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市場調查報告書
商品編碼
2035487
通訊自動化軟體市場預測至2034年-全球分析(按組件、軟體類型、流程類型、技術、應用、最終用戶和地區分類)Telecom Automation Software Market Forecasts to 2034 - Global Analysis By Component (Solutions and Services), Software Type, Process Type, Technology, Application, End User and By Geography |
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根據 Stratistics MRC 的數據,預計到 2026 年,全球通訊自動化軟體市場規模將達到 128 億美元,並在預測期內以 20.9% 的複合年成長率成長,到 2034 年將達到 584 億美元。
通訊自動化軟體是指包括網路管理和自動化平台、營運支援系統(OSS) 自動化、業務支撐系統 (BSS) 自動化、機器人流程自動化 (RPA) 以及人工智慧驅動的自動化軟體在內的解決方案和服務。這些軟體使通訊業者能夠實現網路維運工作流程、業務流程執行、服務配置、故障管理和網路生命週期管理的自動化,並透過軟體定義自動化取代 OSS/BSS 和網路管理領域中需要大量人力資源的重複性維運任務,從而提高營運效率。
透過零接觸操作降低成本至關重要。
隨著收入成長放緩和網路管理日益複雜,降低成本已成為通訊業者的迫切需求,推動了對自動化軟體的投資。這是因為自動化軟體是一種關鍵的結構性成本削減工具,它能夠在不相應增加人員成本的情況下,大規模管理5G網路營運的複雜性。產業案例表明,全面的自動化專案已將營運成本降低了40%至60% ,經營團隊全球領先的通訊業者管理層投資大規模自動化軟體專案提供了強力的商業論點。
將自動化軟體與傳統OSS/BSS整合
將通訊自動化軟體與缺乏現代API介面、標準化資料模型和自動化就緒架構的異質傳統OSS和BSS系統整合,需要大量的整合工程投入。這限制了自動化部署的範圍,使其僅限於現代系統,而需要人工操作的傳統基礎設施元件將繼續產生營運成本,如果不進行全面的OSS/BSS現代化投資並配合自動化軟體的部署,則自動化專案無法消除這些成本。
人工智慧驅動的網路自動化智慧
超越基於規則的自動化功能,融合機器學習技術實現智慧故障診斷、預測性維護調度和自主最佳化決策的AI驅動型通訊自動化軟體,為自動化發展帶來了重大機遇,使以往需要經驗豐富的工程師進行判斷的複雜、基於上下文的網路決策得以自動化。 TM Forum的自主網路框架和GSMA的標準化AI自動化介面正在加速建構和應用可互通的AI自動化生態系統。
網路設備供應商整合自動化
網路設備供應商已將自動化功能整合到其專有的元件管理系統和網路管理軟體中,實際上形成了與特定供應商設備部署綁定的自動化功能。這給獨立的自動化軟體供應商帶來了競爭壓力。為了證明其單獨採購投資的合理性,獨立供應商必須提供超越供應商整合自動化功能的平台價值。同時,通訊業者可能更重視整合自動化的便利性,而非最佳組合獨立自動化軟體的價值,因而可能被供應商鎖定。
新冠疫情帶來的遠端營運需求使得現場人工干預網路管理的能力受到限制,加速了通訊業者對自動化軟體的投資。過去需要仔細考慮的程序,如今已成為在網路基礎設施實體存取受限的情況下維持網路效能的必要運作手段。後疫情時代對遠端營運能力的持續投入,以及對5G網路自動化日益成長的需求,將持續推動電信自動化軟體市場的成長。
在預測期內,服務業預計將佔據最大的市場佔有率。
預計在預測期內,服務領域將佔據最大的市場佔有率。這是通訊業者正大力投資專業的自動化服務供應商,以獲得大規模的自動化管理服務、實施諮詢和營運轉型支持,從而有效地部署、整合和運行自動化軟體程式。這些程序大規模需要自動化技術,也需要電信網路營運的專業知識,並為其生產網路提供自動化功能。
預計在預測期內,網路管理和自動化軟體領域將呈現最高的複合年成長率。
在預測期內,網路管理和自動化軟體領域預計將呈現最高的成長率。這主要歸功於通訊業者對人工智慧驅動的網路管理自動化平台的加速投資。這些平台能夠實現智慧封閉回路型網路最佳化、自主故障排查和零接觸服務開通,使其成為營運商管理5G網路營運複雜性的首要自動化投資類別。 5G網路需要超越人工網路管理能力的軟體定義智慧自動化。
在預測期內,北美預計將佔據最大的市場佔有率。這主要得益於北美電信自動化領域可觀的收入成長,這得益於美國領先的供應商(如Amdocs、愛立信、諾基亞和IBM)對電信通訊業者先進自動化項目的投資,以及通訊業者對通過自動化投資提高運營效率的堅定承諾,以及隨著先進的5G網路部署,對自動化項目管理複雜網路的迫切需求。
在預測期內,亞太地區預計將呈現最高的複合年成長率。這主要歸功於中國、日本、韓國和印度為支援5G商用服務而實施的全面電信網路自動化專案;通訊業者積極進行數位轉型投資,推動自動化技術的應用;以及華為和本地供應商在本土自動化軟體開發方面的努力。這些因素共同促進了亞太電信自動化市場競爭生態系統的擴展。
According to Stratistics MRC, the Global Telecom Automation Software Market is accounted for $12.8 billion in 2026 and is expected to reach $58.4 billion by 2034 growing at a CAGR of 20.9% during the forecast period. Telecom automation software refers to solutions and services encompassing network management and automation platforms, operational support systems automation, business support systems automation, robotic process automation, and AI-driven automation software that enable telecommunications operators to automate manual network operations workflows, business process execution, service provisioning, fault management, network lifecycle management, and operational efficiency improvement through software-defined automation replacing human-intensive repetitive operational tasks across OSS/BSS and network management domains.
Zero-Touch Operations Cost Reduction Imperative
Telecommunications operator operating expense reduction imperative from revenue growth decelerating while network management complexity accelerating is driving automation software investment as the primary structural cost reduction lever enabling operators to manage 5G network operational complexity at scale without proportional headcount cost increase. Industry documentation of 40 to 60 percent operational cost reduction achievement through comprehensive automation program deployment provides compelling executive-level business case for major automation software investment programs at leading global telecommunications operators.
Automation Software Legacy OSS/BSS Integration
Telecommunications automation software integration with heterogeneous legacy OSS and BSS systems lacking modern API interfaces, standardized data models, and automation-ready architecture creating substantial integration engineering investment requirements that constrain automation deployment scope to modern systems while legacy infrastructure components requiring manual operations continue generating operational cost that automation programs cannot eliminate without comprehensive OSS/BSS modernization investment accompanying automation software deployment.
AI-Driven Network Automation Intelligence
AI-powered telecom automation software incorporating machine learning for intelligent fault diagnosis, predictive maintenance scheduling, and autonomous optimization decision-making beyond rule-based automation capability represents a premium automation advancement opportunity enabling operators to automate complex contextual network decisions that previously required experienced engineer judgment. TM Forum Autonomous Networks framework and GSMA standardized AI automation interfaces creating interoperable AI automation ecosystem development accelerating adoption.
Network Equipment Vendor Integrated Automation
Network equipment vendor integrated automation capabilities embedded within proprietary element management systems and network management software creating de facto automation functionality tied to specific vendor equipment deployments generates competitive pressure against independent automation software vendors whose platform value must exceed vendor-integrated automation capability to justify separate procurement investment, with operators potentially accepting vendor lock-in for integrated automation convenience over best-of-breed independent automation software value.
COVID-19 remote operations requirement eliminating manual on-site network management intervention capability accelerated telecommunications operator automation software investment as programs previously subject to careful deliberation became operational necessities for maintaining network performance without unrestricted physical access to network infrastructure. Post-pandemic sustained remote operations capability investment and accelerating 5G network automation requirement continue driving telecom automation software market growth.
The Services segment is expected to be the largest during the forecast period
The Services segment is expected to account for the largest market share during the forecast period, due to the substantial managed automation services, implementation consulting, and operational transformation support investment that telecommunications operators engage from specialized automation service providers to successfully deploy, integrate, and operationalize automation software programs requiring expertise in both automation technology and telecommunications network operations domain knowledge for effective production network automation capability delivery.
The Network Management & Automation Software segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the Network Management & Automation Software segment is predicted to witness the highest growth rate, driven by accelerating operator investment in AI-driven network management automation platforms enabling intelligent closed-loop network optimization, autonomous fault resolution, and zero-touch service provisioning that represent the highest priority automation investment categories for operators managing 5G network operational complexity requiring software-defined intelligent automation beyond human network operations management capability.
During the forecast period, the North America region is expected to hold the largest market share, due to the United States hosting advanced telecommunications operator automation program investment with leading vendors including Amdocs, Ericsson, Nokia, and IBM generating substantial North American telecom automation revenue, strong operator commitment to operational efficiency through automation investment, and advanced 5G network deployment creating immediate automation program urgency for managing network operational complexity.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, due to China, Japan, South Korea, and India implementing comprehensive telecom network automation programs supporting 5G commercial service delivery, aggressive operator digital transformation investment driving automation adoption, and domestic automation software development from Huawei and regional vendors creating competitive ecosystem expansion across Asia Pacific telecommunications automation markets.
Key players in the market
Some of the key players in Telecom Automation Software Market include Amdocs Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Huawei Technologies Co. Ltd., Netcracker Technology Corporation, International Business Machines Corporation (IBM), Oracle Corporation, Cisco Systems Inc., Hewlett Packard Enterprise (HPE), Comarch SA, Ciena Corporation, Accenture plc, Infosys Limited, Tata Consultancy Services (TCS), and Capgemini SE.
In April 2026, Amdocs Limited launched an AI-powered zero-touch network automation platform integrating AIOps anomaly detection with automated remediation workflow execution achieving 75 percent reduction in mean time to repair across operator pilot deployments.
In March 2026, Ericsson introduced ORAN-compliant AI RAN automation capabilities within its Service Management and Orchestration platform enabling intelligent closed-loop 5G radio access network optimization without manual parameter configuration intervention.
Note: Tables for North America, Europe, APAC, South America, and Rest of the World (RoW) are also represented in the same manner as above.