零售業 - 企業資訊通訊科技 (ICT)

GlobalData 最新發布的 "零售企業資訊通信技術國家情報報告" 總結了 GlobalData 於 2025 年上半年開展的 "資訊通信技術客戶洞察調查" 以及其對 2029 年之前的 "市場機會預測" 的主要發現。該報告概述了 2025 年零售業整體資訊通信技術預算及其在各細分領域的分配情況與 2024 年相比的變化，並展示了資訊通信技術收入機會，包括對關鍵指標至 2029 年的詳細預測。此外，基於 GlobalData 的 "資訊通信技術客戶洞察調查" 和 "市場機會預測" ，該報告還對零售企業資訊通信技術市場的整體趨勢和成長驅動因素進行了詳細分析。報告也探討了影響零售資訊通信技術市場整體成長的限制因素。報告涵蓋 18 個解決方案領域，並進行了基於細分市場的分析和區域分析，重點關注企業資訊通信技術預算分配和資訊通信技術收入機會。此外，報告還包含幾家零售業領先資訊通信技術供應商的簡介。

這份針對零售業的分析報告提供了有關企業資訊通信技術預算分配和資訊通信技術收入機會的資訊和見解。

• 零售業企業資訊通訊科技 (ICT) 收入機會及預算分配概述
• 基於 GlobalData 的 "ICT 客戶洞察調查" 及至 2029 年市場機會預測，深入分析零售企業 ICT 成長驅動因素及市場趨勢
• 影響整體零售 ICT 市場成長的限制分析
• 依解決方案領域、細分市場和地區劃分的企業 ICT 收入機會
• 零售企業 ICT 預算分配及 ICT 收入機會的細分市場分析 - 硬體、軟體和服務
• 零售業關鍵解決方案領域企業 ICT 技術投資重點分析
• 公司概況

主要亮點

• 預計零售業 ICT 總收入機會將從超過預計到2029年，零售業資訊通訊技術（ICT）市場規模將從2024年的3000億美元增長至超過5500億美元，這主要得益於零售商增加ICT預算、擴大5G網絡投資以及新創公司與大型零售商合作開發創新型數位解決方案。
• GlobalData的ICT調查也支持了這個結論，該調查顯示，超過90%的受訪者表示，他們2025年的ICT預算將比2024年增加。
• 就零售業IT基礎設施的ICT收入機會而言，2024年IT服務佔最大佔有率，其次是IT軟體和IT硬體。然而，從2024年到2029年，IT軟體領域的收入機會預計將成長最快。
• 零售業ICT的三大區域市場分別是北美、亞太和西歐。
• 從2024年到2029年，人工智慧（AI）領域的投資預計將以最快的速度成長，其次是邊緣運算和雲端運算。這些技術將有助於零售業提高營運效率，並提供更優質的客戶服務。

研究範圍

• 本行業分析報告詳細分析了以下內容：企業資訊通訊技術 (ICT) 市場前景、企業 ICT 預算分配、企業 ICT 細分市場的收入和預算分配、企業 ICT 市場動態、企業技術優先事項以及 ICT 供應商格局。

購買理由

• 本行業情報報告基於 GlobalData 的年度“IT 客戶洞察調查”和“2029 年市場機會預測”，對零售企業的 ICT 投資優先事項和市場 ICT 收入機會進行了全面且前瞻性的分析。這兩份報告的目標受眾是零售業各個解決方案領域的關鍵 ICT 決策者。
• 本報告結合GlobalData的 "IT客戶洞察調查" 和 "2029年市場機會預測" ，深入探討了零售ICT市場當前及未來趨勢背後的假設和驅動因素。
• 本報告對企​​業ICT投資趨勢進行了全面分析，重點關注年度變化。
• 該報告還分析了企業ICT預算在不同支出領域、業務職能和產品/服務類別中的分配情況，以及年度變化。 此外，報告也分析了2024年至2029年預測期間內，企業ICT收入機會依解決方案領域、地區和細分市場進行劃分。
• 本報告包含50餘幅圖表，專為企業主管設計，內容精煉，可直接用於簡報。
• 本報告提供簡潔明了的洞察，幫助企業主管制定具有前瞻性和獲利性的成長策略。
• 本報告基於對本地IT決策者的調查數據，為決策者提供清晰簡潔的市場評估，幫助高階主管快速掌握企業ICT投資重點的當前和新興趨勢。

目錄

• 零售業企業ICT市場亮點
• 研究人員概況
• 零售業ICT應用市場概述
• 市場動態
• 依基礎建設細分的ICT市場
• 關鍵解決方案領域的企業投資重點
• 關鍵地區的企業投資重點

公司簡介

附錄

The Retail Enterprise ICT Country Intelligence Report, a new Vertical Intelligence Report by GlobalData, summarizes key findings from GlobalData's ICT Customer Insight Survey carried out in H1-2025 and GlobalData's Market Opportunity Forecasts to 2029. It reveals an executive-level overview of how the overall ICT budgets and their allocations towards various segments have changed for enterprises in the vertical in 2025 compared to 2024 and ICT revenue opportunity with detailed forecasts of key indicators up to 2029. The report provides detailed analysis of the overall Retail enterprise ICT market trends and growth drivers based on GlobalData's ICT Customer Insight Survey and GlobalData's Market Opportunity Forecasts. The report also discusses about the market growth inhibitors impacting Retail overall ICT market. It sheds focus on enterprise ICT budget allocations and ICT revenue opportunity covering 18 solution areas, segmental analysis, and regional analysis. The report also includes a brief profile on some of the key ICT vendors within the Retail vertical.

The vertical intelligence provides information and insights into ICT budget allocations and ICT revenue opportunity by enterprises in retail vertical

• Overall enterprise ICT revenue opportunity and ICT budget allocations for Retail
• Insights on Retail enterprise ICT growth drivers and market trends, basis GlobalData's ICT Customer Insight Survey and Market Oppotunity Forecasts to 2029
• Insights on market growth inhibitors impacting Retail's overall ICT market
• Breakdown of enterprise ICT revenue opportunity by solution areas, segments and regions
• Segmental analysis of Retail enterprise ICT budget allocations and ICT revenue opportunity - hardware, software and services
• Insights on ICT technology spending priorities of enterprises on key solution areas in Retail
• Company snapshot

Key Highlights

• The total ICT revenue opportunity in the Retail vertical is expected to rise from over $300 billion in 2024 to over $550 billion by 2029 driven by rising ICT budgets of retailers, rising investments in 5G networks and development of novel digital solutions by startups in partnership with large retail companies.
• These findings have been corroborated by GlobalData's ICT survey in which more than 90% have stated their ICT budgets have increased in 2025 as compared to 2024.
• In terms of ICT revenue opportunity in the Retail vertical by IT infrastructure, IT services held the highest share in 2024 followed by IT software and IT hardware. However, revenue opportunity in IT software is expected to grow at the fastest pace during 2024-2029.
• North America, Asia-Pacific, and Western Europe are top three regional markets for ICT in the Retail vertical.
• Investments in AI are expected to grow at the fastest pace during 2024-2029, followed by edge computing and cloud computing. These technologies enable Retail to improve operational efficiency and offer better customer service.

Scope

• The vertical intelligence report provides an in-depth analysis of the following enterprise ICT market outlook, enterprise ICT budget allocations, enterprise ICT segment revenue and budget allocations, enterprise ICT market dynamics, enterprise technology priorities and ICT vendor landscape.

Reasons to Buy

• This Vertical Intelligence Report is based on GlobalData's IT Customer Insight Survey carried out annually covering key ICT decision makers from enterprises across various solution areas in Retail and GlobalData's Market Opportunity Forecasts to 2029, to offer a thorough, forward-looking analysis of Retail enterprise ICT investment priorities and ICT revenue opportunity market.
• Accompanying GlobalData's IT Customer Insight Survey and Market Opportunity Forecasts to 2029, the report examines the assumptions and drivers behind ongoing and upcoming trends in Retail enterprise ICT market.
• The report offers a thorough analysis of enterprise ICT investment trends and how it has changed this year compared to previous year.
• The report also presents an analysis of enterprise ICT budget allocations by various spending areas, business functions and product/service categories and how they have changed this year compared to previous years.
• The report also presents an analysis of enterprise ICT revenue opportunity by various solution areas, regions, and segment over the forecast period 2024-2029.
• With more than 50 charts and tables, the report is designed for an executive-level audience, boasting presentation quality.
• The report provides insights in a concise format to help executives build proactive and profitable growth strategies.
• The report provides an easily digestible market assessment for decision-makers built around research gathered from the local IT decision makers, which enables executives to quickly get up to speed with the current and emerging trends in enterprise ICT investment priorities.

Table of Contents

Table of Contents

• Enterprise ICT Market in Retail Vertical Highlights
• Survey Demographics
• ICT in Retail Vertical Market Overview
• Market Dynamics
• ICT Market by Infrastructure Segments
• Enterprise Investment Priorities in Key Solution Areas
• Enterprise Invetsment Priorities across Key Regions

Company Snapshot

Appendix