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市場調查報告書
商品編碼
1843569
2025年全球通訊人工智慧市場報告AI In Telecommunication Global Market Report 2025 |
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近年來,通訊領域人工智慧市場規模迅速擴張,從2024年的34.1億美元成長到2025年的47.2億美元,複合年成長率達38.3%。這段時期的成長主要受以下因素驅動:網路複雜性日益增加、客戶服務期望不斷提高、資料爆炸性成長及對分析的需求、網路安全挑戰、市場競爭以及營運效率的提升。
預計未來幾年,通訊領域的人工智慧市場將呈指數級成長,到2029年將達到192億美元,年複合成長率(CAGR)高達42.0%。預測期內的成長主要歸功於5G網路的擴展、客戶體驗目標的提升、邊緣運算的整合、日益成長的網路安全問題以及對網路自動化需求的不斷增加。預測期內的關鍵趨勢包括:人工智慧在收入保障方面的應用、人工智慧驅動的頻譜管理最佳化、人工智慧在邊緣運算中用於低延遲服務、人工智慧在虛擬化網路功能中的應用以及人工智慧驅動的綠色通訊。
我們在通訊應用人工智慧機器學習演算法和其他先進技術,以增強通訊服務和流程,旨在改善和最佳化網路基礎設施,確保網路穩定高效運作。
人工智慧在通訊的主要組成部分是解決方案和服務。解決方案指的是利用機器學習技術來解決特定問題或任務的演算法或模型。這些解決方案可以部署在本地或雲端,並利用機器學習、自然語言處理 (NLP) 和資料分析等多種技術。人工智慧在通訊領域的應用範圍十分廣泛,包括客戶分析、網路安全、網路最佳化、自我診斷和虛擬助理等。
美國在2025年春季突然提高關稅及其引發的貿易摩擦,對資訊科技產業,特別是硬體製造、資料基礎設施和軟體部署領域,產生了重大影響。進口半導體、電路基板和網路設備的關稅上漲,推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司,面臨更長的前置作業時間和價格壓力。同時,對專用軟體徵收的關稅以及主要國際市場的報復性措施,擾亂了全球IT供應鏈,並降低了海外對美國製造技術的需求。為了應對這些挑戰,該產業正在加大對國內晶片生產的投資,擴大供應商網路,並利用人工智慧驅動的自動化技術來增強韌性,更有效地控制成本。
本研究報告是商業研究公司( The Business Research Company)最新系列報告的一部分,該系列報告提供通訊領域人工智慧(AI)的市場統計數據,例如全球電信領域通訊市場的規模、區域佔有率、市場佔有率排名、通訊的市場細分、市場趨勢和商業機會,為您提供在通訊通訊研究報告對該行業的現狀和未來發展趨勢進行了詳細分析,為您提供全面觀點該行業所需的一切資訊。
我們預測未來五年該市場將成長 42.0%,較先前預測略微下調 0.3%。下調的主要原因是美國菲關稅的影響。這可能會直接影響美國,擾亂依賴韓國和芬蘭 5G 晶片組的 AI 最佳化網路管理系統,導致寬頻和行動服務升級延遲。此外,由於互惠關稅以及貿易緊張局勢和限制加劇對全球經濟和貿易的負面影響,其影響範圍將更加廣泛。
人工智慧在通訊市場的成長與OTT(Over-the-Top)服務的日益普及密切相關。 OTT服務包括透過網路傳輸的應用程式和服務,繞過了有線電視、衛星電視和廣播電視等傳統分發方式。消費者越來越接受線上串流內容的便利性和靈活性,從而推動了OTT服務需求的成長,並促使他們逐漸拋棄傳統的媒體消費模式。 2022年8月,WebFX報告稱,85%的美國千禧世代至少訂閱了一項OTT影片服務,70%的用戶每天觀看行動OTT影片內容超過3小時。預計到2027年,活躍的OTT廣告支援視訊點播(AVOD)用戶將超過350萬,Netflix將成為全球Over-The-Top的OTT服務供應商,擁有2.21億活躍用戶。 OTT服務的快速普及正在推動人工智慧在通訊市場的成長。
5G網路的快速部署也是推動人工智慧在通訊市場發展的關鍵因素。作為第五代無線技術,5G網路帶來了許多進步,例如更快的資料通訊、更低的延遲以及對海量聯網設備的支援。這些功能帶來的複雜性使得利用人工智慧來高效管理和最佳化網路變得至關重要。 2023年5月,愛立信公司報告稱,全球已部署約240個5G網路,預計2028年將維持約85%的成長率。此外,根據5G Americas預測,2022年5G無線連線數預計將成長76%,達到10.5億,到2023年底達到19億,到2027年達到59億。 5G網路的快速部署是推動人工智慧在通訊市場發展的關鍵因素。
