全球自助售票機市場：2025年至2030年預測

自助售票機市場預計將從 2025 年的 31.37 億美元成長到 2030 年的 40.93 億美元，複合年成長率為 5.46%。

自助售票機，包括電子售票機和互動式自助服務終端，是技術主導的解決方案，可簡化旅遊、娛樂和零售業的票務流程。市場對自動化、方便用戶使用的設備的需求推動了這一市場的發展，這些設備旨在減少等待時間並提升客戶體驗。這些設備利用無線連接、雲端基礎網路和遠端管理功能，提供即時通知，並最大限度地降低維護成本。除了票務外，它們還可以作為一個綜合平台，使客戶能夠完成交易、分析消費者行為並參與社交媒體互動，從而推動各行各業的採用。

提高自動化程度和技術採用率

自動化是自助售票機市場的關鍵驅動力。根據Census.gov的數據，在使用科技的組織中，68%至80%的員工將提高生產品質作為其主要動力，其中54%的員工表示希望採用人工智慧和機器人技術，佔66%。雲端基礎的自助服務亭提供可靠的效能和擴充性，可支援從售票到支付處理等各種應用。這些功能可提高業務效率和客戶滿意度，進而推動市場擴張。

擴大政府投資

政府推動數位基礎設施建設的舉措正在為市場帶來巨大推動。 2023年4月，印度理工學院坎普爾分校的一家新興企業獲得了TDB-DST的4.12億美元融資，用於實現機器視覺和機器人系統的商業化，從而實現製造業自動化。這項對擴充性雲端基礎平台的投資，凸顯了對數位化和營運績效的重視，為公共和私營部門部署自助售票機創造了機會。

關鍵參與者和創新

主要參與者正透過產品創新和策略聯盟推動市場成長。例如，英國北方鐵路公司於2023年擴大了其網路，在400多個車站安裝了621台先進的觸控螢幕售票機，這是一項耗資1700萬英鎊的現代化改造計畫的一部分。同樣，Cammax公司為丹麥的蒂沃利公園設計了18台仿照19世紀丹麥士兵造型的自助售票機。這些自助售票機簡化了取票和付款流程，減少了排隊，提高了顧客滿意度，從而增加了公園的收益，展現了創新設計對市場成長的巨大影響力。

地理視角

英國是一個重要的成長市場，其成長動力源自於國內旅遊的成長以及對高效率票務解決方案的需求。電子售票亭等自助售票機提高了旅遊和休閒產業的票務效率，從而支持了該地區的市場擴張。

本報告的主要優點

• 深刻分析：獲得涵蓋主要地區和新興地區的深入市場洞察，重點關注客戶群、政府政策和社會經濟因素、消費者偏好、垂直行業和其他細分市場。
• 競爭格局：了解主要企業採用的策略策略，並了解正確策略的市場滲透潛力。
• 市場趨勢和促進因素：探索動態因素和關鍵市場趨勢以及它們將如何影響未來的市場發展。
• 可行的建議：利用洞察力進行策略決策並在動態環境中開闢新的業務流和收益。
• 適合廣泛的使用者：對於新興企業、研究機構、顧問、中小企業和大型企業來說都是有益且具有成本效益的。

它有什麼用途？

產業與市場考量、商業機會評估、產品需求預測、打入市場策略、地理擴張、資本支出決策、法律規範與影響、新產品開發、競爭影響

調查範圍

• 2020 年至 2024 年的歷史數據和 2025 年至 2030 年的預測數據
• 成長機會、挑戰、供應鏈前景、法律規範與趨勢分析
• 競爭定位、策略和市場佔有率分析
• 細分和區域分析，包括收益成長和預測國家
• 公司概況（尤其是財務資訊和關鍵發展）

目錄

第1章執行摘要

第2章市場概述

• 市場概覽
• 市場定義
• 調查範圍
• 市場區隔

第3章 經營狀況

• 市場促進因素
• 市場限制
• 市場機會
• 波特五力分析
• 產業價值鏈分析
• 政策法規
• 策略建議

第4章 技術展望

5. 全球自助售票機市場（按產品）

• 介紹
• 電子亭
• 電子票

6. 全球自助票務機市場（按組件）

• 介紹
• 硬體
• 軟體
• 服務

7. 全球自助售票機市場（依最終用戶）

• 介紹
• 旅行和旅遊
• 娛樂
• 零售
• 其他

8. 全球自助售票機市場（按地區）

• 介紹
• 北美洲
  • 美國
  • 加拿大
  • 墨西哥
• 南美洲
  • 巴西
  • 阿根廷
  • 其他
• 歐洲
  • 德國
  • 法國
  • 英國
  • 西班牙
  • 義大利
  • 其他
• 中東和非洲
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國
  • 以色列
  • 其他
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 印尼
  • 泰國
  • 台灣
  • 澳洲
  • 其他

