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1626351

全球業務流程即服務(BPaaS)：市場佔有率分析、產業趨勢、統計資料與成長預測（2025-2030 年）

Global Business-Process-as-a-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球業務流程即服務(BPaaS) 市場預計在預測期內年複合成長率為 10.89%

全球業務流程即服務市場-IMG1

主要亮點

  • 業務流程即服務(BPaaS) 允許公司改善自己的服務，同時外包其他職能，如財務和會計、供應鏈管理和其他通用服務，它已成為一種專注於您的優勢的經濟高效的方式。大多數日常公共事業均由後端 BPaaS 解決方案提供支援。例如，Paypal 將 BPaaS 用於其網路付款系統以及貸款和帳戶的商業服務。此外，Microsoft 的 Skype VoIP 在通話期間使用 BpaaS 作為其連接平台。
  • 多年來，由於數位公司改變了經濟，客戶的偏好也改變了。因此，越來越多的人要求無縫的體驗。這種重要性延伸到企業對企業 (B2B) 領域，企業開始期望獲得與消費品牌相同水準的服務。這使得企業能夠透過採用 BPaaS 等解決方案不斷提高業務效率和效益。
  • 業務流程管理在世界各地迅速流行。人工智慧、機器學習和其他智慧解決方案等新技術正在幫助創建新的、更先進的 BPM 平台和技術。
  • 創建的資料量不斷增加，為所有行業的企業帶來了收益機會。然而，由於這些機會的複雜性，公司往往必須努力利用這些機會。然而，隨著技術的進步，BPaaS 已成為企業高效且經濟高效地管理日常事務的新模式。

資料安全和合規性問題是業務流程市場中的一個問題。由於有資料遺失和安全風險，企業對 BPaaS 市場持謹慎態度。這使得市場不再那麼效用。必須制定嚴格的法律和規則來保護客戶的隱私和安全。例如，BPaaS 公司 Dropbox 遭遇安全漏洞，駭客得以查看約 6,800 萬用戶的個人資訊。

業務流程即即服務(BPaaS) 市場趨勢

營運成本降低和生產力提高推動市場發展

  • 業務流程即服務(BPaaS) 使客戶能夠存取可透過 Internet 執行的業務流程。全球使用 BPaaS 的公司數量正在增加。企業應該使用 BPaaS 的主要原因之一是它可以幫助他們從資本支出 (CAPEX) 轉向營運支出 (OPEX)，並幫助他們在不斷變化的環境中成長。透過使用BPaaS，企業可以用更靈活的營運成本取代大量的資本投資，從而與傳統方法相比降低整體營運成本。
  • 此外，BPaaS 解決方案可以從任何地方訪問，為企業提供更大的靈活性。該解決方案使企業能夠更快地發展，而無需在基礎設施上花費太多，同時提高生產力。 BPaaS 還允許公司將資源投入核心業務活動，並允許管理人員確定優先順序並更有效地工作。
  • BPaaS 市場預計將會成長，因為業務流程管理市場正在快速成長，並且世界各地的公司都在不斷改進IT基礎設施。例如，金融服務業必須處理如此多的問題，因此必須不斷提出新的想法。這些問題包括《一般資料保護條例》和《二級付款服務指令》等法規，以及年輕人更有可能選擇擁有互動平台的服務提供者。業內許多公司正在轉向 SaaS 和 BPaaS 解決方案來改變業務並使其數位化，並提高生產力和效率。
  • 在大多數情況下，BPaaS 供應商透過雲端處理和全球網際網路服務網路提供所有服務。這包括 PaaS、IaaS 和 SaaS 等平台服務。透過利用多個此類平台服務，BPaaS 提高了業務效率並降低了所有行業的常規營運成本。例如，信用卡交易的BPaaS包括管理客戶資料庫、追蹤支付轉帳資料以及透過將所有資料儲存在雲端來儲存客戶資料，這可以降低資料儲存的營運成本。
  • 資料外洩風險可能是快速擴張的業務流程即即服務(BPaaS) 市場的主要障礙。由於資料遺失的風險和安全問題，高階管理人員對 BPaaS 市場持謹慎態度。因此，市場有效性較低。需要嚴格的法律法規來盡可能保護客戶資料的隱私和安全。例如，BPaaS Dropbox 遭遇安全漏洞，駭客能夠查看約 6,800 萬用戶的個人資訊。

