業務流程自動化市場規模、佔有率、成長分析、按組件、按服務、按業務功能、按部署類型、按組織規模、按地區、行業預測（2025-2032 年）

全球業務流程自動化市場規模預計在 2023 年達到 125 億美元，到 2032 年將達到 393.8 億美元，預計在預測期內（2025-2032 年）的複合年成長率為 13.6%。

由於對業務效率、數位轉型計劃、客戶體驗提升以及人工智慧 (AI) 應用日益普及的需求不斷成長，全球業務流程自動化市場預計將迎來顯著成長。企業正在優先考慮業務流程自動化，以簡化工作流程、最大限度地減少人為錯誤並降低成本。隨著全球企業專注於數位轉型，自動化技術的整合可能將發揮關鍵作用。此外，法律規範日益複雜以及對合規性的日益重視，也進一步推動了業務流程自動化的採用。然而，諸如整合舊有系統的複雜性、資料隱私和安全問題、高昂的前期成本以及變革阻力等挑戰，可能會在整個預測期內及以後阻礙市場滲透。

目錄

介紹

• 調查目的
• 研究範圍
• 定義

調查方法

• 資訊採購
• 二次資料和一次資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 細分機會分析

市場動態與展望

• 市場概覽
• 市場規模
• 市場動態
  • 促進因素和機會
  • 限制與挑戰
• 波特的分析

關鍵市場考察

• 關鍵成功因素
• 競爭程度
• 關鍵投資機會
• 市場生態系統
• 市場吸引力指數（2024年）
• PESTEL分析
• 總體經濟指標
• 價值鏈分析
• 定價分析

業務流程自動化市場規模（按組件和複合年成長率） (2025-2032)

• 市場概覽
• 平台
• 服務

業務流程自動化市場規模（依服務類別）及複合年成長率（2025-2032）

• 市場概覽
• 諮詢
• 配置與整合
• 支援和維護

業務流程自動化市場規模（按業務功能和複合年成長率） (2025-2032)

• 市場概覽
• 人力資源自動化
• 供應鏈自動化
• 銷售和行銷自動化
• 會計與財務自動化
• 客戶服務支援自動化
• 其他

業務流程自動化市場規模（按部署類型和複合年成長率）（2025-2032）

• 市場概覽
• 雲
• 本地

業務流程自動化市場規模（依組織規模及複合年成長率）（2025-2032）

• 市場概覽
• 小型企業
• 主要企業

業務流程自動化市場規模（依產業垂直分類）及複合年成長率（2025-2032）

• 市場概覽
• BFSI
• 製造業
• IT
• 通訊
• 零售和消費品
• 衛生保健
• 其他

業務流程自動化市場規模及複合年成長率（2025-2032）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭資訊

• 前五大公司對比
• 主要企業市場定位（2024年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2024年）
• 主要企業簡介
  • 公司詳情
  • 產品系列分析
  • 公司分部佔有率分析
  • 收益與前一年同期比較對比（2022-2024 年）

    主要企業簡介

    • UiPath（美國）
    • Automation Anywhere（美國）
    • 微軟（美國）
    • 阿庇安（美國）
    • SAP（德國）
    • IBM（美國）
    • ServiceNow（美國）
    • Pegasystems（美國）
    • 甲骨文公司（美國）
    • 西門子股份公司（德國）
    • ABB有限公司（瑞士）
    • 艾默生電氣公司（美國）
    • 羅克韋爾自動化公司（美國）
    • Zapier（美國）
    • ProcessMaker（美國）
    • Bizagi（英國）
    • Kissflow（印度）

結論和建議

Global Business Process Automation Market size was valued at USD 12.5 billion in 2023 and is poised to grow from USD 14.2 billion in 2024 to USD 39.38 billion by 2032, growing at a CAGR of 13.6% during the forecast period (2025-2032).

The global business process automation market is poised for significant growth, driven by an escalating demand for operational efficiency, digital transformation initiatives, enhanced customer experiences, and the increasing adoption of artificial intelligence (AI). Organizations are prioritizing business process automation to streamline workflows, minimize human error, and reduce costs. As enterprises globally focus on digital transformation, the integration of automation technologies will play a pivotal role. Additionally, the rising complexity of regulatory frameworks and a strong emphasis on compliance are further propelling adoption. However, challenges such as complexities in integrating legacy systems, data privacy and security concerns, high initial costs, and resistance to change may hinder market penetration throughout the forecast period and beyond.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Automation market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Business Process Automation Market Segments Analysis

Global Business Process Automation Market is segmented by Component, Services, Business Function, Deployment Type, Organization Size, Vertical and region. Based on Component, the market is segmented into Platforms and Services. Based on Services, the market is segmented into Consulting, Deployment and integration and Support and maintenance. Based on Business Function, the market is segmented into Human Resource Automation, Supply Chain Automation, Sales and Marketing Automation, Accounting and Finance Automation, Customer Service Support Automation and Others. Based on Deployment Type, the market is segmented into Cloud and On premises. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. Based on Vertical, the market is segmented into BFSI, Manufacturing, IT, Telecommunications, Retail and Consumer Goods, Healthcare and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Business Process Automation Market

The global business process automation market is significantly driven by the demands of modern consumers, who increasingly seek quick, personalized, and effortless interactions across digital platforms. In order to fulfill these expectations, companies are turning to business process automation as a means to optimize various functions such as customer support, order management, onboarding processes, and service delivery. Automation facilitates immediate handling of inquiries, tailored communications, and expedited problem resolution, which collectively enhance customer satisfaction and foster loyalty. Consequently, as the focus on improving customer experience continues to grow, it is poised to positively influence the market landscape for business process automation worldwide.

Restraints in the Global Business Process Automation Market

The Global Business Process Automation market faces several challenges, primarily due to employee resistance stemming from fears about job security, altered roles, and difficulties in adapting to new technologies. Cultural inertia and apprehension regarding redundancy hinder the widespread adoption of these automation solutions, while inadequate digital literacy further complicates the integration process. Organizations that do not cultivate a supportive environment for automation are likely to experience internal opposition, which can significantly impede efforts to leverage the full potential of business process automation across various sectors. Consequently, these factors consistently represent a significant restraint in the market's growth and development.

Market Trends of the Global Business Process Automation Market

The Global Business Process Automation (BPA) market is witnessing a significant trend towards the adoption of low-code and no-code automation platforms, enhancing accessibility for non-technical users. By enabling business teams to design and deploy automated workflows through intuitive interfaces, these platforms reduce the dependency on IT departments, fostering quicker innovation and shorter development cycles. This democratization empowers companies to streamline processes and minimize implementation costs, positioning low-code and no-code solutions as pivotal for BPA providers. As organizations increasingly seek agility and efficiency, embracing this trend will be crucial for sustained competitive advantage in the dynamic global marketplace.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Business Process Automation Market Size by Component & CAGR (2025-2032)

• Market Overview
• Platforms
• Services

Global Business Process Automation Market Size by Services & CAGR (2025-2032)

• Market Overview
• Consulting
• Deployment and integration
• Support and maintenance

Global Business Process Automation Market Size by Business Function & CAGR (2025-2032)

• Market Overview
• Human Resource Automation
• Supply Chain Automation
• Sales and Marketing Automation
• Accounting and Finance Automation
• Customer Service Support Automation
• Others

Global Business Process Automation Market Size by Deployment Type & CAGR (2025-2032)

• Market Overview
• Cloud
• On premises

Global Business Process Automation Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

Global Business Process Automation Market Size by Vertical & CAGR (2025-2032)

• Market Overview
• BFSI
• Manufacturing
• IT
• Telecommunications
• Retail and Consumer Goods
• Healthcare
• Others

Global Business Process Automation Market Size & CAGR (2025-2032)

• North America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • US
  • Canada
• Europe (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• UiPath (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Automation Anywhere (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Appian (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pegasystems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Siemens AG (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ABB Ltd. (Switzerland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Emerson Electric Co. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rockwell Automation Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zapier (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProcessMaker (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bizagi (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kissflow (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations