市場調查報告書
商品編碼
1466225
雲端 PBX 市場:按服務、組織規模、產業分類 - 2024 年至 2030 年全球預測Cloud PBX Market by Services (Configuration & Change Management, Emergency Call Routing Services, Network Traffic Management), Organization Size (Large Enterprise, Small & Medium Enterprise), Vertical - Global Forecast 2024-2030 |
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預計2023年雲端PBX市場規模為149.3億美元,預計2024年將達168.6億美元,2030年將達363.3億美元,複合年成長率為13.54%。
雲端 PBX 是一種基於 Internet 的虛擬 PBX 系統,可將來電路由並應答至相應的使用者分機或部門。雲端 PBX 市場的推動因素包括通訊業者擴大採用雲端運算、人工智慧 (AI) 和機器學習 (ML) 的興起、具有新高級功能的 PBX 技術進步、面向中小型企業的 VoIP 和 PBX該系統的潛在投資帶來了顯著的成長。雲端 PBX 市場的一個關鍵驅動力是通訊業者雲端運算的日益普及,它允許服務供應商虛擬網路功能(包括 PBX),並以雲端基礎的服務的形式提供它們。此外,人工智慧和機器學習的興起透過引入先進的功能和性能正在塑造雲端 PBX 行業。由人工智慧驅動的虛擬助理和聊天機器人整合到雲端 PBX 系統中,以增強客戶互動、自動化日常任務並提供智慧呼叫路由。此外,企業可以利用機器學習演算法來分析通話資料並提供可行的見解,從而改善傳播策略。由於其優勢,大中型企業擴大採用雲端 PBX 解決方案。這些解決方案提供彈性、可擴展性和集中管理,因此企業可以簡化通訊流程、降低成本並改善跨多個地點的協作。 PBX 技術的進步正在推動雲端 PBX 市場的成長。傳統的 PBX 系統正被基於雲端基礎的PBX 解決方案所取代,這些解決方案提供整合通訊(UC)、行動整合、視訊會議和協作工具等進階功能。這些進步使企業能夠增強其通訊能力並提高生產力和客戶參與。此外,中小型企業對投資網際網路通訊協定語音 (VoIP) 和 PBX 系統的興趣也日益濃厚。網際網路通訊協定技術可以透過網際網路進行語音通訊,與傳統電話系統相比,可以節省成本並提高彈性。中小型企業擴大採用根據其需求量身定做的雲端基礎的PBX 系統,使他們能夠利用先進的通訊功能,而無需支付與傳統本地系統相關的高昂初始成本。
主要市場統計 | |
---|---|
基準年[2023] | 149.3億美元 |
預測年份 [2024] | 168.6億美元 |
預測年份 [2030] | 363.3億美元 |
複合年成長率(%) | 13.54% |
服務:增加使用配置和變更管理服務,以確保系統追蹤和順利部署
雲端 PBX 服務透過使用雲端進行語音通訊,為企業提供高度可擴展且彈性的語音通訊系統。雲端PBX系統配置和變更管理追蹤和管理系統配置調整,以確保其平穩且有效率地運作。該服務對於維護系統完整性、最大限度地減少停機時間以及確保變更不會中斷業務至關重要。緊急呼叫路由服務是雲端 PBX 提供的服務的關鍵要素,可確保緊急呼叫優先並有效地路由到適當的緊急服務。此功能對於公司確保員工和辦公室的安全至關重要。雲端 PBX 服務包括先進的網路流量管理功能,可最佳化資料流和語音流量。這可以最大限度地減少延遲、抖動和封包遺失,並確保高品質的服務 (QoS)。有效的流量管理可確保更清晰的語音通話和可靠的資料傳輸。雲端 PBX 系統的虛擬部署和設定使企業能夠以最少的實體基礎架構要求提供語音通訊服務。這種方法減少了部署時間,並使您能夠靈活地擴展和自訂系統以滿足您的業務需求。
組織規模:由於彈性和較低的初始成本,雲端 PBX 在中小型企業的需求日益成長。
擁有超過 250 名員工的大型公司在全球範圍內營運,需要強大、可擴展且安全的通訊解決方案,以支援跨多個地點的廣泛內部和外部通訊。大型企業正在採用雲端 PBX,因為需要靈活、創新的通訊工具來增強協作、提高業務效率、增加客戶參與並遵守國際標準和法規。此外,中小型企業(員工人數從 1 到 250 人不等)正在尋找經濟高效、可擴展且高效的通訊解決方案。雲端 PBX 平台因其彈性、初始成本低以及與其他業務工具和應用程式整合的能力而對中小型企業特別有吸引力。這使得中小型企業能夠利用以前只有大公司才能使用的先進通訊技術,並且可以促進各個領域的創新和競爭。
