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市場調查報告書
商品編碼
1460743
全球銷售支援服務市場：市場規模和佔有率分析 - 趨勢、驅動因素、競爭格局、未來預測（2024-2030）Salesforce Services Market Size & Share Analysis - Trends, Drivers, Competitive Landscape, and Forecasts (2024-2030) |
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市場概況
全球銷售支援服務市場規模預計將在 2023 年達到 141 億美元，並在 2030 年擴大到 483 億美元。 這一增長是由銀行、金融服務和保險 (BFSI) 行業對此類服務不斷增長的需求所推動的。
高品質的銷售支援 CRM 工具包括高效率的溝通、更好的客戶服務和資料組織，可簡化流程並更快解決問題。
除了透過軟體擷取客戶資料（有助於自動細分客戶群以實現快速且有效率的回應）之外，這些資料還包括依人口統計資料表示的客戶。 除此之外，建議、客製化應用程式開發、現代化、諮詢和培訓等服務可以根據需要解決的問題區分為查詢類別。
人工智慧和人工智慧功能也整合到銷售支援服務中。 企業和開發人員使用這些平台和服務來創建具有改進系統和客製化人工智慧的最聰明應用程式。 此選項可讓您啟動基於人工智慧模型的機器人，經過訓練以預測業務成果，例如客戶服務的終身價值。
關鍵見解
以部署方式來看，2023年雲端類別的收入較高。
依應用程式來看，2023年銷售品類佔據產業佔有率。
以產業來看，BFSI 佔比最大，2023 年將達 35%。 預計複合年增長率為 19.8%。
依地區劃分，2023年北美地區的收入佔有率將達到50%。
本報告分析了全球銷售支援服務市場，包括市場的基本結構和最新情況、主要促進和抑制因素以及全球、依地區和主要國家（以貨幣形式）市場規模的前景條款），2017-2030 ），依部署方法、服務類型、應用程式和行業劃分的詳細趨勢、市場競爭的現狀以及主要公司的概況。
目錄
第一章研究範圍
第二章研究方法
第 3 章執行摘要
第 4 章市場指標
第五章產業展望
- 市場動態
- 趨勢
- 促進因素
- 抑制因素/課題
- 促進/抑制因子影響分析
- 新型冠狀病毒感染 (COVID-19) 的影響
- 波特五力分析
第六章世界市場
- 摘要
- 市場收入：依部署方法劃分（2017-2030 年）
- 市場收入：依服務類型劃分（2017-2030 年）
- 市場收入：依應用分類（2017-2030 年）
- 市場收入：依產業劃分（2017-2030 年）
- 市場收入：依地區劃分（2017-2030 年）
第七章北美市場
- 摘要
- 市場收入：依部署方法劃分（2017-2030 年）
- 市場收入：依服務類型劃分（2017-2030 年）
- 市場收入：依應用分類（2017-2030 年）
- 市場收入：依產業劃分（2017-2030 年）
- 市場收入：依國家/地區劃分（2017-2030 年）
第8章歐洲市場
第9章亞太市場
第10章拉丁美洲市場
第十一章中東及非洲市場
第12章美國市場
- 摘要
- 市場收入：依部署方法劃分（2017-2030 年）
- 市場收入：依服務類型劃分（2017-2030 年）
- 市場收入：依應用分類（2017-2030 年）
- 市場收入：依產業劃分（2017-2030 年）
第十三章加拿大市場
第14章德國市場
第十五章法國市場
第十六章英國市場
第十七章義大利市場
第十八章西班牙市場
第十九章日本市場
第20章中國市場
第21章印度市場
第22章澳洲市場
第23章韓國市場
第24章巴西市場
第25章墨西哥市場
第26章沙烏地阿拉伯市場
第27章南非市場
第 28 章阿聯酋 (UAE) 市場
第29章競爭態勢
- 市場參與者及其提供的產品/服務的列表
- 主要公司的競爭基準
- 各大公司的產品基準
- 近期策略發展狀況
第30章公司簡介
- SAP SE
- Accenture plc
- IBM Corporation
- Microsoft Corporation
- Oracle Corporation
- Adobe Inc.
- DXC Technology Company
- Pegasystems Inc.
- AT&T Inc.
- Salesforce.com Inc.
- TATA Consultancy Services Limited
- Wipro Limited
第31章附錄
Market Overview
The global salesforce services market achieved a value of USD 14.1 billion in 2023 and is anticipated to expand to USD 48.3 billion by the year 2030. This growth can be credited to the growing need for such services in the banking, financial services, and insurance sectors.
Through the Salesforce CRM tool of high-quality which includes efficient communication, better customer service, and data organization, there will be a streamlined process and an issue resolution that will be prompt.
The available Salesforce services are easy-to-use, independent, and smart software that helps your company process client's feedback comprehensively and accurately.
It encompasses not only getting data of clients on software that facilitates automatic segmentation of customer bases for prompt and efficient responses but also client representation by data demographics. Apart from this, services such as recommendations, custom application development, modernization, advisory, training, and others can be distinguished as the categories of inquiries that are based on the issue, that need to be processed.
AI or Artificial Intelligence capabilities are also integrated in Salesforce services. These platforms and services are used by businesses and developers to create the smartest applications with improved systems and customized AI. This option lets the user launch the bots that are based on the AI models that have been trained to predict business outcomes, like the lifetime value of customer service.
Key Insights
Based on deployment, in 2023, the cloud category generated higher revenue in the salesforce services industry.
This is because of the advanced scalability and suppleness of cloud-based solutions, which allow clients to tailor services according to their specific business needs.
Since SMEs are not able to invest in costly in-house IT infrastructure, they look at the cloud as a price-effective way to procure software and IT services.
In 2023, the sales category dominated the industry share in the application segment.
Salesforce facilities acceptance propels this category's development.
Services modify customer info and help in lead generation and advertising.
Facilitates sales, business analytics, and client service for income development.
Advances companies' competitive edge throughout sectors.
In 2023, the BFSI category had the largest share, with a 35% industry share.
The category is also projected to witness the highest CAGR of 19.8% during the forecast period for BFSI.
BFSI grows as a result of its customer focus, which is in tune with digital.
Giant scale grabbing of Salesforce services in BFSI for customer relationship management.
Salesforce offers a comprehensive view of the customer database to facilitate faster service when needed.
Allows to creation of a customer-oriented model and provides useful communication and service.
In 2023, the North American region had a 50% revenue share because of high cloud and CRM acceptance.
Reasons like large IT expenditure, tech improvement, and initial tech acceptance.
The existence of well-financed establishments in the U.S. and Canada improves the industry.
The U.S. industry had an 80% share in the North American region, estimated to advance at 19.6% CAGR.
The U.S. hosts key salesforce services vendors like Microsoft, Adobe, and Salesforce.
Table of Contents
Chapter 1. Research Scope
- 1.1. Research Objectives
- 1.2. Market Definition
- 1.3. Analysis Period
- 1.4. Market Size Breakdown by Segments
- 1.4.1. Market size breakdown, by deployment model
- 1.4.2. Market size breakdown, by services type
- 1.4.3. Market size breakdown, by application
- 1.4.4. Market size breakdown, by industry
- 1.4.5. Market size breakdown, by region
- 1.4.6. Market size breakdown, by country
- 1.5. Market Data Reporting Unit
- 1.5.1. Value
- 1.6. Key Stakeholders
Chapter 2. Research Methodology
- 2.1. Secondary Research
- 2.1.1. Paid
- 2.1.2. Unpaid
- 2.1.3. P&S Intelligence database
- 2.2. Primary Research
- 2.3. Market Size Estimation
- 2.4. Data Triangulation
- 2.5. Currency Conversion Rates
- 2.6. Assumptions for the Study
- 2.7. Notes and Caveats
Chapter 3. Executive Summary
Chapter 4. Market Indicators
Chapter 5. Industry Outlook
- 5.1. Market Dynamics
- 5.1.1. Trends
- 5.1.2. Drivers
- 5.1.3. Restraints/challenges
- 5.1.4. Impact analysis of drivers/restraints
- 5.2. Impact of COVID-19
- 5.3. Porter's Five Forces Analysis
- 5.3.1. Bargaining power of buyers
- 5.3.2. Bargaining power of suppliers
- 5.3.3. Threat of new entrants
- 5.3.4. Intensity of rivalry
- 5.3.5. Threat of substitutes
Chapter 6. Global Market
- 6.1. Overview
- 6.2. Market Revenue, by Deployment Model (2017-2030)
- 6.3. Market Revenue, by Services Type (2017-2030)
- 6.4. Market Revenue, by Application (2017-2030)
- 6.5. Market Revenue, by Industry (2017-2030)
- 6.6. Market Revenue, by Region (2017-2030)
Chapter 7. North America Market
- 7.1. Overview
- 7.2. Market Revenue, by Deployment Model (2017-2030)
- 7.3. Market Revenue, by Services Type (2017-2030)
- 7.4. Market Revenue, by Application (2017-2030)
- 7.5. Market Revenue, by Industry (2017-2030)
- 7.6. Market Revenue, by Country (2017-2030)
Chapter 8. Europe Market
- 8.1. Overview
- 8.2. Market Revenue, by Deployment Model (2017-2030)
- 8.3. Market Revenue, by Services Type (2017-2030)
- 8.4. Market Revenue, by Application (2017-2030)
- 8.5. Market Revenue, by Industry (2017-2030)
- 8.6. Market Revenue, by Country (2017-2030)
Chapter 9. APAC Market
- 9.1. Overview
- 9.2. Market Revenue, by Deployment Model (2017-2030)
- 9.3. Market Revenue, by Services Type (2017-2030)
- 9.4. Market Revenue, by Application (2017-2030)
- 9.5. Market Revenue, by Industry (2017-2030)
- 9.6. Market Revenue, by Country (2017-2030)
Chapter 10. LATAM Market
- 10.1. Overview
- 10.2. Market Revenue, by Deployment Model (2017-2030)
- 10.3. Market Revenue, by Services Type (2017-2030)
- 10.4. Market Revenue, by Application (2017-2030)
- 10.5. Market Revenue, by Industry (2017-2030)
- 10.6. Market Revenue, by Country (2017-2030)
Chapter 11. MEA Market
- 11.1. Overview
- 11.2. Market Revenue, by Deployment Model (2017-2030)
- 11.3. Market Revenue, by Services Type (2017-2030)
- 11.4. Market Revenue, by Application (2017-2030)
- 11.5. Market Revenue, by Industry (2017-2030)
- 11.6. Market Revenue, by Country (2017-2030)
Chapter 12. U.S. Market
- 12.1. Overview
- 12.2. Market Revenue, by Deployment Model (2017-2030)
- 12.3. Market Revenue, by Services Type (2017-2030)
- 12.4. Market Revenue, by Application (2017-2030)
- 12.5. Market Revenue, by Industry (2017-2030)
Chapter 13. Canada Market
- 13.1. Overview
- 13.2. Market Revenue, by Deployment Model (2017-2030)
- 13.3. Market Revenue, by Services Type (2017-2030)
- 13.4. Market Revenue, by Application (2017-2030)
- 13.5. Market Revenue, by Industry (2017-2030)
Chapter 14. Germany Market
- 14.1. Overview
- 14.2. Market Revenue, by Deployment Model (2017-2030)
- 14.3. Market Revenue, by Services Type (2017-2030)
- 14.4. Market Revenue, by Application (2017-2030)
- 14.5. Market Revenue, by Industry (2017-2030)
Chapter 15. France Market
- 15.1. Overview
- 15.2. Market Revenue, by Deployment Model (2017-2030)
- 15.3. Market Revenue, by Services Type (2017-2030)
- 15.4. Market Revenue, by Application (2017-2030)
- 15.5. Market Revenue, by Industry (2017-2030)
Chapter 16. U.K. Market
- 16.1. Overview
- 16.2. Market Revenue, by Deployment Model (2017-2030)
- 16.3. Market Revenue, by Services Type (2017-2030)
- 16.4. Market Revenue, by Application (2017-2030)
- 16.5. Market Revenue, by Industry (2017-2030)
Chapter 17. Italy Market
- 17.1. Overview
- 17.2. Market Revenue, by Deployment Model (2017-2030)
- 17.3. Market Revenue, by Services Type (2017-2030)
- 17.4. Market Revenue, by Application (2017-2030)
- 17.5. Market Revenue, by Industry (2017-2030)
Chapter 18. Spain Market
- 18.1. Overview
- 18.2. Market Revenue, by Deployment Model (2017-2030)
- 18.3. Market Revenue, by Services Type (2017-2030)
- 18.4. Market Revenue, by Application (2017-2030)
- 18.5. Market Revenue, by Industry (2017-2030)
Chapter 19. Japan Market
- 19.1. Overview
- 19.2. Market Revenue, by Deployment Model (2017-2030)
- 19.3. Market Revenue, by Services Type (2017-2030)
- 19.4. Market Revenue, by Application (2017-2030)
- 19.5. Market Revenue, by Industry (2017-2030)
Chapter 20. China Market
- 20.1. Overview
