2025年全球雲端IT服務管理（ITSM）市場報告

近年來，雲端IT服務管理（ITSM）市場發展迅速，預計從2024年的92.1億美元成長到2025年的107.3億美元，複合年成長率（CAGR）為16.6%。這一成長主要歸因於以下幾個方面：對可擴展且經濟高效的IT服務管理解決方案的需求不斷成長；政府和教育行業對IT服務管理（ITSM）解決方案的需求不斷成長；旅遊和酒店行業對IT服務管理（ITSM）解決方案的需求不斷成長；醫療保健通訊對IT服務管理（ITSM）解決方案的需求不斷成長；

預計未來幾年，雲端IT服務管理（ITSM）市場將快速成長，到2029年市場規模將達到197.6億美元，複合年成長率（CAGR）為16.5%。預測期間的成長主要歸因於遠距辦公的日益普及、IT產業對雲端服務需求的不斷成長、業務流程自動化服務需求的增加、自帶設備辦公室（BYOD）理念的興起以及對高效IT營運日益成長的需求。預測期內的關鍵趨勢包括：各行業對雲端技術的採用、各營運商對IT基礎設施的開發和投資、人工智慧（AI）在ITSM解決方案中的應用以及對雲端IT服務管理軟體解決方案的需求。

未來五年16.5%的成長預測較我們先前對該市場的預測略微下調0.4%。這一下調主要歸因於美國與其他國家之間的關稅影響。如果關稅影響到從大型海外供應商採購的自動化套件和工作流程編配工具，IT服務管理（ITSM）產業可能面臨更高的成本。此外，由於互惠關稅以及日益加劇的貿易緊張局勢和限制對全球經濟和貿易造成的負面影響，其影響範圍也將更加廣泛。

遠距辦公的日益普及預計將推動雲端IT服務管理（ITSM）市場的擴張。遠距辦公是指員工利用筆記型電腦、智慧型手機和視訊會議工具等技術，在傳統辦公環境之外完成工作。遠距辦公的興起得益於科技進步、人們對工作與生活平衡觀念的轉變以及全球疫情的影響，這些因素加速了彈性辦公模式的普及。雲端IT服務管理提供各種工具和技術，以確保遠距辦公人員的順暢操作、更高的安全性和更佳的使用者體驗。例如，英國國家統計局（一個非政府部門）在2023年2月發布的報告顯示，從2022年9月到2023年1月，英國有16%的人完全在家工作，28%的人採用混​​合辦公模式（在家工作和在辦公室辦公相結合）。因此，遠距辦公的日益普及正在促進雲端IT服務管理（ITSM）市場的成長。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場：宏觀經濟情景，包括利率、通貨膨脹、地緣政治、貿易戰和關稅，以及新冠疫情及其復甦對市場的影響

第5章 全球成長分析與策略分析框架

• 全球雲端IT服務管理（ITSM）：PESTEL分析（政治、社會、技術、環境、法律因素、促進因素與限制因素）
• 終端用戶產業分析
• 全球雲端IT服務管理（ITSM）市場：成長率分析
• 全球雲端IT服務管理（ITSM）市場表現：規模與成長，2019-2024年
• 全球雲端IT服務管理（ITSM）市場預測：規模與成長，2024-2029年，2034年預測
• 全球雲端IT服務管理（ITSM）：潛在市場規模（TAM）

第6章 市場細分

• 全球雲端IT服務管理（ITSM）市場依組件分類，實際數據及預測，2019-2024年、2024-2029年預測、2034年預測
• 解決方案
• 服務
• 全球雲端IT服務管理（ITSM）市場：依部署方式、實際結果及預測分類，2019-2024年、2024-2029年預測、2034年預測
• 公共雲端
• 私有雲端
• 混合雲端
• 全球雲端IT服務管理（ITSM）市場依組織規模分類，實際值及預測值（2019-2024年、2024-2029年預測值、2034年預測值）
• 小型企業
• 主要企業
• 全球雲端IT服務管理（ITSM）市場按應用、效能和預測分類，2019-2024年、2024-2029年預測、2034年預測
• 配置管理
• 績效管理
• 網管
• 資料庫管理系統
• 其他用途
• 全球雲端IT服務管理（ITSM）市場依最終用戶產業分類，實際數據及預測，2019-2024年、2024-2029年預測、2034年預測
• 銀行、金融服務和保險
• 資訊科技與通訊
• 零售
• 衛生保健
• 其他終端用戶產業
• 全球雲端IT服務管理（ITSM）市場：依解決方案類型細分，實際結果與預測（2019-2024年、2024-2029年預測、2034年預測）。
• 雲端基礎的IT服務管理軟體
• IT資產管理（ITAM）解決方案
• 事件管理解決方案
• 問題管理解決方案
• 變革管理解決方案
• 服務請求管理解決方案
• 服務台解決方案
• 配置管理資料庫(CMDB) 解決方案
• 自助服務或入口網站解決方案
• 自動化和編配解決方案
• 全球雲端IT服務管理（ITSM）市場：依服務類型細分，實際結果及預測（2019-2024年、2024-2029年預測、2034年預測）
• 諮詢服務
• 實施和整合服務
• 支援和維護服務
• 託管服務
• 培訓和教育服務

第7章 區域和國家分析

• 全球雲端IT服務管理（ITSM）市場：區域表現與預測，2019-2024年、2024-2029年預測、2034年預測
• 全球雲端IT服務管理（ITSM）市場：按國家/地區分類，實際結果和預測，2019-2024年、2024-2029年預測、2034年預測

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章：澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章：德國市場

第18章：法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章：競爭格局與公司概況

• 雲端IT服務管理（ITSM）市場：競爭格局
• 雲端IT服務管理（ITSM）市場：公司概況
  • Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
  • Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章：其他領先和創新企業

• ServiceNow Inc.
• OpenText Corp.
• Splunk Inc.
• Citrix Systems Inc.
• Atlassian
• Micro Focus International PLC
• BMC Software Inc.
• Zendesk Inc.
• Ivanti Inc.
• ManageEngine
• Zoho Corporation Pvt. Ltd.
• Cherwell Software LLC
• Freshworks Inc.
• Icertis Inc.
• EasyVista Inc.

第32章 全球市場競爭基準化分析與儀錶板

第33章 重大併購

第34章 近期市場趨勢

第35章：高潛力市場國家、細分市場與策略

• 2029年雲端IT服務管理（ITSM）市場：提供新機會的國家
• 2029年雲端IT服務管理（ITSM）市場：新興細分市場機會
• 2029年雲端IT服務管理（ITSM）市場：成長策略
  • 基於市場趨勢的策略
  • 競爭對手策略

第36章附錄

Cloud IT service management (ITSM) involves utilizing cloud-based solutions and tools to implement and oversee IT service delivery. It encompasses all aspects of designing, creating, delivering, supporting, and managing the lifecycle of IT services. These solutions offer on-demand self-service, resource pooling, and measured service.

The primary components of cloud ITSM consist of solutions and services. Cloud ITSM solutions are software platforms delivered via the cloud, facilitating comprehensive IT service management for organizations. These solutions are deployed through public, private, and hybrid clouds, catering to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find application in configuration management, performance management, network management, database management systems, and other areas, serving diverse end-users such as banking, financial services, and insurance, information technology and telecommunication, retail, healthcare, and others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The cloud IT service management (ITSM) market research report is one of a series of new reports from The Business Research Company that provides cloud IT service management (ITSM) statistics, including cloud IT service management (ITSM) global market size, regional shares, competitors with a cloud IT service management (ITSM) share, detailed cloud IT service management (ITSM) market segments, market trends and opportunities, and any further data you may need to thrive in the cloud IT service management (ITSM) industry. This cloud IT service management (ITSM) research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud it service management (itsm) market size has grown rapidly in recent years. It will grow from $9.21 billion in 2024 to $10.73 billion in 2025 at a compound annual growth rate (CAGR) of 16.6%. The growth in the historic period can be attributed to increasing demand for scalable and cost-effective IT services management solutions, rise in demand for IT service management (ITSM) solutions in government and education, increasing demand for IT service management (ITSM) solutions in travel and hospitality, increasing demand for IT service management (ITSM) solutions in healthcare, rise in need for it service management (ITSM) solutions in it and telecommunication.

The cloud it service management (itsm) market size is expected to see rapid growth in the next few years. It will grow to $19.76 billion in 2029 at a compound annual growth rate (CAGR) of 16.5%. The growth in the forecast period can be attributed to an increasing shift towards remote work, rising demand for cloud services in the it industry, rising demand for automation services in business processes, rising concept of bring-your-own-device (BYOD), growing need for efficient execution of IT operations. Major trends in the forecast period include the adoption of cloud technologies across industries, the development of IT infrastructure, investments by various operators, the adoption of artificial intelligence (AI) in ITSM solutions, and demand for cloud IT service management software solutions.

The forecast of 16.5% growth over the next five years reflects a modest reduction of 0.4% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. The ITSM sector might face elevated costs if tariffs affect automation suites and workflow orchestration tools procured from leading foreign vendors. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing shift towards remote work is expected to drive the expansion of the cloud IT service management (ITSM) market. Remote work refers to an arrangement where employees carry out their tasks away from a traditional office setting, utilizing technologies like laptops, smartphones, and video conferencing tools. The rise in remote work is fueled by technological advancements, changing perspectives on work-life balance, and the global pandemic, which accelerated the adoption of flexible work options. Cloud IT service management provides the tools and technologies that ensure smooth operations, improved security, and a better user experience for remote workers. For example, in February 2023, The Office for National Statistics, a UK-based non-ministerial department, reported that between September 2022 and January 2023, 16% of people in Great Britain worked entirely from home, while 28% worked a mix of home and office-based hours. Therefore, the growing shift towards remote work is contributing to the growth of the cloud IT service management (ITSM) market.