人工智慧通訊市場的主要企業正在推動技術進步,例如實施技術控制,以加強資料安全、確保合規性、提高營運效率,並促進人工智慧技術在網路中的負責任使用。技術控制是技術驅動的主導,旨在利用防火牆、加密和存取限制等工具保護資訊系統和資料免受各種威脅。例如,英國的產業協會GSMA於2024年9月發布了通訊業的「負責任人工智慧(RAI)成熟度藍圖」。該藍圖圖為通訊業者提供了一個評估和提升其負責任使用人工智慧的框架,其中包括用於衡量其當前成熟度與策略目標之間差距的評估工具,以及採用最佳實踐的指導方針。這張藍圖強調五個關鍵領域:組織願景、人工智慧管治、透過技術控制實現合規性、第三方協作以及有效的變革管理。透過優先考慮公平性、人工監督、隱私、透明度和永續性等原則,藍圖旨在將通訊業定位為人工智慧倫理整合領域的先驅。
為了維持市場地位,人工智慧通訊市場的主要企業正專注於創新解決方案,例如專為電信營運商量身定做的生成式人工智慧工具。專為通訊業者打造的生成式人工智慧工具是通訊業者生成式AI(AI) 技術解決通訊業特定挑戰的專用軟體。 Netcracker 於 2023 年 9 月推出的「GenAI 電信解決方案」允許營運商直接輸入數據,使生成式人工智慧能夠建置、測試和最佳化電訊營運的特定場景,涵蓋顧客關懷、業務營運、銷售和網路營運等領域。 GenAI 電信解決方案旨在解決通訊業者面臨的獨特挑戰,即敏感且動態的資料可能成為有效利用即時資訊的障礙。該解決方案包含一個 GenAI Trust Gateway,可與電信業者的 IT 和數據分析環境無縫整合。這種對技術創新的關注將有助於推動人工智慧在通訊業的持續應用。
2022年3月,美國知名科技公司微軟完成了對Nuance Communications的收購,具體金額未揭露。此次策略性收購對微軟而言意義重大,將協助其拓展並提升各領域的人工智慧(AI)能力與解決方案。 Nuance Communications是一家總部位於美國的軟體技術公司,專注於對話式人工智慧和語音辨識。
參與通訊市場的主要公司包括:英特爾公司、Nuance Communications Inc.、Infosys Limited、中興通訊股份有限公司、IBM公司、Google有限責任公司、微軟公司、Salesforce Inc.、思科系統公司、英偉達公司、Evolv Technology Solutions Inc.、AI Incorporated、Sentient Technologies LLC、康卡斯特網路公司、 Communications Communications Inc.、Pindstream Holdings. Limited、華為科技加拿大有限公司、三星電子有限公司、Orange Business、德國電信股份公司、愛立信公司、中國移動有限公司、中國電信股份有限公司、中國聯通(香港)有限公司、沃達豐Group Limited及英國電信Group Limited。
預計到2024年,北美將成為通訊市場最大的區域。亞太地區預計將成為全球電信領域通訊市場預測期內成長最快的區域。該電信領域通訊市場報告涵蓋亞太地區、西歐、中東歐、北美、南美以及中東和非洲。
這份《通訊領域人工智慧市場報告》涵蓋了澳洲、巴西、中國、法國、德國、印度、印尼、日本、俄羅斯、韓國、英國、美國、加拿大、義大利和西班牙。
通訊的AI市場包括營業單位透過機器人流程自動化(RPA)、聊天機器人和虛擬助理以及網路安全等服務所產生的收入。市場價值包括服務供應商銷售的或包含在其服務產品中的相關商品的價值。僅包括企業間交易或銷售給最終消費者的商品和服務。通訊的AI市場包括CPU、圖形處理器和半導體的銷售。該市場的價值為“出廠價”,即商品製造商或創造者向其他營業單位(包括下游製造商、批發商、經銷商和零售商)或直接向最終消費者銷售的商品價值。該市場中的商品價值也包括商品創造者銷售的相關服務。
AI in telecommunication involves the application of machine learning algorithms and other advanced technologies to enhance telecommunication services and processes. These technologies aim to improve and optimize network infrastructure, ensuring a stable and efficient network.
The primary components of AI in telecommunication include solutions and services. Solutions refer to algorithms or models designed to address specific problems or tasks using machine learning techniques. The deployment models for these solutions include on-premise and cloud, utilizing various technologies such as machine learning, natural language processing (NLP), data analytics, and others. AI in telecommunication finds applications in various areas, including customer analytics, network security, network optimization, self-diagnostics, virtual assistance, and more.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The AI in telecommunication market research report is one of a series of new reports from The Business Research Company that provides AI in telecommunication market statistics, including AI in telecommunication industry global market size, regional shares, competitors with AI in telecommunication market share, detailed AI in telecommunication market segments, market trends and opportunities, and any further data you may need to thrive in the AI in telecommunication industry. This AI in telecommunication market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The ai in telecommunication market size has grown exponentially in recent years. It will grow from $3.41 billion in 2024 to $4.72 billion in 2025 at a compound annual growth rate (CAGR) of 38.3%. The growth in the historic period can be attributed to increased network complexity, risen customer service expectations, data explosion and analysis needs, network security challenges, competition and operational efficiency.
The ai in telecommunication market size is expected to see exponential growth in the next few years. It will grow to $19.2 billion in 2029 at a compound annual growth rate (CAGR) of 42.0%. The growth in the forecast period can be attributed to 5g network expansion, enhanced customer experience goals, edge computing integration, rising cybersecurity concerns, increased demand for network automation. Major trends in the forecast period include application of AI in revenue assurance, optimization of spectrum management with ai, AI in edge computing for low-latency services, implementation of AI in virtualized network functions, green telecommunications with ai.
The forecast of 42.0% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. This is likely to directly affect the US by disrupting AI-optimized network management systems, reliant on 5G chipsets from South Korea and Finland, leading to slower broadband and mobile service upgrades. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The growth of the AI in telecommunications market is closely linked to the expanding presence of Over-The-Top (OTT) services. OTT services encompass applications and services delivered over the Internet, bypassing traditional distribution methods such as cable, satellite, and broadcast television. The rising demand for OTT services is a result of consumers increasingly embracing the convenience and flexibility of streaming content online, leading to a shift away from traditional media consumption models. In August 2022, WebFX reported that 85% of American millennials subscribe to at least one OTT video service, and 70% of users consume more than three hours of mobile OTT video content daily. Projections indicate that by 2027, there will be over 3.5 million active OTT AVOD users, with Netflix becoming the largest OTT service with 221 million active members worldwide. This surge in the adoption of over-the-top services is a driving force behind the growth of AI in the telecommunications market.
The rapid deployment of 5G networks is another significant factor propelling the growth of AI in the telecommunications market. 5G networks, representing the fifth generation of wireless technology, bring advancements such as higher data speeds, low latency, and support for a massive number of connected devices. The complexity introduced by these features necessitates the use of AI to manage and optimize networks efficiently. In May 2023, Telefonaktiebolaget LM Ericsson reported that around 240 5G networks were being deployed globally, with a projected increase of approximately 85% until 2028. Moreover, 5G wireless connections increased by 76% to reach 1.05 billion in 2022, according to 5G Americas, and are expected to reach 1.9 billion by the end of 2023 and 5.9 billion by 2027. The rapid implementation of 5G networks is a key driver fueling the growth of AI in the telecommunications market.
