呼叫中心市場：按組件、部署、產業 - 2023-2030 年全球預測

全球呼叫中心市場預計2023年將大幅成長273.2億美元，年複合成長率為8.17%，到2030年將達到驚人的475.7億美元。

FPNV定位矩陣

FPNV定位矩陣對於評估全球呼叫中心市場至關重要。透過檢查業務策略和產品滿意度的關鍵指標，我們對供應商進行全面評估，使您能夠根據您的特定需求做出明智的資訊。這種進階分析將供應商分為四個像限，並取得了不同程度的成功：前沿 (F)、探路者 (P)、利基 (N) 和重要 (V)。

市佔率分析

市場佔有率分析可以深入了解供應商在特定市場領域的當前地位。比較供應商對總收入、基本客群和其他關鍵指標的貢獻，可以幫助公司更好地了解他們在爭奪市場佔有率時的表現以及面臨的情況。該分析還揭示了特定行業的競爭程度、累積和合併的優勢以及研究基準年的合併特徵。

本報告提供了以下幾點見解：

1. 市場滲透率：提供有關主要企業所服務的市場的全面資訊。

2. 市場開發：提供有關利潤豐厚的新興市場的詳細資訊，並分析其在成熟市場的滲透率。

3. 市場多元化：提供有關新產品發布、未開發地區、最新發展和投資的詳細資訊。

4.市場趨勢：全面了解COVID-19、俄羅斯-烏克蘭衝突和高通膨的累積影響。

5.競爭評估與資訊：對主要企業的市場佔有率、策略、產品、認證、法規狀況、專利狀況、製造能力等進行綜合評估。

6. 產品開發與創新：提供對未來技術、研發活動和突破性產品開發的見解。

本報告回答了以下問題：

1.全球呼叫中心市場規模及預測為何？

2.在預測期內，COVID-19 對全球呼叫中心市場的阻礙因素和影響為何？

3. 在預測期內，全球呼叫中心市場需要投資哪些產品/細分市場/用途/領域？

4.呼叫中心在全球市場的競爭策略為何？

5. 全球呼叫中心市場的技術趨勢和法律規範是什麼？

6.全球呼叫中心市場主要廠商的市佔率為何？

7. 呼叫中心進入全球市場需要採取哪些型態和策略措施？

目錄

第1章 前言

第2章 調查方法

第3章 執行摘要

第4章 市場概況

第5章 市場洞察

• 市場動態
  • 促進因素
    • 公司越來越注重為客戶提供更好的服務
    • RPA 在呼叫中心的使用增加
    • 自助服務的重要性顯著增加
  • 抑制因素
    • 呼叫中心流程涉及各種複雜性。
  • 機會
    • 透過採用人工智慧提高生產力
    • 採用雲端通訊持續重構呼叫中心
  • 任務
    • 呼叫中心和法規環境
• 市場趨勢
• COVID-19 的累積影響
• 俄羅斯-烏克蘭衝突的累積影響
• 高通膨的累積效應
• 波特五力分析
• 價值鍊和關鍵路徑分析
• 法律規範
• 客戶客製化

第6章 呼叫中心市場：依組成部分

• 介紹
• 諮詢與培訓
• 整合部署
• 解決方案
  • 自動呼叫分配器
  • 呼叫中心人員最佳化
  • 電腦電話整合
  • 智慧型呼叫路由
  • 智慧虛擬助理
  • 自動語音應答
  • 報告與分析
• 支援與維護

第7章 呼叫中心市場：依發展分類

• 介紹
• 雲端基礎的呼叫中心
• 混合呼叫中心
• 本地呼叫中心

第8章 呼叫中心市場：依行業分類

• 介紹
• BFSI
• 政府
• 衛生保健
• 資訊科技與電信
• 媒體與娛樂
• 零售和消費品
• 旅遊和招待

第9章 美洲呼叫中心市場

• 介紹
• 阿根廷
• 巴西
• 加拿大
• 墨西哥
• 美國

第10章 亞太呼叫中心市場

• 介紹
• 澳洲
• 中國
• 印度
• 印尼
• 日本
• 馬來西亞
• 菲律賓
• 新加坡
• 韓國
• 台灣
• 泰國
• 越南

第11章歐洲、中東和非洲呼叫中心市場

• 介紹
• 丹麥
• 埃及
• 芬蘭
• 法國
• 德國
• 以色列
• 義大利
• 荷蘭
• 奈及利亞
• 挪威
• 波蘭
• 卡達
• 俄羅斯
• 沙烏地阿拉伯
• 南非
• 西班牙
• 瑞典
• 瑞士
• 土耳其
• 阿拉伯聯合大公國
• 英國

第12章競爭形勢

• FPNV定位矩陣
• 市佔率分析：主要企業
• 競爭情境分析：主要企業

第13章上市公司名單

第14章附錄

• 討論指南
• 關於許可證和定價

The Global Call Centres Market is forecasted to grow significantly, with a projected USD 27.32 billion in 2023 at a CAGR of 8.17% and expected to reach a staggering USD 47.57 billion by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Call Centres Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Call Centres Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Component, market is studied across Consulting & Training, Integration & Deployment, Solutions, and Support & Maintenance. The Solutions is further studied across Automatic Call Distributors, Call Center Workforce Optimization, Computer Telephony Integration, Intelligent Call Routing, Intelligent Virtual Assistants, Interactive Voice Response, and Reporting & Analytics. The Support & Maintenance is projected to witness significant market share during forecast period.

Based on Deployment, market is studied across Cloud-Based Call Centers, Hybrid Call Centers, and On-Premise Call Centers. The Cloud-Based Call Centers is projected to witness significant market share during forecast period.

Based on Vertical, market is studied across BFSI, Government, Healthcare, IT & Telecom, Media & Entertainment, Retail & Consumer Goods, and Travel & Hospitality. The Retail & Consumer Goods is projected to witness significant market share during forecast period.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Americas commanded largest market share of 38.75% in 2022, followed by Europe, Middle East & Africa.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Call Centres Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Call Centres Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Call Centres Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Call Centres Market?

4. What is the competitive strategic window for opportunities in the Global Call Centres Market?

5. What are the technology trends and regulatory frameworks in the Global Call Centres Market?

6. What is the market share of the leading vendors in the Global Call Centres Market?

7. What modes and strategic moves are considered suitable for entering the Global Call Centres Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Limitations
• 1.7. Assumptions
• 1.8. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

• 4.1. Introduction
• 4.2. Call Centres Market, by Component, 2022 vs 2030
• 4.3. Call Centres Market, by Deployment, 2022 vs 2030
• 4.4. Call Centres Market, by Vertical, 2022 vs 2030
• 4.5. Call Centres Market, by Region, 2022 vs 2030

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Growing focus of companies on providing better services to the customers
    • 5.1.1.2. The increasing use of RPA in call centers
    • 5.1.1.3. Significant increase in the importance of self service
  • 5.1.2. Restraints
    • 5.1.2.1. Involvement of various complexities in the processes of call centre
  • 5.1.3. Opportunities
    • 5.1.3.1. Increased productivity with the introduction of artificial intelligence
    • 5.1.3.2. Continuous reshaping of call centres due to introduction of cloud communication
  • 5.1.4. Challenges
    • 5.1.4.1. Call centres and the regulatory environment
• 5.2. Market Trends
• 5.3. Cumulative Impact of COVID-19
• 5.4. Cumulative Impact of Russia-Ukraine Conflict
• 5.5. Cumulative Impact of High Inflation
• 5.6. Porter's Five Forces Analysis
  • 5.6.1. Threat of New Entrants
  • 5.6.2. Threat of Substitutes
  • 5.6.3. Bargaining Power of Customers
  • 5.6.4. Bargaining Power of Suppliers
  • 5.6.5. Industry Rivalry
• 5.7. Value Chain & Critical Path Analysis
• 5.8. Regulatory Framework
• 5.9. Client Customization

6. Call Centres Market, by Component

• 6.1. Introduction
• 6.2. Consulting & Training
• 6.3. Integration & Deployment
• 6.4. Solutions
  • 6.4.1. Automatic Call Distributors
  • 6.4.2. Call Center Workforce Optimization
  • 6.4.3. Computer Telephony Integration
  • 6.4.4. Intelligent Call Routing
  • 6.4.5. Intelligent Virtual Assistants
  • 6.4.6. Interactive Voice Response
  • 6.4.7. Reporting & Analytics
• 6.5. Support & Maintenance

7. Call Centres Market, by Deployment

• 7.1. Introduction
• 7.2. Cloud-Based Call Centers
• 7.3. Hybrid Call Centers
• 7.4. On-Premise Call Centers

8. Call Centres Market, by Vertical

• 8.1. Introduction
• 8.2. BFSI
• 8.3. Government
• 8.4. Healthcare
• 8.5. IT & Telecom
• 8.6. Media & Entertainment
• 8.7. Retail & Consumer Goods
• 8.8. Travel & Hospitality

9. Americas Call Centres Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Call Centres Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Call Centres Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. FPNV Positioning Matrix
• 12.2. Market Share Analysis, By Key Player
• 12.3. Competitive Scenario Analysis, By Key Player

13. List of Company Mentioned

14. Appendix

• 14.1. Discussion Guide
• 14.2. License & Pricing

LIST OF FIGURES

• FIGURE 1. CALL CENTRES MARKET RESEARCH PROCESS
• FIGURE 2. CALL CENTRES MARKET SIZE, 2022 VS 2030
• FIGURE 3. CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. CALL CENTRES MARKET SIZE, BY COMPONENT, 2022 VS 2030 (%)
• FIGURE 5. CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2022 VS 2030 (%)
• FIGURE 6. CALL CENTRES MARKET SIZE, BY VERTICAL, 2022 VS 2030 (%)
• FIGURE 7. CALL CENTRES MARKET SIZE, BY REGION, 2022 VS 2030 (%)
• FIGURE 8. CALL CENTRES MARKET DYNAMICS
• FIGURE 9. CALL CENTRES MARKET SIZE, BY COMPONENT, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 10. CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 11. CALL CENTRES MARKET SIZE, BY VERTICAL, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 12. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 13. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 14. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 15. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
• FIGURE 16. CALL CENTRES MARKET, FPNV POSITIONING MATRIX, 2022
• FIGURE 17. CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2022

LIST OF TABLES

• TABLE 1. CALL CENTRES MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
• TABLE 3. CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 5. CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 6. CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 7. CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 8. CALL CENTRES MARKET SIZE, BY SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 18. CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 22. CALL CENTRES MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. CALL CENTRES MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 30. AMERICAS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 31. AMERICAS CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 32. AMERICAS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 33. AMERICAS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 34. ARGENTINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 35. ARGENTINA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 36. ARGENTINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 37. ARGENTINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 38. BRAZIL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 39. BRAZIL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 40. BRAZIL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 41. BRAZIL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 42. CANADA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 43. CANADA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 44. CANADA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 45. CANADA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 46. MEXICO CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 47. MEXICO CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 48. MEXICO CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 49. MEXICO CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 50. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 51. UNITED STATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 52. UNITED STATES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 53. UNITED STATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 54. UNITED STATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 55. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 56. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 57. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 58. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 59. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 60. AUSTRALIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 61. AUSTRALIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 62. AUSTRALIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 63. AUSTRALIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 64. CHINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 65. CHINA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 66. CHINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 67. CHINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 68. INDIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 69. INDIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 70. INDIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 71. INDIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 72. INDONESIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 73. INDONESIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 74. INDONESIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 75. INDONESIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 76. JAPAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 77. JAPAN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 78. JAPAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 79. JAPAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 80. MALAYSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 81. MALAYSIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 82. MALAYSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 83. MALAYSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 84. PHILIPPINES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 85. PHILIPPINES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 86. PHILIPPINES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 87. PHILIPPINES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 88. SINGAPORE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 89. SINGAPORE CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 90. SINGAPORE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 91. SINGAPORE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 92. SOUTH KOREA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 93. SOUTH KOREA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 94. SOUTH KOREA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 95. SOUTH KOREA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 96. TAIWAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 97. TAIWAN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 98. TAIWAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 99. TAIWAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 100. THAILAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 101. THAILAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 102. THAILAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 103. THAILAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 104. VIETNAM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 105. VIETNAM CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 106. VIETNAM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 107. VIETNAM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 108. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 109. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 110. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 111. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 112. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 113. DENMARK CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 114. DENMARK CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 115. DENMARK CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 116. DENMARK CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 117. EGYPT CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 118. EGYPT CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 119. EGYPT CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 120. EGYPT CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 121. FINLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 122. FINLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 123. FINLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 124. FINLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 125. FRANCE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 126. FRANCE CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 127. FRANCE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 128. FRANCE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 129. GERMANY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 130. GERMANY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 131. GERMANY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 132. GERMANY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 133. ISRAEL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 134. ISRAEL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 135. ISRAEL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 136. ISRAEL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 137. ITALY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 138. ITALY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 139. ITALY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 140. ITALY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 141. NETHERLANDS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 142. NETHERLANDS CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 143. NETHERLANDS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 144. NETHERLANDS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 145. NIGERIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 146. NIGERIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 147. NIGERIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 148. NIGERIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 149. NORWAY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 150. NORWAY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 151. NORWAY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 152. NORWAY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 153. POLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 154. POLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 155. POLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 156. POLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 157. QATAR CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 158. QATAR CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 159. QATAR CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 160. QATAR CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 161. RUSSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 162. RUSSIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 163. RUSSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 164. RUSSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 165. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 166. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 167. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 168. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 169. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 170. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 171. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 172. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 173. SPAIN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 174. SPAIN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 175. SPAIN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 176. SPAIN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 177. SWEDEN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 178. SWEDEN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 179. SWEDEN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 180. SWEDEN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 181. SWITZERLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 182. SWITZERLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 183. SWITZERLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 184. SWITZERLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 185. TURKEY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 186. TURKEY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 187. TURKEY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 188. TURKEY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 189. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 190. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 191. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 192. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 193. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 194. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 195. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 196. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 197. CALL CENTRES MARKET, FPNV POSITIONING MATRIX, 2022
• TABLE 198. CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2022
• TABLE 199. CALL CENTRES MARKET LICENSE & PRICING