設施管理：市場佔有率分析、產業趨勢、統計數據和成長預測（2025-2030 年）

預計到 2025 年，設施管理市場規模將達到 15,170 億美元，到 2030 年將達到 19,430 億美元。

成長動能反映了設施管理從一項支持性成本轉變為提升營運韌性、數位化整合和員工生產力的策略槓桿。不斷成長的外包需求、儘管網路安全事件頻繁但仍迅速轉向雲端運算，以及環境、社會和治理（ESG）要求的穩步推進，都在推動潛在需求的成長。新興市場（尤其是亞太地區）基礎設施支出的增加，進一步強化了設施管理市場的多區域擴張週期。隨著客戶對成本管理和可衡量效率的需求日益成長，那些將技術平台與基於結果的模式相結合的供應商正在贏得高價合約。

全球設施管理市場趨勢與洞察

越來越重視非核心職能的外包

35% 的公司計劃在 2024 年增加設施管理 (FM) 預算，以降低營運複雜性。設施管理市場正受益於規模效應，這使得供應商能夠更好地應對供應鏈衝擊，並提供多元化的員工。科技和醫療保健產業的需求尤其顯著，推動了世邦魏理仕 (CBRE) 2025 年第一季淨設施預訂收入成長 16%。這也有助於降低供應商風險敞口，29% 的公司表示擔憂業務中斷，並更傾向選擇物流更強的設施管理合作夥伴。隨著外包業務量的成長，供應商正將淨利率再投資於自動化、預測分析和員工技能提升，強化了設施管理市場良性成長的循環。

透過物聯網實現設備數位化預測性維護

預測性維護平台市場規模預估2025年達到55億美元，年增率達17%。醫療保健行業的採用者透過自動化工單生成，節省了10-15%的資本成本。軟體層佔總支出的44%，其預訓練演算法旨在讓設施管理市場中的中型機構也能輕鬆使用該平台。在工業工廠進行的初步試驗表明，廢熱回收速度提高了25%，凸顯了其在環境、社會和治理（ESG）方面的實際優勢。隨著異常檢測模型的日益成熟，資料需求將逐步放寬，使規模較小的資產無需龐大的歷史日誌即可進入市場，從而提升市場在不同地區的滲透率。

設施管理職缺的薪資通膨率居高不下

到2024年，設施維護人員的平均時薪將增加4.1%，中位數達到21.74美元，這將壓縮勞動密集型合約的淨利率。康乃爾大學設施工人罷工等事件顯示工會活動日益活躍。隱性合約費用和後端附加費將進一步加劇預算壓力，迫使採購方重新評估外包的經濟效益。供應商正透過加快機器人和自動清潔試點計畫的推進來應對這項挑戰，但前期投資和技能再培訓的要求仍然限制設施管理市場近期對這些技術的普及。

細分市場分析

2024年，硬性服務將佔設施管理市場規模的59.0%，這主要得益於為保障資產完整性而進行的強制性機械、電氣和管道（MEP）維護。監管標準的提高和資產複雜性的增加將推動對認證技術人員的需求，從而增強市場需求的穩定性。在預測期內，隨著客戶對整合體驗管理的需求不斷成長，硬性服務與軟性服務的整合程度將進一步提高，這將為整合供應商創造交叉銷售機會。

軟性服務雖然規模較小，但正以6.30%的複合年成長率快速成長，反映出人們對衛生、安全和居住者社會福利的日益重視。清潔合約中納入了抗菌通訊協定和機器人吸塵器，而安保則轉向人工智慧視訊分析。隨著ESG（環境、社會和治理）評分體系擴展到室內空氣和餐飲永續性，軟性服務正獲得董事會層面的關注。能夠整合硬數據和軟數據流的供應商可以主動調整預防計劃，從而產生切實的營運效益，並提高在設施管理市場的佔有率。

到2024年，內部模式將佔據設施管理市場佔有率的53.81%，這主要得益於整合設施管理（IFM）合約簡化了課責機制。擁有多個辦公地點的公司重視單一發票所帶來的透明度，從而推動了這種模式的普及。同時，隨著網路安全敏感產業保持關鍵控制，外包設施管理將以5.96%的複合年成長率成長。將策略規劃保留在公司內部，並將現場執行工作轉移給合作夥伴，平衡靈活性和風險的混合模式正變得越來越普遍。

隨著綜合設施管理（IFM）範圍的擴大，供應商正在整合分析門戶，按地點顯示服務成本並實現數據主導的更新。單一服務選項正在萎縮，因為客戶越來越需要整體價值提案，而小型承包商則選擇合併或專注於特定領域。世邦魏理仕（CBRE）以16億美元收購Industrious，凸顯了其向體驗式訂閱模式的戰略轉型，該模式將設施、酒店和空間分析整合在一起，從而重塑了競爭格局。

區域分析

預計到2024年，亞太地區將佔據全球設施管理市場41.26%的佔有率，年複合成長率達6.28%，主要得益於政府的獎勵策略和都市區進程。中國高達51.4兆美元的固定資產投資（其中基礎設施投資佔5.9%）將為長期服務需求提供支援。印度商業房地產的蓬勃發展將推動遠端監控需求，而東協的智慧城市規劃也將把設施管理合約納入總體規劃階段。擁有本地化供應鏈和多語言平台的供應商將搶佔先機。

北美市場依然成熟且充滿創新活力，雲端運算的普及和ESG合規性推動了高階定價。該地區的設施管理市場面臨勞動力短缺的困境，促使自動化技術廣泛應用。能源最佳化指示和通膨控制法的獎勵鼓勵了專業管理的維修。歐洲同樣數位化，但擁有嚴格的碳排放法規，例如EPBD（能源性能指令），以及以績效掛鉤補償為基礎的合約。歐洲各地的供應商正在利用跨境管治框架來規範服務品質。

在中東和非洲，官民合作關係。波灣合作理事會的大型計劃正從設計階段融入設施管理條款，以提升專案全生命週期價值。在南美洲，物流和製造業的擴張推動了穩定的需求，但外匯波動使得彈性價格設定成為必要。在全部區域，供應商分散化為全球大型企業創造了有利的市場環境，這些企業擅長併購整合。

其他福利：

• Excel格式的市場預測（ME）表
• 3個月的分析師支持

目錄

第1章 引言

• 研究假設和市場定義
• 調查範圍

第2章調查方法

第3章執行摘要

第4章 市場情勢

• 市場概覽
• 市場促進因素
  • 越來越重視非核心業務外包
  • 透過物聯網實現設備數位化預測性維護
  • 永續性和ESG相關設施管理合約
  • 疫情後混合辦公室重新設計的必要性
  • 新興國家的公私合作基礎建設項目
  • 人工智慧主導的能源最佳化指令
• 市場限制
  • 清潔工作工資上漲幅度較大
  • 新興市場供應商基礎分散
  • 雲端基礎的設施管理平台中的網路安全風險
  • 中小企業對IFM平台的資金鎖定
• 價值鏈分析
• 監管環境
• 技術展望
• 波特五力分析
  • 供應商的議價能力
  • 買方的議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭對手之間的競爭
• 定價分析
• 評估市場宏觀經濟趨勢

第5章 市場規模與成長預測

• 按服務類型
  • 硬服務
    • 資產管理
    • 機電及暖通空調
    • 消防安全
    • 其他硬體和服務
  • 軟服務
    • 打掃
    • 安全和辦公支持
    • 餐飲
    • 其他軟體服務
• 按產品類型分類
  • 內部
  • 外包
    • 單服務調頻廣播
    • Bundle FM
    • 綜合設施管理（IFM）
• 按部署模式
  • 本地部署
  • 雲端基礎的
• 按公司規模
  • 主要企業
  • 中小企業
• 按最終用戶行業分類
  • 商業（IT/電信、零售、倉儲）
  • 飯店餐飲業（飯店、餐廳）
  • 系統和公共基礎設施
  • 衛生保健
  • 工業和流程
  • 住房和休閒
• 按地區
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 義大利
    • 西班牙
    • 比荷盧經濟聯盟（比利時、荷蘭、盧森堡）
    • 北歐國家（瑞典、挪威、丹麥、芬蘭）
    • 波蘭
    • 俄羅斯
    • 其他歐洲地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲和紐西蘭
    • 亞太其他地區
  • 南美洲
    • 巴西
    • 阿根廷
    • 哥倫比亞
    • 智利
    • 其他南美洲
  • 中東和非洲
    • 中東
    • 海灣合作理事會（沙烏地阿拉伯、阿拉伯聯合大公國、卡達、阿曼、科威特、巴林）
    • 土耳其
    • 其他中東地區
    • 非洲
    • 南非
    • 奈及利亞
    • 埃及
    • 肯亞
    • 其他非洲地區

第6章 競爭情勢

• 市場集中度
• 策略趨勢
• 市佔率分析
• 公司簡介
  • CBRE Group Inc.
  • Cushman and Wakefield plc
  • JLL（Jones Lang LaSalle Inc.）
  • ISS A/S
  • Sodexo SA
  • Compass Group plc
  • Emeric Facility Services
  • SMI Facility Services
  • AHI Facility Services Inc.
  • Aramark Corporation
  • ABM Industries Inc.
  • G4S Limited
  • Atalian Global Services
  • Vinci Facilities（VINCI SA）
  • EMCOR Group Inc.
  • Comfort Systems USA
  • Balfour Beatty-Workplace
  • Serco Group plc
  • Reliance Facilities（India）
  • Sinopec Engineering FM（China）
  • Unispace Global

第7章 市場機會與未來展望

The facility management market size is estimated at USD 1.517 trillion in 2025 and is forecast to reach USD 1.943 trillion by 2030, reflecting a 5.08% CAGR over the period.

Growth momentum reflects the repositioning of facility management from a support cost to a strategic lever for operational resilience, digital integration, and employee productivity. Heightened outsourcing appetite, rapid cloud migration despite cybersecurity incidents, and the steady pull of ESG mandates are collectively widening addressable demand. Rising infrastructure spending in emerging markets, particularly Asia-Pacific, is reinforcing a multi-regional expansion cycle for the facility management market. Providers that blend technology platforms with outcome-based models are capturing premium contracts as clients seek transparent cost control and measurable efficiency.

Global Facility Management Market Trends and Insights

Growing emphasis on outsourcing non-core operations

Corporations are channeling capital toward core innovation by transferring facilities responsibilities to specialist partners, with 35% of enterprises boosting FM budgets in 2024 to curb operational complexity. The facility management market is benefiting from scale effects that let providers absorb supply-chain shocks and provide diversified labor pools. Demand is pronounced in technology and healthcare, supporting CBRE's 16% net revenue rise from facilities contracts during Q1 2025. The practice also mitigates supplier-risk exposure-29% of firms flagged disruption fears-fueling preference for FM partners with fortified logistics. As outsourcing volume mounts, providers are reinvesting margin gains into automation, predictive analytics, and workforce upskilling, reinforcing a virtuous growth cycle across the facility management market.

Facility digitisation via IoT-enabled predictive maintenance

Predictive maintenance platforms worth USD 5.5 billion in 2025 and expanding 17% annually underpin a structural shift from reactive repairs to condition-based care. Healthcare adopters report 10-15% facility cost savings through automated work-order generation. The software layer-44% of spend-packages pre-trained algorithms that democratize access for midsize sites inside the facility management market. Early pilots in industrial plants reveal 25% faster waste-heat recovery, highlighting tangible ESG payoffs. As anomaly-detection models mature, data prerequisites shrink, enabling smaller assets to participate without dense historical logs, thereby broadening market penetration across geographies.

High wage inflation in custodial labour

Average hourly earnings in facilities support soared 4.1% in 2024, lifting median pay to USD 21.74 and compressing margins for labour-intensive contracts. Skilled-trade shortages, especially HVAC and electrical, intensify bidding wars, while events such as Cornell University's facilities-worker strike underscore rising union activism. Hidden contract fees and backend surcharges further strain budgets, pushing buyers to reconsider outsourcing economics. Providers respond by accelerating robotics and autonomous-cleaning pilots, but up-front capital and retraining requirements weigh on near-term adoption across the facility management market.

Other drivers and restraints analyzed in the detailed report include:

1. Sustainability and ESG-linked FM contracting
2. Post-pandemic hybrid workplace re-design needs
3. Fragmented vendor base in emerging markets

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Hard Services generated 59.0% of the facility management market size in 2024, buoyed by mandatory mechanical, electrical, and plumbing (MEP) maintenance that safeguards asset integrity. Regulatory codes and rising asset complexity necessitate certified technicians, reinforcing demand stability. Over the forecast horizon, convergence with Soft Services will intensify as clients seek unified experience management, creating cross-selling avenues for integrated vendors.

Soft Services, though smaller, accelerate at a 6.30% CAGR, reflecting heightened focus on hygiene, security, and occupant well-being. Cleaning contracts embed anti-microbial protocols and robotic vacuums, while security shifts toward AI video analytics. As ESG scorecards widen to include indoor air and catering sustainability, Soft Services gain board-level visibility. Providers that fuse Hard and Soft data streams can proactively adjust preventive schedules, creating tangible operational gains and broadening wallet share within the facility management market.

In-house models held 53.81% of the facility management market share in 2024, underpinned by integrated FM (IFM) contracts that streamline accountability. Multisite firms appreciate single-invoice transparency, propelling uptake. Simultaneously, Outsourcing FM expands 5.96% CAGR as cyber-sensitive industries retain critical controls. Hybrid structures are proliferating: strategic planning stays internal, while field execution shifts to partners, balancing flexibility and risk.

As IFM scope widens, vendors embed analytics portals that surface cost-to-serve by location, enabling data-driven renewals. Single-service options erode as clients insist on total-value propositions, nudging smaller contractors toward mergers or specialisation niches. CBRE's USD 1.6 billion Industrious acquisition underscores strategic re-positioning toward experiential subscriptions that bundle facilities, hospitality, and space analytics, thereby redefining competitive contours of the facility management market.

The Facility Management Market Report is Segmented by Service Type (Hard Services, and Soft Services), Offering Type (In-House, and Outsourced), Deployment Model (On-Premise, and Cloud-Based), Organisation Size (Large Enterprises, and Small and Medium Enterprises), End-User Industry (Commercial, Hospitality, Institutional, Healthcare, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Geography Analysis

Asia-Pacific accounted for 41.26% of the facility management market in 2024 and is set to expand at a 6.28% CAGR, sustained by government stimulus and urban migration. China's USD 51.4 trillion fixed-asset push, including 5.9% growth in infrastructure placements, underpins long-run service pipelines. India's commercial real estate surge adds demand for remote monitoring, while ASEAN smart-city programs embed FM contracts into master planning stages. Providers scaling localized supply chains and multilingual platforms will gain early-mover advantage.

North America maintains a mature yet innovative landscape where cloud penetration and ESG compliance drive premium fees. The facility management market in the region contends with tight labor pools, spurring automation adoption. Energy-optimisation mandates and the Inflation Reduction Act's incentives incentivize retrofits managed by FM specialists. Europe exhibits similar digital sophistication but is distinguished by stringent carbon regulations such as EPBD, steering contracts toward performance-linked remuneration. Pan-European vendors leverage cross-border governance frameworks to standardise service quality.

The Middle East and Africa witness accelerating adoption through public-private partnerships in transport, healthcare, and education infrastructure. Gulf Cooperation Council megaprojects integrate FM provisions from the design stage, anchoring lifecycle value. South America experiences steady demand tied to logistics and manufacturing expansion, though currency volatility necessitates flexible pricing. Across all emerging regions, fragmented supplier landscapes encourage consolidation plays, broadening the facility management market for global majors adept at merger integration.

1. CBRE Group Inc.
2. Cushman and Wakefield plc
3. JLL (Jones Lang LaSalle Inc.)
4. ISS A/S
5. Sodexo SA
6. Compass Group plc
7. Emeric Facility Services
8. SMI Facility Services
9. AHI Facility Services Inc.
10. Aramark Corporation
11. ABM Industries Inc.
12. G4S Limited
13. Atalian Global Services
14. Vinci Facilities (VINCI SA)
15. EMCOR Group Inc.
16. Comfort Systems USA
17. Balfour Beatty - Workplace
18. Serco Group plc
19. Reliance Facilities (India)
20. Sinopec Engineering FM (China)
21. Unispace Global

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Growing emphasis on outsourcing non-core operations
  • 4.2.2 Facility digitisation via IoT-enabled predictive maintenance
  • 4.2.3 Sustainability and ESG-linked FM contracting
  • 4.2.4 Post-pandemic hybrid workplace re-design needs
  • 4.2.5 Public-private infrastructure pipelines in EMs
  • 4.2.6 AI-led energy optimisation mandates
• 4.3 Market Restraints
  • 4.3.1 High wage inflation in custodial labour
  • 4.3.2 Fragmented vendor base in emerging markets
  • 4.3.3 Cyber-security risk in cloud-based FM platforms
  • 4.3.4 Capital lock-in for IFM platforms among SMEs
• 4.4 Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces Analysis
  • 4.7.1 Bargaining Power of Suppliers
  • 4.7.2 Bargaining Power of Buyers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Pricing Analysis
• 4.9 Assessment of Macro Economic Trends on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUES)

• 5.1 By Service Type
  • 5.1.1 Hard Services
    • 5.1.1.1 Asset Management
    • 5.1.1.2 MEP and HVAC
    • 5.1.1.3 Fire and Safety
    • 5.1.1.4 Other Hard Services
  • 5.1.2 Soft Services
    • 5.1.2.1 Cleaning
    • 5.1.2.2 Security and Office Support
    • 5.1.2.3 Catering
    • 5.1.2.4 Other Soft Services
• 5.2 By Offering Type
  • 5.2.1 In-house
  • 5.2.2 Outsourced
    • 5.2.2.1 Single-service FM
    • 5.2.2.2 Bundled FM
    • 5.2.2.3 Integrated FM (IFM)
• 5.3 By Deployment Model
  • 5.3.1 On-Premise
  • 5.3.2 Cloud-Based
• 5.4 By Organisation Size
  • 5.4.1 Large Enterprises
  • 5.4.2 Small and Medium Enterprises (SMEs)
• 5.5 By End-User Industry
  • 5.5.1 Commercial (IT/Telecom, Retail, Warehouses)
  • 5.5.2 Hospitality (Hotels, Restaurants)
  • 5.5.3 Institutional and Public Infrastructure
  • 5.5.4 Healthcare
  • 5.5.5 Industrial and Process
  • 5.5.6 Residential and Leisure
• 5.6 By Geography
  • 5.6.1 North America
    • 5.6.1.1 United States
    • 5.6.1.2 Canada
    • 5.6.1.3 Mexico
  • 5.6.2 Europe
    • 5.6.2.1 United Kingdom
    • 5.6.2.2 Germany
    • 5.6.2.3 France
    • 5.6.2.4 Italy
    • 5.6.2.5 Spain
    • 5.6.2.6 Benelux (Belgium, Netherlands, Luxembourg)
    • 5.6.2.7 Nordics (Sweden, Norway, Denmark, Finland)
    • 5.6.2.8 Poland
    • 5.6.2.9 Russia
    • 5.6.2.10 Rest of Europe
  • 5.6.3 Asia-Pacific
    • 5.6.3.1 China
    • 5.6.3.2 India
    • 5.6.3.3 Japan
    • 5.6.3.4 South Korea
    • 5.6.3.5 Australia and New Zealand
    • 5.6.3.6 Rest of Asia-Pacific
  • 5.6.4 South America
    • 5.6.4.1 Brazil
    • 5.6.4.2 Argentina
    • 5.6.4.3 Colombia
    • 5.6.4.4 Chile
    • 5.6.4.5 Rest of South America
  • 5.6.5 Middle East and Africa
    • 5.6.5.1 Middle East
    • 5.6.5.1.1 GCC (Saudi Arabia, UAE, Qatar, Oman, Kuwait, Bahrain)
    • 5.6.5.1.2 Turkey
    • 5.6.5.1.3 Rest of Middle East
    • 5.6.5.2 Africa
    • 5.6.5.2.1 South Africa
    • 5.6.5.2.2 Nigeria
    • 5.6.5.2.3 Egypt
    • 5.6.5.2.4 Kenya
    • 5.6.5.2.5 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 6.4.1 CBRE Group Inc.
  • 6.4.2 Cushman and Wakefield plc
  • 6.4.3 JLL (Jones Lang LaSalle Inc.)
  • 6.4.4 ISS A/S
  • 6.4.5 Sodexo SA
  • 6.4.6 Compass Group plc
  • 6.4.7 Emeric Facility Services
  • 6.4.8 SMI Facility Services
  • 6.4.9 AHI Facility Services Inc.
  • 6.4.10 Aramark Corporation
  • 6.4.11 ABM Industries Inc.
  • 6.4.12 G4S Limited
  • 6.4.13 Atalian Global Services
  • 6.4.14 Vinci Facilities (VINCI SA)
  • 6.4.15 EMCOR Group Inc.
  • 6.4.16 Comfort Systems USA
  • 6.4.17 Balfour Beatty - Workplace
  • 6.4.18 Serco Group plc
  • 6.4.19 Reliance Facilities (India)
  • 6.4.20 Sinopec Engineering FM (China)
  • 6.4.21 Unispace Global

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-need Assessment