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市場調查報告書

商品編碼

1698312

個案管理軟體市場機會、成長動力、產業趨勢分析與預測 2025-2034

Case Management Software Market Opportunity, Growth Drivers, Industry Trend Analysis, and Forecast 2025-2034

出版日期: 2025年02月14日 | 出版商:

Global Market Insights Inc. | 英文 160 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

2024 年全球案件管理軟體市場價值為 74 億美元，預計 2025 年至 2034 年期間的複合年成長率將達到 9.6%。法律、醫療保健和公共安全領域的組織擴大轉向自動化案件管理解決方案，以簡化案件處理。文件、合規性和工作流程自動化日益複雜，推動了這項需求。數位解決方案已成為高效案件追蹤、記錄和決策的必需品。隨著對經濟實惠且可擴展的解決方案的需求不斷成長，基於雲端的案例管理軟體正在獲得顯著的關注。公司正在利用這些工具來提高營運效率、管理工作流程並確保無縫協調。由於雲端運算的成本效益、安全性和靈活性，其採用率正在上升。尋求更好的資料安全性和合規性的企業正在整合人工智慧驅動的加密和多因素身份驗證來保護敏感資訊。

案例管理軟體分為解決方案和服務。 2024 年，解決方案部門貢獻了超過 50 億美元的收入，預計到 2034 年將超過 100 億美元。各組織正在投資自動化文件處理、工作流程最佳化和允許即時資料存取和修改的協作工具。該公司還將案例管理應用程式整合到企業軟體中，以改善營運決策。自動化正成為優先事項，企業更喜歡集中式案件處理平台，而不是多個不同的系統。企業需要專業諮詢，尋求與現有基礎設施相適應的客製化實施方案。此外，我們還推出了培訓計劃，以確保用戶最大限度地提高生產力和系統效率，並提供維護和支援服務，以提高整體軟體效能。

市場範圍
起始年份	2024
預測年份	2025-2034
起始值	74億美元
預測值	183億美元
複合年成長率	9.6％

根據部署，市場分為基於雲端的模型和內部部署的模型。 2024 年，基於雲端的解決方案將佔據近 60% 的市場佔有率，預計將迅速擴張。企業青睞基於雲端的軟體，因為它具有可擴展性、成本效益和易於更新的特性。基於訂閱的定價模式消除了前期基礎設施費用，同時提供了持續的改善。公共雲端供應商整合基於人工智慧的安全措施來防止資料洩露，從而推動更廣泛的採用。然而，由於嚴格的合規性要求和資料主權問題，大型企業和政府實體仍然依賴內部部署。儘管內部部署系統安全性很強，但其初始成本較高，因此對於較小的公司來說不太可行。

案件管理軟體應用於各個領域，包括法律、醫療保健、政府和客戶服務。 2024 年，事件管理部門佔據市場主導地位，創造超過 17 億美元的收入。企業使用這些工具進行自動報告、追蹤和改進協作，以縮短解決時間。律師事務所正在投資工作流程自動化，以最佳化文件起草、通訊和研究流程。醫療保健組織利用個案管理軟體進行病患追蹤、護理計畫制定和合規性監控。公司還將這些工具整合到客戶服務營運中，以便透過自動票務和即時報告有效地管理支援請求。

2024 年，北美將以 40% 的佔有率佔據市場主導地位，其中美國在採用方面發揮關鍵作用。公共部門向自動化工作流程系統的轉變正在加速對數位案例管理解決方案的需求。對法規遵循、人工智慧驅動的自動化和基於雲端的基礎設施的日益關注正在改變各行各業的案例管理。

產業生態系統分析
供應商格局
- 平台提供者
- 技術整合商
- 經銷商
- 最終用途
利潤率分析
技術與創新格局
重要新聞和舉措
案例研究
價格趨勢分析
專利分析
監管格局
衝擊力
- 成長動力
  - 案件處理自動化的需求日益成長
  - 基於雲端的案件管理軟體的採用率不斷上升
  - 案例管理解決方案中的人工智慧和機器學習的整合
  - 法律、醫療保健和政府部門的需求不斷成長
- 產業陷阱與挑戰
  - 對資料安全和合規性的擔憂
  - 實施和整合成本高
成長潛力分析
波特的分析
PESTEL 分析