按行業分類:雲端 PBX 在 IT 和通訊領域實現通訊系統現代化方面具有巨大潛力
航太和國防領域擴大採用雲端 PBX 解決方案來增強團隊和合作夥伴之間的安全通訊、可擴展性以及全球協作。雲端 PBX 促進高效的全球通訊,並支援需要高安全性和可靠性的偏遠和敏感區域的操作。在汽車和運輸業,雲端 PBX 系統對於提高客戶服務和業務效率至關重要。雲端 PBX 提供的彈性和可擴展性使企業能夠有效回應波動的通話量、改善客戶體驗並簡化內部工作流程。在 BFSI 領域,雲端 PBX 對於確保安全、可靠、合規的通訊至關重要。雲端PBX支援遠距工作,為客戶服務提供先進的功能,並確保資料保護和隱私符合行業法規。適用於建築、施工和房地產市場的雲端 PBX 解決方案為企業提供行動和靈活的通訊選項,這對於行動團隊和現場通訊至關重要。該技術還支援虛擬會議和協作,這對於計劃管理和銷售流程至關重要。
消費品和零售業正在利用雲端 PBX 來增強客戶互動,包括改善呼叫管理、對遠端員工的支援以及尖峰時段的可擴展性。該技術還與 CRM 系統整合,提供有關客戶行為和偏好的寶貴見解。教育領域的雲端PBX系統支援學術機構多樣化的通訊需求,包括遠距教學、校園安全和行政業務。 Cloud PBX 提供了一個可擴展且經濟高效的解決方案,使教育機構能夠保持教師、學生和家長之間的有效溝通。在能源和公共產業領域,雲端 PBX 可確保不間斷的通訊,這對於業務連續性和緊急應變至關重要。該技術支援遠端位置的現場操作,並且透過與現有IT基礎設施整合而可靠且可擴展。政府和公共部門組織使用雲端 PBX 實現通訊系統現代化、改善公民服務、支援遠端工作並遵守先進的安全和監管標準。醫療和生命科學領域的雲端 PBX 透過可靠的通訊系統顯著改善患者照護。它支援遠端醫療服務,簡化醫療保健專業人員之間的溝通,並支援遵守健康資料保護和隱私法。 IT 和通訊部門處於實施雲端 PBX 解決方案和推動通訊技術創新的最前線。雲端 PBX 使這些產業能夠提供靈活、可擴展且安全的通訊服務,以滿足客戶的動態需求。
區域洞察
由於多種因素,雲端 PBX 在美洲的採用正在迅速擴大,其中包括通訊業者對雲端運算的採用增加,以及人工智慧和機器學習 (ML) 的不斷整合。該地區的雲端 PBX 供應商利用這些技術提供自動呼叫路由、語音辨識和自然語言處理等智慧功能,以增強整體通訊體驗。美洲的大中型企業正在採用雲端 PBX 解決方案來簡化其通訊流程。 PBX 技術的進步對於推動雲端 PBX 市場至關重要。歐洲各地的供應商不斷推出創新的新功能,以滿足不斷變化的業務需求。這些進步包括整合通訊和協作工具、與第三方應用程式的整合、高級分析、行動可訪問性等等。該地區還看到了針對中小型企業的 VoIP(IP 語音)和 PBX 系統的潛在投資。
FPNV定位矩陣
FPNV定位矩陣對於評估雲端PBX市場至關重要。我們檢視與業務策略和產品滿意度相關的關鍵指標,以對供應商進行全面評估。這種深入的分析使用戶能夠根據自己的要求做出明智的決策。根據評估,供應商被分為四個成功程度不同的像限。最前線 (F)、探路者 (P)、利基 (N) 和重要 (V)。
市場佔有率分析
市場佔有率分析是一個綜合工具,可以對雲端 PBX 市場中供應商的現狀進行深入而詳細的研究。全面比較和分析供應商在整體收益、基本客群和其他關鍵指標方面的貢獻,以便更好地了解公司的績效及其在爭奪市場佔有率時面臨的挑戰。此外,該分析還提供了對該細分市場競爭特徵的寶貴見解,包括在研究基準年中觀察到的累積、分散主導地位和合併特徵等因素。詳細程度的提高使供應商能夠做出更明智的決策並制定有效的策略,以獲得市場競爭優勢。
1. 市場滲透率:提供有關主要企業所服務的市場的全面資訊。
2. 市場開拓:我們深入研究利潤豐厚的新興市場,並分析其在成熟細分市場的滲透率。
3. 市場多元化:包括新產品發布、開拓地區、最新發展和投資的詳細資訊。
4. 競爭評估和情報:對主要企業的市場佔有率、策略、產品、認證、監管狀況、專利狀況和製造能力進行全面評估。
5. 產品開發與創新:包括對未來技術、研發活動以及突破性產品開發的智力見解。
1.雲PBX市場規模及預測是多少?
2.在雲端PBX市場預測期內,我們應該考慮投資哪些產品與應用?
3. 雲端PBX市場的技術趨勢和法規結構是什麼?
4.雲PBX市場主要廠商的市場佔有率如何?
5.進入雲端PBX市場的合適型態和策略手段是什麼?
[195 Pages Report] The Cloud PBX Market size was estimated at USD 14.93 billion in 2023 and expected to reach USD 16.86 billion in 2024, at a CAGR 13.54% to reach USD 36.33 billion by 2030.
Cloud PBX is an internet-based virtual PBX system that routes and answers incoming calls to the appropriate user extension or department. The cloud PBX market is experiencing significant growth driven by the increasing adoption of telco cloud computing, the rise of artificial intelligence (AI) and machine learning (ML), technological advancements in PBX technologies with new advanced features, and potential investments in VoIP and small business PBX systems. The primary driver of the cloud PBX market is the increasing adoption of telco cloud computing, enabling service providers to virtualize their network functions, including PBX, and deliver them as cloud-based services. Additionally, the rise of AI and ML is shaping the cloud PBX industry by introducing advanced features and capabilities. AI-powered virtual assistants and chatbots are integrated into Cloud PBX systems, enhancing customer interactions, automating routine tasks, and providing intelligent call routing. ML algorithms are also being leveraged to analyze call data and provide actionable insights for businesses to improve their communication strategies. Large and medium-sized businesses are increasingly adopting Cloud PBX solutions due to their benefits. These solutions provide flexibility, scalability, and centralized management, allowing enterprises to streamline communication processes, reduce costs, and improve collaboration across multiple locations. Technological advancements in PBX technologies are driving the growth of the cloud PBX market. Traditional PBX systems are being replaced by cloud-based PBX solutions that offer advanced features such as unified communications, mobile integration, video conferencing, and collaboration tools. These advancements provide businesses with enhanced communication capabilities, improving productivity and customer engagement. Moreover, there is a growing interest in investments in Voice over Internet Protocol (VoIP) and small business PBX systems. Voice over Internet Protocol technology enables voice communication over the Internet, offering cost savings and flexibility compared to traditional phone systems. Small businesses are increasingly adopting cloud-based PBX systems specifically made to their specific needs, allowing them to leverage advanced communication features without the requirement of the high upfront costs associated with traditional on-premises systems.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 14.93 billion |
Estimated Year [2024] | USD 16.86 billion |
Forecast Year [2030] | USD 36.33 billion |
CAGR (%) | 13.54% |
Services: Growing usage of configuration & change management services to ensure systems are tracked and implemented smoothly
Cloud PBX services provide businesses with a scalable, flexible telephony system that uses the cloud for voice communications. Configuration & change management within cloud PBX systems ensure that any system setup adjustments are tracked, managed, and implemented smoothly and efficiently. This service is crucial for maintaining system integrity, minimizing downtime, and ensuring that changes do not disrupt business operations. Emergency call routing services are a critical component of cloud PBX offerings, ensuring that emergency calls are prioritized and routed efficiently to the appropriate emergency services. This feature is vital for businesses to ensure their employees and their premises' safety and security. Cloud PBX services include sophisticated network traffic management capabilities that optimize data flow and voice traffic. This ensures high quality of service (QoS) by minimizing latency, jitter, and packet loss. Effective traffic management contributes to clearer voice calls and more reliable data transmission. The virtual deployment & setup of cloud PBX systems enable businesses to get their telephony services up and running with minimal physical infrastructure requirements. This approach reduces deployment time and offers flexibility in scaling and customizing the system according to the business needs.
Organization Size: Emerging demand for cloud PBX in small & medium enterprises due to its flexibility and lower upfront costs
Large enterprises with a workforce exceeding 250 or more employees operate on a global scale, requiring robust, scalable, and secure telecommunication solutions that can support extensive internal and external communications across multiple locations. The adoption of cloud PBX by large enterprises is driven by the need for flexible, innovative communication tools that can enhance collaborative efforts, streamline operations, improve customer engagement, and ensure compliance with international standards and regulations. Small & medium enterprises (SMEs) with employee counts ranging from 1 to 250 require cloud PBX as they seek cost-effective, scalable, and efficient telecommunication solutions that can support their growth and adapt to their changing needs. Cloud PBX platforms are particularly attractive to SMEs due to their flexibility, lower upfront costs, and the ability to incorporate with other business tools and applications. This enables SMEs to leverage advanced communication technologies that were previously accessible only to larger corporations, thus fostering innovation and competitiveness in various sectors.
Vertical: High potential of cloud PBX across IT & telecommunications sector to modernize communication systems
The aerospace & defense sector increasingly adopts cloud PBX solutions to enhance communication security, scalability, and global collaboration among teams and partners. Cloud PBX facilitates efficient global communication, supporting operations in remote and sensitive areas with high security and reliability requirements. In the automotive & transportation sector, cloud PBX systems are pivotal in improving customer service and operational efficiency. The flexibility and scalability provided by cloud PBX enable businesses to handle fluctuating call volumes efficiently, improving the customer experience and streamlining internal workflows. In the BFSI sector, cloud PBX is critical in ensuring secure, reliable, and compliant communications. It supports remote work capabilities, offers advanced features for customer service, and ensures data protection and privacy in line with industry regulations. Cloud PBX solutions in the building, construction, & real estate markets empower companies with mobile and flexible communication options, vital for teams often on the move or on-site. This technology also supports virtual meetings and collaboration, essential for project management and sales processes.
The consumer goods & retail sectors utilize cloud PBX to enhance customer interactions through improved call management, support for remote employees, and the ability to scale during peak shopping periods. This technology also integrates with CRM systems, providing valuable insights into customer behaviors and preferences. Cloud PBX systems within the education sector support the diverse communication needs of academic institutions, including distance learning, campus security, and administrative operations. Offering scalable, cost-efficient solutions, cloud PBX enables institutions to maintain effective communication among faculty, students, and parents. In the energy & utilities sector, cloud PBX ensures uninterrupted communication, which is crucial for operational continuity and emergency response. This technology supports remote field operations and integrates with existing IT infrastructure, providing reliability and scalability. Government entities & the public sector are leveraging cloud PBX to modernize communication systems, deliver improved citizen services, support remote work, and ensure high levels of security and compliance with regulatory standards. Cloud PBX in the healthcare & life sciences sector significantly enhances patient care through reliable communication systems. It enables telehealth services, streamlines communication between healthcare professionals, and supports compliance with health data protection and privacy laws. The IT & telecommunications sectors are at the forefront of deploying cloud PBX solutions, driving innovation in communication technologies. Cloud PBX enables these industries to offer flexible, scalable, and secure communication services, catering to the dynamic needs of their customers.
Regional Insights
Cloud PBX adoption is rapidly expanding across the Americas, driven by several factors, such as the increasing adoption of telco cloud computing coupled with the rise in the integration of AI and machine learning (ML). Cloud PBX providers in the region are leveraging these technologies to offer smart features, such as automated call routing, speech recognition, and natural language processing, to enhance the overall communication experience. Large and medium-sized enterprises in the Americas are embracing cloud PBX solutions to streamline their communication processes. Technological advancements in PBX technologies are crucial in driving the cloud PBX market. Providers across Europe are constantly innovating and introducing new advanced features to meet the evolving demands of businesses. These advancements include unified communication and collaboration tools, integration with third-party applications, advanced analytics, and mobile accessibility. The region also witnesses potential investments in Voice over IP (VoIP) and small business PBX systems.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Cloud PBX Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud PBX Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Cloud PBX Market, highlighting leading vendors and their innovative profiles. These include 3CX, 8x8, Inc., astTECS Communications Pvt. Ltd., AT&T Inc., Avaya LLC, Barracuda Networks, Inc., CallHippo, Cisco Systems, Inc., D-Link Corporation, Deutsche Telekom AG, DialerHQ, DIALPAD, INC., DigitalWell, Epygi Technologies LLC, Freshworks Inc., Google LLC by Alphabet Inc., GoTo Technologies USA, Inc., Lingo Telecom, LLC, Microsoft Corporation, Mitel Networks Corporation, Nextiva, Inc., Ooma, Inc., Oracle Corporation, PortaOne, Inc., PortSIP Solutions, Inc., RingCentral, Inc., SoftBank Group Corp., Tata Teleservices Limited, The Real PBX Limited, TollFreeForwarding.com, TPx Communications, UniTel Voice, LLC, Verizon Communications Inc., VirtualPBX.Com, Inc., Vodafone Group PLC, Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, Wildix OU, Xiamen Yeastar Information Technology Co., Ltd., and Zoom Video Communications, Inc..
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the Cloud PBX Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud PBX Market?
3. What are the technology trends and regulatory frameworks in the Cloud PBX Market?
4. What is the market share of the leading vendors in the Cloud PBX Market?
5. Which modes and strategic moves are suitable for entering the Cloud PBX Market?