Product Code: GVR-4-68039-934-9
Self-service Kiosk Market Growth & Trends:
The global self-service kiosk market size is expected to reach USD 42.66 Billion by 2028, registering a CAGR of 6.5% during the forecast period, according to a new report by Grand View Research, Inc. Reduced waiting queues and time with improved customers' shopping experiences and introduction of screen touch displays and glass technology are expected to drive the market during the forecast period. In developed countries such as U.S., Germany, France, U.K. China, the adoption of self-service kiosks is increasing. Moreover, citizens are also preferring contactless payment services such as debit cards, credit cards, or NFC-enabled devices. Thus, the market is expected to increase during the forecast period.
The services segment is expected to grow with the highest CAGR of 8.2% from 2022 to 2028. Increasing the adoption of self-service kiosks at various places such as restaurants, retail stores, banks, hospitals, and banks will boost product sales. To ensure the seamless performance of kiosks, there is demand for services such as maintenance, up-gradation, integration, network, and security.
Self-order segment is expected to grow with the highest CAGR of 12.4% from 2022 to 2028. Kiosks are used by restaurants, petrol pumps, retail stores, and many more to automate operations such as order production and delivery. This enabled customers to buy without waiting in the queue and with contactless and frictionless service. Due to seamless operations, self-order is getting popular among consumers contributing to the growth of the segment.
The retail vertical is expected to register the fastest growth rate during the forecast years, with a CAGR of 12.0% from 2022 to 2028. Kiosks integrated with AR and VR technology improve the shopping experience of customers enabling them to try and buy behavior. Retailers are adopting advanced payment processing technology to enable contactless billing.
The indoor segment is expected to register the fastest growth rate during the forecast years, with a CAGR of 7.7% from 2022 to 2028. Indoor locations such as colleges and hospitals are installing the kiosks for citizens to get information and complete the administration procedures.
The Asia Pacific market is expected to witness the highest growth rate CAGR of 7.8% from 2022 to 2028. Rapid urbanization and industrialization in Asian countries such as China and India are contributing to the growth rate in this region. Increased adoption of civil services by citizens and the announcement of smart cities by governments will enhance the adoption of kiosks.
Manufacturers are looking to maintain their brand image and gain customer loyalty by offering innovative designs of self-service kiosks as per customer specifications and analyzing consumer behavior patterns.
Self-service Kiosk Market Report Highlights:
- The Asia Pacific region is expected to witness the highest growth rate CAGR of 7.8% from 2022 to 2028. Rapid urbanization and industrialization in Asian countries such as China and India are contributing to the growth rate in this region
- Services segment is expected to grow with the highest CAGR of 8.2% from 2022 to 2028. To ensure the seamless performance of kiosks, there is demand for services such as maintenance, up-gradation, integration, network, and security
- Retail vertical is expected to register the fastest growth rate during the forecast years, with a CAGR of 12.0% from 2022 to 2028. Kiosks integrated with AR and VR technology improve the shopping experience of customers enabling the try and buy behavior
- Indoor segment is expected to register the fastest growth rate during the forecast years, with a CAGR of 7.7% from 2022 to 2028. Indoor locations such as colleges and hospitals are installing the kiosks for citizens to get information and complete the administration procedures
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Research Methodology
- 1.2. Research Scope & Assumptions
- 1.3. List of Data Sources
- 1.4. List of Abbreviations
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Offering Outlook
- 2.3. Type Outlook
- 2.4. Vertical Outlook
- 2.5. Type Outlook
- 2.6. Regional Outlook
Chapter 3. Self-service Kiosk Market Variables, Trends & Scope
- 3.1. Market Segmentation
- 3.2. Penetration & Growth Prospect Mapping
- 3.3. Value Chain Analysis
- 3.4. Market Dynamics
- 3.4.1. Market Driver Analysis
- 3.4.2. Market restraint Analysis
- 3.4.3. Market Opportunities Analysis
- 3.5. Business Environment Analysis
- 3.5.1. Porter's Analysis
- 3.5.1.1. Threat of new entrants
- 3.5.1.2. Bargaining power of suppliers
- 3.5.1.3. Bargaining power of buyers
- 3.5.1.4. Threat of substitutes
- 3.5.1.5. Competitive rivalry
- 3.5.2. PESTLE Analysis
- 3.5.2.1. Political Landscape
- 3.5.2.2. Environmental Landscape
- 3.5.2.3. Social Landscape
- 3.5.2.4. Technology Landscape
- 3.5.2.5. Economic Landscape
- 3.5.2.6. Legal Landscape
Chapter 4. Consumer Behavior Analysis
- 4.1. Consumer Trends and Preferences
- 4.2. Factors Affecting Buying Decision
- 4.3. Consumer Quantity Adoption
- 4.4. Observations & Recommendations
Chapter 5. Self-service Kiosk Market: Offering Estimates & Trend Analysis
- 5.1. Offering Movement Analysis & Market Share, 2021 & 2028
- 5.2. Hardware
- 5.2.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 5.3. Software
- 5.3.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 5.4. Service
- 5.4.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
Chapter 6. Self-service Kiosk Market: Type Estimates & Trend Analysis
- 6.1. Type Movement Analysis & Market Share, 2021 & 2028
- 6.2. Casino
- 6.2.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 6.3. Check-in
- 6.3.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 6.4. Banking
- 6.4.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 6.5. Ticketing
- 6.5.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 6.6. Self-order
- 6.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 6.7. Others
- 6.7.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
Chapter 7. Self-service Kiosk Market: Vertical Estimates & Trend Analysis
- 7.1. Vertical Movement Analysis & Market Share, 2021 & 2028
- 7.2. Banking, Financial Service, & Insurance
- 7.2.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 7.3. Transportation, Travel, & Hospitality
- 7.3.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 7.4. Retail
- 7.4.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 7.5. Entertainment
- 7.5.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 7.6. Others
- 7.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
Chapter 8. Self-service Kiosk Market: Location Estimates & Trend Analysis
- 8.1. Location Movement Analysis & Market Share, 2021 & 2028
- 8.2. Outdoor
- 8.2.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 8.3. Indoor
- 8.3.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
Chapter 9. Self-service Kiosk Market: Regional Estimates & Trend Analysis
- 9.1. Regional Movement Analysis & Market Share, 2021 & 2028
- 9.2. North America
- 9.2.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.2.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.2.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.2.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.2.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.2.6. U.S.
- 9.2.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.2.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.2.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.2.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.2.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.3. Europe
- 9.3.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.3.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.3.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.3.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.3.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.3.6. Germany
- 9.3.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.3.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.3.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.3.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.3.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.3.7. France
- 9.3.7.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.3.7.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.3.7.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.3.7.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.3.7.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.3.8. U.K.
- 9.3.8.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.3.8.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.3.8.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.3.8.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.3.8.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.4. Asia Pacific
- 9.4.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.4.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.4.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.4.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.4.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.4.6. China
- 9.4.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.4.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.4.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.4.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.4.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.4.7. India
- 9.4.7.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.4.7.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.4.7.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.4.7.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.4.7.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.5. Central & South America
- 9.5.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.5.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.5.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.5.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.5.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.5.6. Brazil
- 9.5.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.5.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.5.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.5.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.5.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.6. Middle East & Africa
- 9.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
- 9.6.6. South Africa
- 9.6.6.1. Market Estimates and Forecast, 2017 - 2028 (USD Million)
- 9.6.6.2. Market Estimates and Forecast, By Offering, 2017 - 2028 (USD Million)
- 9.6.6.3. Market Estimates and Forecast, By Type, 2017 - 2028 (USD Million)
- 9.6.6.4. Market Estimates and Forecast, By Vertical, 2017 - 2028 (USD Million)
- 9.6.6.5. Market Estimates and Forecast, By Location, 2017 - 2028 (USD Million)
Chapter 10. Competitive Analysis
- 10.1. Key Global Players, Recent Developments & their Impact on the Industry
- 10.2. Key Company/Competition Categorization (Key Innovators, Market Leaders, Emerging Players)
- 10.3. Vendor Landscape
- 10.3.1. Key Company Market Share Analysis, 2021
Chapter 11. Company Profiles
- 11.1. Aksor SAS
- 11.1.1. Company Overview
- 11.1.2. Financial Performance
- 11.1.3. Quantity Benchmarking
- 11.1.4. Strategic Initiatives
- 11.2. Azkoyen SA
- 11.2.1. Company Overview
- 11.2.2. Financial Performance
- 11.2.3. Quantity Benchmarking
- 11.2.4. Strategic Initiatives
- 11.3. Diebold Nixdorf, Incorporated.
- 11.3.1. Company Overview
- 11.3.2. Financial Performance
- 11.3.3. Quantity Benchmarking
- 11.3.4. Strategic Initiatives
- 11.4. Embross Systems Pvt
- 11.4.1. Company Overview
- 11.4.2. Financial Performance
- 11.4.3. Quantity Benchmarking
- 11.4.4. Strategic Initiatives
- 11.5. Fuji Electric Co., Ltd.
- 11.5.1. Company Overview
- 11.5.2. Financial Performance
- 11.5.3. Quantity Benchmarking
- 11.5.4. Strategic Initiatives
- 11.6. Thales Group
- 11.6.1. Company Overview
- 11.6.2. Financial Performance
- 11.6.3. Quantity Benchmarking
- 11.6.4. Strategic Initiatives
- 11.7. GRGBanking
- 11.7.1. Company Overview
- 11.7.2. Financial Performance
- 11.7.3. Quantity Benchmarking
- 11.7.4. Strategic Initiatives
- 11.8. Hitachi Payment Services Pvt. Ltd.
- 11.8.1. Company Overview
- 11.8.2. Financial Performance
- 11.8.3. Quantity Benchmarking
- 11.8.4. Strategic Initiatives
- 11.9. KIOSK Information Systems
- 11.9.1. Company Overview
- 11.9.2. Financial Performance
- 11.9.3. Quantity Benchmarking
- 11.9.4. Strategic Initiatives
- 11.10. Olea Kiosks Inc
- 11.10.1. Company Overview
- 11.10.2. Financial Performance
- 11.10.3. Quantity Benchmarking
- 11.10.4. Strategic Initiatives