對話系統市場規模、佔有率、成長分析，按組件、類型、應用、產業、地區 - 產業預測，2024-2031

2022年全球對話系統市場規模為131.3億美元，從2023年的168億美元成長到2031年的1211億美元，預計在預測期內（2024-2031年）複合年成長率為28。

對話系統市場在更廣泛的人工智慧領域正在經歷顯著成長，其特徵是自然語言處理（NLP）和機器學習的進步。這些技術促進電腦和使用者之間的類人交互，並在客戶支援、虛擬助理、聊天機器人、語言翻譯服務等領域中得到應用。越來越多的公司利用對話系統來增強客戶體驗、提高溝通效率並降低營運成本，這推動了市場的成長。最近的技術進步提高了這些系統的準確性和反應能力，也刺激了採用。此外，通訊應用程式的激增以及對個人化即時互動的需求正在推動對複雜對話解決方案的需求。從地區來看，北美由於早期採用和技術創新而引領市場，而亞太地區由於其精通技術的人口和不斷擴大的電子商務領域，正在成為關鍵參與者。隨著各行各業的公司認知到對話系統的潛力並致力於提高客戶參與度和業務效率，對話系統市場正在經歷持續成長和創新，並日益融入數位通訊。總體而言，對話系統市場被定位為一個充滿活力的細分市場，旨在實現互聯數位體驗的轉型和廣泛應用。

目錄

介紹

• 研究目的
• 調查範圍
• 定義

調查方法

• 資訊採購
• 二手資料和主要資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場概況
• 市場規模
• 市場動態
  • 促進因素和機遇
  • 限制因素和挑戰
• 波特分析及影響
  • 競爭公司之間的敵對關係
  • 替代品的威脅
  • 買方議價能力
  • 新進入者的威脅
  • 供應商的議價能力

主要市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 市場吸引力指數（2023）
• PESTEL分析
• 總體經濟指標
• 價值鏈分析
• 價格分析
• 技術進步
• 監管環境
• 案例研究

對話系統市場規模：按組件和複合年成長率（2024-2031）

• 計算平台
• 解決方案
• 服務

對話系統市場規模：按類型和複合年成長率（2024-2031）

• 語音協助
• 文字助理
• 其他
  • 手勢姿態辨識
  • 物體辨識
  • 臉部表情辨識

對話系統市場規模：依應用與複合年成長率（2024-2031）

• 記憶
• 客戶支援和私人助理
• 品牌和廣告
• 資料隱私和合規性
• 其他
  • 宣傳活動分析
  • 資料集中

對話系統市場規模：依產業及複合年成長率（2024-2031）

• BFSI
• 媒體和娛樂
• 零售與電子商務
• 旅行和招待
• 通訊
• 醫療保健和生命科學
• 其他
  • 政府
  • 製造業
  • 教育
  • 能源
  • 公共事業

對話系統市場規模：依地區及複合年成長率（2024-2031）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 西班牙
  • 法國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲

競爭資訊

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2023）
• 主要企業簡介
  • 公司簡介
  • 產品系列分析
  • 按細分市場分類的佔有率分析
  • 收益與前一年同期比較（2021-2023）

主要企業簡介

• Amazon Web Services, Inc.
• TENEO.AI
• Baidu, Inc.
• Conversica, Inc.
• Google LLC
• IBM Corporation
• Microsoft Corporation
• Oracle
• SAP SE
• Artificial Solutions
• Conversica
• Rasa
• Rulai
• Avaamo
• Kore.ai
• Pypestream
• Inbenta
• Saarthi.ai.
• Cisco Meraki
• Skillsoft

結論和建議

Global Conversational Systems Market size was valued at USD 13.13 billion in 2022 and is poised to grow from USD 16.8 billion in 2023 to USD 121.1 billion by 2031, growing at a CAGR of 28% during the forecast period (2024-2031).

The conversational systems market is experiencing significant growth within the broader artificial intelligence landscape, characterized by advancements in natural language processing (NLP) and machine learning. These technologies facilitate human-like interactions between computers and users, finding applications across customer support, virtual assistants, chatbots, and language translation services. The market's growth is spurred by businesses increasingly leveraging conversational systems to enhance customer experiences, improve communication efficiency, and lower operational costs. Enhanced accuracy and responsiveness of these systems, driven by recent technological advancements, further fuel their adoption. Additionally, the surge in messaging app usage and the demand for personalized, instant interactions are propelling the need for sophisticated conversational solutions. Regionally, North America leads the market due to its early adoption and technological innovations; however, the Asia-Pacific region is emerging as a vital player thanks to its tech-savvy demographics and expanding e-commerce sector. As organizations across various industries recognize the potential of conversational systems to engage customers and streamline operations, the market is set for sustained growth and innovation, with these solutions becoming increasingly integrated into the fabric of digital communication. Overall, the conversational systems market stands as a dynamic segment poised for transformation and wider application in our interconnected digital experiences.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Conversational Systems market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Conversational Systems Market Segmental Analysis

Global Conversational Systems Market is segmented By Components, by Type, by Application, by Verticals and by Region. Based on Components, the market is segmented into Compute Platforms, Solutions, Services. Based on Type, the market is segmented into Voice Assisted, Text Assistant, Others (Gesture Recognition, Object Recognition and Expression Recognition). Based on Application, the market is segmented into Customer Support and Personal Assistant, Branding and Advertisement, Data Privacy and Compliance, Others (Campaign Analysis and Data Aggregation). Based on Verticals, the market is segmented into BFSI, Media and Entertainment, Retail and eCommerce, Travel and Hospitality, Telecom, Healthcare and Life Sciences, Others (Government, Manufacturing, Education, and Energy and Utilities). Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Conversational Systems Market

The Global Conversational Systems market is primarily driven by the escalating demand for improved customer experiences. Organizations are progressively adopting conversational systems to facilitate smooth, personalized, and instantaneous interactions with their clientele. This strategic shift aims to elevate customer satisfaction and foster brand loyalty by ensuring that customers receive timely assistance and tailored responses to their inquiries. As a result, businesses are recognizing the value of integrating these advanced technologies to streamline communication processes and meet the evolving expectations of consumers, ultimately driving growth within the conversational systems landscape.

Restraints in the Global Conversational Systems Market

The Global Conversational Systems market faces significant restraints, particularly in relation to privacy and data security concerns. As these systems rely heavily on the collection and processing of user data, there is an inherent risk regarding personal information protection. Companies must navigate the delicate balance between delivering tailored and personalized user experiences while maintaining stringent data security measures. This challenge often leads to apprehension among consumers about how their information is handled, potentially hindering market growth. Consequently, addressing these privacy issues is vital for fostering trust and encouraging broader adoption of conversational systems in various applications.

Market Trends of the Global Conversational Systems Market

The Global Conversational Systems market is witnessing a significant trend towards omnichannel integration, as businesses strive to create seamless interactions across diverse platforms such as websites, mobile applications, social media, and messaging services. This shift is driven by the necessity for consistent customer experiences that enhance engagement and satisfaction, ultimately fostering brand loyalty. Companies are leveraging advanced conversational technologies, including chatbots and AI-driven virtual assistants, to streamline communication and provide instant support. This trend not only improves operational efficiency but also aligns with the growing consumer demand for personalized and responsive interactions, positioning omnichannel strategies as a cornerstone for future growth in conversational systems.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2023
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Regulatory Landscape
• Case Studies

Global Conversational Systems Market Size by Components & CAGR (2024-2031)

• Compute Platforms
• Solutions
• Services

Global Conversational Systems Market Size by Type & CAGR (2024-2031)

• Voice Assisted
• Text Assistant
• Others
  • Gesture Recognition
  • Object Recognition
  • Expression Recognition

Global Conversational Systems Market Size by Application & CAGR (2024-2031)

• DRAM
• Customer Support and Personal Assistant
• Branding and Advertisement
• Data Privacy and Compliance
• Others
  • Campaign Analysis
  • Data Aggregation

Global Conversational Systems Market Size by Verticals & CAGR (2024-2031)

• BFSI
• Media and Entertainment
• Retail and eCommerce
• Travel and Hospitality
• Telecom
• Healthcare and Life Sciences
• Others
  • Government
  • Manufacturing
  • Education
  • Energy
  • Utilities

Global Conversational Systems Market Size by Region & CAGR (2024-2031)

• North America, (By Components, by Type, by Application, by Verticals)
  • US
  • Canada
• Europe, (By Components, by Type, by Application, by Verticals)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (By Components, by Type, by Application, by Verticals)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (By Components, by Type, by Application, by Verticals)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (By Components, by Type, by Application, by Verticals)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Amazon Web Services, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TENEO.AI
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conversica, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Google LLC
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP SE
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Artificial Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conversica
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rasa
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rulai
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaamo
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kore.ai
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pypestream
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Inbenta
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Saarthi.ai.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Meraki
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Skillsoft
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation