Product Code: GVR-4-68040-439-3
Market Size & Trends:
The global IT operations management software market size was estimated at USD 50.72 billion in 2023 and is projected to grow at a CAGR of 10.9% from 2024 to 2030,driven by the digital transformation across industries and the adoption of cloud and hybrid IT environments. Growing demand for automation and AI solutions is enhancing operational efficiency, while the need for improved user experience and regulatory compliance is fueling further adoption of IT operations management (ITOM) tools. These solutions are increasingly essential for managing complex IT ecosystems and ensuring performance, security, and service continuity. Enterprises are investing in advanced ITOM technologies to address rising IT complexity, optimize operations, and meet evolving security and compliance requirements.
The adoption of DevOps practices, expansion of IoT, and demand for real-time data analytics are driving the need for ITOM software as organizations strive to streamline operations and enhance decision-making. ITOM solutions help manage the growing complexity of IT environments, ensuring smooth collaboration between development and operations teams while optimizing the performance of connected devices. As businesses adopt multi-cloud and hybrid cloud strategies, ITOM tools are essential for managing diverse infrastructures, improving resource allocation, and enhancing operational coordination. The push for cost optimization further accelerates ITOM adoption, enabling automation, efficient resource utilization, and cost savings.
The rise of edge computing and 5G networks presents new opportunities and challenges, requiring advanced ITOM tools to ensure low latency and high-speed connectivity. AIOps is transforming IT operations by automating tasks such as anomaly detection and predictive maintenance, enhancing operational efficiency. Sustainability efforts are also gaining importance, with organizations adopting ITOM software to monitor energy consumption and reduce carbon footprints in data centers. In addition, the shift to remote work has increased IT complexity, making ITOM software essential for managing remote infrastructures, ensuring business continuity, and enhancing the remote workforce experience.
Global IT Operations Management Software Market Report Segmentation
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global IT operations management (ITOM) software market report based on enterprise size, vertical, deployment, and region.
- Enterprise Size Outlook (Revenue, USD Billion, 2017 - 2030)
- Large Enterprises
- Small & Medium Enterprises (SMEs)
- Vertical Outlook (Revenue, USD Billion, 2017 - 2030)
- BFSI
- Healthcare
- Retail & E-Commerce
- IT & Telecom
- Energy & Utilities
- Government & Public Sector
- Others
- Deployment Outlook (Revenue, USD Billion, 2017 - 2030)
- Cloud
- On-Premises
- Regional Outlook (Revenue, USD Billion, 2017 - 2030)
- North America
- Europe
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- Latin America
- MEA
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Research Methodology
- 1.2. Research Scope and Assumptions
- 1.3. Information Procurement
- 1.3.1. Purchased database
- 1.3.2. GVR's internal database
- 1.3.3. Secondary sources & third-party perspectives
- 1.3.4. Primary research
- 1.4. Information analysis
- 1.4.1. Data analysis models
- 1.5. Market Formulation & Data Visualization
- 1.6. Data Validation & Publishing
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segmental Outlook
- 2.3. Competitive Insights
Chapter 3. Market Variables, Trends, and Scope
- 3.1. Market Lineage
- 3.2. Industry Value Chain Analysis
- 3.3. ITOM Software Market - Market Dynamics
- 3.3.1. Market driver analysis
- 3.3.1.1. Increasing complexity of it environments
- 3.3.1.2. Rising demand for cloud optimization and management
- 3.3.2. Market restraint analysis
- 3.3.2.1. High initial costs
- 3.3.3. Industry challenges
- 3.3.4. Industry opportunities
- 3.4. Business Environmental Tools Analysis: ITOM Software Market
- 3.4.1. PORTER'S five forces analysis
- 3.4.1.1. Bargaining Power of Suppliers
- 3.4.1.2. Bargaining Power of Buyers
- 3.4.1.3. Threat of Substitution
- 3.4.1.4. Threat of New Entrants
- 3.4.1.5. Competitive Rivalry
- 3.4.2. PESTLE Analysis
- 3.4.2.1. Political Landscape
- 3.4.2.2. Economic Landscape
- 3.4.2.3. Social Landscape
- 3.4.2.4. Technology Landscape
- 3.4.2.5. Environmental Landscape
- 3.4.2.6. Legal Landscape
Chapter 4. ITOM Software Market: Enterprise Size Estimates & Trend AnalysisITOM Software Market, by Enterprise Size: Key Takeaways
- 4.1. ITOM Software Market: Enterprise Size Movement Analysis, 2023 & 2030
- 4.2. Large Enterprises
- 4.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 4.3. Small & Medium Enterprise (SMEs)
- 4.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 5. ITOM Software Market: Vertical Estimates & Trend AnalysisITOM software market, by vertical: key takeaways
- 5.1. ITOM software market: vertical movement analysis, 2023 & 2030
- 5.2. BFSI
- 5.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.3. Healthcare
- 5.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.4. Retail & E-commerce
- 5.4.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.5. IT & Telecom
- 5.5.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.6. Energy & Utilities
- 5.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.7. Government & Public sector
- 5.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 5.8. Others
- 5.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 6. ITOM Software Market: Deployment Estimates & Trend AnalysisITOM Software Market, by Deployment: Key Takeaways
- 6.1. ITOM Software Market: Deployment Movement Analysis, 2023 & 2030
- 6.2. Cloud
- 6.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 6.3. On-Premises
- 6.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 7. ITOM Software Market: Regional Estimates & Trend Analysis
- 7.1. ITOM Software Market: Regional Movement Analysis, 2023 & 2030
- 7.2. North America
- 7.2.1. Market estimates and forecasts, 2017 - 2030 (USD million)
- 7.2.2. North America market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.2.3. North America ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.2.4. North America ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.2.5. North America ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.6. U.S.
- 7.2.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.2.6.2. U.S. ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.2.6.3. U.S. ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.2.6.4. U.S. ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.7. Canada
- 7.2.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.2.7.2. Canada ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.2.7.3. Canada ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.2.7.4. Canada ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.8. Mexico
- 7.2.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.2.8.2. Mexico ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.2.8.3. Mexico ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.2.8.4. Mexico ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3. Europe
- 7.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.2. Europe market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.3. Europe ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.3.4. Europe ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.3.5. Europe ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.6. Germany
- 7.3.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.6.2. Germany ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.3.6.3. Germany ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.3.6.4. Germany ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.7. UK
- 7.3.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.7.2. UK ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.3.7.3. UK ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.3.7.4. UK ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.8. France
- 7.3.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.8.2. France ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.3.8.3. France ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.3.8.4. France ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4. Asia Pacific
- 7.4.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.2. Asia Pacific market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.3. Asia Pacific ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.4. Asia Pacific ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.5. Asia Pacific ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.6. China
- 7.4.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.6.2. China ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.6.3. China ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.6.4. China ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.7. Japan
- 7.4.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.7.2. Japan ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.7.3. Japan ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.7.4. Japan ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.8. India
- 7.4.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.8.2. India ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.8.3. India ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.8.4. India ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.9. Australia
- 7.4.9.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.9.2. Australia ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.9.3. Australia ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.9.4. Australia ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.10. South Korea
- 7.4.10.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.10.2. South Korea ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.10.3. South Korea ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.10.4. South Korea ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.5. Latin America
- 7.5.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.5.2. Latin America market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.5.3. Latin America ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.5.4. Latin America ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.5.5. Latin America ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.5.6. Brazil
- 7.5.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.5.6.2. Brazil ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.5.6.3. Brazil ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.5.6.4. Brazil ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6. Middle East & Africa
- 7.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.2. Middle East & Africa market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.3. Middle East & Africa ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.6.4. Middle East & Africa ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.6.5. Middle East & Africa ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.6. KSA
- 7.6.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.6.2. KSA ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.6.6.3. KSA ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.6.6.4. KSA ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.7. UAE
- 7.6.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.7.2. UAE ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.6.7.3. UAE ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.6.7.4. UAE ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.8. SOUTH AFRICA
- 7.6.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.8.2. South Africa ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.6.8.3. South Africa ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.6.8.4. South Africa ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
Chapter 8. Competitive Landscape
- 8.1. Company categorization
- 8.2. Company market positioning
- 8.3. Company heat map analysis
- 8.4. Strategy mapping
- 8.5. Company profiles/listing
- 8.5.1. BMC SOFTWARE, INC
- 8.5.1.1. Overview
- 8.5.1.2. Financial Performance
- 8.5.1.3. Product Benchmarking
- 8.5.1.4. Strategic Initiatives
- 8.5.2. CISCO SYSTEMS, INC.
- 8.5.2.1. Overview
- 8.5.2.2. Financial Performance
- 8.5.2.3. Product Benchmarking
- 8.5.2.4. Strategic Initiatives
- 8.5.3. ELASTICSEARCH B.V.
- 8.5.3.1. Overview
- 8.5.3.2. Financial Performance
- 8.5.3.3. Product Benchmarking
- 8.5.3.4. Strategic Initiatives
- 8.5.4. FRESHWORKS INC.
- 8.5.4.1. Overview
- 8.5.4.2. Financial Performance
- 8.5.4.3. Product Benchmarking
- 8.5.4.4. Strategic Initiatives
- 8.5.5. IBM CORPORATION
- 8.5.5.1. Overview
- 8.5.5.2. Financial Performance
- 8.5.5.3. Product Benchmarking
- 8.5.5.4. Strategic Initiatives
- 8.5.6. MICROSOFT
- 8.5.6.1. Overview
- 8.5.6.2. Financial Performance
- 8.5.6.3. Product Benchmarking
- 8.5.6.4. Strategic Initiatives
- 8.5.7. SERVICENOW
- 8.5.7.1. Overview
- 8.5.7.2. Financial Performance
- 8.5.7.3. Product Benchmarking
- 8.5.7.4. Strategic Initiatives
- 8.5.8. SPLUNK INC.
- 8.5.8.1. Overview
- 8.5.8.2. Financial Performance
- 8.5.8.3. Product Benchmarking
- 8.5.8.4. Strategic Initiatives
- 8.5.9. ZOHO CORPORATION PVT. LTD.
- 8.5.9.1. Overview
- 8.5.9.2. Financial Performance
- 8.5.9.3. Product Benchmarking
- 8.5.9.4. Strategic Initiatives
- 8.5.10. SOLARWINDS WORLDWIDE, LLC.
- 8.5.10.1. Overview
- 8.5.10.2. Financial Performance
- 8.5.10.3. Product Benchmarking
- 8.5.10.4. Strategic Initiatives