北美預計將佔據很大佔有率

  • 預計北美地區在預測期內將佔據最大的市場佔有率。這是因為許多大大小小的最終用戶組織正在轉向利用技術來改善其業務流程。
  • 這項投資的主要原因是新技術和部署選項的不斷開發使得人們能夠獲得曾經被認為對於商業用途來說太大的大量產品。
  • 我們也努力建造更具成本效益的基礎設施，並使系統更加靈活，以便它們在現代商業世界中發揮作用。除此之外，BPaaS 解決方案在醫療保健、通訊、BFSI、運輸和物流、零售以及公共產業等行業的日益使用正在推動該地區的市場成長。
  • 在預測期內，由於其優良的基礎設施、世界一流的金融機構以及大量的物聯網設備和網路用戶，所研究的美國市場預計將成長。
  • 小型企業是美國經濟的支柱，最近創造了約三分之二的新就業機會。由於強勁的銷售成長、盈利的提高以及積極的就業趨勢，中小企業預計在預測期內將會增加，直接推動 BPaaS 市場的發展。

業務流程即服務(BPaaS) 產業概述

業務流程即服務(BPaaS) 市場競爭中等，公司規模各異。市場集中度適中。主要企業採取的主要策略是產品創新和併購，以擴大影響力並在競爭中保持領先地位。主要公司包括 IBM Corporation、Cognizant Technology Solutions Corporation、Fujitsu、 Oracle和 TATA Consultancy Services Limited。

2022 年 10 月，塔塔諮詢服務有限公司開始與微軟進行新的合作。該夥伴關係關係利用工業控制系統的深厚專業知識，利用 Project Bonsai（低程式碼、安全且合規的 AI 平台）在 Microsoft Azure 雲端上創建新的 AI 驅動的自主解決方案。 TCS 利用其低程式碼平台加速這些尖端自動駕駛解決方案的開發，這些解決方案可以即時感知和響應，以最佳化設備和流程。

2022 年 9 月，IBM 收購了 Dialexa，以加速數位創新。 Dialexa 是一家總部位於美國的數位產品工程和服務公司。 Dialexa 的數位產品工程諮詢服務將提升 IBM 的混合雲和人工智慧能力。此次收購預計將擴展 IBM 的產品工程專業知識，並使其能夠向客戶提供端到端數位轉型服務。

2022年4月，富士通宣布推出富士通運算服務（CaaS）。新服務始於富士通雲端服務 HPC，它採用了世界上最快的超級電腦Fugaku 的技術。

2022年4月，Wipro簽署了收購Rising Intermediate Holdings（Rising）的最終協議。此次收購的目的是將 Wipro 的全球企業發展與 Rising 深厚的產業知識和策略 SAP 諮詢技能結合。收購完成後，Rising 將成為 Wipro 的一部分，由 Maiolo 負責。

其他好處：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 競爭公司之間的敵對關係
    • 替代品的威脅
  • 產業價值鏈分析
  • 評估 COVID-19 對產業的影響

第5章市場動態

  • 市場促進因素
    • 對雲端服務和標準業務流程的需求不斷成長
    • 降低營運成本和提高生產力的需求日益增加
  • 市場挑戰
    • 資料安全和隱私問題

第6章 市場細分

  • 按組織規模
    • 小型企業
    • 主要企業
  • 按流程
    • 人力資源管理
    • 核算/金融
    • 銷售/行銷
    • 供應鏈管理
    • 其他工藝
  • 按最終用戶產業
    • 政府/國防
    • 銀行、金融服務和保險 (BFSI)
    • 資訊科技/通訊
    • 衛生保健
    • 零售業
    • 製造業
    • 其他最終用戶產業
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 其他歐洲國家
    • 亞太地區
      • 中國
      • 印度
      • 日本
      • 其他亞太地區
    • 拉丁美洲
    • 中東/非洲

第7章 競爭格局

  • 公司簡介
    • Tata Consultancy Services Limited
    • IBM Corporation
    • HCL Technologies Ltd.
    • Genpact Limited
    • Wipro Limited
    • Accenture PLC
    • Fujitsu Ltd
    • Oracle Corporation
    • Cognizant Technology Solutions
    • Capgemini SE

第8章投資分析

第9章市場的未來

簡介目錄
Product Code: 48175

The Global Business-Process-as-a-Service Market is expected to register a CAGR of 10.89% during the forecast period.

Global Business-Process-as-a-Service - Market - IMG1

Key Highlights

  • Business-process-as-a-service (BPaaS) has mostly grown as a cost-effective way for businesses to improve their services and focus on their core strengths while outsourcing other functions like finance and accounting, supply chain management, and other common services. Most everyday utilities have some backend BPaaS solution powering them. For instance, Paypal uses BPaaS for its internet payment system and business services for loans and accounts. Also, Microsoft Skype VoIP uses BpaaS as its connection platform while making calls.
  • Over the years, customer tastes have changed because of how digital companies have changed the economy. This has led to more people wanting a seamless experience. This importance has also spread to the business-to-business (B2B) sector, where companies are starting to expect the same level of service as consumer brands. Thereby, it has enabled the business to constantly improve its operational efficiency and effectiveness by adopting solutions such as BPaaS.
  • Business process management is becoming more popular around the world at a fast rate. This is because new technologies like artificial intelligence, machine learning, and other intelligence solutions are helping to create new, more advanced BPM platforms and technologies.
  • The rise in the amount of data being made is a chance for businesses in all fields to make money. Yet businesses often need to work on exploiting these opportunities owing to their complexity. However, driven by technological advancements, BPaaS represents an emerging model for companies to manage the day's flow efficiently and at a lower cost.

Concerns about data security and compliance have become a problem in the business processes market. Businesses are cautious about the BPaaS market because of the risk of data loss and security risks. This makes the market less useful. To protect clients' privacy and security, strict laws and rules should be put in place. For example, Dropbox, a BPaaS company, had a security breach that let hackers see the personal information of about 68 million users.

Business Process as a Service (BPaaS) Market Trends

Reduction of Operational Costs and Productivity Improvement to Drive the Market

  • Business-process-as-a-service (BPaaS) gives clients access to executable business processes over the internet. More and more companies around the world are using it. One of the main reasons why businesses should use BPaaS is that it can help them switch from capital expenditures (CAPEX) to operational costs (OPEX) to help them grow in a changing environment. It allows firms to substitute the hefty outlay for more flexible operational expenses, thereby decreasing the overall operating costs compared to conventional methods.
  • Companies also used the BPaaS solution because it gave them more mobility because they could access it from anywhere. This solution lets businesses grow much faster without having to spend a lot of money on infrastructure, while also making them more productive. With BPaaS, companies could also use their resources to do the core activities of the business, which would help managers set priorities and work more efficiently.
  • The BPaaS market is expected to grow because the market for business process management is growing quickly and companies around the world are always improving their IT infrastructures. For example, the financial services sector has to keep coming up with new ideas because it has to deal with a lot of problems. These problems include regulations like the General Data Protection Regulation and the Second Payment Services Directive, as well as the fact that younger people tend to choose service providers with interactive platforms.Many players in an industry have switched to SaaS and BPaaS solutions, which let them change and digitize their operations and make them more productive and efficient.
  • Most of the time, BPaaS providers offer all services through cloud computing and the global internet services network. This includes platform services like PaaS, IaaS, and SaaS. By using several of these platform services, BPaaS improves the operational effectiveness of all industries and lowers their regular operating costs. For example, BPaaS in credit card transactions includes managing the customer database, keeping track of payment transfer data, and storing all client data by storing all the data in the cloud and lowering the operating cost of data storage.
  • The risk of a data breach can be a significant restraint for the rapidly expanding Business Process as a Service (BPaaS) market. Top management is cautious about the BPaaS market because of the risk of losing data and security concerns. This makes the market less effective. There should be strict laws and rules to protect the privacy and security of client data as much as possible. For example, Dropbox, which is a BPaaS, had a security breach that let hackers see the personal information of about 68 million users.

North America is Expected to Hold a Major Share

  • During the forecast period, the North American region is expected to have the largest market share. This is because many small and large end-user organizations are moving toward using technology to improve business processes.
  • To take advantage of this chance, there have been a number of partnerships, mergers, and purchases in the area.The main reason for these investments has been the constant development of new technologies and deployment options that have made it possible to use huge volumes that were once thought to be too big for commercial use.
  • Also, there are efforts to create a cost-effective infrastructure and make the systems more flexible so that they can work in the modern business world.This, along with the growing use of BPaaS solutions in industries like healthcare, telecom, BFSI, transportation and logistics, retail, and utilities, is driving market growth in the region.
  • During the forecast period, the United States market segment that was studied is expected to grow because there is a lot of good infrastructure, a lot of global financial institutions, and more IoT devices and internet users.
  • Small businesses are the backbone of the United States economy, as they have recently created around two-thirds of new jobs. Owing to the more substantial sales growth, improved profitability, and positive hiring trends, the SMEs are expected to increase during the forecast period, directly pushing the BPaaS market forward.

