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市場調查報告書
商品編碼
1817978
2032 年非緊急醫療後送市場預測:按服務類型、運輸方式、支付方式、車輛類型、最終用戶和地區進行的全球分析Non-Emergency Medical Transportation Market Forecasts to 2032 - Global Analysis By Service Type, Transport Mode, Payment Type, Vehicle Type, End User and By Geography |
根據 Stratistics MRC 的數據,全球非緊急醫療後送市場預計在 2025 年達到 118 億美元,預計到 2032 年將達到 227.1 億美元,預測期內的複合年成長率為 9.81%。
非緊急醫療運輸 (NEMT) 是一項重要服務,旨在幫助無需緊急醫療護理的人士獲得醫療服務。 NEMT 對老年人、殘障人士以及無法使用私家車、難以前往常規體檢、接受治療和預約藥房的人士尤其重要。 NEMT 提供可靠、經濟且安全的運輸服務,幫助人們及時獲得醫療服務。透過減少錯過預約並支持持續護理,這些服務改善了患者的整體健康。此外,NEMT 還透過減少可避免的急診就診次數來降低醫療成本。簡而言之,NEMT 透過提高可近性來增強社區醫療保健。
根據醫療交通便利聯盟 (MTAC) 的數據,NEMT 服務每年為醫療補助 (Medicaid) 受益人提供超過 5900 萬人次的旅行服務,否則這些受益人將無法獲得醫療服務。 MTAC 強調,這些服務對於需要透析、化療和其他常規治療的患者至關重要,尤其是在農村和服務不足的地區。
老年人口不斷增加
老年人口的成長對非緊急醫療運輸 (NEMT) 市場產生了巨大影響。老年人通常行動不便、患有慢性疾病或殘疾,無法獨自前往診所或醫院。全球預期壽命的延長推動了對前往醫療預約、透析中心、藥房和治療場所的可靠交通工具的需求。 NEMT 提供便利安全的交通服務,直接滿足這些需求。透過減少行動障礙,這些服務鼓勵老年人定期就診,提高治療依從性,並支持健康的生活方式。因此,這些人口結構變化正在顯著促進 NEMT 市場的持續成長。
營運成本高
非緊急醫療運輸 (NEMT) 產業因營運成本高而面臨嚴峻挑戰。服務提供者必須管理車輛維護、法規遵循、駕駛員培訓和強制保險,所有這些都會大幅增加成本。不斷上漲的燃油價格、日常維護和管理費用進一步增加了營運成本。尤其是規模較小的營運商,如果保險公司和政府醫療保健計劃的報銷率不足或延遲,就很難實現收支平衡。這些成本負擔往往會限制其在車隊擴張、技術採用和服務品質改進方面的投資。因此,營運成本仍是限制 NEMT 服務整體擴充性的主要因素。
擴大農村醫療服務覆蓋率
農村地區醫療服務可近性的改善為非緊急醫療運輸 (NEMT) 市場帶來了巨大的潛力。許多農村居民面臨前往醫院和診所路途遙遠、公共交通不足以及私人車輛匱乏等諸多挑戰。 NEMT 透過提供經濟高效且可靠的交通途徑,幫助患者克服這些挑戰,確保他們能夠按時完成常規預約、接受預防保健和術後檢查。此類服務有助於縮小醫療差距,降低住院率,並改善醫療資源匱乏社區的長期預後。隨著政府和醫療機構日益重視農村醫療保健,NEMT 提供者擁有更大的機會擴展服務範圍並增強市場影響力。
與共乘服務的競爭
優步 (Uber) 和來福車 (Lyft) 等共乘平台對非緊急醫療運輸 (NEMT) 產業構成了威脅。這些公司憑藉實惠的價格、快速的預訂和廣泛的覆蓋範圍,正在向醫療保健運輸領域擴張。雖然 NEMT 服務通常缺乏醫療運輸所需的專用車輛和訓練有素的人員,但它們憑藉其成本效益和便利性吸引了患者和醫療服務提供者。日益激烈的競爭迫使 NEMT 供應商採用先進技術、簡化營運並保持價格競爭力。如果共乘公司繼續與醫療保健系統建立牢固的合作夥伴關係,它們可能會獲得市場佔有率,並限制傳統 NEMT 營運商的擴張。
新冠疫情為非緊急醫療轉運 (NEMT) 產業帶來了挑戰和機會。最初,由於封鎖限制、感染疾病的擔憂以及非緊急醫療就診的普遍取消,服務需求大幅下降。這種下降導致許多業者的收益損失。然而,NEMT 服務很快就成為確保患者獲得疫苗接種、新冠檢測以及透析等關鍵治療的關鍵。醫療服務提供者透過實施消毒措施和採用非接觸式預約系統加強了安全措施。隨著限制措施的放鬆,醫療預約量激增,刺激了該行業的復甦。最終,這場疫情強化了 NEMT 在醫療可近性方面的關鍵作用。
門診病人運輸部分預計將成為預測期內最大的部分
預計門診病人交通運輸領域將在預測期內佔據最大的市場佔有率,因為它服務的病患小組最為廣泛。門診病人交通運輸服務專為能夠獨立行走或在極少支撐下行走,但需要可靠交通工具就醫的患者而設計。此領域常用於體檢、影像診斷、復健和定期追蹤護理。對於不需要專車的患者來說,持續就診的需求日益成長,這推動了該領域的普及。門診交通運輸價格實惠、便利且普及,仍然是NEMT服務領域的主要組成部分,並在推動行業成長方面發揮關鍵作用。
預計私人保險運輸部門在預測期內將以最高的複合年成長率成長。
預計私人保險交通運輸領域將在預測期內呈現最高成長率。隨著醫療成本的上漲和慢性病的流行,私人保險公司正在擴大非緊急醫療旅遊的承保範圍,以減少昂貴的急診就診次數,同時促進更佳的醫療結果。保險公司與非緊急醫療運輸業者之間的合作可以提高效率、加快報銷速度並提供更高品質的服務。由於私人保險覆蓋範圍的靈活性,該領域也吸引了政府資助計畫以外的患者。人們日益意識到及時就診和預防性護理的重要性,這是非緊急醫療運輸行業這一領域加速成長的主要驅動力。
由於強大的醫療體系和優惠的政府項目,北美預計將在預測期內佔據最大的市場佔有率。醫療補助 (Medicaid) 和醫療保險 (Medicare) 是交通報銷的核心,使患者能夠廣泛獲得必要的醫療服務。不斷成長的老年人口和慢性疾病患者持續推動對可靠的 NEMT 服務的需求。此外,基於 GPS 的監控、行動調度和自動化等數位技術的廣泛應用正在改善整體服務交付。強大的保險公司影響力和廣泛的服務覆蓋範圍使北美成為 NEMT 的關鍵市場。
預計亞太地區在預測期內的複合年成長率最高,這得益於醫療保健體系的不斷擴展以及對患者便利性的重視。人口老化加劇以及心臟病、癌症和糖尿病等慢性病的盛行率上升,推動了對交通服務的穩定需求。地方政府正在實施改革,以加強醫療基礎設施建設、擴大保險覆蓋範圍並吸引私人投資。同時,快速的都市化以及GPS導航和基於應用程式的預訂等數位解決方案的整合正在提高效率。這些因素共同使亞太地區成為全球成長最快的NEMT市場。
According to Stratistics MRC, the Global Non-Emergency Medical Transportation Market is accounted for $11.80 billion in 2025 and is expected to reach $22.71 billion by 2032 growing at a CAGR of 9.81% during the forecast period. Non-Emergency Medical Transportation (NEMT) is an essential service designed to help people reach healthcare providers when emergency care is not required. It is particularly valuable for seniors, individuals with disabilities, and those lacking access to private vehicles who often struggle to attend regular medical checkups, therapy, or pharmacy visits. NEMT offers dependable, cost-effective, and secure transport that ensures timely access to medical care. By reducing missed appointments and supporting consistent treatment, these services improve overall patient well-being. Moreover, NEMT helps cut healthcare expenses by decreasing avoidable emergency room usage. In essence, it strengthens community healthcare by promoting accessibility.
