乘客服務系統市場規模、佔有率和成長分析（按部署類型、服務類型、最終用戶、功能和地區分類）－2026-2033年產業預測

預計到 2024 年，全球旅客服務系統 (PSS) 市場規模將達到 102 億美元，到 2025 年將達到 106.6 億美元，到 2033 年將達到 151.6 億美元，在預測期（2026-2033 年）內，複合年成長率為 4.5%。

在旅行社數位轉型和消費者對無縫旅行體驗的需求推動下，全球旅客服務系統 (PSS) 市場正經歷顯著成長。航空公司、鐵路營運商和公共交通機構正在加速採用先進的 PSS 解決方案，以簡化日常運營，包括預訂、報到、登機流程以及跨管道（包括網頁、行動裝置和自助服務終端）的客戶互動。雲端運算、人工智慧、自動化和數據分析等技術進步，透過提供即時更新和個人化服務，提高了營運效率。當前市場趨勢強調可擴展、可互操作系統且符合資料安全法規的重要性，而成本和與舊有系統的整合等挑戰，仍影響著產業對新 PSS 實施方案的選擇。

全球旅客服務系統市場促進因素

全球旅客服務系統市場主要受航空公司和運輸業者提升端到端客戶旅程管理的推動，這對於提高客戶忠誠度和滿意度至關重要。這些系統利用各種數位化手段，例如行動應用程式和電子報到亭，使旅客能夠在從預訂、報到登機的整個旅程中無縫獲取關鍵資訊。各機構正優先推動這些改進，旨在為旅客在機場（包括實體機場和虛擬平台）提供卓越便捷的體驗，最終提升服務品質和營運效率。

全球旅客服務系統市場限制因素

將現代旅客服務系統與現有舊有系統整合，由於複雜性增加和實施成本上升，面臨許多挑戰。這種情況往往導致中小航空公司猶豫不決，認為轉型困難重重。升級過時技術帶來的經濟負擔可能會阻礙這些業者進行必要的升級。因此，這種猶豫不決將減緩業內創新解決方案的採用，最終影響旅客服務的整體發展和現代化。由此可見，整合問題帶來的障礙可能會阻礙許多航空公司充分利用現代系統的優勢。

全球旅客服務系統市場趨勢

全球旅客服務系統市場正呈現出顯著的趨勢，即整合自動化和人工智慧（AI），這將提升營運效率和客戶體驗。航空公司正利用人工智慧驅動的元件來實現服務個人化、簡化客戶互動，並實施智慧解決方案，例如聊天機器人和航班取消時的自動改簽。這種轉變不僅支持預測性決策，還增強了需求預測能力，並使航空公司能夠與乘客即時溝通。隨著航空業日益重視數位轉型，將人工智慧融入旅客服務系統將重塑航空公司與客戶互動和有效管理營運的方式。

目錄

介紹

• 調查目標
• 市場定義和範圍

調查方法

• 調查過程
• 二手資料和一手資料方法
• 市場規模估算方法

執行摘要

• 全球市場展望
• 市場主要亮點
• 細分市場概覽
• 競爭格局概述

市場動態與展望

• 總體經濟指標
• 促進因素和機遇
• 限制與挑戰
• 供給面趨勢
• 需求面趨勢
• 波特的分析和影響

關鍵市場考察

• 關鍵成功因素
• 影響市場的因素
• 關鍵投資機會
• 生態系測繪
• 市場吸引力指數（2025）
• PESTEL 分析
• 價值鏈分析
• 定價分析
• 案例研究
• 監管環境
• 技術評估

全球旅客服務系統市場規模（按部署類型和複合年成長率分類）（2026-2033 年）

• 本地部署
• 基於雲端的

全球旅客服務系統市場規模（依服務類型分類）及複合年成長率（2026-2033 年）

• 預約管理
• 辦理運作中服務
• 乘客溝通

全球旅客服務系統市場規模（依最終用戶分類）及複合年成長率（2026-2033 年）

• 航空
• 旅行社

全球旅客服務系統市場規模（按功能和複合年成長率分類）（2026-2033 年）

• 自助服務
• 整合系統

全球旅客服務系統市場規模及複合年成長率（2026-2033）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 亞太其他地區
• 拉丁美洲
  • 墨西哥
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭資訊

• 前五大公司對比
• 主要企業的市場定位（2025 年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市佔率分析（2025 年）
• 主要企業公司簡介
  • 公司詳情
  • 產品系列分析
  • 依業務板塊進行公司股票分析
  • 2023-2025年營收年比比較

主要企業簡介

• Amadeus IT Group
• Sabre Corporation
• Travelport
• SITA
• Navitaire
• Hitit Computer Services
• Radixx International
• Lufthansa Systems
• IBM
• Oracle Corporation
• Dimensional Thinking
• Accelya
• PROS Holdings
• Citra Aviation
• Unisys
• Infosys
• Amdocs
• Secunet Security Networks
• NexusTek
• eTravelSmart

結論與建議

Global Passenger Service System Market size was valued at USD 10.2 Billion in 2024 and is poised to grow from USD 10.66 Billion in 2025 to USD 15.16 Billion by 2033, growing at a CAGR of 4.5% during the forecast period (2026-2033).

The global passenger service system (PSS) market is experiencing significant growth driven by the digital transformation within travel companies and the demand for seamless travel experiences from consumers. Airlines, rail operators, and transportation providers are increasingly adopting advanced PSS solutions to streamline daily operations, including reservations, check-ins, boarding, and customer interactions via various channels such as web, mobile, and kiosks. Technological advancements, including cloud computing, artificial intelligence, automation, and data analytics, enhance efficiency by delivering real-time updates and personalized services while also improving operational capabilities. Current market trends emphasize the importance of scalable and interoperable systems that maintain compliance with data security regulations, although challenges such as cost and legacy system integration continue to influence the industry's approach to new PSS implementations.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Passenger Service System market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Passenger Service System Market Segments Analysis

Global Passenger Service System Market is segmented by Deployment Type, Service Type, End User, Functionality and region. Based on Deployment Type, the market is segmented into On-Premise and Cloud-Based. Based on Service Type, the market is segmented into Reservation Management, Check-in Services and Passenger Communications. Based on End User, the market is segmented into Airlines and Travel Agencies. Based on Functionality, the market is segmented into Self-Service and Integrated Systems. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Passenger Service System Market

The Global Passenger Service System market is significantly driven by the efforts of airlines and transport operators to enhance the overall management of customer journeys, which plays a crucial role in fostering increased customer loyalty and satisfaction. These systems facilitate seamless access to essential information throughout every phase of travel, from booking to check-in and boarding, utilizing a variety of digital options such as mobile apps and e-boarding kiosks. By prioritizing these enhancements, organizations aim to provide travelers with an exceptional and streamlined experience at airports, both in physical locations and through virtual platforms, ultimately elevating service quality and operational efficiency.

Restraints in the Global Passenger Service System Market

The integration of modern Passenger Service Systems with existing legacy systems presents significant challenges, leading to complexities and elevated implementation costs. This situation often results in hesitation among small to mid-sized carriers, who may find the transition daunting. The financial burden associated with overhauling outdated technologies can discourage these operators from pursuing the necessary upgrades. Consequently, this reluctance can slow the adoption of innovative solutions within the industry, ultimately affecting the overall growth and modernization of passenger services. Thus, the barriers posed by integration issues may hinder many carriers from fully leveraging the benefits of contemporary systems.

Market Trends of the Global Passenger Service System Market

The Global Passenger Service System market is witnessing a significant trend towards the integration of automation and artificial intelligence (AI), which enhances operational efficiency and customer experience. Airlines are leveraging AI-driven components to personalize services, streamline customer interactions, and implement smart solutions such as chatbots and automated rebooking during flight cancellations. This shift not only aids in predictive decision-making but also enhances demand forecasting capabilities, enabling carriers to communicate in real-time with passengers. As the aviation industry increasingly prioritizes digital transformation, the incorporation of AI within PSS is set to reshape how airlines engage with customers and manage operations effectively.

Table of Contents

Introduction

• Objectives of the Study
• Market Definition & Scope

Research Methodology

• Research Process
• Secondary & Primary Data Methods
• Market Size Estimation Methods

Executive Summary

• Global Market Outlook
• Key Market Highlights
• Segmental Overview
• Competition Overview

Market Dynamics & Outlook

• Macro-Economic Indicators
• Drivers & Opportunities
• Restraints & Challenges
• Supply Side Trends
• Demand Side Trends
• Porters Analysis & Impact
  • Competitive Rivalry
  • Threat of Substitute
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors
• Market Impacting Factors
• Top Investment Pockets
• Ecosystem Mapping
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Value Chain Analysis
• Pricing Analysis
• Case Studies
• Regulatory Landscape
• Technology Assessment

Global Passenger Service System Market Size by Deployment Type & CAGR (2026-2033)

• Market Overview
• On-Premise
• Cloud-Based

Global Passenger Service System Market Size by Service Type & CAGR (2026-2033)

• Market Overview
• Reservation Management
• Check-in Services
• Passenger Communications

Global Passenger Service System Market Size by End User & CAGR (2026-2033)

• Market Overview
• Airlines
• Travel Agencies

Global Passenger Service System Market Size by Functionality & CAGR (2026-2033)

• Market Overview
• Self-Service
• Integrated Systems

Global Passenger Service System Market Size & CAGR (2026-2033)

• North America (Deployment Type, Service Type, End User, Functionality)
  • US
  • Canada
• Europe (Deployment Type, Service Type, End User, Functionality)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Deployment Type, Service Type, End User, Functionality)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Deployment Type, Service Type, End User, Functionality)
  • Mexico
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Deployment Type, Service Type, End User, Functionality)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• Amadeus IT Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sabre Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Travelport
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SITA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Navitaire
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hitit Computer Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Radixx International
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lufthansa Systems
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dimensional Thinking
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Accelya
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• PROS Holdings
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Citra Aviation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Unisys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Secunet Security Networks
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NexusTek
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• eTravelSmart
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations