北美硬體設施管理：市場佔有率分析、行業趨勢和統計數據、成長預測（2025-2030 年）

北美硬體設施管理市場預計在預測期內實現 3.68% 的複合年成長率

主要亮點

• 該市場是根據暖通空調維護、電梯和電扶梯維護、機械、電氣和管道 (MEP) 服務、裝飾和整修、消防系統維護、排水、建築管理系統 (BMS)、綜合收益管理、應急發電和不斷電系統(UPS) 系統以及計劃管理等服務產生的收入來定義的。
• 美國GDP 的成長顯示商業、製造業、工業和其他產業的顯著成長，促進了預測期內的市場成長率。這一成長背後的主要因素是人們意識的不斷提高以及該國基礎設施建設的不斷擴大。分析認為，該地區建築業的成長預計將在疫情後出現，工業用地的成長將顯著加強該國對硬體設施管理服務的需求。
• 幾乎所有行業都受到了新冠疫情的影響，新建工業和商業建築大幅減少。即使沒有復甦的影響，建設產業也經歷了疫情的考驗，並在 2021 年取得了顯著的發展。然而，2022 年，建設業實現了顯著成長。商業領域的設施管理服務包括便利商店、多通路零售店、IT和通訊辦公室以及金融和保險公司企業辦公室等建築的設施管理服務。
• 建設活動的成長極大地推動了該地區對設施管理服務的需求。美國工程和建築業正在經歷強勁成長，投資不斷增加。新建設數量的增加表明建築業繼續經受住通貨膨脹加劇的衝擊。因此，我們預計美國對硬體設施管理服務的需求將快速成長。
• 例如，營養補充品製造商 Biotics Research Corporation 計劃投資 900 萬美元在美國建造一個 88,000 平方英尺的倉庫、實驗室和辦公設施，預計將於 2023 年完工。同樣在 2021 年，Darigold 宣布計劃在 2023 年底前投資 5 億美元在美國建造一個 40 萬平方英尺的加工設施。預計此類計劃將推動對 MEP 服務、消防安全和其他服務的需求，從而刺激該國對硬體設施管理服務的需求。
• 隨著業主和開發商尋求最佳化其房地產資產，該國對設施管理服務的需求正在上升。然而，由於熟練勞動力供應短缺和僱用成本上升，市場公司正在轉向合作和收購來匯集人才並履行長期合約義務。此外，許多公司提供的設施管理服務範圍有限，導致市場競爭加劇，服務無差異化，對淨利率造成壓力。此外，淨利率壓縮、工資水準下降、工作許可限制和國有化成本對設施管理供應商構成了重大挑戰。

北美設施管理市場的趨勢

美國對暖通空調服務的高需求預計將推動市場

• 美國的天氣狀況多種多樣，從北部的極寒到南部的酷熱。這種氣候的多樣性需要強大的暖氣、通風和空調 (HVAC) 系統來全年維持舒適的室內環境。因此，專門提供 HVAC 服務的硬體設施管理提供者經常被要求確保 HVAC 系統高效可靠地運作。
• 根據美國勞工統計局的數據，2022 年暖氣、空調和冷凍機械師和安裝工的就業人數將達到創紀錄的 415,800 人。預計到 2032 年人口將達到 438,800。隨著 HVAC 技術人員的增加，HVAC 服務業的擴張將滿足日益成長的需求。設施管理專業人員、建築業主和企業需要熟練的 HVAC 技術人員來安裝、維護、修理和升級其設施中的 HVAC 系統。
• 人們對能源效率和永續性的日益關注推動了最佳化 HVAC 系統的需求。高效能維護 (HFM) 供應商對於智慧恆溫器、變速馬達和先進控制等節能技術的實施至關重要。這一需求與公共和私營部門的綠色建築認證和永續性目標相吻合。
• 此外，HVAC 系統技術的快速進步，例如物聯網 (IoT) 感測器和智慧控制的整合，為創新和最佳化提供了機會。採用這些技術的 HFM 供應商可以為其客戶提供改進的系統效能、預測性維護和即時監控，從而幫助滿足對先進解決方案的需求。
• 此外，嚴格的環境法規和建築規範要求遵守 HVAC 相關標準。 HFM 提供者必須確保 HVAC 系統符合能源效率要求、冷媒淘汰和排放等法規。不遵守規定將受到處罰，凸顯了專業暖通空調管理的必要性。

商業終端用戶預計將佔據較大市場佔有率

• 美國是一個新興經濟體，擁有大量製造工廠、商業辦公室和設施，這對硬體設施管理服務的需求有很大貢獻。美國建築師協會根據短期預測，預計2023年美國非住宅建築市場將成長約19.7%。預計2023年成長率最快的是工業建築，與前一年同期比較將成長近55%，而宗教建築的成長率預計最低，約為5%。非住宅建築的大幅成長預計將推動所調查市場的需求。
• 商業終端用戶產業涵蓋了各種各樣的企業，這些企業需要設施管理服務來有效地維護和營運其實體空間。商業領域涵蓋容納商業服務的辦公大樓，例如製造業、IT 和通訊、金融和保險、房地產和其他服務供應商辦公室。這些服務通常包括維護和管理機械、電氣、管道 (MEP)、HVAC 系統以及設施維護的其他方面。
• 商業建築通常具有複雜的機械、電氣、管道 (MEP) 和 HVAC 系統。這些系統對於維持舒適的環境、確保安全和支援各種業務運作至關重要。需要硬體設施管理服務來維護和最佳化這些系統、防止故障並確保能源效率。商業領域的許多企業依賴專用設備，例如製造機器、資料中心的伺服器、廚房設備（用於餐廳）等。定期維護和保養這些設備對於防止停機、保持生產力和延長設備使用壽命至關重要。
• 此外，根據美國人口普查局的數據，2022年商業建築價值預計將達到1,147.9億美元，比2021年（約945.5億美元）增加21.47%。商業建築價值的成長顯示商業產業蓬勃發展，這是硬體設施管理服務需求的主要驅動力。隨著企業投資建設和擴大商業設施，持續的設施管理、維護和最佳化服務以確保這些設施高效、安全和永續運作的需求變得越來越重要。
• 商業設施是指由商業和服務業建造和占用的辦公建築，例如IT和通訊、製造業以及金融和保險公司辦公室。提供必要的設備、配件和配件，商業建築、五金設施管理服務變得越來越重要，並正在推動該國商業部門市場的發展。此外，由於各行業新公司辦公室（尤其是 IT 和通訊辦公室）的不斷推出，該國的硬體設施管理市場正在經歷顯著成長。
• 此外，加拿大公共部門數位化的提高，加上對公共部門服務交付現代化的需求日益成長，吸引了全球 IT 公司在加拿大設立公司辦事處，為硬體設施管理服務創造了巨大的成長機會。例如，2023年7月，北美印孚瑟斯公司旗下的Infosys Public Services（IPS）宣布成立新子公司Infosys Public Services Canada, Inc.，總部位於安大略省渥太華，在安大略省密西沙加、阿爾伯塔省卡加利和不列顛哥倫比亞省本拿比設有辦事處。

北美設施管理產業概況

北美硬體設施管理市場高度分散，主要產業參與者包括：索迪斯、江森自控國際有限公司、開利全球公司、Jacobs Solutions Inc. 和 AECOM。這些主要參與者採用各種策略方法，包括合作和收購，以增強其服務組合併維持持久的競爭優勢。

2023年3月，加拿大顧問公司CGI與索迪斯簽署了新的五年全球框架協議。該協議旨在加速 CGI 各個領域的業務轉型，同時提高設施管理服務（尤其是硬體維修服務）的業務效率。這項策略舉措凸顯了 CGI 透過重組業務營運實現成長的承諾。

2023年6月，江森自控國際有限公司收購了北美超低GWP（全球暖化潛勢）天然冷凍解決方案的專業供應商M&M Carno。透過此次收購，江森自控將擴展其暖通空調維護和維修服務，以超越環境監管要求，同時幫助客戶實現永續性目標。預計這項策略舉措將增強未來幾年的市場成長前景。

