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市場調查報告書
商品編碼
1850043

文件管理系統：市場佔有率分析、行業趨勢、統計數據和成長預測（2025-2030 年）

Document Management Systems - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 147 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預計到 2025 年，文件管理系統市場規模將達到 105.1 億美元，到 2030 年將達到 198.1 億美元，在此期間的複合年成長率為 13.5%。

文件管理系統-市場-IMG1

企業對以文件為中心的流程進行數位轉型、用搜尋的數位儲存庫取代紙本檔案以及滿足日益嚴格的合規要求的需求，推動了文件管理系統市場的成長。企業正積極採用人工智慧技術，將靜態儲存庫轉化為知識引擎，並從非結構化文件中挖掘洞察，從而顯著提升效率並改善管治。文件管理系統市場也受益於雲端遷移、模組化平台設計（簡化了與協作工具的整合）以及針對特定區域、滿足新的資料主權規則的產品。供應商正競相將生成式人工智慧助理嵌入到日常業務應用程式中，這些助理能夠摘要、撰寫文件並將其路由到日常業務應用中。

全球文件管理系統市場趨勢與洞察

快速轉向無紙化流程推動企業採用

隨著企業為了降低營運成本和實現ESG目標而逐步淘汰紙本檔案，許多企業正在圍繞數位化優先的工作流程調整策略。文件管理系統市場解決方案的普及應用已使營運成本降低高達30%，處理時間縮短近50%。已實施電子文檔工作流程的醫院報告稱，記錄處理速度提高了40-50%，HIPAA合規性也得到了增強。這些成功案例正在推動文件管理系統的普及。隨著初步投資回報的顯現，企業主管迅速將應用範圍擴大到客戶服務、人力資源和供應鏈團隊。這種廣泛的應用鞏固了文件管理系統市場的持續成長動能。

一個重新定義整合能力的雲端原生DMS平台

雲端協作套件中文件功能的加入正在再形成買家的預期。微軟在2025年第三季處理了超過100兆個AI令牌，雲端服務收入飆升22%，達到424億美元。企業傾向於使用熟悉的介面，將內容創建、儲存和管治整合到統一的身份驗證框架下，這迫使傳統供應商加強互通性。在遠端和混合辦公環境中，這一趨勢尤其明顯，因為在這些環境中，無縫的跨裝置存取至關重要。因此，文件管理系統市場正傾向於提供即插即用整合方案的供應商，而不是提供獨立功能清單的供應商。

使用者持續的抵制阻礙了成功實施。

儘管投資報酬率顯而易見，但根深蒂固的後勤部門團隊往往將新的工作流程視為一種干擾。 70% 的組織認為使用者抵觸是推廣緩慢的主要原因。在醫療保健和金融業，這種懷疑態度尤其突出，因為審核追蹤在這些行業至關重要。培訓投入和變革管理藍圖通常落後於技術推廣，延長了投資回報期，阻礙了文件管理系統市場充分發揮其潛力。然而，那些擁有專門推廣計劃的公司，其用戶滿意度提高了 62%，價值實現速度提高了 41%，這表明文化契合度與功能同等重要。

細分市場分析

實施的複雜性正在推動企業在專業服務和託管服務方面的支出增加。 2024年，軟體在文件管理系統市場中佔據76%的佔有率，預計從2025年到2030年將以18.9%的複合年成長率成長，因為企業正在尋求與ERP、CRM和特定產業平台進行客製化整合。文件管理系統即服務（DMaaS）的市場規模預計將比任何其他組件類別成長更快，這反映出對持續最佳化服務和合規性審核的需求不斷成長。供應商報告稱，與人工智慧模型調優和元資料策略相關的諮詢服務目前是他們最盈利的服務項目。

這項轉變也凸顯出，成功的關鍵不僅在於許可，更在於流程再造。諮詢團隊負責組織使用者驗收試點、建立模板，並制定符合監管機構要求的資料保留策略。隨著隱私權法的日益普及，對管治為重點的諮詢服務的需求也隨之成長。因此，擁有垂直行業專業知識的系統整合商在文件管理系統市場中佔據了越來越大的計劃預算佔有率。

