工作方式演變調查

Futuresource Consulting 的最新初步調查檢驗了員工在當今不斷變化的職場環境中如何運作，包括人工智慧的採用、混合辦公、協作、職場技術、軟體使用以及員工應對力。

這項調查基於來自法國、德國、印度、日本、英國和美國的3,075名員工的回饋，揭示了辦公室工作、在家工作和混合辦公的真實情況。調查重點在於分散式辦公模式日趨成熟後，企業面臨的機會和挑戰，並就支持員工生產力和協作的技術、工具和策略提供了切實可行的見解。

市場趨勢：

人工智慧的應用已成為員工的主流選擇，67%的受訪者在過去一週內曾將人工智慧用於工作。雖然獨立工具很常見，但35%的受訪者近期使用過專門的工具。人工智慧正從利基產品走向日常助理。

同時，各組織機構正努力跟上人工智慧普及的步伐，制定相關的培訓和政策。 40%的員工沒有接受過任何人工智慧的訓練或指導。此外，47%的受訪者對在職場使用人工智慧存在一些擔憂。

員工重視工作方式的柔軟性和自主性，並不存在適合所有人的「最佳」工作方式。 42%的員工傾向於混合辦公模式，36%的員工傾向於辦公室辦公，23%的員工傾向於完全彈性或遠距辦公。

研究領域：

• 關於法國、德國、印度、日本、英國和美國混合辦公模式的行動
• 小規模、中型、大型和超大型公司之間的區別
• 超過 3,000 名員工在工作時間使用電腦（筆記型電腦或桌上型電腦），並且在家工作工作 (WFH)、在辦公室辦公 (WFO) 或兩者兼而有之。

常見問題 (FAQ)

什麼是「工作方式演變調查」？

「工作方式演變調查」是Futuresource Consulting最新的主要調查，旨在了解員工在當今職場環境中的工作方式。該調查分析了人工智慧的應用、混合辦公/辦公室辦公模式、會議與協作、職場技術、在家工作環境、軟體使用情況以及員工準備。

為什麼這項調查現在很重要？

在某些領域，職場的運作方式已趨於穩定，而在其他領域，這種變化卻日新月異。混合辦公模式已十分普遍，但人工智慧的普及速度遠超相關培訓、指南和內部政策的製定速度。本報告將分析這兩個方面，幫助企業了解工作方式、員工期望和技術需求如何協同演變。

這份報告將揭示人工智慧在職場的哪些方面？

本研究分析了人工智慧的應用程度、員工採用的工具類型、使用目的，以及不同職位、公司規模和國家員工的態度差異。此外，本研究也探討了人工智慧代理、嵌入式和獨立工具、企業培訓和管治、員工顧慮以及進一步推廣應用的障礙。

如何分析混合辦公和辦公室辦公？

這項調查比較了員工目前的工作地點和他們理想的工作地點，分析了促使員工重返辦公室的因素以及鼓勵在家工作的因素。此外，調查還考察了員工希望在每個地點完成的工作類型、他們對工作時間柔軟性的態度以及他們的通勤和到辦公室的頻率，從而提供了比簡單的「在家工作vs. 辦公室辦公」對比更為細緻的觀點。

本次評測重點介紹了哪些職場技術？

我們正在調查員工在辦公室和家中使用的設備和配件，包括筆記型電腦、顯示器、耳機/耳麥、智慧型手機、網路攝影機和其他周邊設備。我們也正在分析不同工作地點之間的設備便攜性、公司和員工的購買行為、工作設備和個人設備的使用情況、辦公桌預訂系統、協作平台以及在家工作環境的不足之處。

從會議和協作中您能學到什麼？

我們正在調查與線下和線上會議相關的行為（例如會議頻率、偏好形式、混合會議參與情況以及常見技術問題）。我們也正在檢驗Microsoft Teams、Zoom 和 Google Meet 等平台的活用狀況，以及通訊、共用文件協作編輯和其他協作功能的實際使用情況。

包括哪些國家/員工？

本次調查的目標族群包括法國、德國、印度、日本、英國和美國，受訪者分佈在六個市場。受訪者涵蓋了各種規模的公司、行業、職位和職位，包括入門級員工、普通員工以及高階主管和高階主管。

這是市場預測嗎？

不。本報告是一項初步調查，旨在揭示員工的工作方式、使用的技術以及他們的態度和行為的變化。其價值在於提供關於職場需求和行為的詳細且最新的信息，這些信息可以與市場預測、銷售數據和其他戰略信息結合使用。

哪些類型的機構應該購買這份報告？

這尤其適用於職場技術、企業IT、協作、通訊、商用音訊視訊和消費性電子產品等領域的公司。對於希望了解員工行為如何影響技術需求、採購決策、混合辦公政策以及整體員工體驗的產品、策略、行銷和職場環境團隊來說，它也很有用。

調查結果將如何幫助制定企業策略？

這項調查有助於識別職場技術需求成長的領域、員工需求未被充分滿足的方面，以及不同市場、職位和公司規模下員工行為的差異。對於技術提供者而言，它為產品開發、市場定位和市場發布等決策提供了基礎。對於雇主和職場環境團隊而言，它提供了有關人工智慧準備情況、混合辦公政策、協作環境和技術交付結構的見解。

目錄

• 引言和調查方法
• 摘要整理
• 人工智慧在職場的應用
• 工作類型和工作地點
• 辦公工作：辦公桌和辦公桌預訂
• 辦公室工作：技術應用
• 面對面會議和線上會議
• 遠距辦公：調整工作空間與技術
• 軟體和虛擬解決方案
• 職場準備
• 結論

Futuresource Consulting's latest primary research examines how employees work in today's evolving workplace, covering AI adoption, hybrid working, collaboration, workplace technology, software usage and workforce readiness.

Based on responses from 3,075 employees across France, Germany, India, Japan, the UK and the US, the study explores the realities of office, home and hybrid working. It highlights the opportunities and challenges organisations face as distributed work models mature, providing actionable insight into the technologies, tools and strategies that support employee productivity and collaboration.

Market Trends:

AI use is mainstream among workers, with 67% of the sample having used AI for work purposes in the past week. While use of standalone tools was more common, 35% of the sample had recently used specialist tools. AI is moving from niche product to everyday assistant.

However, organisations are struggling to ensure their AI training and policies keep pace with adoption. 40% of employees had received no AI training or guidance. Additionally, 47% of the sample had some worries about the use of AI in the workplace.

Workers value flexibility and choice in their work arrangements - there is no single ‘best’ way to work. 42% favour hybrid, 36% favour office-based, and 23% prefer fully flexible or remote working.

Areas Explored:

• Behaviours surrounding hybrid working across France, Germany, India, Japan, the UK and the US.
• Differences between small, medium, large and largest enterprises.
• Attitudes of more than 3,000 employees, who use a computer (laptop or desktop) during their working day, and work from home (WFH), from the office (WFO), or a combination of the two.

Did you know?

Futuresource has been carrying out specialist primary market research for more than 30 years, uncovering strategically significant insights and trends. This publication is one in a series of research reports, produced to provide businesses with a fully rounded view of the commercial market.

Any business operating within the enterprise technology space will benefit from this report, particularly:

• Manufacturers and their suppliers
• Intermediaries and supply chain
• Retailers
• Enterprise technology market strategists, marketing and sales professionals
• Investors

Frequently Asked Questions (FAQs)

What is the Evolution of Work Survey?

The Evolution of Work Survey is Futuresource Consulting’s latest primary research into how employees are working across the modern workplace. It examines AI adoption, hybrid and office-based working, meetings and collaboration, workplace technology, homeworking setups, software use and employee preparedness.

Why is this research important now?

Workplace behaviour is becoming more settled in some areas, and changing rapidly in others. Hybrid working is now firmly established, but AI adoption is accelerating much faster than training, guidance and policies.

The report explores both sides of that picture, helping organisations understand how working practices, employee expectations and technology requirements are developing together.

What does the report reveal about AI in the workplace?

The research examines how widely AI is being used, which types of tools employees are adopting, what they use them for, and how attitudes differ by seniority, organisation size and country.

It also looks at AI agents, embedded and standalone tools, employer training and governance, employee concerns, and the barriers preventing further adoption.

How does the report address hybrid and office working?

The study compares where employees currently work with where they would prefer to work, as well as the factors drawing them into the office or encouraging them to work from home.

It also explores which tasks employees prefer to carry out in each location, attitudes towards working-hour flexibility, commuting and office attendance, giving organisations a more nuanced view than a simple home-versus-office comparison.

What workplace technology is covered?

The report examines the devices and accessories employees use across office and home environments, including laptops, monitors, headphones and headsets, smartphones, webcams and other peripherals.

It also explores device portability between locations, employer and employee purchasing behaviour, dual work-and-personal use, desk-booking systems, collaboration platforms and gaps in homeworking setups.

What does the report say about meetings and collaboration?

The survey investigates both in-person and virtual meeting behaviour, including meeting frequency, preferred formats, participation in hybrid meetings and common technology problems.

It also examines how employees use platforms including Microsoft Teams, Zoom and Google Meet, alongside messaging, shared-document editing and other collaboration features.

Which countries and employees are included?

The research covers France, Germany, India, Japan, the UK and the US, with the sample split across the six markets.

Respondents span different organisation sizes, industries, job functions and levels of seniority, from entry-level and professional employees through to senior management and C-Suite executives.

Is this a market forecast?

No. This is primary employee research designed to show how people are working, what technology they are using and how their attitudes and behaviours are developing.

Its value lies in providing a detailed, current view of workplace demand and behaviour that can be used alongside market forecasts, sales data and other strategic intelligence.

Who should purchase this report?

The report is particularly relevant to organisations operating across workplace technology, enterprise IT, collaboration, communications, Pro AV and consumer electronics.

It will also be useful for product, strategy, marketing and workplace teams seeking to understand how employee behaviour is influencing technology requirements, purchasing decisions, hybrid-work policies and the wider employee experience.

How can the findings support business strategy?

The research can help organisations identify where workplace technology demand is developing, where employee needs remain underserved and how behaviours vary by market, seniority and organisation size.

For technology providers, it provides evidence to support product development, positioning and go-to-market decisions. For employers and workplace teams, it offers insight into AI readiness, hybrid policies, collaboration environments and technology provision.

Table of Contents

• Introduction & Methodology
• Executive Summary
• AI Use in the Workforce
• Working Patterns and Locations
• Office-based Working: Desks and Desk Booking
• Office-based Working: Technology Usage
• In-person and Virtual Meetings
• Remote Working: Working Spaces and Adoption of Technology
• Software and Virtual Solutions
• Workplace Preparedness
• Conclusion