

  • Healthcare
  • Public Safety
  • Traffic
  • Transportation Management
  • Utilities
  • General Services

Citizen Services Market, By Region:

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Citizen Services Market.

Available Customizations:

Global Citizen Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Citizen Services Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Technology (Machine Learning, Natural Language Processing, Image Processing, Face Recognition)
    • 5.2.2. By Application (Healthcare, Public Safety, Traffic, Transportation Management, Utilities, General Services)
    • 5.2.3. By Region
    • 5.2.4. By Company (2024)
  • 5.3. Market Map

6. North America Citizen Services Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Technology
    • 6.2.2. By Application
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Citizen Services Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Technology
        • 6.3.1.2.2. By Application
    • 6.3.2. Canada Citizen Services Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Technology
        • 6.3.2.2.2. By Application
    • 6.3.3. Mexico Citizen Services Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Technology
        • 6.3.3.2.2. By Application

7. Europe Citizen Services Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Technology
    • 7.2.2. By Application
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Citizen Services Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Technology
        • 7.3.1.2.2. By Application
    • 7.3.2. France Citizen Services Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Technology
        • 7.3.2.2.2. By Application
    • 7.3.3. United Kingdom Citizen Services Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Technology
        • 7.3.3.2.2. By Application
    • 7.3.4. Italy Citizen Services Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Technology
        • 7.3.4.2.2. By Application
    • 7.3.5. Spain Citizen Services Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Technology
        • 7.3.5.2.2. By Application

8. Asia Pacific Citizen Services Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Technology
    • 8.2.2. By Application
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Citizen Services Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Technology
        • 8.3.1.2.2. By Application
    • 8.3.2. India Citizen Services Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Technology
        • 8.3.2.2.2. By Application
    • 8.3.3. Japan Citizen Services Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Technology
        • 8.3.3.2.2. By Application
    • 8.3.4. South Korea Citizen Services Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Technology
        • 8.3.4.2.2. By Application
    • 8.3.5. Australia Citizen Services Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Technology
        • 8.3.5.2.2. By Application

9. Middle East & Africa Citizen Services Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Technology
    • 9.2.2. By Application
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Citizen Services Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Technology
        • 9.3.1.2.2. By Application
    • 9.3.2. UAE Citizen Services Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Technology
        • 9.3.2.2.2. By Application
    • 9.3.3. South Africa Citizen Services Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Technology
        • 9.3.3.2.2. By Application

10. South America Citizen Services Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Technology
    • 10.2.2. By Application
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Citizen Services Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Technology
        • 10.3.1.2.2. By Application
    • 10.3.2. Colombia Citizen Services Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Technology
        • 10.3.2.2.2. By Application
    • 10.3.3. Argentina Citizen Services Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Technology
        • 10.3.3.2.2. By Application

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Citizen Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. Accenture Plc
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Microsoft Corporation
  • 15.3. Oracle Corporation
  • 15.4. Amazon Web Services Inc.
  • 15.5. IBM Corporation
  • 15.6. Cognizant Technology Solutions Corporation
  • 15.7. Infosys Limited
  • 15.8. Wipro Limited
  • 15.9. Capgemini Services SAS
  • 15.10. Sopra Steria Group

16. Strategic Recommendations

17. About Us & Disclaimer