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市場調查報告書
商品編碼
1889468
通訊軟體市場預測至2032年:按軟體類型、部署模式、最終用戶和地區分類的全球分析Telecom Software Market Forecasts to 2032 - Global Analysis By Software Type (OSS (Operations Support Systems), BSS (Business Support Systems) and Security Software), Deployment Model, End User and By Geography |
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根據 Stratistics MRC 的一項研究,預計到 2025 年,全球通訊軟體市場價值將達到 278.4 億美元,到 2032 年將達到 515.6 億美元,在預測期內的複合年成長率為 9.2%。
通訊軟體是指用於管理、簡化和改進電信網路及營運的專用應用程式和平台。這包括收費平台、網路監控解決方案、客戶管理系統和營運支援工具。此類軟體使通訊業者能夠處理大量數據、維護可靠的連接、追蹤網路效能並提高用戶滿意度。現代通訊軟體擴大整合人工智慧 (AI)、自動化和分析功能,以預測網路問題、最佳化基礎設施並提供客製化服務。隨著 5G、物聯網 (IoT) 和雲端基礎解決方案的擴展,通訊軟體對於推動創新、提高效率以及幫助通訊業者在快速發展的數位環境中保持競爭力至關重要。
根據電信業美國(TIA) 的說法,該組織制定並維護通訊網路、資料中心和智慧建築的全球標準,包括資料中心基礎設施的 TIA-942 框架和通訊品管的 TL 9000 框架。
對物聯網和連網設備的需求不斷成長
物聯網和聯網設備的擴展是推動通訊軟體市場發展的主要因素。隨著全球連網設備數量的不斷成長,通訊業者需要先進的軟體解決方案來有效率地監控、管理和保護這些網路。此類軟體能夠實現即時數據分析、流量管理和設備協作,確保物聯網運作的不間斷。人工智慧、自動化和預測分析等先進功能使營運商能夠最佳化網路效能並提升決策水準。智慧家庭、醫療保健、交通運輸和製造業等領域對連網技術的應用日益廣泛,也使得通訊軟體的重要性日益凸顯。不斷擴展的物聯網生態系統以及對安全、可擴展網路管理的需求是推動市場成長的關鍵因素。
高昂的實施成本
通訊軟體市場的發展受到部署先進解決方案相關高昂成本的限制。通訊業者在軟體授權、硬體、系統整合和持續維護方面需要承擔巨額費用。中小型業者往往難以承擔部署這些先進平台的成本,從而限制了其普及應用。此外,升級舊有系統以支援5G、物聯網和雲端基礎服務等新興技術也帶來了日益沉重的財務負擔。這些高成本會延緩部署進度,阻礙市場擴張。儘管通訊軟體能夠帶來顯著的營運和服務優勢,但高額的初始投資仍然是一大障礙,限制了現代軟體解決方案在整個行業中的廣泛應用。
5G網路擴充
全球5G網路的部署為通訊軟體市場帶來了巨大的成長潛力。為了提供5G服務所需的高速和低延遲,通訊業者需要先進的軟體來實現高效率的網路管理、監控和最佳化。這些平台能夠有效率地處理大量數據流量,最佳化資源利用,並提升服務交付水準。此外,5G也將推動智慧城市、自動駕駛和物聯網系統等新興應用的發展,進一步刺激對先進軟體解決方案的需求。隨著5G在全球的加速普及,通訊軟體供應商可以抓住機遇,開發客製化解決方案,整合人工智慧和分析技術,並提供更強大的網路管理工具,從而顯著擴大通訊軟體市場。
激烈的市場競爭
通訊軟體產業的激烈競爭對市場參與者構成重大威脅。眾多供應商提供類似的解決方案,包括OSS/BSS系統、網路管理工具和收費平台,價格競爭日益激烈,導致利潤率下降。企業必須不斷創新,才能實現產品差異化並維持市場佔有率。擁有先進人工智慧技術和專用軟體的新參與企業可能會挑戰現有供應商並贏得客戶。此外,在競爭激烈的環境中企業發展會增加行銷和營運成本。因此,通訊軟體市場的激烈競爭可能會阻礙成長,擾亂定價策略,並使企業難以維持客戶忠誠度和長期財務穩定。
新冠感染疾病對通訊軟體市場產生了多重影響。遠距辦公、數位學習和數位化通訊的興起推動了對先進通訊軟體的需求,包括網路管理系統、雲端基礎平台和協作解決方案。通訊業者被迫最佳化網路,以防止服務中斷並應對不斷成長的流量。然而,封鎖措施和經濟不確定性延緩了基礎設施升級和軟體實施計劃,尤其是中小型通訊業者。儘管面臨這些挑戰,疫情加速了整個產業的數位轉型,並凸顯了通訊軟體在確保無縫連接和業務連續性方面的重要性。
預計在預測期內,本地部署細分市場將佔據最大的市場佔有率。
由於其高可靠性、安全性和維運管理控制能力,預計在預測期內,本地部署方案將佔據最大的市場佔有率。電信公司更傾向於選擇本地部署軟體,因為它能夠提供完整的基礎設施和資料監管以及可自訂的功能。這種方式確保了機密資訊和關鍵網路運作安全地保留在組織內部。此外,本地部署解決方案與舊有系統高度相容,能夠實現無縫整合和高效的網路管理。儘管雲端原生和混合模式日益受到關注,但大規模通訊業者仍選擇本地部署,以維持營運穩定性、加強對軟體流程的控制並降低對第三方供應商的依賴,這使得本地部署成為市場中的關鍵細分領域。
預計在預測期內,政府和公共部門板塊的複合年成長率將最高。
由於數位化和智慧基礎設施建設的推進,預計政府及公共部門領域在預測期內將實現最高成長率。公共服務對強大、安全、高效的通訊系統的需求正在推動相關技術的應用。各國政府正加大對雲端基礎平台、網路最佳化工具和網路安全解決方案的投資,以確保為公民提供不間斷且安全的服務。此外,電子化政府專案、公共需求以及物聯網整合也進一步推動了對通訊軟體的需求。該領域對擴充性、自動化和安全解決方案的重視,創造了巨大的成長機遇,使政府及公共部門領域成為通訊軟體市場中成長最快的領域。
在預測期內,北美預計將保持最大的市場佔有率,這主要得益於其先進的技術基礎設施和對創新解決方案的早期採用。該地區的主要通訊業者正在大力投資5G網路、物聯網整合和數位轉型計劃,推動了對先進軟體平台的需求。雲端基礎方案、人工智慧工具和網路現代化計劃將進一步促進市場成長。政府的扶持政策、強大的研發能力以及主要軟體供應商的存在,都為北美的主導地位做出了貢獻。該地區對營運效率、創新以及滿足消費者和企業日益成長的需求的重視,將確保其在全球通訊軟體市場繼續保持主導地位。
亞太地區預計將在預測期內實現最高的複合年成長率,這主要得益於技術的快速普及和數位基礎設施的不斷擴展。 4G和5G網路的部署、行動裝置使用量的成長以及政府主導的智慧城市計畫等舉措,都在推動對先進通訊軟體的需求。印度、中國和日本等國的通訊業者和企業正在大力投資網路最佳化、雲端平台和人工智慧工具,以提高效率和服務交付能力。此外,新興軟體供應商的崛起、有利的法規結構以及不斷成長的資訊通訊技術支出也使該地區受益匪淺。
According to Stratistics MRC, the Global Telecom Software Market is accounted for $27.84 billion in 2025 and is expected to reach $51.56 billion by 2032 growing at a CAGR of 9.2% during the forecast period. Telecom software refers to specialized applications and platforms that help manage, streamline, and improve telecommunications networks and operations. This includes billing platforms, network monitoring solutions, customer management systems and operational support tools. Such software allows telecom companies to handle massive data volumes, maintain reliable connections, track network performance, and enhance user satisfaction. Modern telecom software increasingly incorporates artificial intelligence, automation, and analytics to anticipate network problems, optimize infrastructure, and deliver tailored services. As 5G, Internet of Things (IoT), and cloud-based solutions expand, telecom software becomes crucial for fostering innovation, boosting efficiency, and enabling telecom providers to stay competitive in a rapidly evolving digital landscape.
According to the Telecommunications Industry Association (TIA), the organization develops and maintains global standards for communications networks, data centers, and smart buildings, including frameworks like TIA-942 for data center infrastructure and TL 9000 for telecom quality management.
Rising demand for IoT and connected devices
The expansion of IoT and connected devices is a major factor driving the telecom software market. With an increasing number of devices connected globally, telecom providers require sophisticated software solutions to monitor, manage, and secure these networks efficiently. Such software facilitates real-time data analysis, traffic management, and device coordination, ensuring uninterrupted IoT operations. Advanced features like AI, automation, and predictive analytics enable operators to optimize network performance and enhance decision-making. As sectors including smart homes, healthcare, transportation, and manufacturing adopt connected technologies, the dependence on telecom software intensifies. The rising IoT ecosystem and the necessity for secure, scalable network management are key contributors to market growth.
High implementation costs
The telecom software market faces limitations due to the substantial costs involved in deploying advanced solutions. Telecom operators incur high expenses for software licensing, hardware, system integration, and ongoing maintenance. Smaller and mid-sized providers often struggle to afford such sophisticated platforms, restricting adoption. Furthermore, upgrading legacy systems to support emerging technologies like 5G, IoT, and cloud-based services adds to financial pressures. These elevated costs can slow deployment timelines and hinder market expansion. Although telecom software provides significant operational and service benefits, the hefty upfront investment continues to act as a major obstacle, limiting the reach and implementation of modern software solutions across the industry.
Expansion of 5G networks
The global deployment of 5G networks offers vast growth prospects for the telecom software market. Operators need sophisticated software for effective network management, monitoring, and optimization to support the high-speed, low-latency requirements of 5G services. These platforms allow efficient handling of heavy data traffic, optimized resource utilization, and improved service delivery. Additionally, 5G enables emerging applications like smart cities, autonomous transportation, and IoT systems, further driving demand for advanced software solutions. As 5G adoption accelerates worldwide, telecom software providers can capitalize on opportunities to develop tailored solutions, integrate AI and analytics, and offer enhanced network management tools, promoting substantial expansion in the telecom software market.
Intense market competition
Strong competition in the telecom software industry poses a significant threat to market players. With many providers offering similar solutions, such as OSS/BSS systems, network management tools, and billing platforms, pricing pressure increases while profit margins decline. Continuous innovation is essential for companies to distinguish their offerings and sustain market share. Emerging entrants with advanced AI-enabled technologies or specialized software can challenge established vendors and attract customers. Additionally, operating in a competitive environment drives up marketing and operational expenses. Therefore, the high level of rivalry in the telecom software market can impede growth, disrupt pricing strategies, and make it challenging for companies to maintain client loyalty and long-term financial stability.
The COVID-19 pandemic influenced the telecom software market in multiple ways. The rise of remote work, e-learning, and digital communication drove higher demand for advanced telecom software, such as network management systems, cloud-based platforms, and collaboration solutions. Telecom operators had to maintain uninterrupted services and optimize networks to accommodate increased traffic. However, lockdowns and financial uncertainty delayed infrastructure upgrades and software deployment projects, especially for smaller telecom providers. Despite these challenges, the pandemic accelerated digital transformation across the industry, emphasizing the importance of telecom software in ensuring seamless connectivity and operational continuity.
The on-premise segment is expected to be the largest during the forecast period
The on-premise segment is expected to account for the largest market share during the forecast period because of its high reliability, security, and control over operations. Telecom companies favor on-premise software as it provides complete oversight of infrastructure, data, and customizable functionalities. This approach ensures that sensitive information and critical network operations remain securely within the organization. Furthermore, on-premise solutions are highly compatible with legacy systems, allowing seamless integration and effective network management. While cloud-native and hybrid models are gaining traction, large telecom operators continue to prefer on-premise deployments to maintain operational stability, strong control over software processes, and reduced reliance on third-party providers, making it the leading segment in the market.
The government & public sector segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the government & public sector segment is predicted to witness the highest growth rate due to growing digitalization efforts and smart infrastructure initiatives. Adoption is driven by the need for robust, secure, and efficient communication systems in public services. Governments are increasingly investing in cloud-based platforms, network optimization tools, and cybersecurity solutions to ensure uninterrupted and protected services for citizens. Additionally, e-governance programs, public safety requirements, and IoT integration further fuel demand for telecom software. The emphasis on scalable, automated, and secure solutions in this sector creates substantial growth opportunities, making the government and public sector segment the fastest-growing area within the telecom software market.
During the forecast period, the North America region is expected to hold the largest market share, owing to its advanced technological infrastructure and early adoption of innovative solutions. Leading telecom operators in the region are heavily investing in 5G networks, IoT integration, and digital transformation initiatives, driving demand for sophisticated software platforms. Cloud-based solutions, AI-enabled tools, and network modernization projects further strengthen market growth. Supportive government regulations, strong research capabilities, and the presence of major software vendors contribute to North America's leading position. The region's focus on operational efficiency, innovation, and meeting the rising requirements of consumers and enterprises ensures its continued dominance in the global telecom software market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, driven by rapid technology adoption and expanding digital infrastructure. The development of 4G and 5G networks, rising mobile device usage, and government initiatives like smart city programs are boosting demand for sophisticated telecom software. Operators and enterprises across countries such as India, China, and Japan are investing heavily in network optimization, cloud platforms, and AI-based tools to improve efficiency and service delivery. Additionally, the region benefits from emerging software vendors, supportive regulatory frameworks, and increased ICT spending.
Key players in the market
Some of the key players in Telecom Software Market include Oracle, Ericsson, Microsoft, Salesforce, SAP, NEC Corporation, Amdocs, CSG Systems International, Google, Cisco, Huawei, IBM, Mavenir, Netcracker and Cerillion.
In November 2025, Salesforce, Inc. announced that it signed a definitive agreement for the acquisition of Spindle AI, which is a leading agentic analytics platform. Spindle AI's technology tends to combine advanced AI agents and ML with powerful data modeling to support businesses in making faster and more effective data-driven decisions.
In November 2025, IBM and Atruvia AG have sealed a long-term collaboration that paves the way for sustainable and state-of-the-art IT platforms for the banking of tomorrow. Atruvia will use IBM z17, which was announced earlier this year, as a cornerstone supports its mission critical operations including the core banking system.
In September 2025, Ericsson has secured a 12.5 billion Swedish crown contract to supply 5G communications equipment to VodafoneThree, the U.K.'s newest mobile giant formed by the merger of Vodafone UK and Three UK. The deal makes Ericsson the primary vendor in a wider £2 billion equipment agreement that also includes Nokia.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.