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市場調查報告書
商品編碼
1856950
全球醫療保健領域人工智慧語音代理市場:預測至 2032 年—按技術、部署方式、應用、最終用戶和地區分類的分析AI Voice Agents in Healthcare Market Forecasts to 2032 - Global Analysis By Technology, Deployment Modes, Application, End User and By Geography |
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根據 Stratistics MRC 的數據,預計到 2025 年,全球醫療保健 AI 語音代理市場規模將達到 6.537 億美元,到 2032 年將達到 67.892 億美元,預測期內複合年成長率為 39.7%。
醫療保健人工智慧語音助理是具備語音功能的智慧系統,旨在透過自然語言與患者和醫療保健專業人員互動。它們利用人工智慧、自然語言處理 (NLP) 和機器學習技術來理解、解釋和回應語音命令和查詢。這些助理可以協助完成預約安排、病患分診、用藥提醒、症狀檢查和遠端監測等任務。透過自動化日常溝通並提供即時支持,人工智慧語音助理可以提高病人參與、提升營運效率並減輕醫療保健環境中的行政負擔。
改善就醫途徑與病人參與
醫院正在利用語音介面簡化預約流程,減輕行政負擔。殘疾患者和數位素養較低的患者能夠從簡化的溝通工具中受益。與護理協調平台的整合提高了服務的連續性和反應速度。語音助理透過對話式問候和提醒,為慢性病照護和心理健康計畫提供支援。這些功能有助於促進不同族群的參與。
臨床安全與責任風險
語音系統可能會誤解症狀和藥物名稱,導致記錄不準確。缺乏可解釋性會使臨床工作流程中的檢驗和監控變得複雜。醫療服務提供者在遵守安全標準和預防醫療錯誤方面面臨挑戰。與診斷系統的整合需要嚴格的測試和管治。這些風險持續限制語音系統在關鍵環境中的應用。
自然語言理解的進展
模型正在改善醫病互動中的上下文識別和情緒檢測。語音代理現在可以處理多會話對話並提取結構化資料。與決策支援系統的整合實現了即時分診和文件記錄。供應商正在推出針對特定領域、針對臨床語言和工作流程進行最佳化的模型。這些創新正在推動醫療服務中各種應用情境的實現。
使用者信任與採納的障礙
由於隱私方面的顧慮,患者可能不願與自動化系統共用敏感資訊。臨床醫師常常質疑語音產生的摘要的準確性和有效性。缺乏培訓和變革管理會延緩該系統在臨床實務中的應用。口音或情緒狀態導致的表現不穩定會降低使用者體驗和可信度。這些挑戰阻礙了該系統的持續應用和整合。
疫情加速了人們對人工智慧語音助理的關注,因為醫療系統面臨著激增的需求和有限的人員運轉率。在封鎖期間,語音介面被部署用於管理症狀篩檢、疫苗接種安排和遠端監測。醫療機構利用語音助理與患者保持溝通,並減輕客服中心的負擔。隨著非接觸式解決方案變得至關重要,大眾對語音技術的接受度也隨之提升。疫情後的策略已將語音助理納入數位化韌性和混合醫療模式。這種轉變正在加速對話式醫療基礎設施的長期投資。
預計在預測期內,自然語言處理(NLP)將成為最大的細分市場。
自然語言處理 (NLP) 領域預計將在預測期內佔據最大的市場佔有率,因為它在實現準確且上下文相關的語音互動方面發揮著至關重要的作用。 NLP 模型能夠有效地支持患者與醫護人員對話的轉錄、意圖識別和情緒分析。與臨床記錄系統的整合正在提高錄音的速度和準確性。供應商提供專為醫療保健行業量身定做的 NLP 引擎,這些引擎符合 HIPAA 和其他數據標準。全球市場對多語言支援和情感感知功能的需求日益成長。這些進步正在鞏固 NLP 在語音主導醫療保健應用中的主導地位。
預計在預測期內,遠端醫療提供者細分市場將以最高的複合年成長率成長。
預計在預測期內,遠端醫療提供者領域將實現最高成長率,因為虛擬醫療平台正在採用語音助理來提升患者體驗和營運效率。語音介面支援視訊和電話諮詢期間的患者登記、分診和後續跟進。醫療服務提供者正在將語音助理整合到行動應用程式和智慧設備中,以將醫療服務延伸到臨床環境之外。在心理健康、慢性病管理和遠距離診斷等領域,對可擴展、低成本的互動工具的需求正在不斷成長。遠端醫療公司與人工智慧供應商之間的夥伴關係正在加速部署和創新。
在預測期內,北美預計將佔據最大的市場佔有率,這主要得益於其先進的醫療基礎設施、人工智慧投資以及監管機構的積極參與。美國的醫院、保險公司和數位醫療新興企業對語音助理的採用率正在不斷提高。對雲端平台、自然語言處理引擎和符合HIPAA標準的語音工具的投資正在推動這一趨勢。領先的對話式人工智慧供應商和學術研究中心的存在正在促進創新。法律規範也不斷完善,以支持在臨床環境中負責任地使用語音技術。
預計亞太地區在預測期內將呈現最高的複合年成長率,這主要得益於行動普及、醫療數位化和人工智慧創新三者融合的推動。印度、中國和韓國等國家正在公共衛生、保險和遠端醫療平台部署語音助理。本土新興企業正在推出針對區域語言和醫療模式客製化的多語言語音工具。政府支持的計畫正在推動人工智慧在農村醫療和基層醫療中的應用。都市區和醫療服務不足的人口對可擴展、低成本自動化解決方案的需求日益成長。
According to Stratistics MRC, the Global AI Voice Agents in Healthcare Market is accounted for $653.7 million in 2025 and is expected to reach $6789.2 million by 2032 growing at a CAGR of 39.7% during the forecast period. AI voice agents in healthcare are intelligent, speech-enabled systems designed to interact with patients and healthcare professionals using natural language. They utilize artificial intelligence, natural language processing (NLP), and machine learning to understand, interpret, and respond to voice commands or queries. These agents assist in tasks such as appointment scheduling, patient triage, medication reminders, symptom checking, and remote monitoring. By automating routine communications and providing real-time support, AI voice agents enhance patient engagement, improve operational efficiency, and reduce administrative burdens within healthcare settings.
Improved access & patient engagement
Hospitals are using voice interfaces to streamline appointment scheduling and reduce administrative burden. Patients with disabilities or low digital literacy are benefiting from simplified communication tools. Integration with care coordination platforms is improving continuity and responsiveness. Voice agents are supporting chronic care and mental health programs through conversational check-ins and reminders. These capabilities are propelling inclusive engagement across diverse populations.
Clinical safety & liability risk
Voice systems may misinterpret symptoms or medication names which can lead to inaccurate documentation. Lack of explainability complicates validation and oversight across clinical workflows. Providers face challenges in ensuring compliance with safety standards and malpractice protection. Integration with diagnostic systems requires rigorous testing and governance. These risks continue to constrain adoption in high-stakes settings.
Advances in natural language understanding
Models are improving contextual awareness and sentiment detection across patient interactions. Voice agents are now capable of handling multi-turn conversations and extracting structured data. Integration with decision support systems is enabling real-time triage and documentation. Vendors are launching domain-specific models tuned to clinical language and workflows. These innovations are fostering broader use cases across care delivery.
User trust and adoption barriers
Patients may hesitate to share sensitive information with automated systems due to privacy concerns. Clinicians often question the accuracy and relevance of voice-generated summaries. Lack of training and change management slows frontline acceptance and usage. Inconsistent performance across accents and emotional states can degrade experience and reliability. These challenges continue to hamper sustained engagement and operational integration.
The pandemic accelerated interest in AI voice agents as healthcare systems faced surging demand and limited staff availability. Voice interfaces were deployed to manage symptom screening, vaccine scheduling, and remote monitoring during lockdowns. Providers used voice agents to maintain patient communication and reduce call center burden. Public comfort with voice technology increased as contactless solutions became essential. Post-pandemic strategies now include voice agents as part of digital resilience and hybrid care models. These shifts are accelerating long-term investment in conversational healthcare infrastructure.
The natural language processing (NLP) segment is expected to be the largest during the forecast period
The natural language processing (NLP) segment is expected to account for the largest market share during the forecast period due to its foundational role in enabling accurate, context-aware voice interactions. NLP models are powering transcription, intent recognition, and sentiment analysis across patient and provider conversations. Integration with clinical documentation systems is improving speed and accuracy of recordkeeping. Vendors are offering healthcare-tuned NLP engines that comply with HIPAA and other data standards. Demand for multilingual and emotion-sensitive capabilities is rising across global markets. These advancements are boosting NLP's dominance in voice-driven healthcare applications.
The telehealth providers segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the telehealth providers segment is predicted to witness the highest growth rate as virtual care platforms adopt voice agents to enhance patient experience and operational efficiency. Voice interfaces are supporting intake, triage, and follow-up across video and phone consultations. Providers are embedding voice agents into mobile apps and smart devices to extend care beyond clinical settings. Demand for scalable, low-cost engagement tools is rising across mental health, chronic care, and remote diagnostics. Partnerships between telehealth firms and AI vendors are accelerating deployment and innovation.
During the forecast period, the North America region is expected to hold the largest market share due to its advanced healthcare infrastructure, AI investment, and regulatory engagement. The United States is scaling voice agent deployment across hospitals, insurers, and digital health startups. Investment in cloud platforms, NLP engines, and HIPAA-compliant voice tools is driving adoption. Presence of leading conversational AI vendors and academic research centers is reinforcing innovation. Regulatory frameworks are evolving to support responsible use of voice technology in clinical settings.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR as mobile penetration, healthcare digitization, and AI innovation converge. Countries like India, China, and South Korea are deploying voice agents across public health, insurance, and telemedicine platforms. Local startups are launching multilingual voice tools tailored to regional languages and care models. Government-backed programs are supporting AI integration in rural health and primary care. Demand for scalable, low-cost automation is rising across urban and underserved populations.
Key players in the market
Some of the key players in AI Voice Agents in Healthcare Market include Suki AI, Inc., Corti.ai ApS, Hippocratic AI, Inc., Nuance Communications, Inc. (a Microsoft company), Notable Health, Inc., Orbita, Inc., Sensely Corporation, Saykara, Inc., Lifelink Systems, Inc., Botco.ai, Inc., Voiceitt Ltd., SoundHound AI, Inc., Hyro, Inc., DeepScribe, Inc. and Augmedix, Inc.
In February 2025, Corti launched three specialized AI models-Solo, Ensemble, and Symphony-designed to improve reliability and reduce pilot paralysis in clinical deployments. These models address integration and cost barriers, helping healthcare providers adopt voice AI with higher accuracy and lower friction.
In January 2025, Suki accepted a strategic investment from Zoom Ventures and deepened a partnership to integrate Suki's AI-generated clinical note functionality into Zoom's clinical workflow and telehealth offerings, enabling voice-driven notes inside Zoom Healthcare experiences.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.