第9章：競爭格局及分析

• 主要企業和策略分析
• 市場佔有率分析
• 合併、收購、協議和合作
• 競爭對手儀表板

第10章：公司簡介

• Scheidt and Bachmann GmbH
• SPX Corporation
• Xerox Corporation
• RedyRef
• Diebold Nixdorf, Incorporated
• Ducati Energia Spa
• Sigma SpA
• Wavetec
• Kiosk Group
• Cammax Ltd

第11章 附錄

• 貨幣
• 先決條件
• 基準年和預測年時間表
• 相關人員的主要利益
• 調查方法
• 簡稱

The Global Self-Service Ticket Machines Market is expected to grow from USD 3.137 billion in 2025 to USD 4.093 billion in 2030, at a CAGR of 5.46%.

Self-service ticket machines, including electronic ticket vending machines and interactive kiosks, are technology-driven solutions that streamline ticketing processes across travel, entertainment, and retail sectors. The market is propelled by the demand for automated, user-friendly devices that reduce wait times and enhance customer experiences. These machines leverage wireless connectivity, cloud-based networks, and remote management capabilities to deliver real-time notifications and minimize maintenance costs. Beyond ticketing, they serve as all-inclusive platforms, enabling customers to complete transactions, analyze consumer behavior, and engage with social media, driving their adoption across industries.

Increasing Adoption of Automation and Technology

Automation is a primary driver of the self-service ticket machines market. According to Census.gov, 68% to 80% of workers at technology-using organizations cite improved production quality as a key motivator, with AI and robotics noted by 54% and 66% respectively. Self-service kiosks, equipped with cloud-based systems, offer reliable performance and scalability, supporting applications from ticket issuance to payment processing. These features enhance operational efficiency and customer satisfaction, fueling market expansion.

Growth in Government Investments

Government initiatives to advance digital infrastructure significantly boost the market. In April 2023, a startup from IIT Kanpur received 4.12 crores in funding from TDB-DST to commercialize machine vision and robotics systems for automation in manufacturing, reflecting broader governmental support for innovative technologies. Such investments in scalable, cloud-based platforms underscore the focus on digitalization and operational excellence, creating opportunities for self-service ticket machine deployment in public and private sectors.

Key Players and Innovations

Major players are driving market growth through product innovations and strategic collaborations. For instance, in 2023, Northern Railways in the UK expanded its network with 621 advanced touch-screen ticket machines across over 400 stations, part of a £17 million modernization effort. Similarly, Cammax designed 18 self-service ticket machines for Tivoli Gardens in Denmark, styled as 19th-century Danish soldiers. These kiosks streamline ticket collection and payment processes, reducing queues, enhancing customer satisfaction, and increasing park revenue, demonstrating the impact of innovative design on market growth.

Geographical Outlook

The UK is a key growth market, driven by rising domestic travel and demand for efficient ticketing solutions. These machines, such as e-kiosks, enhance ticketing efficiency in travel and entertainment sectors, supporting market expansion in the region.

Key Benefits of this Report:

• Insightful Analysis: Gain detailed market insights covering major as well as emerging geographical regions, focusing on customer segments, government policies and socio-economic factors, consumer preferences, industry verticals, and other sub-segments.
• Competitive Landscape: Understand the strategic maneuvers employed by key players globally to understand possible market penetration with the correct strategy.
• Market Drivers & Future Trends: Explore the dynamic factors and pivotal market trends and how they will shape future market developments.
• Actionable Recommendations: Utilize the insights to exercise strategic decisions to uncover new business streams and revenues in a dynamic environment.
• Caters to a Wide Audience: Beneficial and cost-effective for startups, research institutions, consultants, SMEs, and large enterprises.

What do businesses use our reports for?

