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市場調查報告書
商品編碼
2027360
汽車智慧診斷產業(2026)Automotive Intelligent Diagnosis Industry Report, 2026 |
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汽車遠距離診斷是指將車輛的自我診斷能力與網路通訊技術結合,從遠端位置診斷和排除車輛故障的功能。根據ResearchInChina發布的《2026年汽車智慧診斷產業報告》顯示,近年來,中國乘用車遠距離診斷功能的安裝速度正在加快。
到2025年,中國將有超過1,200萬輛乘用車配備遠距離診斷功能,較去年同期成長14.8%。搭載率將達54.4%,比2024年底提高6.8個百分點。新能源汽車的搭載率更高。到2025年,中國將有820.4萬輛新能源乘用車配備遠距離診斷功能,較去年同期成長21.8%。搭載率將達71.8%,比2024年底提高3.6個百分點。
遠距離診斷主要有兩種形式:一是汽車製造商自主研發,二是第三方供應商提供。 2025年,中國乘用車遠距離診斷系統中,56.4%將由第三方供應商提供,32.9%將由汽車製造商自主研發。第三方供應商憑藉其靈活且可快速部署的客製化平台解決方案,在市場中佔據主導地位。
預計到2025年,ABUP將成為領先的第三方遠距離診斷服務供應商,市佔率達39.5%,德賽SV和Carota分別以14.0%和13.8%的市佔率位居第二和第三。此外,華為、ExceedData和Excelfore等公司正透過利用工業技術、數據平台技術和OTA技術來擴大市場佔有率。
透過車聯網(IoV)和雲端人工智慧技術,遠距離診斷系統能夠即時監控車輛狀態、預測故障、遠端維修並精準分配任務。這些核心工具能夠幫助企業降低售後服務成本、提高營運效率並提升客戶滿意度。
無論是豪華品牌(賓士、寶馬、理想汽車)、中高階品牌(特斯拉、小鵬汽車)或經濟型品牌(比亞迪、上汽通用五菱),所有汽車製造商都在透過遠距離診斷系統重組售後服務體系,以提高客戶滿意度和經濟效益。
人工智慧、巨量資料、車聯網和5G通訊等技術正推動遠距離診斷朝向更智慧、更可預測、更有效率的智慧診斷演進。同時,運算能力的提升、演算法的改進以及深度資料整合正促使診斷系統從「被動回應」轉向「預測性維護」。此外,人工智慧技術的應用正推動智慧診斷系統在自主故障識別和主動解決提案方面持續發展。
ABUP 和華為等主要供應商正致力於利用人工智慧技術(尤其是大規模人工智慧模型)使遠距離診斷更加智慧。
本報告調查分析了汽車智慧診斷市場,從汽車遠距離診斷、智慧化、售後服務診斷、工程診斷、生產線診斷、知識圖譜和人工智慧大規模模型的應用、資料收集和資料標準化等方面總結了各個細分市場的成長特徵。
Automotive Intelligent Diagnosis Research: Powered by AI, Remote Diagnosis Is Being Upgraded towards Intelligence.
ResearchInChina released the Automotive Intelligent Diagnosis Industry Report, 2026. This report summarizes the development characteristics of market segments in terms of automotive remote diagnosis, intelligent upgrading, after-sales diagnosis, engineering diagnosis, production line diagnosis, knowledge graph and AI large model application, data collection and data standardization. It also compares and analyzes OEMs' application of intelligent diagnosis systems, installation in vehicle models, and patent layout, and the business layout, characteristics and product advantages of suppliers in the intelligent diagnosis sector.
Automotive remote diagnosis refers to the function of remotely troubleshooting vehicle faults based on vehicle self-inspection function combined with network communication technology. According to the Automotive Intelligent Diagnosis Industry Report, 2026 by ResearchInChina, the installation of remote diagnosis functions in passenger cars in China has accelerated in recent years.
In 2025, remote diagnosis functions were installed in over 12 million passenger cars in China, a year-on-year increase of 14.8%; the installation rate reached 54.4%, up by 6.8 percentage points compared with the end of 2024. New energy vehicles recorded a higher installation rate. In 2025, remote diagnosis functions were installed in 8.204 million new energy passenger cars in China, up by 21.8% year on year; the installation rate stood at 71.8%, an increase of 3.6 percentage points from the end of 2024.
Remote diagnosis mainly takes two forms: in-house development by OEMs, and third-party suppliers. In 2025, 56.4% of passenger car remote diagnosis systems in China were provided by third-party suppliers, and 32.9% were developed in-house by OEMs. Third-party suppliers dominate the market with flexible and rapidly deployable customized platform solutions.
Among third-party suppliers providing remote diagnosis services in 2025, ABUP ranked first with a 39.5% share, while Desay SV and Carota took the second and third places with 14.0% and 13.8% shares respectively. In addition, Huawei, ExceedData, and Excelfore among others have achieved growing market shares by taking advantage of industrial, data platform, OTA technology, etc.
Supported by the Internet of Vehicles and cloud AI technologies, automotive remote diagnosis systems enable real-time vehicle condition monitoring, fault prediction, remote repair and precise task assignment. They have become a core tool for enterprises to reduce after-sales service costs, improve operational efficiency and enhance customer satisfaction.
Whether luxury brands (Mercedes-Benz, BMW, Li Auto), mid-to-high-end brands (Tesla, Xpeng) or economy brands (BYD, SAIC-GM-Wuling), all are reconstructing their after-sales service systems through remote diagnosis systems to boost customer satisfaction and economic benefits.
Tesla: Remote Diagnosis Have Solved A Total of Over 200,000 Issues.
As a typical mid-to-high-end brand, Tesla took the lead in launching intelligent after-sales service as early as 2018, realizing remote repair for vehicle faults or offline service appointment and resource allocation. It also accelerates automatic vehicle update, diagnosis and repair. With OTA technology and vehicle owner authorization, the intelligent backend of Tesla's Remote Service Center can remotely fix vehicle faults.
Through its intelligent diagnosis center, Tesla has remotely solved more than 200,000 problems, saving a total of about 250,000 hours of waiting time for in-store customers. In the past year, Tesla China's after-sales service centers boasted a one-time repair rate of 97.4%, and a user feedback satisfaction of still over 98%.
Xpeng Motors: Remote Diagnosis + Graded Warning to Improve After-sales Efficiency
Targeting the mid-to-high-end market as an Internet-based auto brand in China, Xpeng has independently developed an intelligent remote diagnosis system for after-sales services, providing remote backend diagnosis of vehicle faults and continuous OTA updates, allowing users to solve problems without visiting stores.
The intelligent remote diagnosis platform issues safety-graded warnings for vehicle faults. Remote technical engineers quickly locate faults and take countermeasures according to system prompts to ensure driving safety. On this basis, automakers or dealers can remotely diagnose vehicle problems via the platform and fix some software issues remotely or through software upgrades.
Differing from traditional after-sales services needing the long waiting time for spare parts, intelligent remote diagnosis allows automakers or dealers to confirm maintenance plans in advance and prepare required spare parts and service bays, saving valuable time for vehicle owners.
BYD: Remote Diagnosis Covers Most Models in Dynasty and Ocean Series.
As an economy new energy vehicle brand, most models of BYD are priced below 200,000 yuan. At present, most models in BYD's Dynasty and Ocean series support remote diagnosis.
Every time the vehicle is powered on, BYD's control system conducts a range of self-inspections on the voltage, current, temperature, position, speed, pressure, signals and other parameters of each component to judge and update the status of relevant parts.
When a vehicle fault occurs, BYD's Cloud Diagnosis Center can remotely read fault codes with the owner's authorization, and guide the owner to troubleshoot through simple operations (such as starting the engine in place), avoiding the trouble of traveling to repair shops.
After remote diagnosis, service shops evaluate whether the vehicle needs in-store maintenance according to the fault, and output a diagnosis opinion. If in-store service is unnecessary, the system can solve the problem remotely or guide the customer through simple operations, reducing unnecessary travel and time waste.
Remote diagnosis service makers diagnosis the consultation process up-front and intelligent. Service consultants and maintenance personnel can learn about vehicle problems and maintenance items in advance, and prepare corresponding spare parts before the vehicle arrives at the store, effectively avoiding stockouts and reducing waiting time for vehicle reception and maintenance.
SAIC-GM-Wuling: Remote Diagnosis Widely Covers Models with Silver Wuling Logo, Upgrading to Intelligent Diagnosis.
As a typical economy car brand, most vehicle models of Wuling are priced below 100,000 yuan. Wuling is an industry leader in deployment of remote diagnosis functions, which have been widely applied to its silver logo models.
From 2021 to 2025, SAIC-GM-Wuling integrated remote diagnosis into its "Smart Service" program. Relying on 24/7h real-time Internet of Vehicles big data, it proactively provides services when users operate improperly or vehicles break down, realizing proactive and efficient after-sales repair and service, and a fundamental upgrade of the service model. From "post-fault repair" to "pre-fault warning", SAIC-GM-Wuling's Smart Service has achieved up-front services and experience upgrading.
In 2026, SAIC-GM-Wuling's remote diagnosis service will upgrade to intelligent diagnosis. Based on a knowledge reasoning-driven intelligent diagnosis engine, it integrates knowledge graphs and AI large models to build an expert-level interactive assistant, further enhancing the intelligence of the diagnosis system.
Driven by AI, big data, vehicle-cloud collaboration, 5G communication and other technologies, automotive remote diagnosis is upgrading to more intelligent, predictive and efficient intelligent diagnosis. On the one hand, the in-depth integration of computing power, algorithms and data enables diagnosis systems to leap from "passive response" to "predictive maintenance". On the other hand, with the application of AI technologies, intelligent diagnosis systems continue to evolve in terms of autonomous fault location and proactive solution promotion.
Leading suppliers such as ABUP and Huawei are working on intelligent upgrading of remote diagnosis using AI technologies (especially AI large models).
ABUP: Introducing AI Large Model + Knowledge Base Dual Engine to Build a New-Generation Intelligent Diagnosis Platform
ABUP deeply integrates its capabilities in remote diagnosis, OTA, software platform management, data management and other aspects with AI to build a new-generation intelligent diagnosis platform.
Key FEATURES of ABUP's Intelligent Diagnosis Platform
Uses a dual engine combining large models and knowledge graphs to build a comprehensive and detailed automotive fault knowledge base.
Integrates multi-source data such as discrete vehicle information, fault information and maintenance cases organically using new-generation LLM and RAG technologies to form a structured and semantic knowledge network.
Effectively maintains signals, data, models and diagnosis strategy logic, and closely connects various models, remote tools and systems through knowledge graphs, embedding intelligent diagnosis functions into every link.
At present, ABUP has undertaken knowledge graph implementation projects for multiple automakers, and its intelligent diagnosis system has empowered multiple OEMs including SAIC-GM-Wuling.
Huawei: Yunque Large Model's Intelligent Diagnosis Location Accuracy of Core Components Hits 90%.
Huawei Qiankun Yunque Large Model is trained based on a foundation model with tens of billions of parameters, combined with its own TB-level fault diagnosis special corpus.
Core Features of Qiankun Yunque Large Model
Supports Q&A interaction. By inputting fault descriptions, the Yunque Large Model automatically understands problems through semantic analysis, conducts intelligent triage, formulates diagnosis schemes, and generates diagnosis conclusions and repair suggestions.
Full-process automated execution reduces the original hour-level diagnosis time to minutes, greatly improving diagnosis efficiency. In practical use, the intelligent diagnosis location rate of core components reaches 90%.
Equipped with a TB-level fault diagnosis corpus, 400+ special diagnosis algorithms and 4000+ signal second-level collection, it enables instant Q&A for users and full-process automatic diagnostic testing. It also provides full-process automatic intelligent diagnosis for vehicles.