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市場調查報告書
商品編碼
2021521
人工智慧市場預測:機器人流程自動化(RPA)至2034年全球分析(按工具類型、組件、方法、應用、最終用戶和地區分類)AI in Robotic Process Automation Market Forecasts to 2034 - Global Analysis By Tool Type, Component, Approach, Application, End User and By Geography |
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根據 Stratistics MRC 的數據,預計到 2026 年,全球機器人流程自動化領域的 AI 市場規模將達到 186 億美元,並在預測期內以 7.9% 的複合年成長率成長,到 2034 年將達到 344 億美元。
在機器人流程自動化中,人工智慧指的是利用機器學習、自然語言處理、電腦視覺和認知決策能力來增強傳統的基於規則的軟體機器人自動化。這使得智慧機器人能夠處理非結構化資料輸入、適應流程波動、從異常處理模式中學習、從複雜文件中提取資訊、進行互動式交互,並在金融、醫療保健、銀行和營運等企業工作流程環境中自主發現最佳化機會。
企業對降低成本的需求
在企業降低成本和提升營運效率的壓力下,人工智慧機器人流程自動化(AI-RPA)平台的應用正在加速成長。這是因為企業希望自動化處理大量重複性的後勤部門任務,這些任務通常會產生巨大的人事費用,例如發票處理、保險理賠審核、客戶註冊和監管報告。與人工流程相比,AI-RPA 的實施已展現出 60-80% 的生產力提升,其顯著的投資報酬率 (ROI) 指標足以證明企業在各個職能部門加強對自動化平台投資的合理性。
變革管理阻力
員工群體對自動化可能導致失業的擔憂,使得他們對組織變革管理產生抵觸情緒,造成內部推廣摩擦。這會延緩人工智慧/機器人流程自動化(AI/RPA)的部署進度,並限制那些因勞資關係問題而對自動化專案抱有較高期望的公司內部的部署規模。儘管成功的大規模AI/RPA部署需要經營團隊的持續支持以及對全面員工再培訓項目的投入,但許多組織在最初的自動化商業計劃中卻低估了這些投入。
醫療領域的流程自動化
隨著醫療機構、保險公司和製藥公司採用人工智慧機器人流程自動化(AI-RPA)來自動化諸如核准批處理、臨床文件提取、理賠審核和監管申報等任務,醫療管理流程的自動化代表著一個高價值的成長機會。這些任務消耗了整個醫療價值鏈中大量的管理資源。能夠處理非結構化臨床文件並與複雜的醫療資訊系統整合的AI-RPA平台,正受到醫療採購方的青睞,價格不菲。
人工智慧帶來的另類風險
生成式人工智慧平台能夠執行自然語言任務、生成程式碼,並透過自主代理進行流程處理,其強大的功能對傳統的基於人工智慧/RPA機器人的自動化架構構成了顛覆性的競爭威脅。隨著利用大規模語言模型的代理日益展現出無需顯式規則編程即可處理複雜多階段流程的能力,企業自動化組合中對專用RPA平台的投資可能會被更靈活的人工智慧代理框架所取代。
新冠疫情大大加速了人工智慧機器人流程自動化(AI-RPA)的普及。遠距辦公的興起,使得以往依賴紙本文件處理和麵對面協作的流程亟需快速自動化。這催生了企業自動化的迫切需求,也使得先前自動化程度較低的企業能夠實施自動化項目,從而拓展了RPA市場。後疫情時代,對數位轉型和混合辦公室模式最佳化的持續投入,推動了AI-RPA平台不斷拓展至新的流程領域和產業。
在預測期內,對話式人工智慧和聊天機器人-RPA機器人細分市場預計將成為規模最大的市場。
在預測期內,對話式人工智慧和聊天機器人-RPA機器人細分市場預計將佔據最大的市場佔有率。這主要歸功於企業對客戶服務自動化的廣泛採用,它將對話式人工智慧前端介面與後端RPA機器人執行功能結合。這使得從捕獲客戶請求到完成系統交易的端到端流程自動化成為可能,無需人工干預。金融服務、電信和零售業的採用率最高,這些產業也將成為對話式人工智慧-RPA收入成長的主要驅動力。
預計在預測期內,硬體領域將呈現最高的複合年成長率。
在預測期內,硬體領域預計將呈現最高的成長率。這主要得益於企業加大對專用人工智慧推理伺服器基礎設施的投資,以支援大規模人工智慧機器人流程自動化(AI-RPA)部署的運算需求。這些部署每天處理數百萬筆機器人交易,其處理能力已超越傳統虛擬化伺服器環境,並具備整合的機器學習模型推理、基於電腦視覺的文件處理和自然語言理解功能。
在預測期內,北美預計將佔據最大的市場佔有率。這是因為美國擁有全球最大的企業級AI-RPA市場,而UiPath、Automation Anywhere和Microsoft Power Automate等領先的平台供應商已在銀行、保險、醫療保健和科技行業建立了大規模的企業基本客群,從而推動了該地區自動化平台收入的全球最高水平。
在預測期內,亞太地區預計將呈現最高的複合年成長率。這主要歸功於印度、中國、澳洲和日本的銀行、金融服務和業務流程外包 (BPO) 公司為提高營運效率而大規模、快速地採用人工智慧-機器人流程自動化 (AI-RPA) 技術,以及區域系統整合商生態系統的發展,加速了各行業企業自動化專案的實施。
According to Stratistics MRC, the Global AI in Robotic Process Automation Market is accounted for $18.6 billion in 2026 and is expected to reach $34.4 billion by 2034 growing at a CAGR of 7.9% during the forecast period. AI in robotic process automation refers to the enhancement of traditional rule-based software bot automation with machine learning, natural language processing, computer vision, and cognitive decision-making capabilities that enable intelligent bots to handle unstructured data inputs, adapt to process variations, learn from exception handling patterns, extract information from complex documents, engage in conversational interactions, and autonomously discover optimization opportunities within enterprise workflow environments across finance, healthcare, banking, and operations functions.
Enterprise Cost Reduction Imperative
Enterprise cost reduction mandates and operational efficiency improvement pressures are driving accelerated AI-RPA platform adoption as organizations seek to automate high-volume repetitive back-office processes including invoice processing, claims adjudication, customer onboarding, and regulatory reporting that collectively represent substantial labor cost pools. AI-RPA deployments delivering documented productivity improvements of 60 to 80 percent over manual processing are generating compelling return-on-investment metrics that justify expanding automation platform investments across enterprise functions.
Change Management Resistance
Organizational change management resistance from employee groups concerned about automation-driven workforce displacement creates internal adoption friction that delays AI-RPA implementation timelines and limits deployment scope within enterprises where labor relations considerations constrain automation program ambition. Successful large-scale AI-RPA deployments require sustained executive sponsorship and comprehensive workforce reskilling program investment that many organizations underestimate in initial automation business case planning.
Healthcare Process Automation
Healthcare administrative process automation represents a high-value growth opportunity as hospitals, insurance payers, and pharmaceutical companies deploy AI-RPA to automate prior authorization processing, clinical documentation extraction, claims adjudication, and regulatory submission preparation that collectively consume enormous administrative labor resources across the healthcare value chain. AI-RPA platforms capable of processing unstructured clinical documents and interfacing with complex healthcare information systems command premium pricing from healthcare enterprise buyers.
Generative AI Displacement Risk
Generative AI platform capabilities for natural language task execution, code generation, and autonomous agent-based process handling represent a disruptive competitive threat to traditional AI-RPA bot-based automation architectures as large language model-powered agents increasingly demonstrate the ability to handle complex multi-step processes without explicit rule programming, potentially displacing dedicated RPA platform investments with more flexible AI agent frameworks in enterprise automation portfolios.
COVID-19 dramatically accelerated AI-RPA adoption as remote work transitions required rapid automation of processes previously reliant on physical document handling and in-person coordination, creating urgent enterprise automation demand that expanded the RPA market by introducing automation programs to organizations with previously limited automation adoption. Post-pandemic, sustained digital transformation investment and hybrid work model optimization continue driving AI-RPA platform expansion into new process domains and industry verticals.
The conversational AI & chatbot-RPA bots segment is expected to be the largest during the forecast period
The conversational AI & chatbot-RPA bots segment is expected to account for the largest market share during the forecast period, due to widespread enterprise deployment of customer service automation integrating conversational AI front-end interfaces with backend RPA bot execution capabilities that enable end-to-end process automation from customer request capture through system transaction completion without human intervention. Financial services, telecommunications, and retail enterprises represent the highest-volume deployment sectors driving substantial conversational AI-RPA revenue.
The hardware segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the hardware segment is predicted to witness the highest growth rate, driven by expanding enterprise investment in dedicated AI inference server infrastructure to support the computational requirements of large-scale AI-RPA deployments processing millions of daily bot transactions with integrated machine learning model inference, computer vision document processing, and natural language understanding capabilities that exceed the processing capacity of conventional virtualized server environments.
During the forecast period, the North America region is expected to hold the largest market share, due to the United States hosting the world's largest enterprise AI-RPA market with leading platform vendors including UiPath, Automation Anywhere, and Microsoft Power Automate achieving substantial enterprise customer bases across banking, insurance, healthcare, and technology sectors driving the highest per-region automation platform revenue globally.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, due to rapid large-scale AI-RPA deployment among banking, financial services, and business process outsourcing organizations in India, China, Australia, and Japan seeking operational efficiency improvements, combined with growing regional system integrator ecosystems accelerating enterprise automation program implementations across diverse industry verticals.
Key players in the market
Some of the key players in AI in Robotic Process Automation Market include UiPath, Automation Anywhere, Blue Prism (SS&C), Microsoft Power Automate, SAP Build Process Automation, IBM Robotic Process Automation, Pegasystems, NICE (RPA), Kofax (Tungsten Automation), WorkFusion, Appian, Nintex, Kryon (Leap), EdgeVerve (Infosys), HelpSystems, Redwood Software, and Softomotive.
In March 2026, UiPath launched its generative AI-powered Autopilot for Everyone platform, enabling business users to create AI-RPA automations through natural language instructions without specialized RPA developer programming expertise.
In February 2026, Automation Anywhere introduced a new AI Agent Studio, enabling enterprises to deploy autonomous AI agents alongside traditional RPA bots for complex multi-step process automation requiring adaptive decision-making capabilities.
In January 2026, Pegasystems expanded its intelligent automation platform with generative AI-powered process discovery capabilities that automatically identify automation opportunities within enterprise workflow data with minimal configuration requirements.
Note: Tables for North America, Europe, APAC, South America, and Rest of the World (RoW) Regions are also represented in the same manner as above.