文件管理系統市場按元件（軟體和服務）、配置（雲端和本地部署）、最終用戶產業（銀行和金融服務、製造業和建設業等）以及地區進行細分。市場預測以美元計價。

區域分析

2024年，北美將維持全球35%的收入佔有率，這主要得益於早期雲端遷移和成熟的法規結構（該框架要求提供精細的審核追蹤）。金融服務和醫療保健行業的買家將主導該地區的支出，他們正在整合先進的人工智慧模組以挖掘非結構化數據。微軟、IBM和Adobe等領先供應商正在利用現有的企業授權來擴展其文件管理模組，從而鞏固其區域規模優勢。政府鼓勵無紙化採購的激勵措施進一步刺激了支出，文件管理系統市場仍然是美國和加拿大數位轉型藍圖的核心。

亞太地區是成長最快的地區，預計2025年至2030年的複合年成長率將達到15.8%。印度、中國和韓國的政策主導數位化計畫正在加速公共和私營部門的數位化應用。印度的《資料保護和資料保護法》（DPDP法案）鼓勵銀行和保險公司部署地理圍籬儲存節點，而中國企業通常選擇國內供應商以滿足其網路安全法的要求。在日本，文件管理系統（DMS）在製造業的應用日益普及，並納入精實生產實務。超大規模雲端服務供應商正在擴展區域資料中心，以解決先前阻礙跨境部署的居住問題，從而幫助文件管理系統市場更好地服務亞太地區企業的現代化進程。

歐洲市場正受到GDPR和各國隱私權法的影響，合規性成為重要的採購篩選標準。英國和德國在採購量上領先，尤其注重受控記錄管理和自動保留。各組織傾向於選擇能夠確保內容永不離開歐盟指定邊界的平台，這推動了對擁有主權證書的歐洲供應商的需求。永續性舉措正在推動減少紙張使用的目標，並進一步促進計劃的發展。南歐國家的採用率也不斷提高，但由於需要多方相關人員的核准，採購週期有所延長。整體而言，嚴格的資料管治使歐洲在全球文件管理系統市場中，憑藉其以隱私為先的功能，成為領先者。

其他福利：

  • Excel格式的市場預測（ME）表
  • 3個月的分析師支持

目錄

第1章 引言

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章 市場情勢

  • 市場概覽
  • 市場促進因素
    • 快速轉向無紙化流程（企業成本與環境、社會及公司治理義務）
    • 整合協作套件的雲端原生文件管理系統平台
    • AI增強搜尋和自動分類的準確率顯著提高（>95%）
    • 推廣部署符合嚴格資料主權規則（歐盟GDPR、印度DPDP）的DMS系統
    • 更多特定產業範本（醫療、法律、建築、工程和施工）可縮短部署週期。
    • 生成式人工智慧助理釋放情境化內容工作流程（報告不足）
  • 市場限制
    • 受監管的後勤部門功能中，使用者對變更的持續抵制
    • 元資料管理不善導致電子訊息披露成本上升
    • 以DMS為中心的勒索軟體事件（報道不足）導致網路保險費上漲
    • 對供應商鎖定的擔憂正在減緩從傳統企業內容管理 (ECM) 系統向其他系統的遷移（未充分報告）。
  • 價值/供應鏈分析
  • 監管環境
  • 技術展望
  • 波特五力分析
    • 供應商的議價能力
    • 買方的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭
  • 定價分析
  • 產業生態系分析
  • 宏觀經濟影響評估

