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1366640

小型企業：連結與物聯網市場

SMBs: Marketplace for Connectivity and IoT

出版日期: 2023年09月30日 | 出版商:

Parks Associates | 英文 | 商品交期: 最快1-2個工作天內

價格

簡介目錄

中小型企業對門禁控制、能源管理、員工、庫存和建築監控工具有新的需求。

採用基於雲端的視訊驗證解決方案的新安全應用程式和服務使小型企業能夠深入了解其營運的指標和即時分析。

中小型企業今年面臨的市場壓力已將能夠管理和節約能源、簡化營運、管理風險以及可能節省保險費的技術置於新的優先地位。Masu。工作場所的變化使管理和保護網路以及不斷增加的最終用戶設備成為首要任務，導致中小型企業轉向 ISP 提供 Wi-Fi 管理、網路安全和其他增值服務（ VAS）。我開始要求它。

本報告調查了中小企業採用連接和物聯網相關技術的趨勢，並研究了商業環境變化導致的需求變化、中小企業及其解決方案面臨的挑戰以及中小企業技術和功能的變化。我們總結了優先順序等的分析。

範例視圖

IT 專業人員數量
IT 人員數量：依公司規模劃分
商業服務訂閱
網際網路服務供應商
網際網路服務付款
服務提供者
所有小型企業的平均每月服務訂閱支出
提供特定服務的中小企業的平均每月服務訂閱支出
以公司規模劃分的平均每月服務訂閱支出
商業服務滿意度
以商店數量劃分的娛樂服務平均支出
按客戶類型劃分的行動電話服務平均支出
過去 12 個月商業服務支出的變化
商業服務支出的預期變化
按公司規模劃分的商業服務支出的預期變化
可以訂閱額外的商業服務

深入探討：通訊服務

通訊服務功能的魅力
通訊服務功能的吸引力：以 IT 人員數量劃分
高級視訊會議服務的每人預估費用
高級視訊會議服務的每人預估費用：以機構數量計算
首選視訊會議服務供應商
首選視訊會議服務提供者：按地點數量劃分
為什麼我們更喜歡視訊會議設備供應商

介紹與使用物聯網設備

辦公室使用的網路類型
物聯網設備簡介
整合式互聯安全與能源管理設備
整合式互聯安全性和互聯視音頻設備
業主和管理公司提供的十大設備產品和系統
對設備需求的反應能力
能源管理與連網安全設備使用者體驗：依地點數量劃分
過去 12 個月在物聯網設備上花費的金額
物聯網設備的預期支出
物聯網設備的預期支出：依機構數量劃分
物聯網設備支出增加導致管理問題
預計使用連網安全和能源管理設備
連網安全和連網 AV 設備的預期使用情況
以 IT 人員數量計算的安全和能源管理設備的預期使用情況
以機構數量預測的安全和能源管理設備使用情況
安全性和互聯 AV 設備使用預測：按辦公室數量分類

深入探討：連網安全

介紹安全系統與專業監控服務
安全系統時代
安全系統實施狀況：依辦事處數劃分
去年發生的誤報數量
物聯網安全設備簡介
引進安全和監視攝影機：用於辦公大樓
為什麼要使用連網安全解決方案？
使用連網安全設備的原因：依位置數劃分
為什麼不使用連接的安全設備？
不使用連網安全設備的原因：依辦公室數量劃分
互聯安全功能的吸引力
互聯安全功能的吸引力：以 IT 人員數量劃分
考慮購買連網安全設備時的主要考慮因素
考慮提供連網安全設備的供應商
考慮使用連網安全設備的供應商：按機構數量劃分
為什麼我們喜歡特定的連網安全設備供應商
為什麼我們喜歡某些連網安全設備供應商：按員工人數

深入探討：能源管理

智慧型能源設備簡介
智慧能源設備介紹：依安全系統使用分類
為什麼要使用能源管理設備？
不使用能源管理設備的原因
能源管理功能的魅力
購買能源管理設備的主要考量因素
能源管理設備的首選供應商
為什麼選擇您首選的智慧能源設備提供者？

深入探討：連網安全

引進智慧安全裝置
智慧安全設備介紹：依安全系統用途劃分
為什麼要使用連網安全設備？
使用連網安全設備的原因：依公司規模劃分
阻礙使用連網安全設備的因素
互聯安全功能的吸引力
考慮購買連網安全設備時的主要考慮因素
連網安全設備的首選供應商
為什麼我們更喜歡連網安全設備供應商
為什麼我們更喜歡智慧安全設備 ISP 和零售商
為什麼選擇智慧能源設備提供者？

深入探討：支援與網路安全

過去 12 個月內發生的連接和 IoT 技術問題
按地點數量劃分的連接和物聯網技術問題
解決技術問題的實體
解決技術問題的實體：依 IT 人員數量分類
如何獲得外部技術支持
對互聯繫統和供應商的網路安全擔憂
網路安全最關心的問題：依機構數量劃分
去年發生的網路攻擊類型
為減少網路攻擊威脅所採取的措施
為減少員工在家工作所造成的網路攻擊威脅所採取的措施
努力減少客戶所在地的網路攻擊威脅
使用的網路安全服務
在家工作的員工所使用的網路安全服務
技術支援服務特色
技術支援服務的吸引力：以 IT 人員數量劃分
每位員工的網路安全和支援服務預計成本
以地點數量計算的每位員工的網路安全和支援服務成本估算
公司購買的保險
公司依利潤繳保險

房地產與商業概述

營業場所數：依客戶群劃分
建築物所有權：依員工地點類型分類
營業地點的規模
平均出入口數量
出入口類型
每天造訪企業網站的非員工平均人數
託管資產類型：依員工工作地點類型分類
水電費支付模式
中小企業產業
主要公司所在的地區

附錄

簡介目錄

This research provides insight on technology adoption and needs among SMB owners, with a specific focus on connectivity, IoT devices, and services. It examines the changes taking place because of reduced budgets and broad-scale shifts to work from home.

SAMPLE VIEW

Small-to-medium businesses (SMBs) have a new and heightened need for access control, energy management, and tools to monitor their staff, inventory, and buildings.

New security applications and services stemming from cloud-based and video verification solutions give SMBs insight into the metrics and real-time analytics of their operations.

The market pressures SMBs have faced this year place new priorities on energy management and savings and technologies that can streamline operations and combine risk-management with potential insurance savings. The changing work environment means that managing and securing their networks, and their ever-growing portfolio of end-user devices, are top priorities. SMBs are increasingly turning to ISPs for Wi-Fi management, network security, and other value-added services (VAS).

Key questions:

How is the current business environment impacting SMB spending on communication, security, entertainment, IT, and energy services?

What new business services are SMBs most interested in acquiring?

What is adoption of IoT solutions, and what is driving adoption?

Who are SMBs' preferred providers of business services and IoT solutions?

How do remote work and return-to-office trends impact SMB demand for business services, including IT and cyber security solutions?

Survey Methodology

Executive Summary

SMB Business Concerns
SMB Spending on IoT Equipment Over the Last 12 Months
Top Drivers of SMB Interest in IoT Devices
Expected Spending Increase on IoT Equipment by Number of Business Locations
Inhibitors to Using Connected Security Devices
SMB Spending on Business Services
% of SMBs Without Service Likely to Subscribe in Next 12 Months
Providers Considered for Connected Solutions

Respondent/SMB Profile

Current Role at the Company
Role in Company IT Decisions
Company Size (# of Employees)
Annual Revenues in 2022
Type of Customers Served
Annual Revenues by Type of Customers Served
Type of Location Where Employees Work
Number of Locations Where Business Operates

Remote Work: Challenges and Outlook

Frequency of Employees Working from Home
Challenges of Employees Working from Home
Challenges of Employees Working from Home by Frequency of Employees Working from Home
Anticipated Future Needs: Remote Work & Business Properties
Anticipated Future Need for Remote Work by Frequency of Employees Working from Home
Anticipated Future Need for Work at Customer's Locations by Working at Customer's Location

Business Services: Communication, Entertainment, Support

Number of IT Professionals
Number of IT Personnel by Company Size
Business Service Subscriptions
Internet Service Providers
Internet Service Payment
Service Providers
Average Monthly Spending on Service Subscriptions Among All SMBs
Average Monthly Spending on Service Subscriptions Among SMBs with Specified Service
Average Monthly Spending on Service Subscriptions by Company Size
Satisfaction with Business Service
Average Spending on Entertainment Services by Number of Locations
Average Spending on Mobile Phone Service by Type of Customers Served
Change in Spending on Business Service Over the Last 12 Months
Anticipated Change in Spending on Business Services
Anticipated Change in Spending on Business Services by Company Size
Likelihood of Subscribing to Additional Business Services