Business Process as a Service (BPaaS) Industry Overview

The business process as a-service market is moderately competitive, with many small and large players. The market appears to be mildly concentrated. The key strategies the major players adopt are product innovation and mergers and acquisitions to expand their reach and stay ahead of the competition. Some major players are IBM Corporation, Cognizant Technology Solutions Corporation, Fujitsu, Oracle, and TATA Consultancy Services Limited.

In October 2022, Tata Consultancy Services Limited launched a new collaboration with Microsoft. The partnership aims to leverage its deep domain knowledge in industrial control systems to create new AI-powered autonomous solutions on the Microsoft Azure Cloud using Project Bonsai, a low-code, secure, and compliant AI platform. TCS will use the low-code platform to speed up the development of these cutting-edge, self-driving solutions that can sense and respond in real time, optimizing equipment and processes.

In September 2022, IBM acquired Dialexa to speed up digital innovation. Dialexa is a United States-based digital product engineering services firm. Dialexa's consulting services for digital product engineering will improve IBM's hybrid cloud and AI capabilities. The acquisition is anticipated to broaden IBM's product engineering knowledge and enable it to provide clients with end-to-end digital transformation services.

Fujitsu launched Fujitsu Computing as a Service (CaaS) in April 2022 to speed up digital transformation (DX) and give customers around the world more power by giving them access to some of the most advanced computing technologies in the world through the cloud. The new services have begun with "Fujitsu Cloud Service HPC," which uses technology from the world's fastest supercomputer, Fugaku.

In April 2022, Wipro signed a final agreement to buy Rizing Intermediate Holdings, Inc. (Rizing), which would make Wipro a powerhouse in SAP consulting. The goal of the purchase is to combine Wipro's global reach with Rizing's in-depth knowledge of the industry and strategic SAP consulting skills. Following the purchase, Rizing will become a Wipro company, with Maiolo in charge.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitute Products
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment on the Impact of COVID-19 on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Demand for Cloud Services and Standard Operating Processes
    • 5.1.2 Rising Need for the Reduction of Operational Costs and Improvement of Productivity
  • 5.2 Market Challenges
    • 5.2.1 Data Security and Privacy Concerns

6 MARKET SEGMENTATION

  • 6.1 By Size of Organization
    • 6.1.1 Small and Medium Organizations
    • 6.1.2 Large Enterprises
  • 6.2 By Process
    • 6.2.1 Human Resource Management
    • 6.2.2 Accounting and Finance
    • 6.2.3 Sales and Marketing
    • 6.2.4 Supply Chain Management
    • 6.2.5 Other Processes
  • 6.3 By End-user Industry
    • 6.3.1 Government and Defense
    • 6.3.2 Banking, Financial Services and Insurance (BFSI)
    • 6.3.3 IT and Telecommunication
    • 6.3.4 Healthcare
    • 6.3.5 Retail
    • 6.3.6 Manufacturing
    • 6.3.7 Other End-user Industries
  • 6.4 By Geography
    • 6.4.1 North America
      • 6.4.1.1 United States
      • 6.4.1.2 Canada
    • 6.4.2 Europe
      • 6.4.2.1 United Kingdom
      • 6.4.2.2 Germany
      • 6.4.2.3 France
      • 6.4.2.4 Rest of Europe
    • 6.4.3 Asia-Pacific
      • 6.4.3.1 China
      • 6.4.3.2 India
      • 6.4.3.3 Japan
      • 6.4.3.4 Rest of Asia-Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Tata Consultancy Services Limited
    • 7.1.2 IBM Corporation
    • 7.1.3 HCL Technologies Ltd.
    • 7.1.4 Genpact Limited
    • 7.1.5 Wipro Limited
    • 7.1.6 Accenture PLC
    • 7.1.7 Fujitsu Ltd
    • 7.1.8 Oracle Corporation
    • 7.1.9 Cognizant Technology Solutions
    • 7.1.10 Capgemini SE

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET