消費者對購物和餐飲的洞察（2020-2022 年）

本報告探討了消費者在購物和餐飲方面的情況，提供了有關 COVID-19、在家工作、重返辦公室的趨勢、對工作的態度等方面的見解。

簡介

COVID-19 見解

• 大多數人仍將大流行視為對個人或家人/朋友的健康威脅
  • 按工作地點：對健康的威脅感
  • 按年齡組：對健康的威脅感
• 對 COVID-19 變體的擔憂
  • 對 COVID-19 突變株的擔憂
  • 對突變菌株的擔憂（按工作地點）
  • 對按年齡劃分的突變株的擔憂
• 大流行對個人的負面影響
  • 報告的 2020 年和 2021 年的負面影響
  • 持續的身心健康益處

遠程辦公趨勢

• 超過一半的員工開始在家工作
• 全職和兼職員工的區別
• 因原工作地點而產生的差異
• 在家工作的變化
• 隨著時間的推移進行遠程工作

回到辦公室

• 內部設備
• 邀請重返工作崗位
• 工作場所衛生意識

工作意識

• 意識到耗時的工作
• 代際意識
• 主要工作地點的意識

Consumer Insights on Work-From-Home Habits

Beginning in 2020 and continuing through 2022, the coronavirus pandemic has had a significant effect on consumer habits. Packaged Facts found in its May 2022 survey that 41% of consumers set up to do work from home report working from home all or most of the time, compared to only 17% in May 2020.

Even before the COVID-19 outbreak, work-from-home jobs were expanding as many office jobs can be done from any location. The COVID-19 pandemic has caused the existing trend of remote work to accelerate.

With a focus on "what's next" and current consumer trends, Consumer Insights on Work-From-Home Habits is packed with insights about consumer trends, behavior, and motivations to help companies understand consumer perspectives and find areas for growth in competitive markets.

Consumer Insights on Work-From-Home Habits delivers actionable predictions and recommendations designed to guide companies with offices, commercial real estate developers, as well as businesses affected by changes in commuting habits, and other investors in making business decisions by providing data and insights about consumer behavior.

Scope

Consumer Insights on Work-From-Home Habits is the go-to source for a complete understanding of U.S. consumer trends in the remote work. This report combines Packaged Facts' extensive monitoring of the pandemic and its effects with proprietary surveys, along with changing work patterns and attitudes during the pandemic and beyond.

This report:

• assesses remote work habits, including which types of workers are most likely to report being set up to work from home and changes over time
• analyzes concerns about the pandemic and variants as well as impacts on mental and physical health
• analyzes workplace coffee attitudes, including coffee as workplace perk and workplace coffee expectations
• covers trends and themes such as generational differentiation in work attitudes and how remote work varies by location of work

Consumer demographics, perceptions, motivations, and behavior are examined as pertaining to feelings about work and changes in work habits. Effects of the COVID-19 pandemic on consumers are also analyzed in a broad sense, as well as in the context of remote work habits.

The reasons for, and implications of, shifts in consumer perception and behavior are analyzed in the context of present and future market opportunities.

Additionally, Consumer Insights on Work-From-Home Habits has dozens of tables showcasing numerical survey data on consumer demographics and psychographics. This report goes in-depth on COVID-19 trends affecting work-from-home trends.

Report Methodology

The information contained in Consumer Insights on Work-From-Home Habits was developed from primary and secondary research sources. Primary research includes national online consumer polls of U.S. adult consumers (age 18+) conducted on an ongoing basis by Packaged Facts to analyze attitudes of consumers and their relevant food and beverage preferences. Survey data from MRI-Simmons are used to analyze the demographics and psychographics of consumers.

Introduction

COVID-19 Insights

• Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
  • Table Coronavirus Health Concerns: "I am concerned about the..." 2020-2022 (percent of consumers)
  • Health Threat Feelings by Location of Work
  • Health Threat Feelings by Age Group
• Concerns about COVID-19 Variants
  • Concerns About Variants of COVID-19 are Significant
  • Concern About Variants by Location of Work
  • Concern About Variants by Age Group
• Negative Personal Effects of the Pandemic
  • Negative Effects Reported in 2020 and 2021
    • Table Coronavirus Concerns: "The coronavirus has negatively affected my...", 2020-2021 (percent of consumers)
  • Continuing Mental and Physical Health Effects
    • Table Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)
    • Table "Please rate changes to how you currently feel in these areas (stress, tiredness, anxiety), compared to before the COVID-19 pandemic (before March 2020)", 2022 (% respondents who reported feeling more of these characteristics)
    • Table "Please rate changes to how you currently feel in these areas (energy levels, focus), compared to before the COVID-19 pandemic (before March 2020)", 2022, (% respondents who reported feeling less of these characteristics)

Work-From-Home Trends

• More Than Half of Employees Are Set Up to Work From Home
• Differences Between Full-Time & Part-Time Employees
• Differences by Location of Original Workplace
• Changes in Work-From-Home
• Remote Work Over Time
  • Table Remote Work Trends, 2016-2022 (% population)

Going Back to Offices

• In-Office Perks
• Return To Work Enticements
• Attitudes About Workplace Hygiene

Attitudes About Work

• Attitudes About Work Over Time
  • Table Attitudes About Work, 2012-2022 (% population that agreed -- somewhat or completely -- with the statements)
• Attitudes by Generation
  • Table Attitudes About Work by Generations, 2022 (% population that agreed -- somewhat or completely -- with the statements)
• Attitudes by Primary Work Location
  • Table Attitudes About Work by Primary Workplace, 2022 (% population that agreed -- somewhat or completely -- with the statements)