查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1692478

全球IP電話和 UCAAS：市場佔有率分析、行業趨勢和統計數據、成長預測（2025-2030 年）

Global IP Telephony & Ucaas - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 212 Pages | 商品交期: 2-3個工作天內

價格

※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

預計 2025 年全球IP電話和 Ucaas 市場規模將達到 983.8 億美元，預計到 2030 年將達到 996.1 億美元，預測期內（2025-2030 年）的複合年成長率為 0.25%。

全球 IP 電話和 UCAAS 市場-IMG1

2020年是疫情和經濟放緩的一年，導致供應商對IP電話市場的累積收入貢獻下降。由於前所未有的疫情， IP電話設備銷售量急劇下降，以及第一季無縫託管 VoIP 服務交付不佳，對市場產生了負面影響。同時，由於遠距辦公的員工數量增加以及使用線上媒體進行官方互動，對雲端基礎的UCaaS 的需求也在增加。

主要亮點

  • 整合通訊即即服務(UCaaS) 是指提供者透過網路向公眾提供一系列通訊應用程式、軟體產品和流程的服務模式。 IP電話是指使用網路連線傳送和接收語音資料的電話系統。
  • 近年來，IP技術使用多種通訊協定透過公共交換電話網路交換語音、傳真和其他形式的資料。網際網路通訊協定已成為所有資料通訊通訊的傳輸。商業電話系統已經能夠為企業提供更多服務。 IP 技術在單一網路上提供了完整的通訊包。
  • 整合通訊提供了更易於管理的成本結構和更低的採購成本。雖然在某些情況下IP電話或硬體電話是必要的或需要的，但許多企業開始使用可以複製桌上型電話功能的軟體電話和智慧型手機應用程式。然而，計量收費的訂閱模式正在成為 UCaaS 和IP電話解決方案的趨勢，因為它們為客戶提供了最佳的成本結構。
  • 隨著 UC 支出的增加，組織內的購買力也隨之增加。傳統上，IT 部門負責下達 UC 預算，但雲端運算也使業務線能夠投資於 UC 應用。
  • 現代職場是數位化的並且不斷變化。員工期望職場更加開放、協作更好、技術更先進、彈性更高。隨著勞動力變得更加分散，許多員工在遠距工作，而其他員工則在傳統辦公室工作，公司需要合適的工具來保持分散勞動力的聯繫。

IP電話和UCaaS市場趨勢

BFSI 部門預計將推動市場成長

  • 整合通訊即服務(UCaaS) 已成為 BFSI 領域一種經濟高效的解決方案。銀行和金融業主要投資 UCaaS 以更好地了解所有管道上的客戶互動，從而實現大規模部署所需的可擴展性。
  • UCaaS 服務有助於提高可用性和擴充性，同時增強協作。 UCaaS 解決方案使公司能夠專注於業務成長而不是維護。企業可以不購買那些具有他們永遠不會使用的功能的 UC 軟體，從而節省金錢。 UCaaS 服務包含各種互動式語音應答 (IVR)、視訊會議、即時聊天、電子郵件、統一通訊、VoIP 服務和其他客戶管理功能。
  • 此外，BFSI 公司需要各部門之間進行廣泛的合作。這意味著資產和財務經理需要與分析師交談，客戶支援人員需要跨時區協作。這種有效的協作需要消除摩擦的軟體解決方案。
  • 例如，UCaaS 讓不同的團隊能夠無縫協作。但由於 UCaaS 在雲端運行，團隊成員可以從任何裝置、任何地點存取資訊。客服中心供電督導可以透過智慧型手機即時監控進展。金融研究分析師無需同處一室即可分析資料。 UCaaS 幫助金融服務公司最大限度地發揮其人力資本。
  • 公司正在尋找減少開支並可能產生內部收益的方法。透過雲端提供對必要文件和資料的存取是一種可行的解決方案，從而導致了 BYOD（自帶設備）的廣泛採用。銀行和金融機構正在迅速效仿，鑑於業務的全球化，遠端存取資料已成為該行業必不可少的能力。

北美預計將創下最快成長

  • 北美的主導地位可以歸因於近期 IT 消費化和 5G 連接的爆炸性應用所推動的移動性激增。
  • 在美國，零售、銀行和金融、醫療保健、資訊科技和通訊的最終用戶要求在所有通訊（包括語音、視訊和聊天）中獲得更直接、更無縫的體驗，無論他們身在何處。為了滿足這些需求，企業正在尋求來自他們可以信賴的單一供應商的統一部署和管理解決方案來處理他們的 UCC 需求。隨著 5G 的出現，將遠端連線工具整合到單一 UCaaS 平台上可能會成為可能。
  • 5G不僅對消費者有利，對依賴整合通訊的企業也同樣有利且有價值。由於5G，網路速度將會改變。目前的平均速度為每秒 1GB，將增加到每秒約 20GB。隨著頻寬容量和速度的提高，VoIP產業也將蓬勃發展。 5G和VoIP的結合將為消費者提供相當於光纖寬頻的連線。
  • 這使得 VoIP 可以大規模普及。全球營運的企業將受益於 VoIP 和 5G 的結合，因為它將降低通訊成本。
  • 隨著 5G 和邊緣網路的興起，供應商可以期待即時通訊市場發生令人興奮的變化。憑藉改進的安全性、簡化的配置和一套託管服務工具，UCaaS 為無數的創造性服務和託管服務工具提供了一個平台，可以幫助供應商在不久的將來實現收益最大化。
  • 美國是5G市場領先的創新者和投資者之一，對5G部署的投資不斷增加。該國通訊業佔全球5G技術消費的很大一部分。

IP電話和 UCaaS 行業概覽

IP電話和 UCaaS 市場競爭非常激烈。近年來市場競爭愈發激烈。此外，各公司正在採取措施在這個快速成長的市場中獲得競爭優勢。

  • 2022 年 2 月－沃達豐與 Ring Central 在英國聯合推出 Vodafone Business UC 與統一雲端通訊平台 Ring Central。沃達豐商業和 Ring Central 將於 2021 年首先向英國客戶和歐洲沃達豐商業跨國客戶推出這項新服務。隨後，包括西班牙、德國和義大利在內的更多國家也將陸續推出該服務，該平台將根據每個國家的本地需求進行客製化。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3個月的分析師支持

目錄

第1章 引言

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概覽
  • 波特五力分析
    • 新進入者的威脅
    • 消費者議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • 產業相關人員分析
  • COVID-19 市場影響評估

第5章市場動態

  • 市場促進因素
    • 計量收費模式的出現推動了對傳統 UC 解決方案的需求
    • 不斷變化的勞動力動態將帶來新的企業協作形式
  • 市場挑戰
    • 缺乏向現代整合通訊過渡的準備
    • IP電話系統語音品質差

第6章市場區隔

  • 按公司規模
    • 中小型企業（員工人數不超過 500 人）
    • 大型公司（員工超過 500 人）
  • 按應用
    • BFSI
    • 零售
    • 衛生保健
    • 政府和公共機構
    • IT/電訊
    • 其他最終用戶產業
  • 地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章競爭格局

  • 公司簡介
    • Vodafone
    • Telia Company
    • Telefonica
    • KPN
    • BT
    • Orange Business Solutions
    • Verizon Communications Inc.
    • 8X8 Inc.
    • Mitel Networks Corporation
    • Gamma Telecom
    • Nextiva
    • Soluno
    • Cisco Systems
    • VADS Berhad
    • Singapore Telecommunications Limited
    • PLDT Enterprise
    • NTT Communication Corporation
    • Telstra Corporation Limited
    • PCCW Global
    • Maxis Communications

第8章投資分析

第9章：未來趨勢

簡介目錄
Product Code: 91448

The Global IP Telephony & Ucaas Market size is estimated at USD 98.38 billion in 2025, and is expected to reach USD 99.61 billion by 2030, at a CAGR of 0.25% during the forecast period (2025-2030).

Global IP Telephony & Ucaas - Market - IMG1

As 2020 marked the whole year of pandemic and economic slowdown, the IP telephony market cumulative revenue contribution by vendors declined. The sharp decline in sales volume for IP phones coupled with a hiccup in initial quarters to provide seamless hosted VoIP service due to unprecedented pandemic affected the market negatively. While cloud-based UCaaS demand increased as employees resorted to remote work and used online mediums for official interactions.

Key Highlights

  • Unified communications-as-a-service (UCaaS) refers to a service model where the provider delivers different telecom or communications applications, software products, and processes generally over the web. Moreover, IP telephony refers to any phone system that uses an internet connection to send and receive voice data.
  • Recently, IP technology has used a variety of protocols to exchange voice, fax, and other forms over the public switched telephone network. The internet protocol became the transport for all data communication. The business telephone system is now able to deliver much more to enterprises. The IP technology has provided a complete communication package over a single network.
  • Unified communications provide a more manageable cost structure and a lower acquisition cost. While IP telephony and hardware phones may be required or desired, many businesses get started using a softphone or smartphone app that can replicate the functions of a desktop telephone. However, the pay-as-you-go subscription model is in trend across UCaaS and IP telephony solutions as it provides the best cost structure to customers.
  • As UC spending increases, the buying power within the organization rises. Traditionally, IT departments were handing the UC budgets, but the cloud has enabled lines of business to also invest in UC apps.
  • The modern workplace is digitizing and shifting. Employees expect more openness, improved collaboration, better technology, and higher flexibility in a workplace. As the workforce continues to become more distributed, with many employees going remote and others working from traditional offices, organizations need the right tools to keep their dispersed workforce always connected.

IP Telephony & UCaaS Market Trends

The BFSI Segment is Expected to Drive the Market Growth

  • Unified Communications as a Service (UCaaS) emerged as a cost-effective solution for the BFSI sector. Banks and financial sectors primarily invest in UCaaS to better understand customer communications across all channels to attain the scalability required for large-scale implementation.
  • UCaaS services help increase availability and scalability while enhancing collaboration. UCaaS solutions allow enterprises to focus on the growth of their business rather than their maintenance. Businesses need not pay for UC software with features that they will never use, thereby saving money. UCaaS services broadly incorporate interactive voice response (IVR), video conferencing, live chat, e-mails, unified messaging, VoIP services, and other client management capabilities.
  • Moreover, BFSI companies require extensive collaboration across a range of departments. For this, wealth and finance managers need to speak to analysts while customer support staff collaborate across time zones. This effective collaboration requires software solutions that eliminate friction.
  • For instance, UCaaS allows diverse teams to coordinate and collaborate seamlessly. However, UCaaS operates in the cloud, and team members can access information on any device at any location. Call center supervisors can monitor progress on a smartphone in real-time. Financial research analysts can analyze data without ever being in the same room. UCaaS helps financial services companies get the most out of their human capital.
  • Enterprises are searching for ways that cut down on expenses and have the potential to generate internal revenues. Making essential files and data accessible through the cloud was a feasible solution, which led to the proliferation of the BYOD (Bring Your Own Device) trend. Banks and financial institutions are quickly following suit, and given the globalized nature of their business, remote access to data becomes an essential feature for this industry.

North America is Expected to Register the Fastest Growth

  • The country's supremacy may be ascribed to the recent surge in mobility and explosion of 5G connection due to the consumerization of IT, which has aided enterprises in adopting IP telephony and UCaaS to allow remote employees to simulate in-office work experiences.
  • In the US, end-users such as retail, banking and finance, healthcare, information technology, and telecommunications seek a more direct and seamless experience for all oftheir communications-audio, video, and chat-no matter where they are. To fulfill this need, enterprises are looking for a unified deployment and management solution from a single vendor they can rely on to handle their UCC requirements. They'll be able to integrate remote connectivity tools on a single UCaaS platform with the advent of 5G.
  • 5G will be advantageous to consumers, but it will also be beneficial and precious to enterprises that rely on Unified Communications. The internet's speed will alter as a result of 5G. The current average pace of 1GB per second will be increased to approximately 20GB per second. The VoIP industry will develop as bandwidth capacity and speed rise. The combination of 5G and VoIP will provide consumers with the equivalent of a fiber-optic broadband connection.
  • This will ensure that VoIP can be used on a massive scale. Companies with worldwide operations will benefit from VoIP combined with 5G since communication costs would be reduced.
  • As a result of the rise of 5G and edge networking, vendors could expect exciting changes in the real-time communication market. UCaaS provides a place for endless creative services and a collection of managed services tools that may help suppliers maximize revenue generation in the near years due to improved security, simpler provisioning, and a set of managed services tools.
  • The United States is one of the foremost innovators and investors in the 5G market due to increasing investment for 5G deployment. The telecom industry in the country accounts for a significant portion of the global consumption of 5G technology.

IP Telephony & UCaaS Industry Overview

The IP Telephony & Ucaas market is highly competitive. The market has gained a competitive edge in recent years. Additionally, the players are being taken to gain a competitive edge in this fast-growing market.

  • February 2022- Vodafone and Ring Central jointly launch Vodafone Business UC with Ring Central, a unified cloud communications platform, in the UK. In Initial, Vodafone Business and Ring Central has introduced new services to customers in the United Kingdom and Vodafone Business' multinational customers in Europe in 2021. More countries will follow, including Spain, Germany, and Italy, with the platform tailored to local delivery in each.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definitions
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Porters Five Force Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Stakeholders Analysis
  • 4.4 Assessment of the Impact of COVID -19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Emergence of pay-as-you-go model Driving Demand Over Lagacy UC Solution
    • 5.1.2 Changing Workforce Dynamics Leading to the Emergence of New Forms of enterprise Collaboration
  • 5.2 Market Challenges
    • 5.2.1 Low Readiness to Move to Modern Unified Communication
    • 5.2.2 Poor Voice Quality in IP Telephony Systems

6 MARKET SEGMENTATION

  • 6.1 By Size of Enterprise
    • 6.1.1 Small and Medium Enterprises (Up to 500 Employees)
    • 6.1.2 Large Enterprises (More than 500 Employees)
  • 6.2 By Application
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Healthcare
    • 6.2.4 Government and Public Sector
    • 6.2.5 IT and Telecom
    • 6.2.6 Other End-user Verticals
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Vodafone
    • 7.1.2 Telia Company
    • 7.1.3 Telefonica
    • 7.1.4 KPN
    • 7.1.5 BT
    • 7.1.6 Orange Business Solutions
    • 7.1.7 Verizon Communications Inc.
    • 7.1.8 8X8 Inc.
    • 7.1.9 Mitel Networks Corporation
    • 7.1.10 Gamma Telecom
    • 7.1.11 Nextiva
    • 7.1.12 Soluno
    • 7.1.13 Cisco Systems
    • 7.1.14 VADS Berhad
    • 7.1.15 Singapore Telecommunications Limited
    • 7.1.16 PLDT Enterprise
    • 7.1.17 NTT Communication Corporation
    • 7.1.18 Telstra Corporation Limited
    • 7.1.19 PCCW Global
    • 7.1.20 Maxis Communications

8 INVESTMENTS ANALYSIS

9 FUTURE TRENDS