人工智慧自助服務終端市場報告：2031 年趨勢、預測與競爭分析

全球人工智慧自助服務終端市場前景光明，在零售、餐飲和飯店市場都蘊藏著巨大機會。預計 2025 年至 2031 年期間，全球人工智慧自助服務終端市場將以 14.7% 的複合年成長率成長。該市場的主要驅動力是零售和餐旅服務業對自助服務解決方案的需求不斷成長、人工智慧技術的成長以增強自助服務終端的功能和客戶互動，以及擴大採用人工智慧自助服務終端來提高客戶服務效率並降低營運成本。

• Lucintel 預測，根據類型，自助報到亭在預測期內將出現高速成長。
• 從用途來看，零售仍然是一個很大的領域。
• 按地區分類，預計亞太地區將在預測期內經歷最高成長。

人工智慧自助服務終端市場的策略性成長機會

人工智慧自助服務終端市場在關鍵應用領域展現出多項策略成長機會。這些機會反映了自助服務終端在各個領域的應用日益廣泛以及技術創新和發展的潛力。

• 改善零售和客戶體驗：人工智慧自助服務終端透過個人化建議、自助結帳系統解決方案和互動式顯示器增強客戶體驗，為零售業提供了巨大的機會。這些資訊亭使零售商能夠簡化業務、提高客戶參與並推動銷售。
• 醫療保健和病患服務：在醫療保健領域，支援人工智慧的資訊亭可以透過提供自助登記、健康監測和資訊傳播來改變病患服務。此類自助服務終端提高了醫療保健環境的效率、減少了等待時間、改善了患者體驗並有助於提供更好的醫療保健服務。
• 公共交通和售票：支援人工智慧的資訊亭也正在擴展到公共交通領域，用於票務、資訊和調度。它為乘客提供了一種便捷高效的方式來購買車票、獲取即時更新和導航交通系統，從而改善了他們的整體旅行體驗。
• 教育與互動學習：在教育領域，支援人工智慧的資訊亭可以支援互動學習和管理業務。它提供互動課程、數位評估和學生支援服務的機會，以增強教育體驗並簡化學校運作。
• 金融服務與業務：人工智慧自助服務終端正應用於金融服務和業務，提供帳戶管理、交易處理和客戶支援等服務。此類自助服務終端提高了金融領域的可近性、降低了營運成本並增加了客戶的便利性。

這些策略性成長機會凸顯了人工智慧自助服務終端在各領域的多元應用。透過增強客戶體驗、提高業務效率和擴大服務範圍，這些機會將推動人工智慧自助服務終端市場的持續成長和創新。

人工智慧自助服務終端市場促進因素與挑戰

人工智慧自助服務終端市場受到多種主要因素和挑戰的影響，這些因素和挑戰將影響其成長和發展。了解這些因素對於駕馭不斷變化的市場格局至關重要。

推動人工智慧自助服務終端市場發展的因素包括：

• 技術進步：人工智慧、機器學習和感測器技術的進步正在推動人工智慧自助服務終端的發展。這些技術創新使得自助服務終端更加時尚、功能更加豐富、功能增強，進而提高了使用者體驗和業務效率。
• 自動化需求不斷成長：各行業對自動化的需求不斷成長是人工智慧自助服務終端發展的關鍵驅動力。企業和公共組織正在尋求實現客戶服務、票務和資訊傳播等流程的自動化，以提高效率並降低營運成本。
• 更重視客戶體驗：人們越來越重視透過互動和個人化服務來改善客戶體驗。支援人工智慧的資訊亭提供個人化建議、即時幫助和直覺式介面等功能，有助於提高客戶滿意度和參與度。
• 數付款解決方案的興起：數位付款解決方案和非接觸式交易的興起正在推動人工智慧自助服務終端的採用。這些自助服務終端促進了安全和高效的付款流程，支持了無現金交易日益成長的趨勢並提高了客戶的便利性。
• 智慧城市和物聯網整合的成長：智慧城市和物聯網整合的成長為支援人工智慧的資訊亭創造了新的機會。與其他智慧型設備和系統連接的資訊亭有助於智慧城市環境的發展並改善公共服務和基礎設施。

人工智慧自助服務終端市場面臨的挑戰包括：

• 隱私和資料安全問題：隱私和資料安全問題是人工智慧自助服務終端面臨的主要挑戰。確保使用者資料的保護和遵守資料保護條例需要強而有力的安全措施和透明的資料處理實務。
• 部署成本高：部署和維護支援人工智慧的資訊亭的相關成本可能會成為採用的障礙。在評估這些解決方案的成本效益時，公司和機構必須考慮初始投資、持續維護和升級的可能性。
• 與遺留系統的整合：將支援人工智慧的資訊亭與現有的遺留系統和基礎設施整合可能很複雜。確保與現有技術的兼容性並確保無縫操作需要仔細的規劃和技術專長，這可能會延遲採用。

目錄

第1章執行摘要

第2章 全球人工智慧自助服務終端市場：市場動態

• 簡介、背景和分類
• 供應鏈
• 產業促進因素與挑戰

第 3 章 2019 年至 2031 年的市場趨勢與預測分析

• 宏觀經濟趨勢（2019-2024）及預測（2025-2031）
• 全球人工智慧自助服務終端市場趨勢（2019-2024 年）及預測（2025-2031 年）
• 全球人工智慧自助服務終端市場（按類型）
  • 自助報到亭
  • 自助點餐亭
  • 其他
• 全球人工智慧自助服務終端市場（按應用）
  • 零售
  • 餐飲款待
  • 其他

第4章2019年至2031年區域市場趨勢與預測分析

• 人工智慧自助服務終端市場（按區域）
• 北美人工智慧自助服務終端市場
• 歐洲人工智慧自助服務終端市場
• 亞太地區人工智慧自助服務終端市場
• 世界其他地區人工智慧自助服務終端市場

第5章 競爭分析

• 產品系列分析
• 營運整合
• 波特五力分析

第6章 成長機會與策略分析

• 成長機會分析
  • 全球人工智慧自助服務終端市場成長機會（按類型）
  • 全球人工智慧自助服務終端市場成長機會（按應用分類）
  • 全球人工智慧自助服務終端市場成長機會（按地區）
• 全球人工智慧自助服務終端市場的新趨勢
• 戰略分析
  • 新產品開發
  • 全球人工智慧自助服務終端市場容量擴張
  • 全球人工智慧自助服務終端市場的合併、收購和合資企業
  • 認證和許可

第7章主要企業簡介

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

The future of the global AI-enabled kiosk market looks promising with opportunities in the retail and restaurants & hospitality markets. The global AI-enabled kiosk market is expected to grow with a CAGR of 14.7% from 2025 to 2031. The major drivers for this market are an increase in demand for self-service solutions in retail and hospitality sectors, growth of AI technologies enhancing kiosk functionality and customer interaction, and rising adoption of AI-enabled kiosks for efficiency in customer service and operational cost reduction.

• Lucintel forecasts that, within the type category, check-in kiosk is expected to witness higher growth over the forecast period.
• Within the application category, retail will remain the larger segment.
• In terms of regions, APAC is expected to witness the highest growth over the forecast period.

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Emerging Trends in the AI-Enabled Kiosk Market

The AI-enabled kiosk market is shaped by several emerging trends that reflect advancements in technology and evolving consumer expectations. These trends drive innovation and transform the application of kiosks across various sectors.

• Enhanced Personalization: AI-enabled kiosks increasingly use machine learning algorithms to provide personalized experiences. By analyzing user data and behavior, these kiosks offer tailored recommendations, promotions, and services, improving customer satisfaction and engagement. Enhanced personalization helps businesses better meet individual customer needs and preferences.
• Integration with Mobile and Cloud Technologies: The integration of AI-enabled kiosks with mobile and cloud technologies is a growing trend. This integration allows seamless data synchronization, remote management, and real-time updates. It also enables customers to interact with kiosks via smartphones, making the user experience more convenient and efficient.
• Advanced Biometrics: AI-enabled kiosks are adopting advanced biometric technologies such as facial recognition and fingerprint scanning. These biometric systems enhance security and streamline user authentication processes, reducing the need for physical interactions and improving transaction and service efficiency.
• Multi-Language and Multi-Region Support: To cater to diverse user bases, AI-enabled kiosks increasingly incorporate multi-language and multi-region support. This trend allows kiosks to provide services and information in various languages and adapt to regional preferences, making them more accessible and user-friendly in global markets.
• AI-Driven Predictive Analytics: AI-driven predictive analytics is becoming a key feature in AI-enabled kiosks. By analyzing data trends and user behavior, these kiosks can anticipate customer needs, optimize inventory management, and improve service delivery. Predictive analytics helps businesses make data-driven decisions and enhance operational efficiency.

These trends are reshaping the AI-enabled kiosk market by enhancing personalization, integrating with emerging technologies, and improving user interactions. They drive innovation and expand the functionality of kiosks, making them more versatile and efficient in meeting the needs of diverse user groups and industries.

Recent Developments in the AI-Enabled Kiosk Market

Recent developments in the AI-enabled kiosk market reflect significant advancements in technology and application, highlighting the evolving capabilities and increasing adoption of AI-driven solutions.

• Deployment of Contactless Solutions: The rise of contactless technology in AI-enabled kiosks is a major development. Kiosks now feature touchless interfaces, such as voice commands and gesture recognition, to minimize physical contact and enhance hygiene. This development has become particularly relevant in the context of health and safety concerns, providing a safer user experience.
• Introduction of AI-Powered Customer Service: AI-powered customer service is a notable development, with kiosks now offering advanced features such as virtual assistants and chatbots. These AI systems handle customer inquiries, provide real-time support, and automate various service processes, improving efficiency and customer satisfaction.
• Enhanced Data Analytics Capabilities: AI-enabled kiosks now incorporate sophisticated data analytics to track and analyze user interactions, preferences, and behavior. This development allows businesses to gain valuable insights, optimize operations, and tailor services to meet customer needs more effectively.
• Integration with IoT Devices: The integration of AI-enabled kiosks with Internet of Things (IoT) devices is advancing the functionality of these systems. IoT integration enables kiosks to connect with other smart devices, such as sensors and cameras, to provide enhanced services, monitor conditions, and improve overall system performance.
• Expansion into New Sectors: AI-enabled kiosks are expanding into new sectors beyond traditional retail and public services. Applications in healthcare, education, and transportation are becoming more prevalent, with kiosks offering services such as telemedicine, interactive learning, and ticketing solutions. This expansion demonstrates the versatility and growing relevance of AI-enabled kiosks.

These developments highlight the ongoing evolution of AI-enabled kiosks, driven by advancements in technology and increasing demand for efficient, user-friendly solutions. The integration of contactless interfaces, AI-powered services, and data analytics is enhancing the functionality and application of kiosks across various sectors.

Strategic Growth Opportunities for AI-Enabled Kiosk Market

The AI-enabled kiosk market presents several strategic growth opportunities across key applications. These opportunities reflect the expanding use of kiosks in various sectors and the potential for innovation and development.

• Retail and Customer Experience Enhancement: AI-enabled kiosks offer significant opportunities in retail by enhancing customer experiences through personalized recommendations, self-checkout solutions, and interactive displays. Retailers can leverage these kiosks to streamline operations, increase customer engagement, and drive sales.
• Healthcare and Patient Services: In healthcare, AI-enabled kiosks can transform patient services by providing self-check-in, health monitoring, and information dissemination. These kiosks improve efficiency in healthcare settings, reduce wait times, and enhance patient experience, contributing to better healthcare delivery.
• Public Transportation and Ticketing: AI-enabled kiosks are expanding into public transportation for ticketing, information, and scheduling. They provide a convenient and efficient way for passengers to purchase tickets, access real-time updates, and navigate transportation systems, improving the overall travel experience.
• Education and Interactive Learning: In education, AI-enabled kiosks can support interactive learning and administrative tasks. They offer opportunities for interactive lessons, digital assessments, and student support services, enhancing the educational experience and streamlining school operations.
• Financial Services and Banking: AI-enabled kiosks are finding applications in financial services and banking by providing services such as account management, transaction processing, and customer support. These kiosks improve accessibility, reduce operational costs, and enhance customer convenience in the financial sector.

These strategic growth opportunities highlight the diverse applications of AI-enabled kiosks across various sectors. By enhancing customer experiences, improving operational efficiency, and expanding service offerings, these opportunities drive the continued growth and innovation in the AI-enabled kiosk market.

AI-Enabled Kiosk Market Driver and Challenges

The AI-enabled kiosk market is influenced by several key drivers and challenges that impact its growth and development. Understanding these factors is crucial for navigating the evolving market landscape.

The factors responsible for driving the AI-enabled kiosk market include:

• Technological Advancements: Advancements in AI, machine learning, and sensor technologies are driving the growth of AI-enabled kiosks. These innovations enable more sophisticated and versatile kiosks that offer enhanced functionalities, improving user experiences and operational efficiency.
• Increasing Demand for Automation: The growing demand for automation in various sectors is a significant driver for AI-enabled kiosks. Businesses and public institutions aim to automate processes such as customer service, ticketing, and information dissemination to increase efficiency and reduce operational costs.
• Rising Focus on Customer Experience: There is a growing focus on improving customer experience through interactive and personalized services. AI-enabled kiosks offer features such as personalized recommendations, real-time support, and intuitive interfaces, contributing to enhanced customer satisfaction and engagement.
• Expansion of Digital Payment Solutions: The expansion of digital payment solutions and contactless transactions is driving the adoption of AI-enabled kiosks. These kiosks facilitate secure and efficient payment processes, supporting the growing trend of cashless transactions and enhancing convenience for users.
• Growth of Smart Cities and IoT Integration: The growth of smart cities and IoT integration is creating new opportunities for AI-enabled kiosks. Kiosks that connect with other smart devices and systems contribute to the development of smart urban environments, improving public services and infrastructure.

Challenges in the AI-enabled kiosk market include:

• Privacy and Data Security Concerns: Privacy and data security concerns are significant challenges for AI-enabled kiosks. Ensuring the protection of user data and compliance with data protection regulations requires robust security measures and transparent data handling practices.
• High Implementation Costs: The costs associated with implementing and maintaining AI-enabled kiosks can be a barrier to adoption. Businesses and institutions must consider the initial investment, ongoing maintenance, and potential upgrades when evaluating the cost-effectiveness of these solutions.
• Integration with Legacy Systems: Integrating AI-enabled kiosks with existing legacy systems and infrastructure can be complex. Ensuring compatibility and seamless operation with established technologies requires careful planning and technical expertise, potentially slowing down implementation.

The drivers and challenges in the AI-enabled kiosk market highlight the dynamic nature of the industry. While technological advancements and growing demand for automation drive growth, concerns related to data security, implementation costs, and system integration must be addressed to ensure successful deployment and adoption.

List of AI-Enabled Kiosk Companies

Companies in the market compete based on product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies AI-enabled kiosk companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the AI-enabled kiosk companies profiled in this report include-

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

AI-Enabled Kiosk by Segment

The study includes a forecast for the global AI-enabled kiosk market by type, application, and region.

AI-Enabled Kiosk Market by Type [Analysis by Value from 2019 to 2031]:

• Check-in Kiosks
• Self-order Kiosks
• Others

AI-Enabled Kiosk Market by Application [Analysis by Value from 2019 to 2031]:

• Retail
• Restaurants & Hospitality
• Others

AI-Enabled Kiosk Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the AI-Enabled Kiosk Market

The AI-enabled kiosk market is evolving rapidly as advancements in artificial intelligence and machine learning technologies enhance their capabilities. These kiosks are increasingly used across various sectors, including retail, healthcare, and transportation, to provide automated services, streamline operations, and improve customer experiences. Recent developments highlight significant progress in AI integration, user interaction, and application scope.

• United States: In the U.S., AI-enabled kiosks are being widely adopted in the retail and hospitality sectors. Companies like IBM and Intel are deploying kiosks with advanced AI features such as facial recognition, natural language processing, and predictive analytics. These kiosks are enhancing customer interactions by offering personalized recommendations, streamlining check-ins, and automating transactions. The focus is on improving customer experience and operational efficiency.
• China: China is a leader in the AI-enabled kiosk market, with extensive deployment in public spaces, retail, and healthcare. Companies like Alibaba and Huawei are integrating AI technologies into kiosks to provide services such as contactless payment, health monitoring, and interactive information services. The emphasis is on creating smart cities and improving public service efficiency through advanced AI functionalities.
• Germany: In Germany, AI-enabled kiosks are being utilized to improve public services and retail experiences. Companies such as Siemens are developing kiosks that incorporate AI for interactive customer service, ticketing, and information dissemination. The focus is on enhancing user experience while ensuring compliance with data protection regulations and integrating with existing infrastructure.
• India: India is witnessing growth in the AI-enabled kiosk market, particularly in urban centers and transportation hubs. Companies like TCS and Infosys are deploying kiosks for ticketing, information dissemination, and public service applications. These kiosks are equipped with AI to handle multiple languages, provide real-time information, and support large-scale operations, contributing to more efficient public and commercial services.
• Japan: In Japan, AI-enabled kiosks are becoming common in the retail and hospitality industries. Companies such as NEC and Panasonic are integrating AI for functions like automated checkouts, customer service, and personalized promotions. The focus is on enhancing customer satisfaction and operational efficiency through advanced AI-driven solutions that cater to diverse consumer needs.

Features of the Global AI-Enabled Kiosk Market

Market Size Estimates: Ai-enabled kiosk market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: Ai-enabled kiosk market size by type, application, and region in terms of value ($B).

Regional Analysis: Ai-enabled kiosk market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the AI-enabled kiosk market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the AI-enabled kiosk market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the AI-enabled kiosk market by type (check-in kiosks, self-order kiosks, and others), application (retail, restaurants & hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global AI-Enabled Kiosk Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global AI-Enabled Kiosk Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global AI-Enabled Kiosk Market by Type
  • 3.3.1: Check-in Kiosks
  • 3.3.2: Self-order Kiosks
  • 3.3.3: Others
• 3.4: Global AI-Enabled Kiosk Market by Application
  • 3.4.1: Retail
  • 3.4.2: Restaurants & Hospitality
  • 3.4.3: Others

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global AI-Enabled Kiosk Market by Region
• 4.2: North American AI-Enabled Kiosk Market
  • 4.2.1: North American Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.2.2: North American Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.3: European AI-Enabled Kiosk Market
  • 4.3.1: European Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.3.2: European Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.4: APAC AI-Enabled Kiosk Market
  • 4.4.1: APAC Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.4.2: APAC Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.5: ROW AI-Enabled Kiosk Market
  • 4.5.1: ROW Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.5.2: ROW Market by Application: Retail, Restaurants & Hospitality, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global AI-Enabled Kiosk Market by Type
  • 6.1.2: Growth Opportunities for the Global AI-Enabled Kiosk Market by Application
  • 6.1.3: Growth Opportunities for the Global AI-Enabled Kiosk Market by Region
• 6.2: Emerging Trends in the Global AI-Enabled Kiosk Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global AI-Enabled Kiosk Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global AI-Enabled Kiosk Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: NEC
• 7.2: Advantech
• 7.3: Elenium
• 7.4: Now Cuisine
• 7.5: Kiosk Information Systems