- 20.2. Market Revenue, by Deployment Model (2017-2030)
- 20.3. Market Revenue, by Services Type (2017-2030)
- 20.4. Market Revenue, by Application (2017-2030)
- 20.5. Market Revenue, by Industry (2017-2030)
Chapter 21. India Market
- 21.1. Overview
- 21.2. Market Revenue, by Deployment Model (2017-2030)
- 21.3. Market Revenue, by Services Type (2017-2030)
- 21.4. Market Revenue, by Application (2017-2030)
- 21.5. Market Revenue, by Industry (2017-2030)
Chapter 22. Australia Market
- 22.1. Overview
- 22.2. Market Revenue, by Deployment Model (2017-2030)
- 22.3. Market Revenue, by Services Type (2017-2030)
- 22.4. Market Revenue, by Application (2017-2030)
- 22.5. Market Revenue, by Industry (2017-2030)
Chapter 23. South Korea Market
- 23.1. Overview
- 23.2. Market Revenue, by Deployment Model (2017-2030)
- 23.3. Market Revenue, by Services Type (2017-2030)
- 23.4. Market Revenue, by Application (2017-2030)
- 23.5. Market Revenue, by Industry (2017-2030)
Chapter 24. Brazil Market
- 24.1. Overview
- 24.2. Market Revenue, by Deployment Model (2017-2030)
- 24.3. Market Revenue, by Services Type (2017-2030)
- 24.4. Market Revenue, by Application (2017-2030)
- 24.5. Market Revenue, by Industry (2017-2030)
Chapter 25. Mexico Market
- 25.1. Overview
- 25.2. Market Revenue, by Deployment Model (2017-2030)
- 25.3. Market Revenue, by Services Type (2017-2030)
- 25.4. Market Revenue, by Application (2017-2030)
- 25.5. Market Revenue, by Industry (2017-2030)
Chapter 26. Saudi Arabia Market
- 26.1. Overview
- 26.2. Market Revenue, by Deployment Model (2017-2030)
- 26.3. Market Revenue, by Services Type (2017-2030)
- 26.4. Market Revenue, by Application (2017-2030)
- 26.5. Market Revenue, by Industry (2017-2030)
Chapter 27. South Africa Market
- 27.1. Overview
- 27.2. Market Revenue, by Deployment Model (2017-2030)
- 27.3. Market Revenue, by Services Type (2017-2030)
- 27.4. Market Revenue, by Application (2017-2030)
- 27.5. Market Revenue, by Industry (2017-2030)
Chapter 28. U.A.E. Market
- 28.1. Overview
- 28.2. Market Revenue, by Deployment Model (2017-2030)
- 28.3. Market Revenue, by Services Type (2017-2030)
- 28.4. Market Revenue, by Application (2017-2030)
- 28.5. Market Revenue, by Industry (2017-2030)
Chapter 29. Competitive Landscape
- 29.1. List of Market Players and their Offerings
- 29.2. Competitive Benchmarking of Key Players
- 29.3. Product Benchmarking of Key Players
- 29.4. Recent Strategic Developments
Chapter 30. Company Profiles
- 30.1. SAP SE
- 30.1.1. Business overview
- 30.1.2. Product and service offerings
- 30.1.3. Key financial summary
- 30.2. Accenture plc
- 30.2.1. Business overview
- 30.2.2. Product and service offerings
- 30.2.3. Key financial summary
- 30.3. IBM Corporation
- 30.3.1. Business overview
- 30.3.2. Product and service offerings
- 30.3.3. Key financial summary
- 30.4. Microsoft Corporation
- 30.4.1. Business overview
- 30.4.2. Product and service offerings
- 30.4.3. Key financial summary
- 30.5. Oracle Corporation
- 30.5.1. Business overview
- 30.5.2. Product and service offerings
- 30.5.3. Key financial summary
- 30.6. Adobe Inc.
- 30.6.1. Business overview
- 30.6.2. Product and service offerings
- 30.6.3. Key financial summary
- 30.7. DXC Technology Company
- 30.7.1. Business overview
- 30.7.2. Product and service offerings
- 30.7.3. Key financial summary
- 30.8. Pegasystems Inc.
- 30.8.1. Business overview
- 30.8.2. Product and service offerings
- 30.8.3. Key financial summary
- 30.9. AT&T Inc.
- 30.9.1. Business overview
- 30.9.2. Product and service offerings
- 30.9.3. Key financial summary
- 30.10. Salesforce.com Inc.
- 30.10.1. Business overview
- 30.10.2. Product and service offerings
- 30.10.3. Key financial summary
- 30.11. TATA Consultancy Services Limited
- 30.11.1. Business overview
- 30.11.2. Product and service offerings
- 30.11.3. Key financial summary
- 30.12. Wipro Limited
- 30.12.1. Business overview
- 30.12.2. Product and service offerings
- 30.12.3. Key financial summary
Chapter 31. Appendix
- 31.1. Abbreviations
- 31.2. Sources and References
- 31.3. Related Reports