Deep Dive: Communication Services

Appeal of Communication Service Features
Appeal of Communication Service Features by Number of IT Personnel
Anticipated Cost per Person for Advanced Video Conferencing Services
Anticipated Cost per Person for Advanced Video Conferencing Services by Number of Business Locations
Preferred Provider for Video Conferencing Services
Preferred Provider for Video Conferencing Services by Number of Business Locations
Reasons for Preferring Video Conferencing Device Provider

IoT Device Adoption and Use

Type of Network Used in Business Location
IoT Equipment Adoption
Connected Security & Energy Management Device Integration
Connected Safety & Connected AV Device Integration
Top 10 Equipment Products/Systems Provided by Property Owners/Management Company
Equipment Products/Systems Provided by Property Owners/Management Company, Cont'd
The Degree to which Equipment Meets Needs
Energy Management & Connected Safety Devices User Experience by Number of Business Locations
Spending on IoT Equipment Over the Last 12 Months
Expected Expenditure on IoT Equipment
Expected Spending Increase on IoT Equipment by Number of Business Locations
Business Concerns by Expected Spending Increase on IoT Equipment
Anticipated Use of Connected Security & Energy Management Devices
Anticipated Use of Connected Safety & Connected AV Devices
Anticipated Use of Security & Energy Management Devices by Number of IT Personnel
Anticipated Use of Security & Energy Management Devices by Number of Business Locations
Anticipated Use of Safety & Connected AV Devices by Number of Business Locations

Deep Dive: Connected Security

Adoption of Security System & Professional Monitoring Service
Age of Security System
Security System Adoption by Number of Business Locations
Number of False Alarms Experienced Last Year
IoT Security Device Adoption
Security/Monitoring Camera Adoption by Use of Office Building
Reasons for Using Connected Security Solutions
Reasons for Using Connected Security Devices by Number of Business Locations
Inhibitors to Using Connected Security Devices
Inhibitors to Using of Connected Security Devices by Number of Business Locations
Appeal of Connected Security Features
Appeal of Connected Security Features by Number of IT Personnel
Top Purchase Consideration for Connected Security Devices
Providers Considered for Connected Security Devices
Provider Considered for Connected Security Devices by Number of Business Locations
Reasons for Preferring Connected Security Device Provider
Reasons for Preferring Connected Security Device Provider by Number of Employees

Deep Dive: Energy Management

Smart Energy Device Adoption
Smart Energy Device Adoption, by Security System Use
Reasons for Using Energy Management Devices
Inhibitors to Using Energy Management Devices
Appeal of Energy Management Features
Top Purchase Consideration for Energy Management Devices
Preferred Provider for Energy Management Devices
Reason for Preferring Provider of Smart Energy Equipment

Deep Dive: Connected Safety

Smart Safety Device Adoption
Smart Safety Device Adoption, by Security System Use
Reasons for Using Connected Safety Devices
Reasons for Using Connected Safety Device by Company Size
Inhibitors to Using Connected Safety Devices
Appeal of Connected Safety Features
Top Purchase Consideration for Connected Safety Devices
Preferred Providers for Connected Safety Devices
Reasons for Preferring Connected Safety Device Provider
Reason for Preferring ISP and Retailer for Smart Safety Equipment
Reason for Preferring Provider of Smart Energy Equipment

Deep Dive: Support & Cybersecurity

Connectivity & IoT Technical Problems Experienced in the Last 12 Months
Connectivity & IoT Technical Problems by Number of Business Locations
Party Solving Technical Problems
Party Solving Technical Problems by Number of IT Personnel
Method of Receiving Outside Technical Support
Cybersecurity Concerns About Connected Systems and Vendors
High Cybersecurity Concerns, by Number of Business Locations
Type of Cyber Attacks Experienced Last Year
Steps Taken to Reduce Threat of Cyber Attacks
Steps Taken to Reduce Threat of Cyber Attacks by Employees Working at Home
Steps Taken to Reduce Threat of Cyber Attacks by Working at Customers' Locations
Cybersecurity Services Used
Cybersecurity Services Used by Employees Working at Home
Appeal of Technical Support Services
Appeal of Technical Support Services by Number of IT Personnel
Expected Cost of Cybersecurity and Support Service per Employee
Expected Cost of Cybersecurity and Support Service per Employee by Number of Business Locations
Insurance Carried by Company
Insurance Carried by Company by Company Revenue