Leading companies in the cloud ITSM sector are actively developing AI-driven data platforms to optimize resource allocation and enhance customer experiences. These platforms integrate artificial intelligence and machine learning technologies to improve the efficiency, accuracy, and efficacy of IT service management processes. For example, in May 2023, IBM unveiled Watsonx, a cloud-based platform designed to empower enterprises with end-to-end AI capabilities, including AI development, data management, and governance. Such initiatives reflect a broader industry focus on leveraging AI to drive innovation and efficiency in IT service management.

In June 2022, Freshworks Inc., a US-based provider of cloud-based software-as-a-service solutions, acquired Device42 Inc. for an undisclosed amount. This acquisition is intended to enhance Freshworks Inc.'s product portfolio and strengthen its position in the IT service management market. Device42 Inc. is a US-based software company specializing in IT asset and network management software.

Major companies operating in the cloud IT service management (ITSM) market are Amazon.com Inc., International Business Machines Corporation, Broadcom Inc., Hewlett Packard Enterprise Company, Salesforce Inc., ServiceNow Inc., OpenText Corp., Splunk Inc., Citrix Systems Inc., Atlassian, Micro Focus International PLC, BMC Software Inc., Zendesk Inc., Ivanti Inc., ManageEngine, Zoho Corpoation Pvt. Ltd., Cherwell Software LLC, Freshworks Inc., Icertis Inc., EasyVista Inc., Axios Systems PLC, SysAid Technologies Ltd., InvGate Inc., CA Technologies Inc., Sunrise Software Ltd.

North America was the largest region in the cloud IT service management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cloud IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, training and certification programs, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud IT service management (ITSM) market also includes sales of problem management tools, configuration management tools, and orchestration tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud IT Service Management (ITSM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud it service management (itsm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for cloud it service management (itsm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cloud it service management (itsm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solution; Services
• 2) By Deployment: Public Cloud; Private Cloud; Hybrid Cloud
• 3) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
• 4) By Application: Configuration Management; Performance Management; Network Management; Database Management System; Other Applications
• 5) By End-User Industry: Banking, Financial Services, And Insurance; Information Technology And Telecommunication; Retail; Healthcare; Other End-User Industries
• Subsegments:
• 1) By Solution: Cloud-Based ITSM Software; IT Asset Management (ITAM) Solutions; Incident Management Solutions; Problem Management Solutions; Change Management Solutions; Service Request Management Solutions; Service Desk Solutions; Configuration Management Database (CMDB) Solutions; Self-Service Or Portal Solutions; Automation And Orchestration Solutions
• 2) By Services: Consulting Services; Implementation And Integration Services; Support And Maintenance Services; Managed Services; Training And Education Services
• Companies Mentioned: Amazon.com Inc.; International Business Machines Corporation; Broadcom Inc.; Hewlett Packard Enterprise Company; Salesforce Inc.; ServiceNow Inc.; OpenText Corp.; Splunk Inc.; Citrix Systems Inc.; Atlassian; Micro Focus International PLC; BMC Software Inc.; Zendesk Inc.; Ivanti Inc.; ManageEngine; Zoho Corporation Pvt. Ltd.; Cherwell Software LLC; Freshworks Inc.; Icertis Inc.; EasyVista Inc.; Axios Systems PLC; SysAid Technologies Ltd.; InvGate Inc.; CA Technologies Inc.; Sunrise Software Ltd.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time Series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Cloud IT Service Management (ITSM) market Characteristics

3. Cloud IT Service Management (ITSM) market Trends And Strategies

4. Cloud IT Service Management (ITSM) market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

• 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Cloud IT Service Management (ITSM) Growth Analysis And Strategic Analysis Framework

• 5.1. Global Cloud IT Service Management (ITSM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Cloud IT Service Management (ITSM) market Growth Rate Analysis
• 5.4. Global Cloud IT Service Management (ITSM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Cloud IT Service Management (ITSM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Cloud IT Service Management (ITSM) Total Addressable Market (TAM)

6. Cloud IT Service Management (ITSM) market Segmentation

• 6.1. Global Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Solution
• Services
• 6.2. Global Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Public Cloud
• Private Cloud
• Hybrid Cloud
• 6.3. Global Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small And Medium Enterprises (SMEs)
• Large Enterprises
• 6.4. Global Cloud IT Service Management (ITSM) market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Configuration Management
• Performance Management
• Network Management
• Database Management System
• Other Applications
• 6.5. Global Cloud IT Service Management (ITSM) market, Segmentation By End-User Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Banking, Financial Services, And Insurance
• Information Technology And Telecommunication
• Retail
• Healthcare
• Other End-User Industries
• 6.6. Global Cloud IT Service Management (ITSM) Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud-Based ITSM Software
• IT Asset Management (ITAM) Solutions
• Incident Management Solutions
• Problem Management Solutions
• Change Management Solutions
• Service Request Management Solutions
• Service Desk Solutions
• Configuration Management Database (CMDB) Solutions
• Self-Service Or Portal Solutions
• Automation And Orchestration Solutions
• 6.7. Global Cloud IT Service Management (ITSM) Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation And Integration Services
• Support And Maintenance Services
• Managed Services
• Training And Education Services

7. Cloud IT Service Management (ITSM) market Regional And Country Analysis

• 7.1. Global Cloud IT Service Management (ITSM) market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Cloud IT Service Management (ITSM) market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Cloud IT Service Management (ITSM) market

• 8.1. Asia-Pacific Cloud IT Service Management (ITSM) market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Cloud IT Service Management (ITSM) market

• 9.1. China Cloud IT Service Management (ITSM) market Overview
• 9.2. China Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Cloud IT Service Management (ITSM) market

• 10.1. India Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Cloud IT Service Management (ITSM) market

• 11.1. Japan Cloud IT Service Management (ITSM) market Overview
• 11.2. Japan Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Cloud IT Service Management (ITSM) market

• 12.1. Australia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Cloud IT Service Management (ITSM) market

• 13.1. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Cloud IT Service Management (ITSM) market

• 14.1. South Korea Cloud IT Service Management (ITSM) market Overview
• 14.2. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Cloud IT Service Management (ITSM) market

• 15.1. Western Europe Cloud IT Service Management (ITSM) market Overview
• 15.2. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Cloud IT Service Management (ITSM) market

• 16.1. UK Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Cloud IT Service Management (ITSM) market

• 17.1. Germany Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Cloud IT Service Management (ITSM) market

• 18.1. France Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Cloud IT Service Management (ITSM) market

• 19.1. Italy Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Cloud IT Service Management (ITSM) market

• 20.1. Spain Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Cloud IT Service Management (ITSM) market

• 21.1. Eastern Europe Cloud IT Service Management (ITSM) market Overview
• 21.2. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Cloud IT Service Management (ITSM) market

• 22.1. Russia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Cloud IT Service Management (ITSM) market

• 23.1. North America Cloud IT Service Management (ITSM) market Overview
• 23.2. North America Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Cloud IT Service Management (ITSM) market

• 24.1. USA Cloud IT Service Management (ITSM) market Overview
• 24.2. USA Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Cloud IT Service Management (ITSM) market

• 25.1. Canada Cloud IT Service Management (ITSM) market Overview
• 25.2. Canada Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Cloud IT Service Management (ITSM) market

• 26.1. South America Cloud IT Service Management (ITSM) market Overview
• 26.2. South America Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Cloud IT Service Management (ITSM) market

• 27.1. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Cloud IT Service Management (ITSM) market

• 28.1. Middle East Cloud IT Service Management (ITSM) market Overview
• 28.2. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Cloud IT Service Management (ITSM) market

• 29.1. Africa Cloud IT Service Management (ITSM) market Overview
• 29.2. Africa Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Cloud IT Service Management (ITSM) market Competitive Landscape And Company Profiles

• 30.1. Cloud IT Service Management (ITSM) market Competitive Landscape
• 30.2. Cloud IT Service Management (ITSM) market Company Profiles
  • 30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Cloud IT Service Management (ITSM) market Other Major And Innovative Companies

• 31.1. ServiceNow Inc.
• 31.2. OpenText Corp.
• 31.3. Splunk Inc.
• 31.4. Citrix Systems Inc.
• 31.5. Atlassian
• 31.6. Micro Focus International PLC
• 31.7. BMC Software Inc.
• 31.8. Zendesk Inc.
• 31.9. Ivanti Inc.
• 31.10. ManageEngine
• 31.11. Zoho Corporation Pvt. Ltd.
• 31.12. Cherwell Software LLC
• 31.13. Freshworks Inc.
• 31.14. Icertis Inc.
• 31.15. EasyVista Inc.

32. Global Cloud IT Service Management (ITSM) market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud IT Service Management (ITSM) market

34. Recent Developments In The Cloud IT Service Management (ITSM) market

35. Cloud IT Service Management (ITSM) market High Potential Countries, Segments and Strategies

• 35.1 Cloud IT Service Management (ITSM) market In 2029 - Countries Offering Most New Opportunities
• 35.2 Cloud IT Service Management (ITSM) market In 2029 - Segments Offering Most New Opportunities
• 35.3 Cloud IT Service Management (ITSM) market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer