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市場調查報告書
商品編碼
1880468
2032年自動化結帳系統市場預測:按組件、類型、技術、最終用戶和地區分類的全球分析Automated Checkout System Market Forecasts to 2032 - Global Analysis By Component, Type, Technology, End User, and By Geography |
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根據 Stratistics MRC 的一項研究,預計到 2025 年,全球自動結帳系統市場價值將達到 57 億美元,到 2032 年將達到 150 億美元。
預計在預測期內,自動化結帳系統將以14.8%的複合年成長率成長。自動化結帳系統包括自助結帳系統亭、掃碼購系統、智慧購物車、採用電腦視覺技術的無人值守結帳平台、支付軟體和安全措施。消費者對便利購物體驗日益成長的需求,以及零售商對簡化營運和實現店內體驗數位化的重視,都為全通路策略和數據驅動型零售提供了支持,同時實現了更快的交易速度、更少的人工依賴、更順暢的門市營運以及更高的消費者便利性。
人事費用上升和勞動短缺
人事費用持續上漲以及零售業員工招募和留任的長期困難,是推動自動化結帳系統普及的強勁動力。零售商越來越將這項技術視為緩解人手不足風險(尤其是在高峰時段)並控制營運成本的策略解決方案。實施這些系統後,企業可以將人力資源重新分配到客戶服務和庫存管理等更高價值的任務上,從而提高門市整體效率,並確保在勞動力市場波動的情況下也能保持營運穩定。
技術挑戰和準確性問題
諸如生鮮食品無條碼識別錯誤以及難以處理限齡商品等問題,都可能導致結帳錯誤和顧客不滿。這些準確性問題需要持續的人工監督來處理異常情況,這可能會削弱預期的效率提升。此外,與現有門市基礎設施整合所需的前期成本較高,這意味著零售商正在尋求更可靠、更成熟的投資回報,因此對全面實施持謹慎態度。
拓展至新的零售業態
雖然這種模式在雜貨店中很常見,但拓展到非傳統零售領域則代表著巨大的成長潛力。這些領域包括倉儲式會員店、大型百貨公司和專賣店,在這些場所,傳統的結帳流程往往面臨許多挑戰。此外,這種模式也非常適合客流量大的小規模便利商店和餐廳,因為速度在這些地方至關重要。成功地將這項技術應用於這些不同的環境中,將釋放一個巨大的潛在市場,並推動下一波產業擴張。
與現有POS供應商的競爭
市場面臨的一大威脅來自成熟的POS機供應商,他們正迅速將自動化功能融入其高度可靠的系統中。競爭對手利用其深厚的客戶關係和廣泛的服務網路,提供通常被認為風險較低的整合解決方案。這迫使專注於自動化收銀Start-Ups的新創公司不僅要在創新方面展開競爭,還要證明其產品具有卓越的可靠性,並能與擁有市場影響力和品牌忠誠度的行業巨頭的解決方案無縫整合。
疫情是推動自助結帳系統市場成長的主要動力。人們對傳統收銀台表面接觸和近距離人際接觸的健康擔憂加劇,促使零售商尋求非接觸式和低接觸式解決方案。消費者偏好和商業需求的這種突然轉變加速了試驗計畫和無摩擦支付技術的普及。因此,曾經的創新技術如今已成為零售商確保業務永續營運並滿足消費者對安全和衛生新期望的當務之急。
預計在預測期內,硬體細分市場將佔據最大的市場佔有率。
預計在預測期內,硬體部分將佔據最大的市場佔有率,因為它是任何自動化結帳系統物理基礎的關鍵要素。此部分包括攝影機、感測器、智慧秤和閘機解決方案等大量且昂貴的投資。這些組件對於每家門市的初始安裝至關重要,其高額資本支出直接轉化為對收入的顯著貢獻。此外,為保持系統準確性,硬體需要不斷升級和更換,這將確保該部分在整個預測期內保持持續的財務主導地位。
預計混合動力系統細分市場在預測期內將呈現最高的複合年成長率。
預計混合系統細分市場在預測期內將呈現最高的成長率。其優點在於能讓門市和顧客更輕鬆、更順暢地過渡到自動化流程。顧客重視多樣化的支付方式,有助於提升店內體驗。對零售商而言,混合模式是一項穩健的投資,它不僅能大幅節省人事費用、提高效率,還能有效應對全自動系統帶來的技術挑戰,使其成為理想且擴充性的選擇。
預計北美將在預測期內佔據最大的市場佔有率。這主要歸功於大型連鎖店早期積極採用零售技術、高昂的人事費用推動了自動化進程,以及強大的技術基礎設施。此外,主要解決方案供應商的存在以及消費者群體對自助服務技術的日益接受,也為技術的普及應用創造了有利條件。大型零售商在試行和推廣這些系統方面的大量投資,正助力該地區鞏固其在全球市場的主導地位。
預計亞太地區在預測期內將實現最高的複合年成長率。中國和印度等人口稠密國家零售業的快速現代化是推動這場爆炸性成長的主要動力。不斷壯大的中產階級以及本地企業集團和國際公司對智慧門市專案的大量投資是關鍵促進因素。此外,智慧型手機的普及和行動支付的廣泛接受也促進了全部區域「掃碼購」和基於應用程式的自動化結帳系統解決方案的採用。
According to Stratistics MRC, the Global Automated Checkout System Market is accounted for $5.7 billion in 2025 and is expected to reach $15.0 billion by 2032, growing at a CAGR of 14.8% during the forecast period. Automated checkout systems include self-checkout kiosks, scan-and-go options, smart carts, cashierless platforms that use computer vision, payment software, and loss-prevention It enables faster transactions, lower labor dependence, smoother store operations, and enhanced shopper convenience while supporting omnichannel strategies and data-driven retail formats, driven by increasing demand for frictionless shopping and retailers' focus on operational efficiency and digitized in-store experiences.
Rising Labor Costs and Staffing Shortages
The persistent upward trend in labor wages and the chronic difficulty in recruiting and retaining retail staff are powerful drivers for automated checkout adoption. Retailers are increasingly viewing this technology as a strategic solution to manage operational expenses and mitigate the risks associated with understaffing, especially during peak hours. By deploying these systems, businesses can reallocate human resources to more value-added tasks like customer service and inventory management, thereby improving overall store efficiency and ensuring consistent operation regardless of labor market fluctuations.
Technical Challenges and Accuracy Concerns
Issues such as misidentifying items, particularly fresh produce without barcodes, or difficulties with age-restricted goods can lead to checkout errors and customer frustration. These accuracy concerns necessitate ongoing human oversight for exception handling, which can undermine the promised efficiency gains. Also, retailers are hesitant to fully commit because the high initial cost of integrating with existing store infrastructure means they want a more reliable and proven return on investment.
Expansion into New Retail Formats
While common in groceries, a substantial growth avenue lies in penetrating non-traditional retail sectors. This encompasses warehouse clubs, large-format department stores, and specialty retailers, where the traditional checkout process frequently poses significant challenges. Furthermore, the model is highly applicable to smaller, high-traffic convenience stores and food service locations where speed is paramount. Successfully adapting the technology to these diverse environments would unlock massive, untapped market segments and drive the next wave of industry expansion.
Competition from Established POS Providers
The market faces a considerable threat from well-entrenched point-of-sale (POS) vendors who are rapidly incorporating automated features into their own, already trusted, systems. These competitors leverage their deep existing client relationships and extensive service networks to offer integrated solutions that are often perceived as less risky. This forces pure-play automated checkout startups to compete not just on innovation but also on proving superior reliability and seamless integration against solutions from industry giants with significant market power and brand loyalty.
The pandemic was a major factor in the growth of the automated checkout market. Heightened health concerns over surface contact and close interpersonal interaction at traditional cashier lanes pushed retailers to seek touch-free, low-contact solutions. This sudden shift in consumer preference and operational necessity accelerated pilot programs and deployments of frictionless checkout technologies. Consequently, what was once a forward-looking innovation became an urgent strategic priority for retailers aiming to ensure business continuity and meet new consumer expectations for safety and hygiene.
The hardware segment is expected to be the largest during the forecast period
The hardware segment is expected to account for the largest market share during the forecast period, as it forms the essential physical backbone of any automated checkout system. This segment includes critical and costly investments in cameras, sensors, smart scales, and gating solutions. The significant capital outlay for these components, which are required for the initial setup of every store, directly translates into their dominant revenue contribution. Moreover, the continuous need for hardware upgrades and replacements to maintain system accuracy ensures this segment's sustained financial dominance throughout the forecast period.
The hybrid systems segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the hybrid systems segment is predicted to witness the highest growth rate. Their appeal comes from the fact that they make the switch to automation easier and less disruptive for both stores and customers. Customers appreciate the choice between different checkout methods, which enhances their in-store experience. For retailers, hybrid models are a safer investment that reduces the technical challenges of fully automated systems while still providing significant savings on labor and improving efficiency, making them a desirable and expandable choice.
During the forecast period, the North America region is expected to hold the largest market share, attributed to the early and aggressive adoption of retail technology by major chains, high labor costs that incentivize automation, and a strong technological infrastructure. Furthermore, the presence of leading solution providers and a consumer base that is increasingly comfortable with self-service technologies creates fertile ground for deployment. Significant investments from retail giants in piloting and scaling these systems cement the region's dominant position in the global market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR. Rapid modernization of the retail sector in densely populated countries like China and India fuels this explosive growth. The burgeoning middle class and massive investments in smart store initiatives by both local conglomerates and international players are key drivers. Also, the widespread use of smartphones and the general acceptance of mobile payments make it easy to adopt scan-and-go and app-based automated checkout solutions throughout the area.
Key players in the market
Some of the key players in Automated Checkout System Market include NCR Corporation, Diebold Nixdorf, Incorporated, Toshiba Global Commerce Solutions, Inc., Fujitsu Limited, ITAB Group AB, Pan-Oston Corporation, Verifone Inc., PAX Technology Limited, Zebra Technologies Corporation, Honeywell International Inc., Olea Kiosks, Inc., Aila Technologies, Inc., Slabb Holdings, LLC, ShelfX, Inc., Standard Cognition, Inc., Zippin, Inc., Trigo Vision Ltd., Grabango, Inc., Mashgin, Inc., and Sunmi Technology Co., Ltd.
In October 2025, Honeywell launched the NOTIFIER INSPIRE fire panel in Canada, advancing interoperable fire & life-safety installation and digital monitoring.
In June 2025, Diebold Nixdorf has partnered with LOC Software to enable their ThriVersA software to run natively on Diebold Nixdorf's self-checkout and kiosk systems, simplifying self-checkout implementation for retailers.
In June 2025, Johnson Controls relaunched its Connected Sprinkler service to deliver real-time alerts and predictive maintenance for sprinkler systems.
In June 2024, Halma announced a bolt-on acquisition (G.F.E.) to grow its fire-safety capabilities within the Halma Safety sector.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.