Leading companies in the AI telecommunications market are making technological advancements, such as implementing technical controls, to enhance data security, ensure compliance with regulations, boost operational efficiency, and promote the responsible use of AI technologies throughout their networks. Technical controls are technology-driven security measures aimed at protecting information systems and data from various threats, utilizing tools like firewalls, encryption, and access restrictions. For example, in September 2024, the GSM Association (GSMA), a trade association based in the UK, introduced the Responsible AI (RAI) Maturity Roadmap for the telecommunications industry. This roadmap offers telecom operators a framework to evaluate and enhance their responsible AI usage, including assessment tools to measure current maturity against strategic objectives and guidelines for adopting best practices. It emphasizes five key areas: organizational vision, AI governance, regulatory compliance through technical controls, collaboration with third parties, and effective change management. By prioritizing principles such as fairness, human oversight, privacy, transparency, and sustainability, the roadmap aims to position the telecommunications sector as a frontrunner in the ethical integration of AI.
Major companies in the AI telecommunications market are directing their efforts toward innovative solutions, such as generative AI tools tailored for telecommunications operators, to maintain their market positions. A generative AI tool tailored for telecommunications operators is specialized software designed to harness generative artificial intelligence (AI) to address specific challenges within the telecommunications industry. The GenAI Telco Solution, introduced by Netcracker in September 2023, allows operators to input data directly, enabling the generative AI to build, test, and optimize scenarios specific to telecom operations. This includes areas such as customer care, business operations, sales, and network operations. The GenAI Telco Solution is designed to handle the unique challenges faced by telcos, where confidential and dynamic data can pose obstacles to leveraging real-time information effectively. The solution features the GenAI Trust Gateway, seamlessly integrating with telco IT and data analytics environments. This emphasis on technological innovation contributes to the continued advancement of AI applications in the telecommunications industry.
In March 2022, Microsoft Corporation, a prominent US-based technology corporation, completed the acquisition of Nuance Communications Inc. for an undisclosed amount. This strategic acquisition represents a major step for Microsoft, enabling the company to expand and strengthen its artificial intelligence (AI) capabilities and solutions across various sectors. Nuance Communications Inc., a software technology company based in the United States, specializes in conversational AI and speech recognition.
Major companies operating in the AI in telecommunication market include Intel Corporation, Nuance Communications Inc., Infosys Limited., ZTE Corporation, IBM Corporation, Google LLC, Microsoft Corporation, Salesforce Inc., Cisco Systems Inc., NVIDIA Corporation, Evolv Technology Solutions Inc., AI Incorporated, Sentient Technologies LLC, Comcast Corporation, Verizon Communications Inc., Windstream Holdings Inc., Nokia Corporation, Amazon Web Services Inc., Tech Mahindra Limited, Huawei Technologies Canada Co. Ltd., Samsung Electronics Co. Ltd., Orange Business, Deutsche Telekom AG, Telefonaktiebolaget LM Ericsson, China Mobile Limited, China Telecom Corporation Limited, China Unicom (Hong Kong) Limited, Vodafone Group Plc, BT Group plc
North America was the largest region in the AI in telecommunication market in 2024. Asia-Pacific is expected to be the fastest-growing region in the global AI in telecommunication market report during the forecast period. The regions covered in the ai in telecommunication market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the ai in telecommunication market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The AI in telecommunication market includes revenues earned by entities by robotics process automation (RPA), chatbots and virtual assistants, and network security. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The AI in telecommunication market consists of sales of CPU, graphics processors, and semiconductors. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
AI In Telecommunication Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on ai in telecommunication market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for ai in telecommunication ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The ai in telecommunication market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.