According to the Medical Transportation Access Coalition (MTAC), NEMT services provide over 59 million rides annually to Medicaid beneficiaries who otherwise might not have access to healthcare. MTAC emphasizes that these services are critical for patients needing dialysis, chemotherapy, and other recurring treatments, especially in rural and underserved areas.
Growing elderly population
The rising number of senior citizens strongly influences the Non-Emergency Medical Transportation (NEMT) market. Elderly individuals frequently experience mobility limitations, chronic health problems, or disabilities that hinder their ability to reach clinics and hospitals independently. With global life expectancy on the rise, there is increasing demand for dependable transport to medical appointments, dialysis centers, pharmacies, and therapy sessions. NEMT provides accessible and secure travel solutions that directly address these needs. By reducing transportation barriers, these services promote regular medical visits, enhance treatment compliance, and support healthier lifestyles among older adults. Consequently, this demographic shift significantly contributes to sustained NEMT market growth.
High operational costs
The Non-Emergency Medical Transportation (NEMT) sector faces considerable challenges due to high operating expenses. Service providers must manage vehicle upkeep, regulatory compliance, driver training, and mandatory insurance, all of which increase costs substantially. Rising fuel prices, regular servicing, and administrative overheads make operations even more expensive. Smaller providers, in particular, find it difficult to achieve profitability, especially when reimbursement rates from insurers or government health programs are inadequate or delayed. These cost burdens often restrict investments in expanding fleets, adopting technology, or improving service quality. As a result, operational expenses remain a significant restraint limiting the overall scalability of NEMT services.
Expansion in rural healthcare access
Improving healthcare accessibility in rural regions creates strong potential for the Non-Emergency Medical Transportation (NEMT) market. Many rural residents struggle to reach hospitals or clinics because of long distances, inadequate public transit, or the absence of personal vehicles. NEMT can help overcome these challenges by providing cost-effective and reliable transportation, ensuring patients can attend routine visits, preventive care, and post-treatment checkups. These services reduce health disparities, lower hospitalization rates, and support better long-term outcomes for underserved communities. With governments and healthcare organizations increasingly focusing on rural health, NEMT providers have a growing opportunity to expand services and strengthen their market presence.
Competition from ride-sharing services
Ride-sharing platforms such as Uber and Lyft represent a growing threat to the Non-Emergency Medical Transportation (NEMT) sector. By offering affordable pricing, quick bookings, and broad availability, these companies are expanding into healthcare transport. Although they generally lack the specialized vehicles and trained staff required for medical transport, their cost-effectiveness and convenience appeal to both patients and medical institutions. This rising competition forces NEMT providers to adopt advanced technologies, streamline operations, and remain price-competitive. If ride-sharing firms continue forming strong collaborations with healthcare systems, they may secure a greater share of the market, thereby restricting the expansion of traditional NEMT operators.
The outbreak of COVID-19 brought both challenges and opportunities to the Non-Emergency Medical Transportation (NEMT) industry. In the early stages, service demand dropped significantly due to lockdown restrictions, infection concerns, and widespread cancellation of non-urgent medical visits. This decline created revenue losses for many operators. Over time, however, NEMT services became vital for ensuring access to vaccination programs, COVID-19 testing, and critical treatments such as dialysis. Providers enhanced safety measures by implementing sanitization practices and adopting contactless booking systems. As restrictions eased, healthcare appointments surged back, fueling recovery in the sector. The pandemic ultimately reinforced NEMT's essential role in healthcare accessibility.
The ambulatory patient transport segment is expected to be the largest during the forecast period
The ambulatory patient transport segment is expected to account for the largest market share during the forecast period because it serves the broadest patient group. These services are designed for individuals capable of walking independently or with minimal support but still requiring dependable transportation for healthcare access. The segment is frequently used for medical checkups, diagnostic imaging, rehabilitation, and regular follow-up care. Its widespread adoption is driven by the increasing need for consistent medical visits among patients who do not require specialized vehicles. Offering affordability, convenience, and broad availability, ambulatory transport remains the most prominent NEMT service segment and plays a key role in driving industry growth.
The privately insured transport segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the privately insured transport segment is predicted to witness the highest growth rate. With healthcare expenses rising and chronic illnesses becoming more prevalent, private insurers are broadening their coverage of non-emergency medical trips to promote better health outcomes while reducing costly emergency visits. Collaborations between insurance companies and NEMT operators improve efficiency, speed up reimbursements, and deliver higher-quality services. This segment also appeals to patients outside government-funded programs due to the flexibility of private coverage. Increasing awareness of the importance of timely medical visits and preventive care strongly supports the segment's accelerated growth trajectory in the NEMT industry.
During the forecast period, the North America region is expected to hold the largest market share, supported by robust healthcare systems and favorable government programs. Medicaid and Medicare are central to covering transportation costs, enabling broad patient access to essential medical visits. Rising numbers of elderly individuals and patients with chronic illnesses continue to drive the need for dependable NEMT services. Furthermore, widespread use of digital innovations such as GPS-enabled monitoring, mobile scheduling, and automation has improved overall service delivery. Combined with strong participation from insurance providers and extensive availability of services, these factors make North America the leading market for NEMT.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, supported by expanding healthcare systems and greater focus on patient accessibility. Rising numbers of elderly citizens and increasing cases of chronic illnesses, including heart disease, cancer, and diabetes, is driving steady demand for transport services. Regional governments are implementing reforms to strengthen medical infrastructure, broaden insurance coverage, and attract private investments. At the same time, rapid urbanization and the integration of digital solutions such as GPS navigation and app-based booking are enhancing efficiency. Together, these factors establish Asia-Pacific as the fastest-growing NEMT market worldwide.
Key players in the market
Some of the key players in Non-Emergency Medical Transportation Market include ModivCare, EgyCross, Lyft, Inc., Express Medical Transporters, MTM, Inc., Veyo, Southeastrans, Inc., ERS Medical (ERS Transition Ltd.), Falck, FirstGroup PLC, Global Medical Response Inc, Acadian Ambulance Service, Coastal Medical Transportation Systems, Transdev Group SA and Ride Health.
In August 2025, Modivcare Enters into Comprehensive Restructuring Agreement to Strengthen its Future, Reduce Debt and Inject Capital. Modivcare Inc. announced that it has taken necessary and decisive action intended to strengthen its financial foundation while continuing to provide access to care, reduce costs, and improve outcomes for clients and members nationwide.
In April 2025, Lyft, Inc. announced it has entered into a definitive agreement to acquire FREENOW, a leading European multi-mobility app with a taxi offering at its core, from BMW Group and Mercedes-Benz Mobility for approximately €175 million or $197 million* in cash.
In August 2024, MTM is pleased to announce it has signed an agreement with Global Medical Response to acquire Access2Care, LLC. This strategic acquisition, expected to close this fall, will enhance MTM's market presence and increase total annual revenue by approximately 25%, marking a milestone in the company's growth trajectory.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.