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1694992

2025年服務品管（SQM）及通訊業者客戶體驗管理（CEM）全球市場報告

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10個工作天內

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簡介目錄

預計未來幾年通訊業者的服務品管（SQM）和客戶體驗管理（CEM）市場規模將呈指數級成長。到 2029 年，這一數字將成長至 95.7 億美元，複合年成長率為 12.8%。預測期內的成長歸因於行動通訊業者服務的預期成長、對技術支援解決方案的需求不斷成長、為提高成本效益而擴大採用雲端基礎的解決方案、採用開放的網路功能 API 以及專注於故障和事件管理。預測期內的關鍵趨勢包括新技術的整合、人工智慧個人化、自動化、自助服務解決方案、增強的資料分析能力以及對主動客戶參與的關注。

擴大採用雲端基礎的解決方案預計將推動服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場的成長。雲端基礎的解決方案是指透過網際網路託管和存取的軟體或服務，而不是在本機電腦或伺服器上安裝和運行的軟體或服務。雲端運算採用率的上升是由於其擴充性、靈活性和成本效益，使各種規模的企業受益。雲端解決方案支援即時資料分析、自動化和敏捷基礎設施，以增強通訊業者的服務品管和客戶體驗管理。例如，美國軟體公司 Flexera 在 2024 年 3 月進行的一項調查顯示，超過四分之一（29%）的全球受訪者每年在雲端服務上的投資超過 1,200 萬美元，類似比例（22%）的受訪者在軟體即服務（SaaS）上的支出相同。調查還發現，多重雲端採用率略有上升，從 2022 年的 87% 上升到 2023 年的 89%。此外，61% 的大型企業正在使用多重雲端安全解決方案，57% 的大型企業正在採用多重雲端FinOps 工具進行成本最佳化。雲端基礎的解決方案的日益普及正在推動 SQM 和 CEM 市場的擴張。

服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場的主要企業正專注於開發創新的 WiFi 服務保證系統，以提高網路可靠性、最佳化效能並為客戶提供無縫連接體驗。這有助於減少客戶流失並提高整體滿意度。 WiFi 服務保障系統旨在監控、分析和最佳化 WiFi 網路，以確保高品質的連接和改善的使用者體驗。例如，2024 年 9 月，波蘭軟體和服務專家 AVSystem 宣布推出一個新的客戶體驗管理 (CEM) 平台，旨在增強通訊服務供應商 (CSP) 的 WiFi 服務保障。該平台旨在透過解決常見的 WiFi 連接難題來提高客戶滿意度和業務效率。 CEM 平台提供了存取層和家庭 WiFi 體驗的全面視圖，使 CSP 能夠在問題成為客戶申訴之前主動管理問題。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場－宏觀經濟情景，包括利率、通膨、地緣政治、新冠疫情、以及復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 通訊業者的全球服務品管(SQM) 和客戶體驗管理 (CEM) PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素、限制因素）
  • 最終用途產業分析
  • 全球服務品管（SQM）與通訊業者客戶體驗管理（CEM）市場：成長率分析
  • 全球服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場表現：規模與成長，2019-2024 年
  • 全球服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場預測：規模與成長，2024-2029 年，2034 年
  • 全球服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 總目標市場 (TAM)

第6章市場區隔

  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場（按產品類型、性能和預測），2019-2024 年、2024-2029 年、2034 年
  • 企業回饋管理（EFM）
  • 文字分析
  • 語音分析
  • 網路分析
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場（按支援系統分類）、實際情況和預測，2019-2024 年、2024-2029 年、2034 年
  • 網際服務供應商（ISP）
  • 託管服務供應商(MSP)
  • 通訊服務供應商(TSP)
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場（按通路、績效和預測），2019-2024 年、2024-2029 年、2034 年
  • 公司網站
  • 網路
  • 撥打行動電話
  • 中心
  • 分店
  • 社群媒體
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場（按最終用戶、業績和預測），2019-2024 年、2024-2029 年、2034 年
  • 中小型企業
  • 企業
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場、企業回饋管理 (EFM) 細分、按類型、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 客戶調查
  • 回饋收集和分析工具
  • 衡量情緒和滿意度
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場、文字分析細分、按類型、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 自然語言處理（NLP）工具
  • 情緒分析
  • 文字分類
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場、語音分析細分、按類型、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 通話記錄和分析
  • 語音情緒分析
  • 語音轉文字工具
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場、網路分析細分、按類型、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 網路流量分析
  • 使用者行為分析
  • 轉化和參與度追蹤

第7章 區域和國家分析

  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場：按地區、績效和預測，2019-2024 年、2024-2029 年、2034 年
  • 全球服務品管(SQM) 和通訊業者客戶體驗管理 (CEM) 市場：按國家/地區、業績和預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章 德國市場

第18章 法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章競爭格局與公司概況

  • 服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場：競爭格局
  • 服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場：公司簡介
    • Huawei Technologies Co. Ltd Overview, Products and Services, Strategy and Financial Analysis
    • Accenture PLC Overview, Products and Services, Strategy and Financial Analysis
    • The International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 其他大型創新企業

  • SAP SE
  • The Hewlett Packard Enterprise Company
  • Nokia Corporation
  • Telefonaktiebolaget LM Ericsson
  • NEC Corporation
  • Capgemini SE
  • Adobe Inc
  • Tech Mahindra Ltd
  • Amdocs Limited
  • Ciena Corporation
  • SAS Institute
  • Genesys Cloud Services Inc
  • CSG International
  • Verint Systems
  • Calix Inc

第 32 章全球市場競爭基準化分析與儀表板

第33章 重大併購

第34章近期市場趨勢

第 35 章 高市場潛力國家、細分市場與策略

  • 2029 年服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場：提供新機會的國家
  • 2029 年服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場：提供新機會的細分市場
  • 服務品管(SQM) 與通訊業者客戶體驗管理 (CEM) 市場 2029 年：成長策略
    • 基於市場趨勢的策略
    • 競爭對手的策略

第36章 附錄

簡介目錄
Product Code: r28969

Service quality management (SQM) involves systematically monitoring, evaluating, and improving the quality of services provided by a telecom company. On the other hand, telco customer experience management (CEM) focuses on understanding, analyzing, and enhancing the overall satisfaction and perception of customers with the telecom services offered. Both SQM and telco CEM are integral aspects of a comprehensive customer-centric strategy aimed at delivering value and fostering enduring relationships with customers.

The primary types of service quality management (SQM) and telco customer experience management (CEM) products include enterprise feedback management (EFM), text analytics, speech analytics, and web analytics. Enterprise feedback management (EFM) involves the systematic collection, management, and analysis of feedback from various stakeholders within an organization to drive improvements in products, services, and processes. These tools find applications in various support systems such as internet service providers (ISPs), managed service providers (MSPs), and telecom service providers (TSP). They encompass multiple channels including the company website, web, call center, mobile, branch offices, and social media platforms, catering to diverse end users including small and medium businesses as well as enterprises.

The service quality management (SQM) and telco customer experience management (CEM) market research report is one of a series of new reports from The Business Research Company that provides service quality management (SQM) and telco customer experience management (CEM) market statistics, including service quality management (SQM) and telco customer experience management (CEM) industry global market size, regional shares, competitors with a service quality management (SQM) and telco customer experience management (CEM) market share, detailed service quality management (SQM) and telco customer experience management (CEM) market segments, market trends and opportunities, and any further data you may need to thrive in the service quality management (SQM) and telco customer experience management (CEM) industry. This service quality management (SQM) and telco customer experience management (CEM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The service quality management (SQM) and telco customer experience management (CEM) market size has grown rapidly in recent years. It will grow from $5.22 billion in 2024 to $5.91 billion in 2025 at a compound annual growth rate (CAGR) of 13.2%. The growth in the historic period can be attributed to increasing usage of mobile applications, growing customer interactions in the BFSI sector, expansion of IoT connections, focus on customer compatibility issues, rising call center touchpoint interactions by end-users.

The service quality management (SQM) and telco customer experience management (CEM) market size is expected to see rapid growth in the next few years. It will grow to $9.57 billion in 2029 at a compound annual growth rate (CAGR) of 12.8%. The growth in the forecast period can be attributed to expected rise in mobile operator services, growing demand for technical support solutions, expansion of cloud-based solutions for cost-effectiveness, adoption of open APIs for network capabilities, focus on fault and event management. Major trends in the forecast period include integration of emerging technologies, AI-driven personalization, automation and self-service solutions, enhanced data analytics capabilities, focus on proactive customer engagement.

The increasing adoption of cloud-based solutions is expected to drive the growth of the service quality management (SQM) and telco customer experience management (CEM) market. Cloud-based solutions refer to software or services that are hosted and accessed over the Internet, rather than being installed and run on local computers or servers. The rise in cloud adoption can be attributed to its scalability, flexibility, and cost-effectiveness, benefiting businesses of all sizes. Cloud solutions enhance service quality management and telco customer experience management by enabling real-time data analysis, automation, and agile infrastructure, all of which improve responsiveness and enable personalized service delivery. For instance, a March 2024 survey by Flexera, a US-based software company, revealed that over a quarter (29%) of respondents worldwide invested more than $12 million annually in cloud services, with a similar percentage (22%) spending the same amount on Software as a Service (SaaS). The survey also showed a slight increase in multi-cloud usage, rising from 87% in 2022 to 89% in 2023. Additionally, 61% of large enterprises utilized multi-cloud security measures, while 57% implemented multi-cloud FinOps tools for cost optimization. As such, the growing adoption of cloud-based solutions is fueling the expansion of the SQM and CEM markets.

Leading companies in the service quality management (SQM) and telco customer experience management (CEM) market are focused on developing innovative WiFi service assurance systems to improve network reliability, optimize performance, and provide seamless connectivity experiences for customers. This, in turn, helps reduce churn and boost overall satisfaction. WiFi service assurance systems are designed to monitor, analyze, and optimize WiFi networks, ensuring high-quality connectivity and an enhanced user experience. For example, in September 2024, AVSystem, a Poland-based company specializing in software services, launched a new Customer Experience Management (CEM) platform aimed at enhancing WiFi service assurance for Communication Service Providers (CSPs). This platform is designed to improve customer satisfaction and operational efficiency by addressing common WiFi connectivity challenges. The CEM platform offers a comprehensive view of both the access layer and in-home WiFi experience, enabling CSPs to proactively manage issues before they escalate into customer complaints.

In March 2024, Accenture PLC further strengthened its capabilities in understanding customer behavior by acquiring GemSeek. This strategic acquisition bolsters Accenture's offerings in customer experience analytics (CEM), leveraging insights, analytics, and AI-powered predictive models. GemSeek, a UK-based customer experience analytics company, provides specialized services that align with Accenture's vision to deliver enhanced customer experiences through data-driven strategies.

Major companies operating in the service quality management (SQM) and telco customer experience management (CEM) market are Huawei Technologies Co. Ltd., Accenture PLC, The International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, The Hewlett Packard Enterprise Company, Nokia Corporation, Telefonaktiebolaget LM Ericsson, NEC Corporation, Capgemini SE, Adobe Inc., Tech Mahindra Ltd., Amdocs Limited, Ciena Corporation, SAS Institute, Genesys Cloud Services Inc., CSG International, Verint Systems, Calix Inc., Medallia Inc., Spirent Communications PLC, Comarch SA, InfoVista SAS, Comviva, Radisys Corporation, Aria Systems Inc.

North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The service quality management (SQM) and telco customer experience management (CEM) market includes revenues earned by entities by providing services such as network performance monitoring, customer journey mapping, personalization, and service audits. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on service quality management (sqm) and telco customer experience management (cem) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for service quality management (sqm) and telco customer experience management (cem) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The service quality management (sqm) and telco customer experience management (cem) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Product Type: Enterprise Feedback Management (EFM); Text Analytics; Speech Analytics; Web Analytics
  • 2) By Support System: Internet Service Providers (ISP); Managed Service Providers (MSP); Telecom Service Providers (TSP)
  • 3) By Channel: Company Website; Web; Call Mobile; Centre; Branch; Social Media
  • 4) By End Users: Small And Medium Businesses; Enterprises
  • Subsegments:
  • 1) By Enterprise Feedback Management (EFM): Customer Surveys; Feedback Collection And Analysis Tools; Sentiment And Satisfaction Measurement
  • 2) By Text Analytics: Natural Language Processing (NLP) Tools; Sentiment Analysis; Text Classification And Categorization
  • 3) By Speech Analytics: Call Transcription And Analysis; Voice Sentiment Analysis; Speech-To-Text Tools
  • 4) By Web Analytics: Web Traffic Analytics; User Behavior Analytics; Conversion And Engagement Tracking
  • Companies Mentioned: Huawei Technologies Co. Ltd; Accenture PLC; The International Business Machines Corporation; Cisco Systems Inc; Oracle Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Characteristics

3. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Trends And Strategies

4. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Growth Rate Analysis
  • 5.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Total Addressable Market (TAM)

6. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Segmentation

  • 6.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Enterprise Feedback Management (EFM)
  • Text Analytics
  • Speech Analytics
  • Web Analytics
  • 6.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Internet Service Providers (ISP)
  • Managed Service Providers (MSP)
  • Telecom Service Providers (TSP)
  • 6.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Company Website
  • Web
  • Call Mobile
  • Centre
  • Branch
  • Social Media
  • 6.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium Businesses
  • Enterprises
  • 6.5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Enterprise Feedback Management (EFM), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Customer Surveys
  • Feedback Collection And Analysis Tools
  • Sentiment And Satisfaction Measurement
  • 6.6. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Text Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Natural Language Processing (NLP) Tools
  • Sentiment Analysis
  • Text Classification And Categorization
  • 6.7. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Speech Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Call Transcription And Analysis
  • Voice Sentiment Analysis
  • Speech-To-Text Tools
  • 6.8. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Web Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Web Traffic Analytics
  • User Behavior Analytics
  • Conversion And Engagement Tracking

7. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Regional And Country Analysis

  • 7.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 8.1. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 9.1. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 9.2. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 10.1. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 11.1. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 11.2. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 12.1. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 13.1. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 14.1. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 14.2. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 15.1. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 15.2. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 16.1. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 17.1. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 18.1. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 19.1. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 20.1. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 21.1. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 21.2. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 22.1. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 23.1. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 23.2. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 24.1. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 24.2. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 25.1. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 25.2. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 26.1. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 26.2. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 27.1. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 28.1. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 28.2. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 29.1. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 29.2. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape And Company Profiles

  • 30.1. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape
  • 30.2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Company Profiles
    • 30.2.1. Huawei Technologies Co. Ltd Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Accenture PLC Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. The International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. The Hewlett Packard Enterprise Company
  • 31.3. Nokia Corporation
  • 31.4. Telefonaktiebolaget LM Ericsson
  • 31.5. NEC Corporation
  • 31.6. Capgemini SE
  • 31.7. Adobe Inc
  • 31.8. Tech Mahindra Ltd
  • 31.9. Amdocs Limited
  • 31.10. Ciena Corporation
  • 31.11. SAS Institute
  • 31.12. Genesys Cloud Services Inc
  • 31.13. CSG International
  • 31.14. Verint Systems
  • 31.15. Calix Inc

32. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

34. Recent Developments In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

35. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market High Potential Countries, Segments and Strategies

  • 35.1 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer