全球知識管理軟件市場（2022-2028）：按類型、部署類型、公司規模、最終用戶分列的規模、份額、增長分析和預測

Global Knowledge Management Software Market Size, Share, Growth Analysis, By Type, By Deployment Type, By Enterprise Size, By End-user - Industry Forecast 2022-2028

出版日期: 2022年10月02日 | 出版商:

SkyQuest | 英文 165 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

全球知識管理軟件市場預計將從 2021 年的 234.5 億美元增長到 2028 年的 588.1 億美元，預測期內復合年增長率為 12.5%。

全球知識管理軟件市場受到不斷增長的需求的推動，尤其是對客戶保留率和滿意度的需求。組織需要快速簡便的解決方案來識別、收集和傳播大量信息。該軟件的許多好處，例如更好的管理、更好的客戶滿意度、更快的電話呼叫和更快的培訓，也促進了它的日益流行。

在這份報告中，我們研究了全球知識管理軟件市場，提供了市場概況、市場各種影響因素分析、技術和創新趨勢、市場規模的轉變和預測，以及每個細分市場的細分及地區、競爭格局、主要企業概況等。

內容

執行摘要

母市場分析

市場概覽
市場規模
市場動態
司機
機會
約束因素
任務
主要市場洞察
技術分析
價格分析
供應鏈分析
價值鏈分析
市場生態系統
知識產權分析
貿易分析
啟動分析
原材料分析
創新矩陣
管道產品分析
宏觀經濟指標
主要投資分析
關鍵成功因素
競爭程度
市場動態和前景
市場動態
司機
機會
約束因素
任務
監管狀況
波特的分析
Skyquest 對未來顛覆的特別洞察

全球知識管理軟件市場，按類型

市場概覽
移動設備：Android 原生
移動設備：iOS 原生
其他
全球知識管理軟件市場，按部署類型
市場概覽
基於雲
混合型
本地
全球知識管理軟件市場：按公司規模分類
市場概覽
中小企業
大公司
全球知識管理軟件市場：按最終用戶分類
市場概覽
BFSI
政府/國防
醫藥
IT/通訊
製造業
其他
全球知識管理軟件市場，按地區
市場概覽
北美
歐洲
亞太地區
拉丁美洲
中東和非洲
競爭格局
前 5 家公司的比較
主要公司的市場定位
各大公司的招聘策略
關鍵成功策略
最近的市場活動
主要公司的市場份額
主要公司簡介
Freshworks Inc.
Atlassian Corporation Plc
Exo Platform
Bitrix24 Inc.
ProProfs
IBM Corporation
SAP SE
Zoho Corporation Pvt Ltd.
Oracle Corporation
Capgemini SE
SkyPrep Inc.
Lucidea
Egain Corporation
Upland Software Inc.
Zendesk Inc.

簡介目錄

Product Code: SQSG45E2035

Global Knowledge Management Software Market was valued to be USD 23.45 billion in 2021, and it is expected to reach USD 58.81 billion by 2028 at a CAGR of 12.5% over the forecast period (2022 -2028).

KM software, or knowledge management software, is a specialized type of corporate content management software that enables organizations to store, retrieve, and share information easily within their internal systems. This software helps organizations streamline their information access and flow across different file types, including audio-video files, presentations, and documents. By creating a centralized information repository, KM software helps organizations break down traditional silos and improve operational efficiency. Advanced features like file edit history, access management, and content editing capabilities are also available in many KM software packages.

The global knowledge management software market is driven by the growing demand for customer retention and satisfaction, among other factors. Organizations need quick and easy solutions to recognize, collect, and disseminate vast amounts of information. The software's many benefits, including better governance, higher customer satisfaction, quicker call handling, and faster training, are also contributing to its rising popularity. Furthermore, investments in technology, end-use industries, rapid digitization, and the need for content management are driving the market's expansion.

As software technology continues to evolve, the potential for market participants to profit from knowledge management software is expected to increase during the projection period.

Segments covered in report

The Global Knowledge Management Software Market is segmented based on type, deployment type, enterprise size, end-user and region. Based on Type, Knowledge Management Software Market is categorized into Mobile - Android Native, Mobile - iOS Native, and Other. Based on Deployment Type, Knowledge Management Software Market is categorized into Cloud based, Hybrid and On-premise. Based on Enterprise Size, Knowledge Management Software Market is categorized into Small & Medium Enterprises and Large Enterprises. Based on End-user, it is categorized into Government & Defense, Manufacturing, BFSI, Pharmaceuticals and Others. Based on region, Knowledge Management Software Market is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.

Drivers

Adopting customer-oriented business practices is a highly effective way for businesses to create customer-centric environments. By implementing knowledge management, businesses can improve their relationships with key clients, leading to loyal customers and a competitive advantage. Additionally, the knowledge and expertise gained from customer relationship management (CRM) can help organizations generate fresh ideas and offer improved and innovative services. The relationship between knowledge management practices and CRM is strengthened by the crucial element of customer knowledge. This knowledge allows businesses to personalize their products, services, and overall customer relationships, resulting in increased satisfaction and financial profitability. A comprehensive knowledge management system can provide significant support to businesses in achieving these outcomes.

Restrains

The market growth of knowledge management software is impeded by operational challenges associated with software. Organizations demand essential features to cater to their specific requirements, and personalized customer service interactions are crucial. Vendors are required to deliver customized software solutions to meet diverse application needs, which can pose obstacles in terms of speedy support solutions and reduced service volume. These operational difficulties can have repercussions on the calibration process, ultimately leading to unfavorable impacts on market growth during the projected period.

Trend

As the field of information systems evolves, there is a greater opportunity for the adoption of knowledge management practices. Digital technologies such as data mining, analytics, data visualization, and storage have facilitated the integration of interconnected systems, leading to improved benefits for businesses and customers alike. Additionally, these technological advancements have spurred research into how emerging innovations can enhance knowledge management processes both within and outside of an organization's boundaries.