第5章 市場規模與成長預測

  • 按組件
    • 軟體
    • 服務
  • 透過部署
    • 雲
    • 本地部署
  • 按最終用戶行業分類
    • 銀行和金融服務
    • 製造業及建設業
    • 教育
    • 衛生保健
    • 零售
    • 法律事務
    • 其他
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
      • 墨西哥
    • 南美洲
      • 巴西
      • 阿根廷
      • 其他南美洲
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 義大利
      • 其他歐洲地區
    • 亞太地區
      • 中國
      • 日本
      • 印度
      • 韓國
      • 澳洲
      • 亞太其他地區
    • 中東和非洲
      • 中東
      • 以色列
      • 沙烏地阿拉伯
      • 阿拉伯聯合大公國
      • 土耳其
      • 其他中東地區
      • 非洲
      • 南非
      • 埃及
      • 其他非洲地區

第6章 競爭情勢

  • 市場集中度
  • 策略趨勢
  • 市佔率分析
  • 公司簡介
    • Microsoft Corp.
    • OpenText Corp.
    • IBM Corp.
    • Hyland Software Inc.
    • Oracle Corp.
    • Box Inc.
    • Adobe Inc.
    • Laserfiche
    • M-Files Corp.
    • Alfresco（-Hyland）
    • Dropbox Business
    • Zoho Corp.
    • DocStar（Epicor）
    • AODocs
    • LogicalDOC Srl
    • Agiloft Inc.
    • Synergis Technologies
    • Everteam
    • FileHold Systems
    • PaperSave

第7章 市場機會與未來展望

簡介目錄
Product Code: 52239

The document management systems market is valued at USD 10.51 billion in 2025 and is forecast to reach USD 19.81 billion by 2030, advancing at a 13.5% CAGR throughout the period.

Document Management Systems - Market - IMG1

Growth rests on the enterprise need to digitize document-centric workflows and replace paper archives with searchable digital repositories that satisfy expanding compliance mandates. Organizations are aggressively embedding AI to turn static repositories into knowledge engines that surface insights from unstructured files, driving measurable efficiency gains and improved governance. The document management systems market is also benefitting from cloud migration, modular platform designs that simplify integration with collaboration tools, and region-specific offerings that address emerging data-sovereignty rules. Competitive intensity is rising as vendors race to embed generative AI copilots able to summarize, draft, and route content inside everyday business applications.

Global Document Management Systems Market Trends and Insights

Rapid Shift Toward Paper-Free Processes Driving Enterprise Adoption

Organizations are discarding paper archives to reduce operating costs and meet ESG targets, and many are realigning policies around digital-first workflows. Implementations of document management systems market solutions are delivering operating-cost reductions up to 30% and processing-time improvements near 50%. Hospitals that introduce electronic document workflows report 40-50% faster record handling and tighter HIPAA compliance. Success stories are reinforcing an adoption flywheel: once early ROI appears, executives rapidly extend deployments across customer-service, HR, and supply-chain teams. This widening footprint underpins the sustained momentum of the document management systems market.

Cloud-Native DMS Platforms Redefining Integration Capabilities

The embedding of document functionality inside cloud collaboration suites is reshaping buyer expectations. Microsoft processed more than 100 trillion AI tokens in Q3 2025, and revenue from cloud services jumped 22% to USD 42.4 billion, underscoring demand for integrated platforms. Enterprises prefer familiar interfaces that blend content creation, storage, and governance under unified authentication, pressuring legacy vendors to deepen interoperability. The trend is especially powerful within remote and hybrid workplaces, where seamless cross-device access is non-negotiable. Consequently, the document management systems market is tilting toward vendors capable of drop-in integrations rather than standalone feature checklists.

Persistent User Resistance Hampering Implementation Success

Despite clear ROI, entrenched back-office teams often view new workflows as disruptive. Seventy percent of organizations cite user resistance as the key factor behind delayed deployments. Skepticism is especially acute in healthcare and finance where audit trails are mission critical. Training investments and change-management roadmaps frequently lag technical rollout, stretching payback periods and muting the full potential of the document management systems market. Enterprises with dedicated adoption programs, however, record 62% higher user satisfaction and 41% faster value realization, illustrating that cultural alignment is as important as functionality.