Industry and Market Insights, Opportunity Assessment, Product Demand Forecasting, Market Entry Strategy, Geographical Expansion, Capital Investment Decisions, Regulatory Framework & Implications, New Product Development, Competitive Intelligence

Report Coverage:

• Historical data from 2020 to 2024 & forecast data from 2025 to 2030
• Growth Opportunities, Challenges, Supply Chain Outlook, Regulatory Framework, and Trend Analysis
• Competitive Positioning, Strategies, and Market Share Analysis
• Revenue Growth and Forecast Assessment of segments and regions including countries
• Company Profiling (Strategies, Products, Financial Information, and Key Developments among others.

Global Self-Service Ticket Machines Market Segmentation

By Product

• E-Kiosk
• E-Ticket

By Component

• Hardware
• Software
• Services

By End-User

• Travel & Tourism
• Entertainment
• Retail
• Others

By Geography

• North America
• United States
• Canada
• Mexico
• South America
• Brazil
• Argentina
• Others
• Europe
• UK
• Germany
• Italy
• Spain
• Others
• Middle East and Africa
• Israel
• Saudi Arabia
• Others
• Asia Pacific
• China
• Japan
• India
• Australia
• South Korea
• Taiwan
• Thailand
• Indonesia
• Others

TABLE OF CONTENTS

1. EXECUTIVE SUMMARY

2. MARKET SNAPSHOT

• 2.1. Market Overview
• 2.2. Market Definition
• 2.3. Scope of the Study
• 2.4. Market Segmentation

3. BUSINESS LANDSCAPE

• 3.1. Market Drivers
• 3.2. Market Restraints
• 3.3. Market Opportunities
• 3.4. Porter's Five Forces Analysis
• 3.5. Industry Value Chain Analysis
• 3.6. Policies and Regulations
• 3.7. Strategic Recommendations

4. TECHNOLOGICAL OUTLOOK

5. GLOBAL SELF-SERVICE TICKETS MACHINES MARKET BY PRODUCT

• 5.1. Introduction
• 5.2. E-Kiosk
• 5.3. E-Tickets

6. GLOBAL SELF-SERVICE TICKETS MACHINES MARKET BY COMPONENT

• 6.1. Introduction
• 6.2. Hardware
• 6.3. Software
• 6.4. Services

7. GLOBAL SELF-SERVICE TICKETS MACHINES MARKET BY END-USER

• 7.1. Introduction
• 7.2. Travel & Tourism
• 7.3. Entertainment
• 7.4. Retail
• 7.5. Others

8. GLOBAL SELF-SERVICE TICKETS MACHINES MARKET BY GEOGRAPHY

• 8.1. Introduction
• 8.2. North America
  • 8.2.1. USA
  • 8.2.2. Canada
  • 8.2.3. Mexico
• 8.3. South America
  • 8.3.1. Brazil
  • 8.3.2. Argentina
  • 8.3.3. Others
• 8.4. Europe
  • 8.4.1. Germany
  • 8.4.2. France
  • 8.4.3. United Kingdom
  • 8.4.4. Spain
  • 8.4.5. Italy
  • 8.4.6. Others
• 8.5. Middle East and Africa
  • 8.5.1. Saudi Arabia
  • 8.5.2. UAE
  • 8.5.3. Israel
  • 8.5.4. Others
• 8.6. Asia Pacific
  • 8.6.1. China
  • 8.6.2. India
  • 8.6.3. Japan
  • 8.6.4. South Korea
  • 8.6.5. Indonesia
  • 8.6.6. Thailand
  • 8.6.7. Taiwan
  • 8.6.8. Australia
  • 8.6.9. Others

9. COMPETITIVE ENVIRONMENT AND ANALYSIS

• 9.1. Major Players and Strategy Analysis
• 9.2. Market Share Analysis
• 9.3. Mergers, Acquisitions, Agreements, and Collaborations
• 9.4. Competitive Dashboard

10. COMPANY PROFILES

• 10.1. Scheidt and Bachmann GmbH
• 10.2. SPX Corporation
• 10.3. Xerox Corporation
• 10.4. RedyRef
• 10.5. Diebold Nixdorf, Incorporated
• 10.6. Ducati Energia Spa
• 10.7. Sigma SpA
• 10.8. Wavetec
• 10.9. Kiosk Group
• 10.10. Cammax Ltd

11. APPENDIX

• 11.1. Currency
• 11.2. Assumptions
• 11.3. Base and Forecast Years Timeline
• 11.4. Key Benefits for the Stakeholders
• 11.5. Research Methodology
• 11.6. Abbreviations