查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1861401

客服中心：全球市場佔有率和排名、總收入和需求預測（2025-2031 年）

Call Centre - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
出版日期: | 出版商: QYResearch | 英文 103 Pages | 商品交期: 2-3個工作天內

價格

※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

全球客服中心市場預計在 2024 年達到 976.78 億美元，預計到 2031 年將達到 1,330.79 億美元，2025 年至 2031 年的複合年成長率為 4.5%。

客服中心（也稱為客戶服務客服中心）是服務供應商，它利用現代通訊方式集中處理客戶互動流程。呼叫中心通常使用電腦通訊技術處理電話諮詢，尤其擅長處理大量並發呼叫。此外，呼叫中心還提供來電顯示、自動將通話指派給具備相應技能的負責人，並記錄和儲存所有通話資訊。

全球客服中心市場持續成長，在數位服務擴展、電子商務蓬勃發展以及消費者對全天候支援的需求不斷成長的推動下，已發展成為現代客戶體驗管理的核心要素。儘管傳統的語音服務仍然很重要，但該行業正在向多管道和全管道解決方案拓展，包括聊天、電子郵件、視訊和社交媒體。自動化、人工智慧聊天機器人和雲端基礎平台的日益普及，使營運商能夠提高效率、降低成本並滿足客戶不斷變化的需求。外包仍然是強勁的推動力，許多銀行、通訊、醫療保健和零售行業的公司更傾向於依賴專業服務供應商來實現擴充性和多語言支援。同時，新興經濟體的近岸和離岸客服中心受益於成本優勢和豐富的熟練客服人員資源。

依地區分類，北美是全球最大的市場之一，這得益於其企業高度集中以及對高品質客戶體驗解決方案的強勁需求。歐洲緊隨其後，GDPR等合規和資料保護法規正在影響服務交付。亞太地區正崛起為重要的外包中心和快速成長的需求市場，印度、菲律賓和馬來西亞等國家在服務全球客戶的同時，也不斷擴大國內客服中心的需求。拉丁美洲和非洲作為外包替代方案也日益受到關注，這些地區擁有雙語人才庫，且與傳統地區相比營運成本更低。這些變化標誌著全球客服中心格局正在逐步多元化。

該領域的機會與數位轉型以及各行業對無縫客戶參與日益成長的需求密切相關。線上銀行、數位醫療、串流媒體服務和電子商務的成長將確保對外包和內部客服中心營運的持續需求。採用人工智慧、預測分析和勞動力管理工具的供應商可以提高效率並提供個人化的客戶體驗。然而，風險包括自動化程度的提高可能會減少對大規模人力資源的需求、資料安全問題日益嚴重以及監管變化可能帶來的衝擊。此外，一些成熟的外包地區的人事費用正在上升，這可能會促使企業探索新的市場。

市場趨勢清晰地表明，企業正轉向雲端基礎的客服中心解決方案，以實現擴充性並整合高級分析功能。將自動化與人工客服結合的混合模式正日益普及，以平衡效率和同理心。隨著全球化進程的加速，對多語言支援的需求持續成長，許多企業需要跨洲全天候 (24/7) 提供服務。永續性和員工福祉也成為新興主題，一些服務提供者透過靈活的在家工作模式和環保運作來脫穎而出。

該產業競爭依然激烈，全球領導企業透過併購不斷增強自身實力並拓展地域版圖。大規模跨國供應商透過提供端到端的客戶體驗管理來競爭，而中型企業則傾向於以行業或區域專長脫穎而出。該行業的准入門檻適中，但新參與企業在規模、技術投資和監管合規方面仍面臨挑戰。

本報告旨在對全球客服中心市場進行全面分析，重點關注總收入、市場佔有率和主要企業的排名，並依地區/國家、類型和應用進行分析。

客服中心市場規模、估算和預測均以銷售收入為指標，以 2024 年為基準年，並包含 2020 年至 2031 年的歷史資料和預測資料。我們運用定量和定性分析，旨在幫助讀者制定業務/成長策略，評估市場競爭格局，分析公司在當前市場中的地位，並就客服中心做出明智的商業決策。

市場區隔

公司

  • PCCW Limited
  • Asiainfo Inc
  • Concentrix
  • Teleperformance
  • VXI Co.,Ltd.
  • Transcosmos
  • Telus International
  • 800 Teleservices
  • Genpact
  • Go4Customer
  • Foundever（Sitel）
  • TDCX
  • China Customer Relations Centers
  • Honglian Jiuwu
  • iSoftStone Information Technology（Group）

依類型分類的區隔市場

  • 業務流程外包客服中心
  • 內部客服中心

應用領域

  • 金融
  • 通訊
  • 資訊科技與電子商務
  • 後勤
  • 政府和公共機構
  • 其他

依地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 韓國
    • 東南亞
    • 印度
    • 澳洲
    • 亞太其他地區
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 荷蘭
    • 北歐國家
    • 其他歐洲
  • 拉丁美洲
    • 墨西哥
    • 巴西
    • 其他拉丁美洲
  • 中東和非洲
    • 土耳其
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他中東和非洲地區

The global market for Call Centre was estimated to be worth US$ 97678 million in 2024 and is forecast to a readjusted size of US$ 133079 million by 2031 with a CAGR of 4.5% during the forecast period 2025-2031.

Call Centre, also known as Customer Service Call Centre, is a service provider that uses modern communication means to centralize the process of interaction with customers. It usually uses computer communication technology to handle telephone inquiries, especially with the ability to handle a large number of calls simultaneously, and also has a caller number display function that automatically assigns incoming calls to personnel with the appropriate skills to handle them, and can record and store all incoming call information.

The global call centre market has developed into a central component of modern customer experience management, with steady growth driven by the expansion of digital services, e-commerce, and consumer expectations for round-the-clock support. Traditional voice-based services remain important, but the industry has expanded into multichannel and omnichannel solutions including chat, email, video, and social media. Increasing adoption of automation, AI-driven chatbots, and cloud-based platforms has helped operators improve efficiency, reduce costs, and meet clients' evolving demands. Outsourcing continues to be a strong driver, as many enterprises in banking, telecom, healthcare, and retail sectors prefer to rely on specialized service providers for scalability and multilingual support. At the same time, nearshore and offshore call centres in emerging economies benefit from cost competitiveness and large pools of skilled agents.

Regionally, North America represents one of the largest markets due to its concentration of enterprises and the high demand for premium customer experience solutions. Europe follows closely, with compliance and data protection rules such as GDPR shaping how services are delivered. Asia-Pacific has emerged as both a key outsourcing hub and a rapidly growing demand market, with countries like India, the Philippines, and Malaysia serving global clients while also expanding domestic call centre needs. Latin America and Africa are gaining traction as alternative destinations for outsourcing, offering bilingual talent pools and lower operating costs compared to traditional hubs. These shifts illustrate a gradual diversification of the global call centre landscape.

Opportunities in the sector are closely tied to digital transformation and the rising need for seamless customer engagement across industries. The growth of online banking, digital healthcare, streaming services, and e-commerce ensures continued demand for outsourced and in-house call centre operations. Providers that adopt AI, predictive analytics, and workforce management tools can improve efficiency and deliver personalized customer experiences. However, risks include increasing automation that could reduce the need for large human workforces, heightened concerns around data security, and potential disruptions from regulatory changes. Labour costs are also rising in some established outsourcing destinations, which may push companies to explore newer markets.

Market trends show a clear movement towards cloud-based contact centre solutions that allow scalability and integration with advanced analytics. Hybrid models combining automation with live human support are gaining popularity to balance efficiency with empathy. Demand for multilingual support continues to rise as globalization accelerates, with many enterprises requiring 24/7 coverage across continents. Sustainability and employee well-being are also emerging themes, with some providers differentiating themselves through flexible work-from-home agent models and environmentally responsible operations.

Competition in the industry remains intense, with global leaders consolidating through mergers and acquisitions to expand capabilities and geographic reach. Large multinational providers compete by offering end-to-end customer experience management, while mid-sized firms often differentiate through sector specialization or regional expertise. Barriers to entry are moderate, but achieving scale, technological investment, and regulatory compliance presents challenges for newcomers.

This report aims to provide a comprehensive presentation of the global market for Call Centre, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Call Centre by region & country, by Type, and by Application.

The Call Centre market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre.

Market Segmentation

By Company

  • PCCW Limited
  • Asiainfo Inc
  • Concentrix
  • Teleperformance
  • VXI Co.,Ltd.
  • Transcosmos
  • Telus International
  • 800 Teleservices
  • Genpact
  • Go4Customer
  • Foundever (Sitel)
  • TDCX
  • China Customer Relations Centers
  • Honglian Jiuwu
  • iSoftStone Information Technology(Group)

Segment by Type

  • BPO Call Centre
  • Internal Call Centre

Segment by Application

  • Finance
  • Telecom
  • IT and E-commerce
  • Logistic
  • Government and Public
  • Other

By Region

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Netherlands
    • Nordic Countries
    • Rest of Europe
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Call Centre company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Call Centre in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Call Centre in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

  • 1.1 Call Centre Product Introduction
  • 1.2 Global Call Centre Market Size Forecast (2020-2031)
  • 1.3 Call Centre Market Trends & Drivers
    • 1.3.1 Call Centre Industry Trends
    • 1.3.2 Call Centre Market Drivers & Opportunity
    • 1.3.3 Call Centre Market Challenges
    • 1.3.4 Call Centre Market Restraints
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Competitive Analysis by Company

  • 2.1 Global Call Centre Players Revenue Ranking (2024)
  • 2.2 Global Call Centre Revenue by Company (2020-2025)
  • 2.3 Key Companies Call Centre Manufacturing Base Distribution and Headquarters
  • 2.4 Key Companies Call Centre Product Offered
  • 2.5 Key Companies Time to Begin Mass Production of Call Centre
  • 2.6 Call Centre Market Competitive Analysis
    • 2.6.1 Call Centre Market Concentration Rate (2020-2025)
    • 2.6.2 Global 5 and 10 Largest Companies by Call Centre Revenue in 2024
    • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Centre as of 2024)
  • 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

  • 3.1 Introduction by Type
    • 3.1.1 BPO Call Centre
    • 3.1.2 Internal Call Centre
  • 3.2 Global Call Centre Sales Value by Type
    • 3.2.1 Global Call Centre Sales Value by Type (2020 VS 2024 VS 2031)
    • 3.2.2 Global Call Centre Sales Value, by Type (2020-2031)
    • 3.2.3 Global Call Centre Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

  • 4.1 Introduction by Application
    • 4.1.1 Finance
    • 4.1.2 Telecom
    • 4.1.3 IT and E-commerce
    • 4.1.4 Logistic
    • 4.1.5 Government and Public
    • 4.1.6 Other
  • 4.2 Global Call Centre Sales Value by Application
    • 4.2.1 Global Call Centre Sales Value by Application (2020 VS 2024 VS 2031)
    • 4.2.2 Global Call Centre Sales Value, by Application (2020-2031)
    • 4.2.3 Global Call Centre Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

  • 5.1 Global Call Centre Sales Value by Region
    • 5.1.1 Global Call Centre Sales Value by Region: 2020 VS 2024 VS 2031
    • 5.1.2 Global Call Centre Sales Value by Region (2020-2025)
    • 5.1.3 Global Call Centre Sales Value by Region (2026-2031)
    • 5.1.4 Global Call Centre Sales Value by Region (%), (2020-2031)
  • 5.2 North America
    • 5.2.1 North America Call Centre Sales Value, 2020-2031
    • 5.2.2 North America Call Centre Sales Value by Country (%), 2024 VS 2031
  • 5.3 Europe
    • 5.3.1 Europe Call Centre Sales Value, 2020-2031
    • 5.3.2 Europe Call Centre Sales Value by Country (%), 2024 VS 2031
  • 5.4 Asia Pacific
    • 5.4.1 Asia Pacific Call Centre Sales Value, 2020-2031
    • 5.4.2 Asia Pacific Call Centre Sales Value by Region (%), 2024 VS 2031
  • 5.5 South America
    • 5.5.1 South America Call Centre Sales Value, 2020-2031
    • 5.5.2 South America Call Centre Sales Value by Country (%), 2024 VS 2031
  • 5.6 Middle East & Africa
    • 5.6.1 Middle East & Africa Call Centre Sales Value, 2020-2031
    • 5.6.2 Middle East & Africa Call Centre Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

  • 6.1 Key Countries/Regions Call Centre Sales Value Growth Trends, 2020 VS 2024 VS 2031
  • 6.2 Key Countries/Regions Call Centre Sales Value, 2020-2031
  • 6.3 United States
    • 6.3.1 United States Call Centre Sales Value, 2020-2031
    • 6.3.2 United States Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.3.3 United States Call Centre Sales Value by Application, 2024 VS 2031
  • 6.4 Europe
    • 6.4.1 Europe Call Centre Sales Value, 2020-2031
    • 6.4.2 Europe Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.4.3 Europe Call Centre Sales Value by Application, 2024 VS 2031
  • 6.5 China
    • 6.5.1 China Call Centre Sales Value, 2020-2031
    • 6.5.2 China Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.5.3 China Call Centre Sales Value by Application, 2024 VS 2031
  • 6.6 Japan
    • 6.6.1 Japan Call Centre Sales Value, 2020-2031
    • 6.6.2 Japan Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.6.3 Japan Call Centre Sales Value by Application, 2024 VS 2031
  • 6.7 South Korea
    • 6.7.1 South Korea Call Centre Sales Value, 2020-2031
    • 6.7.2 South Korea Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.7.3 South Korea Call Centre Sales Value by Application, 2024 VS 2031
  • 6.8 Southeast Asia
    • 6.8.1 Southeast Asia Call Centre Sales Value, 2020-2031
    • 6.8.2 Southeast Asia Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.8.3 Southeast Asia Call Centre Sales Value by Application, 2024 VS 2031
  • 6.9 India
    • 6.9.1 India Call Centre Sales Value, 2020-2031
    • 6.9.2 India Call Centre Sales Value by Type (%), 2024 VS 2031
    • 6.9.3 India Call Centre Sales Value by Application, 2024 VS 2031

7 Company Profiles

  • 7.1 PCCW Limited
    • 7.1.1 PCCW Limited Profile
    • 7.1.2 PCCW Limited Main Business
    • 7.1.3 PCCW Limited Call Centre Products, Services and Solutions
    • 7.1.4 PCCW Limited Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.1.5 PCCW Limited Recent Developments
  • 7.2 Asiainfo Inc
    • 7.2.1 Asiainfo Inc Profile
    • 7.2.2 Asiainfo Inc Main Business
    • 7.2.3 Asiainfo Inc Call Centre Products, Services and Solutions
    • 7.2.4 Asiainfo Inc Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.2.5 Asiainfo Inc Recent Developments
  • 7.3 Concentrix
    • 7.3.1 Concentrix Profile
    • 7.3.2 Concentrix Main Business
    • 7.3.3 Concentrix Call Centre Products, Services and Solutions
    • 7.3.4 Concentrix Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.3.5 Concentrix Recent Developments
  • 7.4 Teleperformance
    • 7.4.1 Teleperformance Profile
    • 7.4.2 Teleperformance Main Business
    • 7.4.3 Teleperformance Call Centre Products, Services and Solutions
    • 7.4.4 Teleperformance Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.4.5 Teleperformance Recent Developments
  • 7.5 VXI Co.,Ltd.
    • 7.5.1 VXI Co.,Ltd. Profile
    • 7.5.2 VXI Co.,Ltd. Main Business
    • 7.5.3 VXI Co.,Ltd. Call Centre Products, Services and Solutions
    • 7.5.4 VXI Co.,Ltd. Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.5.5 VXI Co.,Ltd. Recent Developments
  • 7.6 Transcosmos
    • 7.6.1 Transcosmos Profile
    • 7.6.2 Transcosmos Main Business
    • 7.6.3 Transcosmos Call Centre Products, Services and Solutions
    • 7.6.4 Transcosmos Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.6.5 Transcosmos Recent Developments
  • 7.7 Telus International
    • 7.7.1 Telus International Profile
    • 7.7.2 Telus International Main Business
    • 7.7.3 Telus International Call Centre Products, Services and Solutions
    • 7.7.4 Telus International Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.7.5 Telus International Recent Developments
  • 7.8 800 Teleservices
    • 7.8.1 800 Teleservices Profile
    • 7.8.2 800 Teleservices Main Business
    • 7.8.3 800 Teleservices Call Centre Products, Services and Solutions
    • 7.8.4 800 Teleservices Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.8.5 800 Teleservices Recent Developments
  • 7.9 Genpact
    • 7.9.1 Genpact Profile
    • 7.9.2 Genpact Main Business
    • 7.9.3 Genpact Call Centre Products, Services and Solutions
    • 7.9.4 Genpact Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.9.5 Genpact Recent Developments
  • 7.10 Go4Customer
    • 7.10.1 Go4Customer Profile
    • 7.10.2 Go4Customer Main Business
    • 7.10.3 Go4Customer Call Centre Products, Services and Solutions
    • 7.10.4 Go4Customer Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.10.5 Go4Customer Recent Developments
  • 7.11 Foundever (Sitel)
    • 7.11.1 Foundever (Sitel) Profile
    • 7.11.2 Foundever (Sitel) Main Business
    • 7.11.3 Foundever (Sitel) Call Centre Products, Services and Solutions
    • 7.11.4 Foundever (Sitel) Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.11.5 Foundever (Sitel) Recent Developments
  • 7.12 TDCX
    • 7.12.1 TDCX Profile
    • 7.12.2 TDCX Main Business
    • 7.12.3 TDCX Call Centre Products, Services and Solutions
    • 7.12.4 TDCX Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.12.5 TDCX Recent Developments
  • 7.13 China Customer Relations Centers
    • 7.13.1 China Customer Relations Centers Profile
    • 7.13.2 China Customer Relations Centers Main Business
    • 7.13.3 China Customer Relations Centers Call Centre Products, Services and Solutions
    • 7.13.4 China Customer Relations Centers Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.13.5 China Customer Relations Centers Recent Developments
  • 7.14 Honglian Jiuwu
    • 7.14.1 Honglian Jiuwu Profile
    • 7.14.2 Honglian Jiuwu Main Business
    • 7.14.3 Honglian Jiuwu Call Centre Products, Services and Solutions
    • 7.14.4 Honglian Jiuwu Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.14.5 Honglian Jiuwu Recent Developments
  • 7.15 iSoftStone Information Technology(Group)
    • 7.15.1 iSoftStone Information Technology(Group) Profile
    • 7.15.2 iSoftStone Information Technology(Group) Main Business
    • 7.15.3 iSoftStone Information Technology(Group) Call Centre Products, Services and Solutions
    • 7.15.4 iSoftStone Information Technology(Group) Call Centre Revenue (US$ Million) & (2020-2025)
    • 7.15.5 iSoftStone Information Technology(Group) Recent Developments

8 Industry Chain Analysis

  • 8.1 Call Centre Industrial Chain
  • 8.2 Call Centre Upstream Analysis
    • 8.2.1 Key Raw Materials
    • 8.2.2 Raw Materials Key Suppliers
    • 8.2.3 Manufacturing Cost Structure
  • 8.3 Midstream Analysis
  • 8.4 Downstream Analysis (Customers Analysis)
  • 8.5 Sales Model and Sales Channels
    • 8.5.1 Call Centre Sales Model
    • 8.5.2 Sales Channel
    • 8.5.3 Call Centre Distributors

9 Research Findings and Conclusion

10 Appendix

  • 10.1 Research Methodology
    • 10.1.1 Methodology/Research Approach
      • 10.1.1.1 Research Programs/Design
      • 10.1.1.2 Market Size Estimation
      • 10.1.1.3 Market Breakdown and Data Triangulation
    • 10.1.2 Data Source
      • 10.1.2.1 Secondary Sources
      • 10.1.2.2 Primary Sources
  • 10.2 Author Details
  • 10.3 Disclaimer

List of Tables

  • Table 1. Call Centre Market Trends
  • Table 2. Call Centre Market Drivers & Opportunity
  • Table 3. Call Centre Market Challenges
  • Table 4. Call Centre Market Restraints
  • Table 5. Global Call Centre Revenue by Company (2020-2025) & (US$ Million)
  • Table 6. Global Call Centre Revenue Market Share by Company (2020-2025)
  • Table 7. Key Companies Call Centre Manufacturing Base Distribution and Headquarters
  • Table 8. Key Companies Call Centre Product Type
  • Table 9. Key Companies Time to Begin Mass Production of Call Centre
  • Table 10. Global Call Centre Companies Market Concentration Ratio (CR5 and HHI)
  • Table 11. Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Centre as of 2024)
  • Table 12. Mergers & Acquisitions, Expansion Plans
  • Table 13. Global Call Centre Sales Value by Type: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 14. Global Call Centre Sales Value by Type (2020-2025) & (US$ Million)
  • Table 15. Global Call Centre Sales Value by Type (2026-2031) & (US$ Million)
  • Table 16. Global Call Centre Sales Market Share in Value by Type (2020-2025)
  • Table 17. Global Call Centre Sales Market Share in Value by Type (2026-2031)
  • Table 18. Global Call Centre Sales Value by Application: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 19. Global Call Centre Sales Value by Application (2020-2025) & (US$ Million)
  • Table 20. Global Call Centre Sales Value by Application (2026-2031) & (US$ Million)
  • Table 21. Global Call Centre Sales Market Share in Value by Application (2020-2025)
  • Table 22. Global Call Centre Sales Market Share in Value by Application (2026-2031)
  • Table 23. Global Call Centre Sales Value by Region, (2020 VS 2024 VS 2031) & (US$ Million)
  • Table 24. Global Call Centre Sales Value by Region (2020-2025) & (US$ Million)
  • Table 25. Global Call Centre Sales Value by Region (2026-2031) & (US$ Million)
  • Table 26. Global Call Centre Sales Value by Region (2020-2025) & (%)
  • Table 27. Global Call Centre Sales Value by Region (2026-2031) & (%)
  • Table 28. Key Countries/Regions Call Centre Sales Value Growth Trends, (US$ Million): 2020 VS 2024 VS 2031
  • Table 29. Key Countries/Regions Call Centre Sales Value, (2020-2025) & (US$ Million)
  • Table 30. Key Countries/Regions Call Centre Sales Value, (2026-2031) & (US$ Million)
  • Table 31. PCCW Limited Basic Information List
  • Table 32. PCCW Limited Description and Business Overview
  • Table 33. PCCW Limited Call Centre Products, Services and Solutions
  • Table 34. Revenue (US$ Million) in Call Centre Business of PCCW Limited (2020-2025)
  • Table 35. PCCW Limited Recent Developments
  • Table 36. Asiainfo Inc Basic Information List
  • Table 37. Asiainfo Inc Description and Business Overview
  • Table 38. Asiainfo Inc Call Centre Products, Services and Solutions
  • Table 39. Revenue (US$ Million) in Call Centre Business of Asiainfo Inc (2020-2025)
  • Table 40. Asiainfo Inc Recent Developments
  • Table 41. Concentrix Basic Information List
  • Table 42. Concentrix Description and Business Overview
  • Table 43. Concentrix Call Centre Products, Services and Solutions
  • Table 44. Revenue (US$ Million) in Call Centre Business of Concentrix (2020-2025)
  • Table 45. Concentrix Recent Developments
  • Table 46. Teleperformance Basic Information List
  • Table 47. Teleperformance Description and Business Overview
  • Table 48. Teleperformance Call Centre Products, Services and Solutions
  • Table 49. Revenue (US$ Million) in Call Centre Business of Teleperformance (2020-2025)
  • Table 50. Teleperformance Recent Developments
  • Table 51. VXI Co.,Ltd. Basic Information List
  • Table 52. VXI Co.,Ltd. Description and Business Overview
  • Table 53. VXI Co.,Ltd. Call Centre Products, Services and Solutions
  • Table 54. Revenue (US$ Million) in Call Centre Business of VXI Co.,Ltd. (2020-2025)
  • Table 55. VXI Co.,Ltd. Recent Developments
  • Table 56. Transcosmos Basic Information List
  • Table 57. Transcosmos Description and Business Overview
  • Table 58. Transcosmos Call Centre Products, Services and Solutions
  • Table 59. Revenue (US$ Million) in Call Centre Business of Transcosmos (2020-2025)
  • Table 60. Transcosmos Recent Developments
  • Table 61. Telus International Basic Information List
  • Table 62. Telus International Description and Business Overview
  • Table 63. Telus International Call Centre Products, Services and Solutions
  • Table 64. Revenue (US$ Million) in Call Centre Business of Telus International (2020-2025)
  • Table 65. Telus International Recent Developments
  • Table 66. 800 Teleservices Basic Information List
  • Table 67. 800 Teleservices Description and Business Overview
  • Table 68. 800 Teleservices Call Centre Products, Services and Solutions
  • Table 69. Revenue (US$ Million) in Call Centre Business of 800 Teleservices (2020-2025)
  • Table 70. 800 Teleservices Recent Developments
  • Table 71. Genpact Basic Information List
  • Table 72. Genpact Description and Business Overview
  • Table 73. Genpact Call Centre Products, Services and Solutions
  • Table 74. Revenue (US$ Million) in Call Centre Business of Genpact (2020-2025)
  • Table 75. Genpact Recent Developments
  • Table 76. Go4Customer Basic Information List
  • Table 77. Go4Customer Description and Business Overview
  • Table 78. Go4Customer Call Centre Products, Services and Solutions
  • Table 79. Revenue (US$ Million) in Call Centre Business of Go4Customer (2020-2025)
  • Table 80. Go4Customer Recent Developments
  • Table 81. Foundever (Sitel) Basic Information List
  • Table 82. Foundever (Sitel) Description and Business Overview
  • Table 83. Foundever (Sitel) Call Centre Products, Services and Solutions
  • Table 84. Revenue (US$ Million) in Call Centre Business of Foundever (Sitel) (2020-2025)
  • Table 85. Foundever (Sitel) Recent Developments
  • Table 86. TDCX Basic Information List
  • Table 87. TDCX Description and Business Overview
  • Table 88. TDCX Call Centre Products, Services and Solutions
  • Table 89. Revenue (US$ Million) in Call Centre Business of TDCX (2020-2025)
  • Table 90. TDCX Recent Developments
  • Table 91. China Customer Relations Centers Basic Information List
  • Table 92. China Customer Relations Centers Description and Business Overview
  • Table 93. China Customer Relations Centers Call Centre Products, Services and Solutions
  • Table 94. Revenue (US$ Million) in Call Centre Business of China Customer Relations Centers (2020-2025)
  • Table 95. China Customer Relations Centers Recent Developments
  • Table 96. Honglian Jiuwu Basic Information List
  • Table 97. Honglian Jiuwu Description and Business Overview
  • Table 98. Honglian Jiuwu Call Centre Products, Services and Solutions
  • Table 99. Revenue (US$ Million) in Call Centre Business of Honglian Jiuwu (2020-2025)
  • Table 100. Honglian Jiuwu Recent Developments
  • Table 101. iSoftStone Information Technology(Group) Basic Information List
  • Table 102. iSoftStone Information Technology(Group) Description and Business Overview
  • Table 103. iSoftStone Information Technology(Group) Call Centre Products, Services and Solutions
  • Table 104. Revenue (US$ Million) in Call Centre Business of iSoftStone Information Technology(Group) (2020-2025)
  • Table 105. iSoftStone Information Technology(Group) Recent Developments
  • Table 106. Key Raw Materials Lists
  • Table 107. Raw Materials Key Suppliers Lists
  • Table 108. Call Centre Downstream Customers
  • Table 109. Call Centre Distributors List
  • Table 110. Research Programs/Design for This Report
  • Table 111. Key Data Information from Secondary Sources
  • Table 112. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Call Centre Product Picture
  • Figure 2. Global Call Centre Sales Value, 2020 VS 2024 VS 2031 (US$ Million)
  • Figure 3. Global Call Centre Sales Value (2020-2031) & (US$ Million)
  • Figure 4. Call Centre Report Years Considered
  • Figure 5. Global Call Centre Players Revenue Ranking (2024) & (US$ Million)
  • Figure 6. The 5 and 10 Largest Companies in the World: Market Share by Call Centre Revenue in 2024
  • Figure 7. Call Centre Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
  • Figure 8. BPO Call Centre Picture
  • Figure 9. Internal Call Centre Picture
  • Figure 10. Global Call Centre Sales Value by Type (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 11. Global Call Centre Sales Value Market Share by Type, 2024 & 2031
  • Figure 12. Product Picture of Finance
  • Figure 13. Product Picture of Telecom
  • Figure 14. Product Picture of IT and E-commerce
  • Figure 15. Product Picture of Logistic
  • Figure 16. Product Picture of Government and Public
  • Figure 17. Product Picture of Other
  • Figure 18. Global Call Centre Sales Value by Application (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 19. Global Call Centre Sales Value Market Share by Application, 2024 & 2031
  • Figure 20. North America Call Centre Sales Value (2020-2031) & (US$ Million)
  • Figure 21. North America Call Centre Sales Value by Country (%), 2024 VS 2031
  • Figure 22. Europe Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 23. Europe Call Centre Sales Value by Country (%), 2024 VS 2031
  • Figure 24. Asia Pacific Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 25. Asia Pacific Call Centre Sales Value by Region (%), 2024 VS 2031
  • Figure 26. South America Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 27. South America Call Centre Sales Value by Country (%), 2024 VS 2031
  • Figure 28. Middle East & Africa Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 29. Middle East & Africa Call Centre Sales Value by Country (%), 2024 VS 2031
  • Figure 30. Key Countries/Regions Call Centre Sales Value (%), (2020-2031)
  • Figure 31. United States Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 32. United States Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 33. United States Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 34. Europe Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 35. Europe Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 36. Europe Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 37. China Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 38. China Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 39. China Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 40. Japan Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 41. Japan Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 42. Japan Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 43. South Korea Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 44. South Korea Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 45. South Korea Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 46. Southeast Asia Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 47. Southeast Asia Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 48. Southeast Asia Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 49. India Call Centre Sales Value, (2020-2031) & (US$ Million)
  • Figure 50. India Call Centre Sales Value by Type (%), 2024 VS 2031
  • Figure 51. India Call Centre Sales Value by Application (%), 2024 VS 2031
  • Figure 52. Call Centre Industrial Chain
  • Figure 53. Call Centre Manufacturing Cost Structure
  • Figure 54. Channels of Distribution (Direct Sales, and Distribution)
  • Figure 55. Bottom-up and Top-down Approaches for This Report
  • Figure 56. Data Triangulation
  • Figure 57. Key Executives Interviewed