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市場調查報告書

商品編碼

1915618

2025-2029年全球即時人工智慧代理輔助市場

Global Real-Time AI Agent Assist Market 2025-2029

出版日期: 2026年01月19日 | 出版商:

TechNavio | 英文 298 Pages | 訂單完成後即時交付

價格

簡介目錄

全球即時人工智慧代理輔助市場預計將以27.3%的複合年成長率成長，在2024年至2029年的預測期內達到100.366億美元。本報告對全球即時人工智慧代理輔助市場進行了全面分析，包括市場規模和預測、趨勢、成長要素和挑戰，以及對約25家公司的供應商分析。

該報告對當前市場格局、最新市場趨勢和促進因素以及整體市場環境進行了最新分析。市場成長的促進因素包括：先進生成式人工智慧的廣泛應用和整合、對客戶體驗和客服人員賦能的日益重視，以及對營運效率的策略需求。

本研究採用客觀的方法，結合一手和二手訊息，包括來自主要行業相關人員的意見。報告包含全面的市場規模數據、區域細分分析、供應商格局以及對主要企業的分析。報告提供歷史數據和預測數據。

市場覆蓋範圍
基準年	2025
目標期	2029
預測期	2025-2029
成長勢頭	加速度
同比	20.6%
複合年成長率	27.3%
增量	10,036,600,000 美元

研究指出，透過主動式和預測式輔助大規模的超個人化是未來幾年推動全球即時人工智慧代理輔助市場成長的關鍵因素之一。此外，代理副駕駛的興起、深度工作流程整合、垂直整合以及產業專用的人工智慧模型的開發預計也將為市場帶來巨大的需求。

區域細分
區域比較
北美洲
- 美國
- 加拿大
- 墨西哥
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 澳洲
- 印尼
歐洲
- 英國
- 德國
- 法國
- 西班牙
- 義大利
- 荷蘭
南美洲
- 巴西
- 阿根廷
- 哥倫比亞
中東和非洲
- 阿拉伯聯合大公國
- 南非
- 沙烏地阿拉伯
- 土耳其
- 以色列
各區域的市場機遇

第12章：促進因素、挑戰與機遇

市場促進因素
市場挑戰
促進因素和挑戰的影響
市場機遇

第13章競爭格局

概述
競爭格局
令人困惑的局面
產業風險

第14章競爭分析

公司簡介
企業排名指數
公司市場定位
Azumo
Balto Software Inc.
Code Brew Labs
Cognigy GmbH
Deviniti
Emerline
Google LLC
HatchWorks
Help Scout
IBM Corp.
Microsoft Corp.
Netomi
SoluLab
Tidio LLC
Zendesk Inc.

第15章附錄

簡介目錄

Product Code: IRTNTR81012

The global real-time AI agent assist market is forecasted to grow by USD 10036.6 mn during 2024-2029, accelerating at a CAGR of 27.3% during the forecast period. The report on the global real-time AI agent assist market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by proliferation and integration of advanced generative ai, intensifying focus on customer experience and agent empowerment, strategic imperative for operational efficiency.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	20.6%
CAGR	27.3%
Incremental Value	$10036.6 mn

Technavio's global real-time AI agent assist market is segmented as below:

By Service

Professional services
Managed services

By Deployment

Cloud-based
On-premises

By End-User

BFSI
IT and telecom
Retail and e-commerce
Healthcare
Automotive

Geography

North America
- US
- Canada
- Mexico
APAC
- China
- India
- Japan
- South Korea
- Australia
- Indonesia
Europe
- UK
- Germany
- France
- Spain
- Italy
- The Netherlands
South America
- Brazil
- Argentina
- Colombia
Middle East and Africa
- UAE
- South Africa
- Turkey
Rest of World (ROW)

This study identifies the hyper-personalization at scale through proactive and predictive assistance as one of the prime reasons driving the global real-time AI agent assist market growth during the next few years. Also, rise of agent copilot and deep workflow integration and verticalization and development of industry-specific AI models will lead to sizable demand in the market.

The report on the global real-time AI agent assist market covers the following areas:

Global real-time AI agent assist market sizing
Global real-time AI agent assist market forecast
Global real-time AI agent assist market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global real-time AI agent assist market vendors that include 10Clouds, Azumo, Balto Software Inc., Code Brew Labs, Cognigy GmbH, Deviniti, Emerline, Google LLC, HatchWorks, Help Scout, Imobisoft Ltd., IBM Corp., Microsoft Corp., Netomi, SoluLab, Stepwise, Tidio LLC, Vstorm Sp. z o.o., Zendesk Inc.. Also, the global real-time AI agent assist market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Service
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
2.3 Factors of disruption
2.4 Impact of drivers and challenges

3 Market Landscape

3.1 Market ecosystem
3.2 Market characteristics
3.3 Value chain analysis

4 Market Sizing

4.1 Market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029

5 Historic Market Size

5.1 Global Real-Time AI Agent Assist Market 2019 - 2023
- Historic Market Size - Data Table on Global Real-Time AI Agent Assist Market 2019 - 2023 ($ million)
5.2 Service segment analysis 2019 - 2023
- Historic Market Size - Service Segment 2019 - 2023 ($ million)
5.3 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.4 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Five Forces Analysis

6.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
6.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
6.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
6.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
6.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
6.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
6.7 Market condition

7 Market Segmentation by Service

7.1 Market segments
7.2 Comparison by Service
7.3 Professional services - Market size and forecast 2024-2029
7.4 Managed services - Market size and forecast 2024-2029
7.5 Market opportunity by Service
- Market opportunity by Service ($ million)

8 Market Segmentation by Deployment

8.1 Market segments
8.2 Comparison by Deployment
8.3 Cloud-based - Market size and forecast 2024-2029
8.4 On-premises - Market size and forecast 2024-2029
8.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)

9 Market Segmentation by End-user

9.1 Market segments
9.2 Comparison by End-user
9.3 BFSI - Market size and forecast 2024-2029
9.4 IT and telecom - Market size and forecast 2024-2029
9.5 Retail and e-commerce - Market size and forecast 2024-2029
9.6 Healthcare - Market size and forecast 2024-2029
9.7 Automotive - Market size and forecast 2024-2029
9.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)

10 Customer Landscape

10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

11.1 Geographic segmentation
11.2 Geographic comparison
11.3 North America - Market size and forecast 2024-2029
- 11.3.1 US - Market size and forecast 2024-2029
- 11.3.2 Canada - Market size and forecast 2024-2029
- 11.3.3 Mexico - Market size and forecast 2024-2029
11.4 APAC - Market size and forecast 2024-2029
- 11.4.1 China - Market size and forecast 2024-2029
- 11.4.2 India - Market size and forecast 2024-2029
- 11.4.3 Japan - Market size and forecast 2024-2029
- 11.4.4 South Korea - Market size and forecast 2024-2029
- 11.4.5 Australia - Market size and forecast 2024-2029
- 11.4.6 Indonesia - Market size and forecast 2024-2029
11.5 Europe - Market size and forecast 2024-2029
- 11.5.1 UK - Market size and forecast 2024-2029
- 11.5.2 Germany - Market size and forecast 2024-2029
- 11.5.3 France - Market size and forecast 2024-2029
- 11.5.4 Spain - Market size and forecast 2024-2029
- 11.5.5 Italy - Market size and forecast 2024-2029
- 11.5.6 The Netherlands - Market size and forecast 2024-2029
11.6 South America - Market size and forecast 2024-2029
- 11.6.1 Brazil - Market size and forecast 2024-2029
- 11.6.2 Argentina - Market size and forecast 2024-2029
- 11.6.3 Colombia - Market size and forecast 2024-2029
11.7 Middle East and Africa - Market size and forecast 2024-2029
- 11.7.1 UAE - Market size and forecast 2024-2029
- 11.7.2 South Africa - Market size and forecast 2024-2029
- 11.7.3 Saudi Arabia - Market size and forecast 2024-2029
- 11.7.4 Turkey - Market size and forecast 2024-2029
- 11.7.5 Israel - Market size and forecast 2024-2029
11.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)

12 Drivers, Challenges, and Opportunity

12.1 Market drivers
- Proliferation and integration of advanced generative AI
- Intensifying focus on customer experience and agent empowerment
- Strategic imperative for operational efficiency
12.2 Market challenges
- Navigating data privacy and evolving regulatory landscapes
- Overcoming complex integration with legacy systems
- High implementation costs and demonstrating tangible Return on Investment (ROI)
12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities
- Hyper-personalization at scale through proactive and predictive assistance
- Rise of agent copilot and deep workflow integration
- Verticalization and development of industry-specific AI models

13 Competitive Landscape

13.1 Overview
13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
- Overview on factors of disruption
13.4 Industry risks
- Impact of key risks on business

14 Competitive Analysis

14.1 Companies profiled
- Companies covered
14.2 Company ranking index
- Company ranking index
14.3 Market positioning of companies
- Matrix on companies position and classification
14.4 Azumo
- Azumo - Overview
- Azumo - Product / Service
- Azumo - Key offerings
- SWOT
14.5 Balto Software Inc.
- Balto Software Inc. - Overview
- Balto Software Inc. - Product / Service
- Balto Software Inc. - Key offerings
- SWOT
14.6 Code Brew Labs
- Code Brew Labs - Overview
- Code Brew Labs - Product / Service
- Code Brew Labs - Key offerings
- SWOT
14.7 Cognigy GmbH
- Cognigy GmbH - Overview
- Cognigy GmbH - Product / Service
- Cognigy GmbH - Key offerings
- SWOT
14.8 Deviniti
- Deviniti - Overview
- Deviniti - Product / Service
- Deviniti - Key offerings
- SWOT
14.9 Emerline
- Emerline - Overview
- Emerline - Product / Service
- Emerline - Key offerings
- SWOT
14.10 Google LLC
- Google LLC - Overview
- Google LLC - Product / Service
- Google LLC - Key offerings
- SWOT
14.11 HatchWorks
- HatchWorks - Overview
- HatchWorks - Product / Service
- HatchWorks - Key offerings
- SWOT
14.12 Help Scout
- Help Scout - Overview
- Help Scout - Product / Service
- Help Scout - Key offerings
- SWOT
14.13 IBM Corp.
- IBM Corp. - Overview
- IBM Corp. - Business segments
- IBM Corp. - Key news
- IBM Corp. - Key offerings
- IBM Corp. - Segment focus
- SWOT
14.14 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT
14.15 Netomi
- Netomi - Overview
- Netomi - Product / Service
- Netomi - Key offerings
- SWOT
14.16 SoluLab
- SoluLab - Overview
- SoluLab - Product / Service
- SoluLab - Key offerings
- SWOT
14.17 Tidio LLC
- Tidio LLC - Overview
- Tidio LLC - Product / Service
- Tidio LLC - Key offerings
- SWOT
14.18 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- SWOT

15 Appendix

15.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
15.3 Currency conversion rates for US$
- Currency conversion rates for US$
15.4 Research methodology
- Research methodology
15.5 Data procurement
- Information sources
15.6 Data validation
- Data validation
15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
15.8 Data synthesis
- Data synthesis
15.9 360 degree market analysis
- 360 degree market analysis
15.10 List of abbreviations
- List of abbreviations