其他福利：

• Excel 格式的市場預測 (ME) 表
• 3個月的分析師支持

目錄

第1章 引言

• 研究假設和市場定義
• 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

• 市場概覽
• 產業吸引力－波特五力分析
  • 供應商的議價能力
  • 消費者議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭對手之間的競爭強度
• COVID-19 對北美硬體設施管理 (FM) 市場的影響

第5章市場動態

• 市場促進因素
  • 美國對暖通空調服務的需求很高
  • 該地區基礎設施活動活性化
• 市場限制
  • 晶片短缺導致服務中斷
• 關鍵市場基本面
  • 辦公室運轉率
  • 區域商業房地產行業

第6章市場區隔

• 按國家
  • 美國
    • 按類型
    • MEP（機械、電氣、管道）和 HVAC 維護服務
    • 企業資產管理
    • 其他硬體設施管理服務
    • 按最終用戶
    • 商業設施
    • 設施
    • 公共/基礎設施
    • 工業的
    • 其他最終用戶
  • 加拿大
    • 按類型
    • MEP（機械、電氣、管道）和 HVAC 維護服務
    • 企業資產管理
    • 其他硬體設施管理服務
    • 按最終用戶
    • 商業設施
    • 設施
    • 公共/基礎設施
    • 工業的
    • 其他最終用戶

第7章競爭格局

• 公司簡介
  • Sodexo
  • Johnson Controls International PLC
  • Carrier Global Corporation
  • Jacobs Solutions Inc.
  • AECOM
  • Aramark
  • CBRE Group Inc.
  • Cushman & Wakefield PLC
  • Guardian Service Industries Inc.
  • Jones Lang Lasalle Incorporated
  • EMCOR Facilities Services Inc.（EMCOR Group Inc.）

第8章投資分析

第9章：未來趨勢

The North America Hard Facility Management Market is expected to register a CAGR of 3.68% during the forecast period.

Key Highlights

• The market is defined based on the revenue generated from the services, including HVAC maintenance, lift and escalator maintenance, mechanical, electrical, and plumbing (MEP) services, decoration and refurbishment, fire safety system maintenance, drainage, building management systems (BMS), total energy management, emergency generation and uninterruptible power supply (UPS) system, and project management.
• The growing GDP in the United States indicates significant growth in the overall commercial, manufacturing, industrial, and others, contributing to the market growth rate during the forecast period. The growth is majorly attributed to the growing infrastructural development in the country alongside the ever-increasing awareness among the people. The growing construction sector in the region is post-pandemic, and industrial site growth is analyzed to bolster the demand for Hard facility management services in the country significantly.
• Almost all industries were impacted by COVID-19, with new industrial and commercial buildings witnessing a major reduction. Even without a recovery impact, the construction industry survived the pandemic and experienced notable development in 2021. However, in 2022, construction has grown significantly. Facility management services in the commercial sector include facility management services in the buildings of convenience stores, multichannel retailers, IT and telecommunication offices, corporate offices of finance and insurance companies, etc.
• This growth in construction activities is significantly boosting the demand for facility management services in the region. The US engineering and construction sector is growing significantly with increasing investment. The increase in new construction indicates that the construction sector is continuing to withstand the storm of increased inflation rates. As a result, there would be a rapid need for hard facility management services across the country.
• For instance, Biotics Research Corporation, a nutritional supplement maker, plans to spend USD 9 million to build an 88,000-square-foot warehouse, laboratory, and office facility in the United States and expects to complete it by 2023. Similarly, in 2021, Darigold announced the plan to spend USD 500 million to build a 400,000-square-foot processing facility in the United States by the end of 2023. Such projects are expected to drive the demand for MEP services, fire safety, and other services, thereby boosting the demand for hard facility management services in the country.
• With the country outlining real estate owners and developers to optimize their real estate assets, the demand for facility management services is on the rise. However, with a lack of skilled workforce and the cost of hiring rising, the market players are engaging in partnerships and acquisitions to pool talent and deliver long-term contractual obligations. Also, many players providing some facility management services have led to a contested market space with un-differentiated services, thus creating pressure on margins. Further, pressure on margins, declining pay scales, restrictions on work permits, and the cost of nationalization are significantly challenging the facility management vendors.

North America Hard Facility Management Market Trends

High HVAC Services Demand in the United States is Expected to Drive the Market

• The United States experiences a wide range of climate conditions, from extreme cold in northern regions to extreme hot in the southern states. This climatic diversity necessitates robust Heating, ventilation, and air conditioning (HVAC) systems to maintain comfortable indoor environments year-round. Consequently, hard facility management providers specializing in HVAC services are in constant demand to ensure that HVAC systems operate efficiently and reliably.
• According to the US Bureau of Labor Statistics, employment in heating, air conditioning, and refrigeration mechanics and installers was recorded at around 415,800 in 2022. It is anticipated that employment is forecasted to reach 438,800 by 2032. As the number of HVAC technicians increases, the expansion of the HVAC service industry will meet the rising demand. Facility management professionals, building owners, and businesses require skilled HVAC technicians to install, maintain, repair, and upgrade HVAC systems in their facilities.
• Increasing emphasis on energy efficiency and sustainability drives the need for HVAC system optimization. High-functioning maintenance (HFM) providers are essential in implementing energy-efficient technologies like smart thermostats, variable-speed motors, and advanced controls. This demand aligns with green building certifications and sustainability goals in both the public and private sectors.
• Also, rapid technological advancements in HVAC systems, including the integration of Internet of Things (IoT) sensors and smart controls, offer opportunities for innovation and optimization. HFM providers that adopt these technologies can offer clients enhanced system performance, predictive maintenance, and real-time monitoring, aligning with the demand for advanced solutions.
• Additionally, stringent environmental regulations and building codes necessitate compliance with HVAC-related standards. HFM providers must ensure that HVAC systems adhere to regulations, including energy efficiency mandates, refrigerant phase-outs, and emissions reductions. Failure to comply can result in penalties, emphasizing the need for expert HVAC management.

Commercial End User is Expected to Hold Significant Market Share

• The United States is a developed economy with several manufacturing plants, commercial offices, and institutions, among others, which significantly contribute to the country's demand for hard facility management services. According to the American Institute of Architects, based on short-term projections, the US non-residential construction market is expected to grow by approximately 19.7% in 2023. In 2023, growth is expected to be the largest in industrial construction, with a year-on-year change close to 55%, and the lowest for religious buildings, which are expected to grow by roughly 5%. Such a huge rise in non-residential construction is expected to drive the demand for the studied market.
• Commercial end-user verticals encompass a wide range of verticals that require facility management services to maintain and operate their physical spaces efficiently. The commercial sector covers office buildings occupied by business services, such as corporate offices of manufacturers, IT and telecommunication, finance and insurance, property, and other service providers. These services often include the maintenance and management of mechanical, electrical, plumbing (MEP), HVAC systems, and various other aspects of facility upkeep.
• Commercial properties often feature complex mechanical, electrical, plumbing (MEP), and HVAC systems. These systems are vital for maintaining comfortable environments, ensuring safety, and supporting various business operations. Hard facility management services are needed to maintain and optimize these systems, preventing breakdowns and ensuring energy efficiency. Many businesses in the commercial sector rely on specialized equipment, such as manufacturing machinery, data center servers, and kitchen appliances (for restaurants). Regular maintenance and servicing of this equipment are crucial to prevent downtime, maintain productivity, and extend the equipment's lifespan.
• Moreover, according to the US Census Bureau, the value of commercial construction that has been put in place was recorded to reach USD 114.79 billion in 2022, a 21.47% rise in commercial construction value from the previous year, 2021, which recorded around USD 94.55 billion. The increase in commercial construction value indicates a dynamic commercial sector, which is a significant driver of demand for hard facility management services. As businesses invest in constructing and expanding commercial facilities, ongoing facility management, maintenance, and optimization services become increasingly important to ensure these properties operate efficiently, safely, and sustainably.
• The commercial entities cover office buildings constructed or occupied by business services, such as corporate offices of IT and communication, manufacturers, and other service providers, including corporate offices of finance and insurance companies. Due to the provision of necessary fitments, interiors, and commercial buildings, hard facility management services have gained significant importance, driving the country's commercial sector market. Further, the hard facility management market in the country is witnessing significant growth owing to the growing launches of new corporate offices from various sectors, more prominently IT and telecommunication offices.
• Further, the growing digitalization in the country's public sector coupled with the rising need to modernize public sector service delivery has attracted global IT companies to set up corporate offices in Canada, thus creating significant growth opportunities for hard facility management services. For instance, in July 2023, Infosys Public Services (IPS), a North America-based company of Infosys, announced the opening of its new subsidiary, Infosys Public Services Canada, Inc., headquartered in Ottawa, Ontario, with local offices in Mississauga, ON, Calgary AB, and Burnaby BC.

North America Hard Facility Management Industry Overview

The North American Hard Facility Management Market is characterized by significant fragmentation and is home to major industry players such as Sodexo, Johnson Controls International PLC, Carrier Global Corporation, Jacobs Solutions Inc., and AECOM. These key players employ various strategic approaches, including partnerships and acquisitions, to bolster their service portfolios and maintain a lasting competitive edge.

In March 2023, CGI, a Canadian-based consulting firm, entered into a new five-year global framework contract with Sodexo. This agreement aims to expedite CGI's business transformation across various domains, concurrently improving operational efficiencies in the delivery of facility management services, particularly hard FM services. This strategic move underscores CGI's commitment to growth by reengineering its business operations.

In June 2023, Johnson Controls International PLC acquired M&M Carnot, a provider specializing in natural refrigeration solutions with an ultra-low global warming potential (GWP) in North America. This acquisition positions Johnson Controls to broaden its HVAC maintenance and repair services, facilitating customers in achieving their sustainability objectives while exceeding environmental regulatory requirements. This strategic action is expected to bolster the company's prospects for future market growth.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Consumers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Impact of COVID-19 on the North America Hard Facility Management (FM) Market

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 High HVAC Services Demand in the United States
  • 5.1.2 Rise in Infrastructural Activities in the Region
• 5.2 Market Restraints
  • 5.2.1 Chip Shortages Causing Service Disruption
• 5.3 Key Base Indicators of the Market
  • 5.3.1 Occupancy Rates of Offices
  • 5.3.2 Commercial Rest Estate Sector in the Region

6 MARKET SEGMENTATION

• 6.1 By Country
  • 6.1.1 United States
    • 6.1.1.1 By Type
    • 6.1.1.1.1 MEP (Mechanical, Electrical, Plumbing), and HVAC Maintenance services
    • 6.1.1.1.2 Enterprise Asset Management
    • 6.1.1.1.3 Other Hard FM Services
    • 6.1.1.2 By End User
    • 6.1.1.2.1 Commercial
    • 6.1.1.2.2 Institutional
    • 6.1.1.2.3 Public/Infrastructure
    • 6.1.1.2.4 Industrial
    • 6.1.1.2.5 Other End Users
  • 6.1.2 Canada
    • 6.1.2.1 By Type
    • 6.1.2.1.1 MEP (Mechanical, Electrical, Plumbing), and HVAC Maintenance services
    • 6.1.2.1.2 Enterprise Asset Management
    • 6.1.2.1.3 Other Hard FM Services
    • 6.1.2.2 By End User
    • 6.1.2.2.1 Commercial
    • 6.1.2.2.2 Institutional
    • 6.1.2.2.3 Public/Infrastructure
    • 6.1.2.2.4 Industrial
    • 6.1.2.2.5 Other End Users

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Sodexo
  • 7.1.2 Johnson Controls International PLC
  • 7.1.3 Carrier Global Corporation
  • 7.1.4 Jacobs Solutions Inc.
  • 7.1.5 AECOM
  • 7.1.6 Aramark
  • 7.1.7 CBRE Group Inc.
  • 7.1.8 Cushman & Wakefield PLC
  • 7.1.9 Guardian Service Industries Inc.
  • 7.1.10 Jones Lang Lasalle Incorporated
  • 7.1.11 EMCOR Facilities Services Inc. (EMCOR Group Inc.)

8 INVESTMENT ANALYSIS

9 FUTURE TRENDS