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2025 年基準：診斷影像領域顧客體驗與服務績效展望
市場調查報告書
商品編碼
1812614

2025 年基準：診斷影像領域顧客體驗與服務績效展望

Benchmarking for 2025: Diagnostic Imaging Customer Experience and Service Performance Perspectives
出版日期: | 出版商: IMV Medical Information | 英文 260 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

本研究深入探討了客戶旅程中各個接觸點如何影響客戶體驗評分，並對 11 家不同製造商的表現進行了深入分析。我們邀請 300 名診斷影像專業人士對他們在與原始設備製造商 (OEM) 的特定接觸點的體驗進行評分，包括產品認知、產品選擇、服務和支援。我們也詢問了診斷影像專業人士在臨床支援和病患工作流程中對 AI/ML 應用的使用情況和滿意度。

研究目標

  • 了解並比較 11 家製造商的客戶體驗績效。
  • 檢視與購前體驗、產品體驗和購後體驗相關的特定接觸點的顧客滿意度。
  • 了解特定屬性在顧客體驗中的相對重要性。
  • 考察 AI/ML 應用在臨床支援和病患工作流程中的使用與滿意度。

目錄(top line報告)

  • 研究的概要與目的
  • 摘要整理
  • 人口統計
  • 診斷影像廠商排行榜
  • 廠商簡介
    • Canon Medical Systems (Toshiba)
    • Carestream
    • FujiFilm (incl. Hitachi)
    • GE Healthcare
    • Hologic
    • Konica Minolta
    • Philips Healthcare
    • Samsung
    • Shimadzu
    • Siemens Healthineers
    • United Imaging
  • 調查手法
  • 關於美國

刊載企業

  • Canon Medical Systems (Toshiba)
  • Carestream
  • FujiFilm (incl. Hitachi)
  • Hologic
  • Konica Minolta
  • Philips Healthcare
  • Samsung
  • Shimadzu
  • Siemens Healthineers
  • United Imaging

排名接觸點

  • 設備的認識
  • 設備相關知識
  • 設備的選擇
  • 設備的完全性
  • 所提供服務
  • 所提供支援
  • 滿意度和忠誠心
簡介目錄
Product Code: 25-047

This study offers an in-depth analysis of the performance of 11 different manufacturers with a deep dive into how a variety of touch points across the customer journey shapes customer experience scores. We asked 300 diagnostic imaging professionals to evaluate their experiences during specific touchpoints with OEMs, such as product awareness, selection, service, and support. We also asked diagnostic imaging professionals about the usage and satisfaction with AI/ML applications for clinical support and patient workflow.

Study Objectives:

  • Understand and compare customer experience performance for 11 manufacturers.
  • Explore customer satisfaction on specific touchpoints associated with the pre-purchase experience, product experience, and post-purchase experience.
  • Understand the relative importance of specific attributes for customer experience.
  • Explore usage and satisfaction with AI/ML applications for clinical support and patient workflow.

Table of Contents (Topline Report)

  • Study Overview and Objectives
  • Executive Summary
  • Demographics
  • Diagnostic Imaging Manufacturer Rankings
  • Manufacturer Profiles
    • Canon Medical Systems (Toshiba)
    • Carestream
    • FujiFilm (incl. Hitachi)
    • GE Healthcare
    • Hologic
    • Konica Minolta
    • Philips Healthcare
    • Samsung
    • Shimadzu
    • Siemens Healthineers
    • United Imaging
  • Methodology
  • About Us

Companies Mentioned

  • Canon Medical Systems (Toshiba)
  • Carestream
  • FujiFilm (incl. Hitachi)
  • Hologic
  • Konica Minolta
  • Philips Healthcare
  • Samsung
  • Shimadzu
  • Siemens Healthineers
  • United Imaging

Ranked Touchpoints

  • Equipment Awareness
  • Equipment Knowledge
  • Equipment Selection
  • Equipment Integrity
  • Service Provided
  • Support Provided
  • Satisfaction and Loyalty