Other drivers and restraints analyzed in the detailed report include:

  1. AI-Enhanced Search Transforming Information Retrieval
  2. Data Sovereignty Regulations Reshaping Implementation Strategies
  3. Industry-Specific Templates Shorten Deployment Cycles
  4. Generative-AI Copilots Unlock "Content-in-Context" Workflows
  5. Vendor Lock-In Concerns Creating Implementation Hesitancy

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Implementation complexity is tilting spending toward professional and managed services. Although software captured 76% of the document management systems market in 2024, services revenue is rising at an 18.9% CAGR from 2025-2030 as enterprises seek customized integrations with ERP, CRM, and industry-specific platforms. The document management systems market size for services is forecast to expand faster than any other component category, reflecting growing demand for continuous optimization contracts and compliance audits. Vendors report that advisory engagements tied to AI model tuning and metadata strategy are now the most profitable service lines.

The shift also underscores how success hinges on process re-engineering rather than licensing alone. Consulting teams orchestrate user-acceptance pilots, build templates, and craft retention policies that satisfy regulators. Demand for governance-centric consulting is climbing as privacy laws proliferate. Consequently, system integrators with vertical know-how are capturing a larger portion of overall project budgets within the document management systems market.

Document Management System Market Segmented by Component (Software and Services), Deployment (Cloud and ), End-User Industry (Banking and Financial Services, Manufacturing and Construction and More) and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Geography Analysis

North America retained 35% of global revenue in 2024, anchored by early cloud migration and mature regulatory frameworks that mandate granular audit trails. Financial services and healthcare buyers dominate regional spending, integrating advanced AI modules to unlock unstructured insights. Leading vendors such as Microsoft, IBM, and Adobe leverage existing enterprise licenses to expand document management modules, reinforcing regional scale advantages. Government incentives that reward paper-free procurement further stimulate spending, ensuring the document management systems market remains a core pillar of broader digital-transformation roadmaps across the United States and Canada.

Asia-Pacific is the fastest growing geography with a 15.8% CAGR projected for 2025-2030. Policy-driven digitization programs in India, China, and South Korea are accelerating adoption across public and private sectors. India's DPDP Act is prompting banks and insurers to implement geo-fenced storage nodes, while Chinese firms often select domestic vendors to satisfy cybersecurity law requirements. Japan shows robust uptake among manufacturers embedding DMS in lean production systems. Hyperscale cloud providers are expanding regional data centers, addressing residency concerns that once slowed cross-border deployments and helping the document management systems market capture modernizing enterprises throughout APAC.

Europe's market is shaped by GDPR and country-specific privacy laws, making compliance functionality a critical purchase filter. The United Kingdom and Germany lead in volume, emphasizing controlled records-management and retention automation. Organizations favour platforms guaranteeing that content never leaves designated EU zones, boosting demand for European vendors with sovereignty credentials. Sustainability initiatives promote paper-reduction targets, further fuelling projects. Southern European adoption is rising, yet procurement cycles are lengthier due to multi-stakeholder approvals. Overall, data governance stringency positions Europe as a bellwether for privacy-first capabilities within the global document management systems market.

  1. Microsoft Corp.
  2. OpenText Corp.
  3. IBM Corp.
  4. Hyland Software Inc.
  5. Oracle Corp.
  6. Box Inc.
  7. Adobe Inc.
  8. Laserfiche
  9. M-Files Corp.
  10. Alfresco (-Hyland)
  11. Dropbox Business
  12. Zoho Corp.
  13. DocStar (Epicor)
  14. AODocs
  15. LogicalDOC Srl
  16. Agiloft Inc.
  17. Synergis Technologies
  18. Everteam
  19. FileHold Systems
  20. PaperSave

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 Introduction

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Rapid shift toward paper-free processes (enterprise cost and ESG mandates)
    • 4.2.2 Cloud-native DMS platforms bundled inside collaboration suites
    • 4.2.3 Surge in AI-enhanced search and auto-classification accuracy (>95 %)
    • 4.2.4 Strict data-sovereignty rules (EU GDPR, India DPDP) triggering compliant DMS roll-outs
    • 4.2.5 Rise of industry-specific templates (health, legal, AEC) shortening deployment cycles
    • 4.2.6 Generative-AI copilots unlocking content-in-context workflows (under-reported)
  • 4.3 Market Restraints
    • 4.3.1 Persistent user-change resistance in regulated back-office functions
    • 4.3.2 High e-discovery costs from poor metadata hygiene
    • 4.3.3 Cyber-insurance premiums rising after DMS-centred ransomware events (under-reported)
    • 4.3.4 Vendor lock-in concerns slowing migration from legacy ECMs (under-reported)
  • 4.4 Value / Supply-Chain Analysis
  • 4.5 Regulatory Landscape
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces Analysis
    • 4.7.1 Bargaining Power of Suppliers
    • 4.7.2 Bargaining Power of Buyers
    • 4.7.3 Threat of New Entrants
    • 4.7.4 Threat of Substitutes
    • 4.7.5 Competitive Rivalry
  • 4.8 Pricing Analysis
  • 4.9 Industry Ecosystem Analysis
  • 4.10 Macroeconomic Impact Assessment

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

  • 5.1 By Component
    • 5.1.1 Software
    • 5.1.2 Services
  • 5.2 By Deployment
    • 5.2.1 Cloud
    • 5.2.2 On-Premise
  • 5.3 By End-User Industry
    • 5.3.1 Banking and Financial Services
    • 5.3.2 Manufacturing and Construction
    • 5.3.3 Education
    • 5.3.4 Healthcare
    • 5.3.5 Retail
    • 5.3.6 Legal
    • 5.3.7 Others
  • 5.4 By Geography
    • 5.4.1 North America
      • 5.4.1.1 United States
      • 5.4.1.2 Canada
      • 5.4.1.3 Mexico
    • 5.4.2 South America
      • 5.4.2.1 Brazil
      • 5.4.2.2 Argentina
      • 5.4.2.3 Rest of South America
    • 5.4.3 Europe
      • 5.4.3.1 United Kingdom
      • 5.4.3.2 Germany
      • 5.4.3.3 France
      • 5.4.3.4 Italy
      • 5.4.3.5 Rest of Europe
    • 5.4.4 Asia-Pacific
      • 5.4.4.1 China
      • 5.4.4.2 Japan
      • 5.4.4.3 India
      • 5.4.4.4 South Korea
      • 5.4.4.5 Australia
      • 5.4.4.6 Rest of Asia-Pacific
    • 5.4.5 Middle East and Africa
      • 5.4.5.1 Middle East
      • 5.4.5.1.1 Israel
      • 5.4.5.1.2 Saudi Arabia
      • 5.4.5.1.3 United Arab Emirates
      • 5.4.5.1.4 Turkey
      • 5.4.5.1.5 Rest of Middle East
      • 5.4.5.2 Africa
      • 5.4.5.2.1 South Africa
      • 5.4.5.2.2 Egypt
      • 5.4.5.2.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global-level Overview, Market-level Overview, Core Segments, Financials as available, Strategic Info, Market Rank/Share, Products and Services, Recent Developments)
    • 6.4.1 Microsoft Corp.
    • 6.4.2 OpenText Corp.
    • 6.4.3 IBM Corp.
    • 6.4.4 Hyland Software Inc.
    • 6.4.5 Oracle Corp.
    • 6.4.6 Box Inc.
    • 6.4.7 Adobe Inc.
    • 6.4.8 Laserfiche
    • 6.4.9 M-Files Corp.
    • 6.4.10 Alfresco (-Hyland)
    • 6.4.11 Dropbox Business
    • 6.4.12 Zoho Corp.
    • 6.4.13 DocStar (Epicor)
    • 6.4.14 AODocs
    • 6.4.15 LogicalDOC Srl
    • 6.4.16 Agiloft Inc.
    • 6.4.17 Synergis Technologies
    • 6.4.18 Everteam
    • 6.4.19 FileHold Systems
    • 6.4.20 PaperSave

7 MARKET OPPORTUNITIES & FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment