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1431025

IP電話/UCaaS：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029 年）

Global IP Telephony & Ucaas - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 212 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球IP電話和UCaaS市場規模預計到2024年為981.3億美元，預計到2029年將達到993.6億美元，在預測期內（2024-2029年）複合年成長率為0.25%，預計將會成長。

全球 IP 電話和 Ucaas 市場

由於2020年是疫情和經濟放緩的一年， IP電話市場廠商的累積收入貢獻下降。除了 IP 電話銷量急劇下降之外，由於前所未有的大流行，市場還受到第一季提供無縫託管 VoIP 服務疲軟的負面影響。同時，隨著員工擴大遠距工作並依賴線上媒介進行官方溝通，對雲端基礎的UCaaS 的需求也在增加。

主要亮點

  • 統一通訊即服務 (UCaaS) 是指一種服務模型，提供者通常透過網路提供各種通訊應用程式、軟體產品和流程。 IP電話也指使用 Internet 連線傳送和接收語音資料的電話系統。
  • 近年來，IP技術使用各種通訊協定在公共交換電話網路上交換語音、傳真和其他格式。網際網路通訊協定已成為所有資料通訊的傳輸方式。商務電話系統現在可以為企業提供更多服務。 IP技術在單一網路上提供了完整的通訊包。
  • 統一通訊提供了更易於管理的成本結構和更低的採購成本。雖然IP電話或硬體電話可能是必要或理想的，但許多企業開始使用可以複製桌面電話功能的軟體電話和智慧型手機應用程式。然而，計量收費訂閱模式是 UCaaS 和IP電話解決方案的趨勢，因為它們為客戶提供了最佳的成本結構。
  • 隨著統一通訊支出的增加，組織內的購買力也會增加。傳統上，IT部門上交UC預算，但透過雲，業務部門也可以投資UC應用程式。
  • 現代職場是數位化且不斷變化的。員工期望職場更加開放、加強協作、更好的技術和更大的彈性。隨著勞動力變得更加分散，許多員工遠距工作，而其他員工則在傳統辦公室工作，企業需要合適的工具來保持分散的勞動力相互聯繫。我需要它。

IP電話/UCaaS市場趨勢

BFSI 細分市場預計將推動市場成長

  • UCaaS 已成為 BFSI 領域經濟高效的解決方案。銀行和金融部門主要投資 UCaaS，以更好地了解所有管道的客戶通訊，從而實現大規模部署所需的可擴展性。
  • UCaaS 服務有助於提高可用性和擴充性，同時增強協作。 UCaaS 解決方案使公司能夠專注於業務成長而不是維護。公司無需為具有他們永遠不會使用的功能的統一通訊軟體付費，從而可以節省資金。 UCaaS 服務包括廣泛的互動式語音應答 (IVR)、視訊會議、即時聊天、電子郵件、統一通訊、VoIP 服務和其他用戶端管理功能。
  • 此外，BFSI 公司需要各部門之間的廣泛協作。這需要資產和財務經理與分析師交談，以及客戶支援人員跨時區協作。這種有效的協作需要消除摩擦的軟體解決方案。
  • 例如，UCaaS 允許不同的團隊一起工作並無縫協作。然而，由於 UCaaS 在雲端中運行，因此團隊成員可以從任何設備存取資訊，無論其位置如何。客服中心供電督導可以透過智慧型手機即時監控進展。金融研究分析師無需共處一室即可分析資料。 UCaaS 幫助金融服務公司充分利用其人力資本。
  • 企業正在尋找減少開支和產生內部收益的潛在方法。能夠透過雲端存取所需的文件和資料是一種可行的解決方案，並導致了自帶設備 (BYOD) 的普及。銀行和金融機構也迅速效仿，鑑於業務全球化，遠端存取資料已成為該行業的基本能力。

北美地區預計將錄得最快成長

  • 北美的優勢可歸因於近期 IT 消費化和 5G 連接普及式成長導致的移動性激增。
  • 在美國，零售、銀行、醫療保健、資訊科技和通訊領域的最終用戶無論身在何處，都要求所有通訊（包括語音、視訊和聊天）獲得更直接、無縫的體驗。為了滿足這些需求，企業正在尋求來自他們可以信賴的單一供應商的統一部署和管理解決方案來滿足其 UCC 要求。隨著 5G 的出現，將可以將遠端連線工具整合到單一 UCaaS 平台中。
  • 雖然 5G 將有利於消費者，但它也將為依賴統一通訊的企業帶來好處和價值。由於 5G，網路速度將會改變。目前每秒 1GB 的平均速率將增加到每秒約 20GB。隨著頻寬容量和速度的提高，VoIP 產業也將持續發展。 5G 和 VoIP 的結合將為消費者提供相當於光纖寬頻的連線。
  • 這使得 VoIP 能夠大規模使用。由於通訊成本將會降低，世界各地營運的公司將受益於 VoIP 和 5G 的結合。
  • 由於 5G 和邊緣網路的興起，供應商可以預見即時通訊市場將發生令人興奮的變化。 UCaaS 提供無盡的創造性服務和託管服務工具，透過改進的安全性、簡化的配置和一組託管服務工具，可以幫助供應商在不久的將來最大限度地提高收益。為工具集合提供了場所。
  • 由於加大了對5G部署的投資，美國是5G市場的主要創新者和投資者之一。該國的通訊業佔全球 5G 技術消耗的很大一部分。

IP電話/UCaaS產業概況

IP電話/UCaaS 市場競爭非常激烈。近年來，市場競爭更加激烈。此外，參與者正在採取措施在這個快速成長的市場中獲得競爭優勢。

  • 2022年2月－沃達豐和Ring Central在英國聯合推出統一雲端通訊平台Ring Central的Vodafone Business UC。最初，沃達豐企業業務和 Ring Central 將於 2021 年向英國客戶和沃達豐企業業務在歐洲的跨國客戶推出這項新服務。預計會有更多國家跟進，包括西班牙、德國和義大利，該平台將根據每個地區的產品進行客製化。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 波特五力分析
    • 新進入者的威脅
    • 消費者議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度
  • 產業相關人員分析
  • COVID-19 市場影響評估

第5章市場動態

  • 市場促進因素
    • 計量收費的出現推動了對 Lagacy UC 解決方案的需求
    • 不斷變化的勞動力動態導致新的企業合作的出現
  • 市場挑戰
    • 過渡到現代統一通訊的準備工作出現延誤
    • IP電話系統語音品質差

第6章市場區隔

  • 按公司規模
    • 中小企業（員工人數500人以下）
    • 大型企業（員工500人以上）
  • 按用途
    • BFSI
    • 零售
    • 衛生保健
    • 政府/公共機構
    • 資訊科技和電訊
    • 其他最終用戶（按行業）
  • 地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第7章 競爭形勢

  • 公司簡介
    • Vodafone
    • Telia Company
    • Telefonica
    • KPN
    • BT
    • Orange Business Solutions
    • Verizon Communications Inc.
    • 8X8 Inc.
    • Mitel Networks Corporation
    • Gamma Telecom
    • Nextiva
    • Soluno
    • Cisco Systems
    • VADS Berhad
    • Singapore Telecommunications Limited
    • PLDT Enterprise
    • NTT Communication Corporation
    • Telstra Corporation Limited
    • PCCW Global
    • Maxis Communications

第8章投資分析

第9章 未來趨勢

簡介目錄
Product Code: 91448

The Global IP Telephony & Ucaas Market size is estimated at USD 98.13 billion in 2024, and is expected to reach USD 99.36 billion by 2029, growing at a CAGR of 0.25% during the forecast period (2024-2029).

Global IP Telephony & Ucaas - Market

As 2020 marked the whole year of pandemic and economic slowdown, the IP telephony market cumulative revenue contribution by vendors declined. The sharp decline in sales volume for IP phones coupled with a hiccup in initial quarters to provide seamless hosted VoIP service due to unprecedented pandemic affected the market negatively. While cloud-based UCaaS demand increased as employees resorted to remote work and used online mediums for official interactions.

Key Highlights

  • Unified communications-as-a-service (UCaaS) refers to a service model where the provider delivers different telecom or communications applications, software products, and processes generally over the web. Moreover, IP telephony refers to any phone system that uses an internet connection to send and receive voice data.
  • Recently, IP technology has used a variety of protocols to exchange voice, fax, and other forms over the public switched telephone network. The internet protocol became the transport for all data communication. The business telephone system is now able to deliver much more to enterprises. The IP technology has provided a complete communication package over a single network.
  • Unified communications provide a more manageable cost structure and a lower acquisition cost. While IP telephony and hardware phones may be required or desired, many businesses get started using a softphone or smartphone app that can replicate the functions of a desktop telephone. However, the pay-as-you-go subscription model is in trend across UCaaS and IP telephony solutions as it provides the best cost structure to customers.
  • As UC spending increases, the buying power within the organization rises. Traditionally, IT departments were handing the UC budgets, but the cloud has enabled lines of business to also invest in UC apps.
  • The modern workplace is digitizing and shifting. Employees expect more openness, improved collaboration, better technology, and higher flexibility in a workplace. As the workforce continues to become more distributed, with many employees going remote and others working from traditional offices, organizations need the right tools to keep their dispersed workforce always connected.

IP Telephony & Ucaas Market Trends

The BFSI Segment is Expected to Drive the Market Growth

  • Unified Communications as a Service (UCaaS) emerged as a cost-effective solution for the BFSI sector. Banks and financial sectors primarily invest in UCaaS to better understand customer communications across all channels to attain the scalability required for large-scale implementation.
  • UCaaS services help increase availability and scalability while enhancing collaboration. UCaaS solutions allow enterprises to focus on the growth of their business rather than their maintenance. Businesses need not pay for UC software with features that they will never use, thereby saving money. UCaaS services broadly incorporate interactive voice response (IVR), video conferencing, live chat, e-mails, unified messaging, VoIP services, and other client management capabilities.
  • Moreover, BFSI companies require extensive collaboration across a range of departments. For this, wealth and finance managers need to speak to analysts while customer support staff collaborate across time zones. This effective collaboration requires software solutions that eliminate friction.
  • For instance, UCaaS allows diverse teams to coordinate and collaborate seamlessly. However, UCaaS operates in the cloud, and team members can access information on any device at any location. Call center supervisors can monitor progress on a smartphone in real-time. Financial research analysts can analyze data without ever being in the same room. UCaaS helps financial services companies get the most out of their human capital.
  • Enterprises are searching for ways that cut down on expenses and have the potential to generate internal revenues. Making essential files and data accessible through the cloud was a feasible solution, which led to the proliferation of the BYOD (Bring Your Own Device) trend. Banks and financial institutions are quickly following suit, and given the globalized nature of their business, remote access to data becomes an essential feature for this industry.

North America is Expected to Register the Fastest Growth

  • The country's supremacy may be ascribed to the recent surge in mobility and explosion of 5G connection due to the consumerization of IT, which has aided enterprises in adopting IP telephony and UCaaS to allow remote employees to simulate in-office work experiences.
  • In the US, end-users such as retail, banking and finance, healthcare, information technology, and telecommunications seek a more direct and seamless experience for all oftheir communications-audio, video, and chat-no matter where they are. To fulfill this need, enterprises are looking for a unified deployment and management solution from a single vendor they can rely on to handle their UCC requirements. They'll be able to integrate remote connectivity tools on a single UCaaS platform with the advent of 5G.
  • 5G will be advantageous to consumers, but it will also be beneficial and precious to enterprises that rely on Unified Communications. The internet's speed will alter as a result of 5G. The current average pace of 1GB per second will be increased to approximately 20GB per second. The VoIP industry will develop as bandwidth capacity and speed rise. The combination of 5G and VoIP will provide consumers with the equivalent of a fiber-optic broadband connection.
  • This will ensure that VoIP can be used on a massive scale. Companies with worldwide operations will benefit from VoIP combined with 5G since communication costs would be reduced.
  • As a result of the rise of 5G and edge networking, vendors could expect exciting changes in the real-time communication market. UCaaS provides a place for endless creative services and a collection of managed services tools that may help suppliers maximize revenue generation in the near years due to improved security, simpler provisioning, and a set of managed services tools.
  • The United States is one of the foremost innovators and investors in the 5G market due to increasing investment for 5G deployment. The telecom industry in the country accounts for a significant portion of the global consumption of 5G technology.

IP Telephony & Ucaas Industry Overview

The IP Telephony & Ucaas market is highly competitive. The market has gained a competitive edge in recent years. Additionally, the players are being taken to gain a competitive edge in this fast-growing market.

  • February 2022- Vodafone and Ring Central jointly launch Vodafone Business UC with Ring Central, a unified cloud communications platform, in the UK. In Initial, Vodafone Business and Ring Central has introduced new services to customers in the United Kingdom and Vodafone Business' multinational customers in Europe in 2021. More countries will follow, including Spain, Germany, and Italy, with the platform tailored to local delivery in each.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definitions
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Porters Five Force Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Stakeholders Analysis
  • 4.4 Assessment of the Impact of COVID -19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Emergence of pay-as-you-go model Driving Demand Over Lagacy UC Solution
    • 5.1.2 Changing Workforce Dynamics Leading to the Emergence of New Forms of enterprise Collaboration
  • 5.2 Market Challenges
    • 5.2.1 Low Readiness to Move to Modern Unified Communication
    • 5.2.2 Poor Voice Quality in IP Telephony Systems

6 MARKET SEGMENTATION

  • 6.1 By Size of Enterprise
    • 6.1.1 Small and Medium Enterprises (Up to 500 Employees)
    • 6.1.2 Large Enterprises (More than 500 Employees)
  • 6.2 By Application
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Healthcare
    • 6.2.4 Government and Public Sector
    • 6.2.5 IT and Telecom
    • 6.2.6 Other End-user Verticals
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Vodafone
    • 7.1.2 Telia Company
    • 7.1.3 Telefonica
    • 7.1.4 KPN
    • 7.1.5 BT
    • 7.1.6 Orange Business Solutions
    • 7.1.7 Verizon Communications Inc.
    • 7.1.8 8X8 Inc.
    • 7.1.9 Mitel Networks Corporation
    • 7.1.10 Gamma Telecom
    • 7.1.11 Nextiva
    • 7.1.12 Soluno
    • 7.1.13 Cisco Systems
    • 7.1.14 VADS Berhad
    • 7.1.15 Singapore Telecommunications Limited
    • 7.1.16 PLDT Enterprise
    • 7.1.17 NTT Communication Corporation
    • 7.1.18 Telstra Corporation Limited
    • 7.1.19 PCCW Global
    • 7.1.20 Maxis Communications

8 INVESTMENTS ANALYSIS

9 FUTURE TRENDS