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市場調查報告書

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1008296

世界服務分類（2021）

IDC's Worldwide Services Taxonomy, 2022

出版日期: 2022年07月21日 | 出版商:

IDC | 英文 105 Pages | 訂單完成後即時交付

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簡介目錄

IDC的服務分類方法全面、規範地代表全球服務市場，全面、規範地捕捉全球服務市場，對外部IT服務和業務服務進行定義和分類，是最好的信息來源。

本報告描述了全球服務分類，將各個基礎設施市場分為三個主要細分市場：面向項目的服務、管理服務和支持服務，以及每個服務的定義，提供相關市場等信息。

IDC 世界服務分類

2021年服務分類變化

分類概述

服務概覽市場評論

分層映射：服務一級/二級市場

服務市場分類
- 基金會市場視圖
  - 服務提取市場視圖

定義

標準服務視圖
- 面向項目的服務
  - 管理諮詢
  - IT 諮詢
  - 系統集成
  - 與網絡諮詢集成
  - 定制應用開發
- 託管服務
  - 業務流程外包
    - 主要常見業務流程外包服務
    - 人力資源業務流程外包服務
    - 採購業務流程外包服務
    - 財務會計業務流程外包服務
    - 客戶關懷業務流程外包服務
    - 其他業務流程外包服務
    - 培訓業務外包服務
    - 營銷業務流程外包
    - 物流業務流程外包
    - 垂直（特定行業）業務流程外包服務
    - BPaaS（Business Process as a Service）
  - 應用管理
  - 託管應用程序管理
  - IT外包
  - 網絡和端點外包
  - 託管基礎設施服務
- 支持服務
  - 硬件部署和支持
    - 部署服務
    - 退役服務
    - 支持服務
    - 託管支持服務
    - 保護服務（意外損壞）
  - 軟件部署和支持
    - 服務部署
    - 支持服務
    - 打包軟件
  - IT 教育和培訓
IDC 對標準服務的看法不包括基金會市場
- 產品工程和運營技術服務
  - 產品工程服務
  - 產品生命週期管理
  - 嵌入式技術服務
  - 運營技術服務
  - 業務技能培訓
  - 運營商網絡基礎設施外包
  - 離散測試服務
  - 外包文件服務

參考

調查方法
附錄
- 附錄A：IDC服務市場預測與競爭分析研究方法
  - 需求方調查法
    - 外部服務支出
    - 目標市場
    - 專屬市場
    - 服務支出模型
    - 服務支出調查
    - 預測先決條件
    - 預測性調查方法
  - 供給側研究方法
    - 企業盈利建模
    - 定義收入的標準
    - 預訂
    - 收入確認
    - 自有收入
    - 服務聯盟和分包收入
    - 產品轉售收入
    - 日曆和會計年度
    - 匯率的處理
    - 將收入分配到地理區域
    - 歷史數據報告
    - "其他" 決定
    - 供應商收入共享頂線數據模型
- 附錄B：IDC服務市場預測與競爭分析研究方法
總結

簡介目錄

Product Code: US47769222

This IDC study provides a detailed description of IDC's services market taxonomy. In 2022, the taxonomy includes individual foundation markets grouped within three primary market segments: project-oriented services, managed services, and support services. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters."IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

IDC's Worldwide Services Taxonomy

Services Taxonomy Changes for 2022

Taxonomy Overview

Comments on Services Overview Market

Hierarchical Mapping: Services Primary/Secondary Markets

Services Market Classifications
- Foundation Market View
  - Services Extraction Market View

Definitions

Standard Services View
- Project-Oriented Services
  - Business Consulting
    - Exceptions and Exclusions
  - IT Consulting
    - Exceptions and Exclusions
  - Systems Integration
    - Exceptions and Exclusions
  - Network Consulting
    - Exceptions and Exclusions
  - Network Integration
  - Custom Application Development
    - Exceptions and Exclusions
- Managed Services
  - Business Process Outsourcing
    - Key Horizontal Business Process Outsourcing Services
    - Human Resources Business Process Outsourcing Services
    - Procurement Business Process Outsourcing Services
    - Finance and Accounting Business Process Outsourcing Services
    - Customer Care Business Process Outsourcing Services
    - "Other" Horizontal Business Process Outsourcing Services
    - Training Business Outsourcing Services
    - Logistics Business Process Outsourcing
    - Vertical (Industry-Specific) Business Process Outsourcing Services
    - Business Process as a Service
  - Application Management
    - Exceptions and Exclusions
  - Hosted Application Management
    - Exceptions and Exclusions
  - IT Outsourcing
    - Exceptions and Exclusions
  - Network and Endpoint Outsourcing
    - Exceptions and Exclusions
  - Hosting Infrastructure Services
    - Exceptions and Exclusions
- Support Services
  - Customer Success Services
    - Exceptions and Exclusions
  - Hardware Deploy and Support
    - Deployment Services
    - Decommissioning Services
    - Support Services
    - Managed Support Services
    - Protection Services (Accidental Damages)
  - Software Deploy and Support
    - Deploy Services
    - Support Services
    - Packaged Software
  - IT Education and Training
    - Exceptions and Exclusions
Foundation Markets Outside of IDC's Standard Services View
- Digital Engineering and Operational Technology Services
  - Product Engineering Services
  - Operational Technology Services
  - Digital Engineering Services
Core Elements
Target Industries
- Marketing Services (a New IDC Foundation Market)
  - Marketing and Advertising Services
    - 'Note on Data Professional Services
  - Media Services
Services Extraction Markets
- 3rd Platform Extraction Markets
  - Four Pillars
    - Business Analytics Services
    - Cloud Services
    - Enterprise Mobility Services
    - Social Business Services
  - Innovation Accelerators
    - Internet of Things Services
    - Blockchain Services
- Business Model Extraction Markets
  - Digital Services
  - What Are Digital Services?
  - Digital Transformation
    - Digital Strategy Consulting Services
  - Customer Experience Services
    - 'Strategy Services
    - Marketing and Design Transformation Services
  - Experience Design and Build Services
  - Spatial Design Services
  - Marketing and Advertising Services
  - Media Services
  - Sales and Channel Support Services
    - Experience Platform Management
  - Customer Care Business Process Services
  - Digital Workplace Services
    - What Are the Main Types of Digital Workplace Services That Employees Will See, and How Will They Change Their Workstyle?
    - What Are the Back-End Transformations That Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?
  - Offshore Services
- Infrastructure Extraction Markets
  - Security Services
    - Managed Services
    - Project-Oriented Services
    - Support Services
  - Storage Services
  - Business Continuity/Disaster Recovery Services
  - Datacenter Services
  - Server Virtualization Services

Learn More

Methodology
Appendix
- Appendix A: IDC's Services Market Forecast and Competitive Analysis Methodology
  - Demand-Side Methodology
    - External Services Spending
    - Addressable Market
    - Captive Market
    - Services Spending Model
    - Services Spending Surveys
    - Forecast Assumptions
    - Forecasting Methodology
  - Supply-Side Methodology
    - Company Revenue Modeling
    - Standards for Defining Revenue
    - Bookings
    - Revenue Recognition
    - Captive Revenue
    - Services Partnering and Subcontracting Revenue
    - Product Resell Revenue
    - Calendar Versus Fiscal Year
    - Treatment of Exchange Rates
    - Allocating Revenue to Geographic Regions
    - Historical Data Reporting
    - Determination of "Other"
    - Vendor Revenue Allocation Top-Line Data Model
- Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Synopsis

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