第4章：競爭格局

介紹
公司市佔率分析
競爭定位矩陣
戰略展望矩陣

第5章：市場估計與預測：按組件，2021 - 2034 年

主要趨勢
解決方案
服務
- 諮詢服務
- 實施和整合服務
- 培訓和支援服務

第6章：市場估計與預測：依部署模型，2021 - 2034 年

主要趨勢
本地
基於雲端

第7章：市場估計與預測：依組織規模，2021 - 2034 年

主要趨勢
大型企業
中小企業

第8章：市場估計與預測：按應用，2021 - 2034 年

主要趨勢
事件管理
調查管理
法律案件管理
患者個案管理
服務請求管理
其他

第9章：市場估計與預測：依最終用途，2021 - 2034 年

主要趨勢
衛生保健
政府
金融服務業
資訊科技和電信
零售與電子商務
製造業
合法的
其他

第10章：市場估計與預測：按地區，2021 - 2034 年

主要趨勢
北美洲
- 美國
- 加拿大
歐洲
- 英國
- 德國
- 法國
- 西班牙
- 義大利
- 俄羅斯
- 北歐人
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 澳新銀行
- 東南亞
拉丁美洲
- 巴西
- 墨西哥
- 阿根廷
中東及非洲
- 阿拉伯聯合大公國
- 南非
- 沙烏地阿拉伯

第 11 章：公司簡介

Appian
Clio
Everlaw
Filevine
Hyland Software
IBM
Intellect
i-Sight
Microsoft
MyCase
NetDocuments
Nuance Communications
OpenText
Pegasystems
Resolver
Salesforce
ServiceNow
SmartAdvocate
Tyler Technologies
Wolters Kluwer

簡介目錄

Product Code: 13177

The Global Case Management Software Market was valued at USD 7.4 billion in 2024 and is expected to expand at a 9.6% CAGR between 2025 and 2034. Organizations across legal, healthcare, and public safety sectors are increasingly turning to automated case management solutions to streamline case handling. The rising complexities in documentation, compliance, and workflow automation are driving this demand. Digital solutions have become a necessity for efficient case tracking, documentation, and decision-making. With the growing need for budget-friendly and scalable solutions, cloud-based case management software is gaining significant traction. Companies are leveraging these tools to enhance operational efficiency, manage workflows, and ensure seamless coordination. Cloud-based adoption is rising due to its cost-effectiveness, security, and flexibility. Businesses seeking better data security and compliance are integrating AI-driven encryption and multi-factor authentication to safeguard sensitive information.

Case management software is categorized into solutions and services. In 2024, the solution segment contributed over USD 5 billion in revenue and is projected to surpass USD 10 billion by 2034. Organizations are investing in automated document handling, workflow optimization, and collaborative tools that allow real-time data access and modification. Companies are also integrating case management applications into enterprise software to improve operational decision-making. Automation is becoming a priority, with businesses preferring centralized case-handling platforms over multiple disparate systems. Professional consultation is in demand, with firms seeking tailored implementations that align with existing infrastructure. Additionally, training programs are being introduced to ensure users maximize productivity and system efficiency, alongside maintenance and support services to enhance overall software performance.

Market Scope
Start Year	2024
Forecast Year	2025-2034
Start Value	$7.4 Billion
Forecast Value	$18.3 Billion
CAGR	9.6%

Based on deployment, the market is divided into cloud-based and on-premises models. In 2024, cloud-based solutions accounted for nearly 60% of the market and are anticipated to expand rapidly. Enterprises favor cloud-based software for its scalability, cost efficiency, and ease of updates. Subscription-based pricing models eliminate upfront infrastructure expenses while offering continuous improvements. Public cloud providers integrate AI-based security measures to prevent data breaches, driving greater adoption. Large enterprises and government entities, however, continue to rely on on-premises deployment due to strict compliance requirements and data sovereignty concerns. Despite its robust security, on-premises systems involve high initial costs, making them less feasible for smaller firms.

Case management software is applied across various sectors, including legal, healthcare, government, and customer service. In 2024, the incident management segment dominated the market, generating over USD 1.7 billion in revenue. Businesses use these tools for automated reporting, tracking, and improved collaboration to reduce resolution times. Legal firms are investing in workflow automation to optimize document drafting, correspondence, and research processes. Healthcare organizations utilize case management software for patient tracking, care plan development, and compliance monitoring. Companies are also integrating these tools into customer service operations to manage support requests efficiently through automated ticketing and real-time reporting.

North America led the market with a 40% share in 2024, with the US playing a key role in adoption. The public sector's shift toward automated workflow systems is accelerating the demand for digital case management solutions. The increasing focus on regulatory compliance, AI-driven automation, and cloud-based infrastructure is transforming case management across industries.

Chapter 1 Methodology & Scope

1.1 Research design
- 1.1.1 Research approach
- 1.1.2 Data collection methods
1.2 Base estimates and calculations
- 1.2.1 Base year calculation
- 1.2.2 Key trends for market estimates
1.3 Forecast model
1.4 Primary research & validation
- 1.4.1 Primary sources
- 1.4.2 Data mining sources
1.5 Market definitions

Chapter 2 Executive Summary

2.1 Industry 360° synopsis, 2021 - 2034

Chapter 3 Industry Insights

3.1 Industry ecosystem analysis
3.2 Supplier landscape
- 3.2.1 Platform provider
- 3.2.2 Technology integrators
- 3.2.3 Distributors
- 3.2.4 End use
3.3 Profit margin analysis
3.4 Technology & innovation landscape
3.5 Key news & initiatives
3.6 Case study
3.7 Pricing trend analysis
3.8 Patent analysis
3.9 Regulatory landscape
3.10 Impact forces
- 3.10.1 Growth drivers
  - 3.10.1.1 Growing need for automation in case handling
  - 3.10.1.2 Rising adoption of cloud-based case management software
  - 3.10.1.3 Integration of AI and machine learning in case management solutions
  - 3.10.1.4 Increasing demand in legal, healthcare, and government sectors
- 3.10.2 Industry pitfalls & challenges
  - 3.10.2.1 Concerns regarding data security and compliance
  - 3.10.2.2 High implementation and integration costs
3.11 Growth potential analysis
3.12 Porter's analysis
3.13 PESTEL analysis

Chapter 4 Competitive Landscape, 2024

4.1 Introduction
4.2 Company market share analysis
4.3 Competitive positioning matrix
4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021 - 2034 ($Bn)

5.1 Key trends
5.2 Solution
5.3 Services
- 5.3.1 Consulting services
- 5.3.2 Implementation & integration services
- 5.3.3 Training & support services

Chapter 6 Market Estimates & Forecast, By Deployment Model, 2021 - 2034 ($Bn)

6.1 Key trends
6.2 On-premises
6.3 Cloud-based

Chapter 7 Market Estimates & Forecast, By Organization Size, 2021 - 2034 ($Bn)

7.1 Key trends
7.2 Large enterprises
7.3 SME

Chapter 8 Market Estimates & Forecast, By Application, 2021 - 2034 ($Bn)

8.1 Key trends
8.2 Incident management
8.3 Investigation management
8.4 Legal case management
8.5 Patient case management
8.6 Service request management
8.7 Others

Chapter 9 Market Estimates & Forecast, By End Use, 2021 - 2034 ($Bn)

9.1 Key trends
9.2 Healthcare
9.3 Government
9.4 BFSI
9.5 IT & telecommunications
9.6 Retail & e-commerce
9.7 Manufacturing
9.8 Legal
9.9 Others

Chapter 10 Market Estimates & Forecast, By Region, 2021 - 2034 ($Bn)

10.1 Key trends
10.2 North America
- 10.2.1 U.S.
- 10.2.2 Canada
10.3 Europe
- 10.3.1 UK
- 10.3.2 Germany
- 10.3.3 France
- 10.3.4 Spain
- 10.3.5 Italy
- 10.3.6 Russia
- 10.3.7 Nordics
10.4 Asia Pacific
- 10.4.1 China
- 10.4.2 India
- 10.4.3 Japan
- 10.4.4 South Korea
- 10.4.5 ANZ
- 10.4.6 Southeast Asia
10.5 Latin America
- 10.5.1 Brazil
- 10.5.2 Mexico
- 10.5.3 Argentina
10.6 MEA
- 10.6.1 UAE
- 10.6.2 South Africa
- 10.6.3 Saudi Arabia